Client Service Representative in Baltimore, MD

Client Service Representative Job Description

Client service representatives should have experience working with financial instruments and proficiency in Microsoft Office tools and database technology. Candidates must be strong communicators with proven customer service skills. A bachelor’s degree in finance or business is required. Many firms look for candidates with at least one year of experience working in the financial services industry.

Typical client service representative duties include:

Resolving client service issues thoroughly and courteously

Helping clients with deposits and withdrawals, transfers, and other account activity

Informing clients about product availability and attributes

Helping to develop client service systems, policies, and procedures

Coordinating with other customer service divisions to drive client satisfaction

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Salary for Client Service Representative in Baltimore, MD

58240 - 108160

25th percentile

58240

The candidate is new to the role and building the needed skills, experience and autonomy.

50th percentile

84760

The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.

75th percentile

108160

The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

Director of Operations – Financial Services

134160

164580

193180

Manager of Operations – Financial Services

91520

113620

135200

Banking Operations Specialist

42380

63440

89440

Loan Processor

40040

47840

60320

Loan Administrator

34580

40040

48360

Mortgage Underwriter

63440

78260

102440

Mortgage Processor

33540

42120

56940

Trader/Sales Assistant

54600

67080

78260

Performance Analyst

60320

74100

90740

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