Customer Service Representative - £15 - £16 per hour - Slough - 3-month contract We are seeking a friendly, proactive, and customer-focused individual to join our clients team as a Customer Service Representative. In this role, you'll be the first point of contact for customers, ensuring their questions are answered promptly and their issues are resolved efficiently. You'll play a key role in maintaining high levels of customer satisfaction and supporting the company's reputation for excellent service.Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, chat, and social media in a professional and timely manner</li><li>Resolve product or service issues by clarifying customer complaints, determining the cause, and finding effective solutions</li><li>Maintain accurate customer records and update CRM systems</li><li>Follow up on outstanding issues to ensure full resolution</li><li>Provide information on products, services, and company policies</li><li>Escalate complex issues to the appropriate department when necessary</li><li>Gather customer feedback and share insights with management for service improvement</li><li>Support team goals and contribute to a positive, collaborative environment</li></ul> Skills & Qualifications:<ul><li>Previous experience in a customer service or client support role (1-2 years preferred)</li><li>Excellent communication and interpersonal skills</li><li>Strong problem-solving and conflict-resolution abilities</li><li>Ability to work under pressure and manage multiple priorities</li><li>High level of attention to detail and accuracy</li><li>Proficient in using CRM software and Microsoft Office (or Google Workspace)</li><li>Empathy, patience, and a genuine desire to help others</li></ul> Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/TWF4LkNvdXJ0bmFnZS42NjcwMC4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">

Slough, Berkshire
remote
Contract
15 - 16 GBP / Hourly
Customer Service Representative - £15 - £16 per hour - Slough - 3-month contract We are seeking a friendly, proactive, and customer-focused individual to join our clients team as a Customer Service Representative. In this role, you'll be the first point of contact for customers, ensuring their questions are answered promptly and their issues are resolved efficiently. You'll play a key role in maintaining high levels of customer satisfaction and supporting the company's reputation for excellent service.Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, chat, and social media in a professional and timely manner</li><li>Resolve product or service issues by clarifying customer complaints, determining the cause, and finding effective solutions</li><li>Maintain accurate customer records and update CRM systems</li><li>Follow up on outstanding issues to ensure full resolution</li><li>Provide information on products, services, and company policies</li><li>Escalate complex issues to the appropriate department when necessary</li><li>Gather customer feedback and share insights with management for service improvement</li><li>Support team goals and contribute to a positive, collaborative environment</li></ul> Skills & Qualifications:<ul><li>Previous experience in a customer service or client support role (1-2 years preferred)</li><li>Excellent communication and interpersonal skills</li><li>Strong problem-solving and conflict-resolution abilities</li><li>Ability to work under pressure and manage multiple priorities</li><li>High level of attention to detail and accuracy</li><li>Proficient in using CRM software and Microsoft Office (or Google Workspace)</li><li>Empathy, patience, and a genuine desire to help others</li></ul> Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/TWF4LkNvdXJ0bmFnZS42NjcwMC4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2025-11-12T09:31:03Z