Director of Business Development & Customer Success

We are looking for a Director of Business Development & Customer Success for the UK & Europe. This senior, hybrid role combines strategic leadership in business growth with a focus on long-term customer satisfaction.Reporting to the Managing Director, the role will define and implement go-to-market strategies, drive revenue growth, and develop a world-class customer success organization. This position is hybrid and based in Central London. Director of Business Development & Customer Success Key Responsibilities:Business Development<ul data-end="1143" data-start="654"><li data-end="744" data-start="654">Contribute to regional strategic planning, providing insights on market opportunities.</li><li data-end="818" data-start="745">Develop and implement strategies to identify and secure new business.</li><li data-end="889" data-start="819">Manage the full sales cycle, from lead generation to deal closure.</li><li data-end="966" data-start="890">Maintain a robust pipeline of qualified leads, focusing on key accounts.</li><li data-end="1055" data-start="967">Collaborate with marketing on messaging, campaigns, and lead generation initiatives.</li><li data-start="1056" data-end="1143">Monitor market trends and competitor activity to identify opportunities for growth.</li></ul>Customer Success<ul data-start="1168" data-end="1601"><li data-start="1168" data-end="1236">Define and execute the vision and strategy for customer success.</li><li data-start="1237" data-end="1331">Oversee the entire customer lifecycle, ensuring smooth onboarding, adoption, and renewals.</li><li data-end="1416" data-start="1332">Monitor customer health, proactively address at-risk accounts, and reduce churn.</li><li data-end="1511" data-start="1417">Promote product adoption by understanding customer goals and demonstrating solution value.</li><li data-end="1601" data-start="1512">Serve as the voice of the customer, providing feedback to inform the product roadmap.</li></ul>Management<ul data-start="1620" data-end="1798"><li data-end="1711" data-start="1620">Lead, mentor, and develop a team of business development and customer success managers.</li><li data-end="1798" data-start="1712">Set clear goals, provide coaching, and foster professional growth within the team.</li></ul> Director of Business Development & Customer Success Ideal Profile: <ul data-end="2267" data-start="1834"><li data-start="1834" data-end="1934">Leadership experience in business development, sales, and/or customer success at a senior level.</li><li data-end="1996" data-start="1935">Strong analytical, communication, and negotiation skills.</li><li data-end="2082" data-start="1997">Comprehensive understanding of the sales cycle and customer lifecycle management.</li><li data-end="2194" data-start="2083">Strategic thinker with a strong sense of ownership and a passion for building lasting client relationships.</li><li data-end="2267" data-start="2195">Bonus: Experience in the entertainment sector and/or SaaS platforms.</li></ul> Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Q2Fyb2xpbmUuR3JhaW5nZXIuNjAxNzUuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">

London, London
remote
Permanent
100000 - 150000 GBP / Yearly
We are looking for a Director of Business Development & Customer Success for the UK & Europe. This senior, hybrid role combines strategic leadership in business growth with a focus on long-term customer satisfaction.Reporting to the Managing Director, the role will define and implement go-to-market strategies, drive revenue growth, and develop a world-class customer success organization. This position is hybrid and based in Central London. Director of Business Development & Customer Success Key Responsibilities:Business Development<ul data-end="1143" data-start="654"><li data-end="744" data-start="654">Contribute to regional strategic planning, providing insights on market opportunities.</li><li data-end="818" data-start="745">Develop and implement strategies to identify and secure new business.</li><li data-end="889" data-start="819">Manage the full sales cycle, from lead generation to deal closure.</li><li data-end="966" data-start="890">Maintain a robust pipeline of qualified leads, focusing on key accounts.</li><li data-end="1055" data-start="967">Collaborate with marketing on messaging, campaigns, and lead generation initiatives.</li><li data-start="1056" data-end="1143">Monitor market trends and competitor activity to identify opportunities for growth.</li></ul>Customer Success<ul data-start="1168" data-end="1601"><li data-start="1168" data-end="1236">Define and execute the vision and strategy for customer success.</li><li data-start="1237" data-end="1331">Oversee the entire customer lifecycle, ensuring smooth onboarding, adoption, and renewals.</li><li data-end="1416" data-start="1332">Monitor customer health, proactively address at-risk accounts, and reduce churn.</li><li data-end="1511" data-start="1417">Promote product adoption by understanding customer goals and demonstrating solution value.</li><li data-end="1601" data-start="1512">Serve as the voice of the customer, providing feedback to inform the product roadmap.</li></ul>Management<ul data-start="1620" data-end="1798"><li data-end="1711" data-start="1620">Lead, mentor, and develop a team of business development and customer success managers.</li><li data-end="1798" data-start="1712">Set clear goals, provide coaching, and foster professional growth within the team.</li></ul> Director of Business Development & Customer Success Ideal Profile: <ul data-end="2267" data-start="1834"><li data-start="1834" data-end="1934">Leadership experience in business development, sales, and/or customer success at a senior level.</li><li data-end="1996" data-start="1935">Strong analytical, communication, and negotiation skills.</li><li data-end="2082" data-start="1997">Comprehensive understanding of the sales cycle and customer lifecycle management.</li><li data-end="2194" data-start="2083">Strategic thinker with a strong sense of ownership and a passion for building lasting client relationships.</li><li data-end="2267" data-start="2195">Bonus: Experience in the entertainment sector and/or SaaS platforms.</li></ul> Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Q2Fyb2xpbmUuR3JhaW5nZXIuNjAxNzUuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2025-11-10T18:14:56Z