<p data-end="314" data-start="119"><strong data-end="314" data-start="119">Robert Half Technology are assisting a market-leading financial services organisation to recruit an Amazon CX Senior Engineer on a contract basis. Hybrid working - London based.</strong></p><h2 data-end="327" data-start="316"><strong data-start="319" data-end="327">Role</strong></h2><ul data-start="328" data-end="1554"><li data-start="328" data-end="464"><p data-start="330" data-end="464">The Amazon CX Senior Engineer will lead the design, implementation, and optimisation of complex full-stack Amazon Connect solutions.</p></li><li data-start="465" data-end="552"><p data-end="552" data-start="467">Lead technical design and architecture for advanced Amazon Connect implementations.</p></li><li data-start="553" data-end="672"><p data-start="555" data-end="672">Develop sophisticated contact flows incorporating third-party integrations, SSO, and complex customer requirements.</p></li><li data-end="729" data-start="673"><p data-end="729" data-start="675">Design and implement advanced Amazon Q integrations.</p></li><li data-end="808" data-start="730"><p data-start="732" data-end="808">Create optimised forecasting, capacity planning, and scheduling solutions.</p></li><li data-start="809" data-end="902"><p data-end="902" data-start="811">Lead conversational design strategy and implementation across multiple customer journeys.</p></li><li data-end="1012" data-start="903"><p data-end="1012" data-start="905">Leverage Amazon Connect Customer Profiles, Cases, and Step-by-Step Guides to enhance customer experience.</p></li><li data-start="1013" data-end="1099"><p data-end="1099" data-start="1015">Guide customers through migration strategies from legacy contact centre platforms.</p></li><li data-start="1100" data-end="1270"><p data-end="1270" data-start="1102">Lead client-facing technical workshops and deliver advanced training sessions for IT stakeholders (including solutions architects, network engineers, and IT support).</p></li><li data-end="1392" data-start="1271"><p data-start="1273" data-end="1392">Collaborate with the wider practice team, providing technical support for presales activities and in-flight projects.</p></li><li data-end="1489" data-start="1393"><p data-start="1395" data-end="1489">Produce high-quality technical artefacts such as architecture diagrams and solution designs.</p></li><li data-start="1490" data-end="1554"><p data-start="1492" data-end="1554">Act as an escalation point for complex technical challenges.</p></li></ul><h2 data-start="1556" data-end="1570"><strong data-start="1559" data-end="1570">Profile</strong></h2><ul data-end="2485" data-start="1571"><li data-end="1644" data-start="1571"><p data-end="1644" data-start="1573">4+ years' experience in technical implementation or consulting roles.</p></li><li data-end="1874" data-start="1645"><p data-start="1647" data-end="1678">AWS certifications including:</p><ul data-start="1681" data-end="1874"><li data-end="1725" data-start="1681"><p data-start="1683" data-end="1725">Amazon Connect Communications Specialist</p></li><li data-end="1767" data-start="1728"><p data-start="1730" data-end="1767">Amazon Connect Developer Specialist</p></li><li data-start="1770" data-end="1821"><p data-end="1821" data-start="1772">At least one AWS Foundation-level certification</p></li><li data-end="1874" data-start="1824"><p data-start="1826" data-end="1874">At least one AWS Associate-level certification</p></li></ul></li><li data-end="1933" data-start="1875"><p data-start="1877" data-end="1933">Experience building within the Amazon Connect console.</p></li><li data-start="1934" data-end="1996"><p data-end="1996" data-start="1936">Strong programming skills in <strong data-end="1975" data-start="1965">Python</strong> or <strong data-start="1979" data-end="1993">JavaScript</strong>.</p></li><li data-end="2068" data-start="1997"><p data-start="1999" data-end="2068">Advanced experience with infrastructure-as-code (CDK or Terraform).</p></li><li data-end="2137" data-start="2069"><p data-end="2137" data-start="2071">Experience designing integration patterns with external systems.</p></li><li data-start="2138" data-end="2201"><p data-end="2201" data-start="2140">CI/CD pipeline implementation for contact centre solutions.</p></li><li data-end="2311" data-start="2202"><p data-end="2311" data-start="2204">Knowledge of performance optimisation, scaling strategies, and security architecture for contact centres.</p></li><li data-start="2312" data-end="2390"><p data-end="2390" data-start="2314">Experience with custom development to extend Amazon Connect functionality.</p></li><li data-start="2391" data-end="2485"><p data-end="2485" data-start="2393">Excellent communication skills, able to work collaboratively and lead technical discussions.</p></li></ul><h2 data-start="2487" data-end="2501"><strong data-start="2490" data-end="2501">Company</strong></h2><ul data-start="2502" data-end="2606"><li data-start="2502" data-end="2576"><p data-end="2576" data-start="2504">Market-leading financial services organisation with offices in London.</p></li><li data-end="2606" data-start="2577"><p data-start="2579" data-end="2606">Hybrid working arrangement.</p></li></ul><h2 data-start="2608" data-end="2632"><strong data-end="2632" data-start="2611">Salary &amp; Benefits</strong></h2><p data-start="2633" data-end="2726">The salary range/rates of pay is dependent upon your experience, qualifications, or training.</p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/QWxmaWUuUm93ZXR0LjAxMDA1LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">