We are looking for a dedicated Plant Support Analyst to join our team on a contract basis in Oakville, Ontario. In this role, you will provide first and second-level technical support for hardware and software issues, ensuring smooth operations within a manufacturing environment. This position requires a proactive individual who can manage help desk tasks, deploy systems, and maintain accurate documentation while delivering exceptional service to internal clients.<br><br>Responsibilities:<br>• Provide first and second-level support for hardware and software issues escalated from the Service Desk, ensuring timely resolution of technical problems.<br>• Document all support activities and resolutions in ServiceNow to maintain accurate and detailed records.<br>• Deploy hardware and software based on individual requests and project requirements, ensuring seamless integration into the work environment.<br>• Complete assigned tasks in project management systems to support internal client services and interdepartmental projects.<br>• Build and configure new PC images, ensuring systems are tailored to operational needs.<br>• Manage inventory stock levels, including shipping, receiving, and tracking computer devices.<br>• Create and update desktop and notebook images using imaging tools to meet deployment standards.<br>• Maintain accurate tracking of equipment in Active Directory, ensuring proper inventory management.<br>• Collaborate with team members to troubleshoot and resolve complex technical issues.<br>• Perform other duties as required to support the overall IT and operational needs of the organization.

• Post-secondary education in a technical field or equivalent combination of college and certifications.<br>• Expertise in Windows-based technologies, including Vista and Windows 7.<br>• Strong knowledge of networking protocols such as TCP/IP.<br>• Exceptional analytical and troubleshooting skills to resolve technical issues effectively.<br>• Excellent oral and written communication skills in English; bilingual proficiency in French is an asset.<br>• Physical ability to lift and move computer equipment, including PCs, monitors, and printers.<br>• Familiarity with tools such as Intune and Azure Active Directory.<br>• Availability for occasional travel to other company sites as needed.

<p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/ca/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>Questions? Call your local office at 1.888.490.4429. All applicants applying for Canadian job openings must be authorized to work in Canada.</p> <p>Only job postings for jobs located in Quebec appear in French.</p> <p>© 2025 Robert Half. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/ca/en/terms">Robert Half’s Terms of Use</a>.</p>