We are looking for a detail-oriented Trade Deductions Analyst to join our team in Markham, Ontario. In this role, you will play a critical part in managing customer deductions, investigating discrepancies, and improving processes to minimize errors. This position requires strong analytical skills, excellent communication abilities, and a proactive approach to problem-solving.<br><br>Responsibilities:<br>• Analyze and process customer deductions, including post audits, for small to moderately sized accounts, ensuring data accuracy and compliance.<br>• Conduct collection calls to address outstanding balances and resolve payment discrepancies.<br>• Investigate and resolve deductions related to short payments, such as shortages, damages, and pricing errors.<br>• Research and address deductions linked to customer fines, collaborating with relevant stakeholders to find solutions.<br>• Engage with customers, brokers, and supervisors to resolve complex issues effectively and efficiently.<br>• Communicate with brokers, clients, and customers to address unauthorized deductions, including requesting repayments and identifying trends to prevent future occurrences.<br>• Drive process improvements to streamline workflows, reduce administrative costs, and minimize deduction volumes.<br>• Utilize sales queries and promotional data to validate and apply deductions accurately in internal systems.

• Excellent written and verbal communication skills in English, with the ability to convey information clearly across all organizational levels.<br>• Previous experience in credit or trade deduction management is essential.<br>• Strong interpersonal skills to effectively resolve issues with both internal teams and external partners.<br>• Proficiency in Microsoft Excel, including advanced functions such as VLOOKUP and pivot tables.<br>• Demonstrated ability to manage multiple priorities in a fast-paced environment with tight deadlines.<br>• Flexibility to adapt to changing business needs and priorities.<br>• Strong organizational skills with a keen attention to detail.<br>• A proactive mindset and a positive attitude toward challenges.

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