<p><br></p><p>The AR/Collections Specialist is responsible for managing the credit risk and collection activities for assigned accounts. This role ensures timely payment of outstanding invoices, maintains accurate records, and provides exceptional customer service in both English and French. The ideal candidate will have strong communication skills, attention to detail, and the ability to work in a fast-paced environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Review and analyze credit applications and financial data to determine creditworthiness.</li><li>Set and monitor credit limits in accordance with company policies.</li><li>Contact customers regarding overdue accounts via phone, email, and written correspondence.</li><li>Negotiate payment arrangements and resolve disputes professionally.</li><li>Monitor aging reports and escalate high-risk accounts as needed.</li><li>Provide support to customers in both English and French</li><li>Respond promptly to inquiries regarding invoices, payments, and account status.</li><li>Maintain accurate records of collection activities and account status.</li><li>Prepare regular reports on collections performance and outstanding balances.</li><li>Ensure compliance with company policies and relevant regulations.</li></ul><p><br></p><p><br></p>
<p>Nous recherchons un spécialiste de la collection pour un poste à long terme chez notre client, situé à Montréal. Ce rôle est essentiel pour garantir une gestion efficace des comptes clients et le recouvrement des paiements en souffrance. Le candidat idéal saura maintenir des relations solides avec les clients tout en atteignant les objectifs de recouvrement.</p><p><br></p><p>Responsabilités:</p><p>• Gérer les comptes clients afin d'assurer le paiement rapide des factures en attente.</p><p>• Négocier des plans de paiement adaptés tout en préservant de bonnes relations avec les clients.</p><p>• Analyser et résoudre les écarts de facturation en collaboration avec les équipes internes.</p><p>• Mettre en œuvre des processus de recouvrement efficaces pour réduire les comptes en souffrance.</p><p>• Maintenir des enregistrements précis et à jour des transactions et communications avec les clients.</p><p>• Surveiller et évaluer régulièrement les comptes pour identifier les risques de non-paiement.</p><p>• Fournir des rapports détaillés sur l'état des recouvrements aux parties prenantes.</p><p>• Utiliser les logiciels de comptabilité et CRM pour optimiser les opérations de recouvrement.</p><p>• Collaborer avec les équipes financières pour améliorer les processus de paiement.</p><p>• Garantir le respect des politiques et réglementations en matière de recouvrement.</p>
We are looking for a dedicated Collections Specialist to join our team in Markham, Ontario. In this long-term contract role, you will play a crucial part in managing customer accounts, ensuring accurate billing, and maintaining positive relationships with clients in the utilities and infrastructure sector. The position offers an opportunity to work both in-office and remotely after an initial training period.<br><br>Responsibilities:<br>• Conduct outreach to residential and commercial customers to verify billing information and ensure payment compliance.<br>• Manage and update customer accounts to reflect accurate information and payment statuses.<br>• Utilize accounting software systems to generate and attach reports to customer profiles.<br>• Handle inbound calls professionally, providing clear and helpful information regarding billing and account inquiries.<br>• Collaborate with internal teams to resolve discrepancies and streamline processes.<br>• Analyze and interpret data from various systems to identify outstanding payments and address issues effectively.<br>• Support claim administration processes to ensure timely resolution and adherence to company standards.<br>• Navigate complex customer scenarios, including franchise and corporate-owned accounts, to verify payment responsibility.<br>• Assist in simplifying invoice processes for better customer understanding and compliance.<br>• Maintain detailed records of interactions and account updates to ensure accuracy and accountability.
We are looking for an experienced Collections Specialist to join our team in Toronto, Ontario on a contract basis. In this role, you will play a key part in managing business-to-business collections, ensuring timely payments, and maintaining strong client relationships. This position offers an exciting opportunity to contribute to a dynamic team within the media industry.<br><br>Responsibilities:<br>• Oversee and manage business-to-business collections processes to recover outstanding payments efficiently.<br>• Collaborate with clients to address payment discrepancies and resolve issues professionally.<br>• Maintain accurate records of collection activities using accounting software systems.<br>• Communicate effectively with internal teams to ensure alignment on collection priorities.<br>• Provide support in handling a backlog of collections while adhering to company policies.<br>• Utilize tools such as Great Plains and Xero to track payment statuses and update financial records.<br>• Monitor accounts for overdue payments and take proactive measures to minimize delinquencies.<br>• Analyze trends in payment delays and recommend strategies to improve collection outcomes.<br>• Prepare detailed reports on collection activities for management review.<br>• Deliver excellent customer service to clients while safeguarding company interests.
<p>Nous recherchons un réceptionniste pour rejoindre l'équipe de notre client dans le domaine de la distribution en gros à Saint-Laurent. Ce poste contractuel vise à fournir un soutien essentiel en remplaçant un congé maladie. Vous serez la première personne de contact pour nos visiteurs et collaborateurs, assurant une gestion efficace des communications et des tâches administratives.</p><p><br></p><p>Responsabilités:</p><p>• Accueillir les visiteurs et répondre à leurs demandes de manière professionnelle.</p><p>• Réorienter les appels téléphoniques vers les départements appropriés.</p><p>• Gérer les tâches administratives courantes telles que la photocopie et l’impression.</p><p>• Maintenir l’espace de réception organisé et accueillant.</p><p>• Fournir un soutien administratif ponctuel aux équipes internes.</p><p>• Assurer une communication fluide entre les visiteurs et les membres du personnel.</p><p>• Respecter les procédures internes pour la gestion des documents et des appels.</p><p>• Collaborer avec les collègues pour garantir un service efficace et harmonieux.</p><p>• Identifier et résoudre rapidement les problèmes liés à l’accueil ou aux tâches administratives.</p>
<p>Notre client, une entreprise dans le domaine de l'outillage, est à la recherche d'un représentant interne passionné par les relations avec les clients et les activités commerciales pour rejoindre leur équipe dynamique à Candiac. Ce rôle offre l'opportunité de contribuer activement à la croissance de l'entreprise en assurant une communication efficace avec les clients et en soutenant le processus de vente. Si vous avez une expérience en vente interne et directe, ainsi qu'une aptitude pour la négociation et la résolution de problèmes, nous aimerions vous rencontrer.</p><p><br></p><p>Responsabilités:</p><p>• Établir des relations solides avec les clients en répondant à leurs demandes par téléphone ou par courriel.</p><p>• Identifier les besoins des clients et proposer des solutions adaptées à leurs attentes.</p><p>• Préparer des devis et fournir des informations détaillées sur les produits et services.</p><p>• Collaborer avec les représentants externes et les gestionnaires de comptes pour soutenir la finalisation des contrats.</p><p>• Surveiller les comptes clients, effectuer des suivis sur les paiements et produire des rapports sur les ventes.</p><p>• Négocier les prix et les modalités tout en répondant aux objections ou aux préoccupations des clients.</p><p>• Résoudre efficacement les problèmes des clients pour garantir leur satisfaction et leur fidélité.</p><p>• Maintenir à jour les informations dans les outils de gestion comme Salesforce pour suivre les performances et générer des rapports.</p><p>• Participer à l'amélioration continue des processus de vente et des relations avec les clients.</p>
We are looking for a Sr. Customer Service Representative to join our team in Markham, Ontario. This bilingual contract role requires fluent French and English communication skills to support clients effectively. As part of a hybrid work arrangement, the position offers a dynamic opportunity to manage customer inquiries and contribute to our operations in the automotive industry.<br><br>Responsibilities:<br>• Handle incoming and outgoing customer inquiries with professionalism and efficiency.<br>• Verify client information and establish appropriate payment arrangements.<br>• Prepare, review, and send necessary documentation to customers.<br>• Maintain accurate records of all customer interactions in the internal system.<br>• Assist with evaluations and documentation related to Total Loss claims.<br>• Support departmental activities and complete additional tasks as needed.<br>• Utilize Salesforce and other CRM tools to manage customer data and communications.<br>• Collaborate with team members to ensure excellent service delivery.
<p>Are you an experienced Receptionist looking for a flexible, short-term opportunity over the holiday season? Robert Half is seeking a friendly, professional Receptionist for a temporary assignment providing holiday coverage during December and January. This is a great way to gain new industry experience, and bridge employment between longer-term opportunities.</p><p><br></p><ul><li>Greet and direct visitors and clients in a courteous, professional manner</li><li>Manage incoming calls and route them appropriately</li><li>Handle mail distribution, shipping, and receiving</li><li>Support scheduling for staff as needed</li><li>Perform administrative tasks (filing, data entry, document preparation)</li><li>Maintain the reception area to ensure a welcoming, organized environment</li><li>Assist with other office support duties as assigned</li></ul><p><br></p>
<p>Our client, a global leader in the agriculture industry, is seeking an <strong>AP Customer Service Representative</strong> to support Accounts Payable operations in <strong>Calgary</strong>. This long-term contract role focuses on resolving escalated AP issues through analysis and collaboration with internal teams and vendors.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Resolve escalated AP issues through detailed analysis and research</li><li>Use AP systems such as SAP and PeopleSoft to identify and correct payment discrepancies</li><li>Review aged payables, coordinate refunds, and resolve open payment items</li><li>Collaborate with internal teams and vendors to meet service level agreements</li><li>Communicate invoice, payment, and check status updates to stakeholders</li><li>Support process improvements and additional operational needs</li></ul><p><br></p>
<p>We are looking for a motivated and detail-focused Customer Service Representative to join our team on a contract basis in North Vancouver, West Vancouver, and Downtown Vancouver, British Columbia. This position involves engaging directly with tenants in residential building lobbies to support the rollout of a new internet program. You will play a key role in providing excellent customer service and ensuring smooth program implementation. This position has a schedule from Tuesday to Saturday.</p><p><br></p><p>Responsibilities:</p><p>• Welcome tenants in the lobby and provide clear information about the new internet program.</p><p>• Assist tenants with the sign-up process, addressing any questions or concerns they may have.</p><p>• Register tenants accurately and maintain organized records of all interactions.</p><p>• Coordinate with the building manager to manage daily tasks and resolve tenant issues.</p><p>• Deliver printed notices directly to tenant doors to ensure effective communication.</p><p>• Maintain a positive and attentive demeanor while representing the company.</p><p>• Ensure all data entry tasks are completed with precision and efficiency.</p><p>• Participate in training to gain a thorough understanding of program procedures and engagement strategies.</p><p><br></p>
We are looking for a motivated Customer Service Representative to join our team in Toronto, Ontario, within the transport industry. In this long-term contract role, you will play a key part in assisting customers with inquiries related to parking permits and other related matters. If you have a passion for delivering exceptional service and thrive in a fast-paced environment, this opportunity is perfect for you.<br><br>Responsibilities:<br>• Respond promptly to incoming calls and emails, addressing customer inquiries with attention to detail and courtesy.<br>• Assist customers with questions regarding parking permits and related services, ensuring clarity and satisfaction.<br>• Process and manage data entry tasks accurately to maintain up-to-date records.<br>• Schedule appointments efficiently to accommodate customer needs and organizational timelines.<br>• Handle inbound and outbound calls, providing relevant information and resolving issues effectively.<br>• Coordinate correspondence through email, ensuring timely responses and clear communication.<br>• Utilize Microsoft Excel and Word to organize, track, and document customer interactions.<br>• Process order entries with precision to ensure seamless service delivery.<br>• Maintain a positive and helpful attitude while resolving customer concerns.<br>• Collaborate with team members to ensure consistent and high-quality service delivery.
