<p>Notre client est actuellement à la recherche d’un Représentant du service à la clientèle<strong> </strong>pour se joindre à son équipe sur site. Il s’agit d’une excellente opportunité pour un professionnel orienté vers le service à la clientèle, doté d’un esprit technique, souhaitant soutenir les utilisateurs finaux dans un environnement dynamique et collaboratif. L'expérience dans les secteurs financier, de l’assurance, des télécommunications ou de l’automobile sera considérée comme un atout majeur.</p><p><br></p><p><strong>Aperçu du poste</strong></p><p>Candidat retenu sera responsable d’aider les clients à résoudre les problèmes techniques liés aux produits et services, tout en maintenant un haut niveau de professionnalisme et de qualité de service. Ce rôle implique des interactions directes avec les clients par téléphone et courriel, ainsi que la coordination avec les équipes internes afin d’assurer une résolution rapide des demandes.</p><p><br></p><p><strong>Responsabilités principales</strong></p><ul><li>Répondre aux appels téléphoniques et aux courriels des clients de manière rapide et professionnelle</li><li>Évaluer les besoins des clients et proposer des solutions efficaces</li><li>Traiter et assurer le suivi des demandes de service</li><li>Coordonner avec les équipes internes, y compris les ventes et le personnel technique</li><li>Gérer les demandes de retour des clients et initier les retours aux fournisseurs</li><li>Suivre les billets de service pour garantir leur résolution et effectuer les escalades nécessaires</li></ul>
We are looking for a Sr. Customer Service Representative to join our team in Markham, Ontario. This bilingual contract role requires fluent French and English communication skills to support clients effectively. As part of a hybrid work arrangement, the position offers a dynamic opportunity to manage customer inquiries and contribute to our operations in the automotive industry.<br><br>Responsibilities:<br>• Handle incoming and outgoing customer inquiries with professionalism and efficiency.<br>• Verify client information and establish appropriate payment arrangements.<br>• Prepare, review, and send necessary documentation to customers.<br>• Maintain accurate records of all customer interactions in the internal system.<br>• Assist with evaluations and documentation related to Total Loss claims.<br>• Support departmental activities and complete additional tasks as needed.<br>• Utilize Salesforce and other CRM tools to manage customer data and communications.<br>• Collaborate with team members to ensure excellent service delivery.
<p>Our client, a global leader in the agriculture industry, is seeking an <strong>AP Customer Service Representative</strong> to support Accounts Payable operations in <strong>Calgary</strong>. This long-term contract role focuses on resolving escalated AP issues through analysis and collaboration with internal teams and vendors.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Resolve escalated AP issues through detailed analysis and research</li><li>Use AP systems such as SAP and PeopleSoft to identify and correct payment discrepancies</li><li>Review aged payables, coordinate refunds, and resolve open payment items</li><li>Collaborate with internal teams and vendors to meet service level agreements</li><li>Communicate invoice, payment, and check status updates to stakeholders</li><li>Support process improvements and additional operational needs</li></ul><p><br></p>
<p>Notre client, une entreprise dans le domaine de l'outillage, est à la recherche d'un représentant interne passionné par les relations avec les clients et les activités commerciales pour rejoindre leur équipe dynamique à Candiac. Ce rôle offre l'opportunité de contribuer activement à la croissance de l'entreprise en assurant une communication efficace avec les clients et en soutenant le processus de vente. Si vous avez une expérience en vente interne et directe, ainsi qu'une aptitude pour la négociation et la résolution de problèmes, nous aimerions vous rencontrer.</p><p><br></p><p>Responsabilités:</p><p>• Établir des relations solides avec les clients en répondant à leurs demandes par téléphone ou par courriel.</p><p>• Identifier les besoins des clients et proposer des solutions adaptées à leurs attentes.</p><p>• Préparer des devis et fournir des informations détaillées sur les produits et services.</p><p>• Collaborer avec les représentants externes et les gestionnaires de comptes pour soutenir la finalisation des contrats.</p><p>• Surveiller les comptes clients, effectuer des suivis sur les paiements et produire des rapports sur les ventes.</p><p>• Négocier les prix et les modalités tout en répondant aux objections ou aux préoccupations des clients.</p><p>• Résoudre efficacement les problèmes des clients pour garantir leur satisfaction et leur fidélité.</p><p>• Maintenir à jour les informations dans les outils de gestion comme Salesforce pour suivre les performances et générer des rapports.</p><p>• Participer à l'amélioration continue des processus de vente et des relations avec les clients.</p>
<p>Attorney / Lawyer (Employment Law & Litigation)</p><p>About the Opportunity: Join a dynamic general litigation boutique firm known for its open-door culture and collaborative team environment. Our practice covers a broad spectrum of legal areas, with particular emphasis on civil litigation, labor and employment law, human rights, Aboriginal law, and corporate governance. We represent a variety of clients, including indigenous police service boards and other employers, handling a range of complex legal matters.</p><p>Key Responsibilities:</p><ul><li>Advise and represent employer clients, including police service boards and other organizations, focusing on employment law issues such as grievances, complaints, termination, severance packages, and WSIB/back-to-work matters.</li><li>Participate in collective bargaining, handle human rights complaints, and lead or support workplace investigations.</li><li>Manage disclosure reviews, attend and prepare for board meetings and examinations, and handle related litigation matters.</li><li>Support indigenous police service boards with labor, employment, and governance issues.</li><li>Carry additional civil and administrative law files as required.</li></ul><p><br></p>
<p>Vous êtes un professionnel de la vente axé sur les résultats, avec une passion pour le développement de relations clients et une solide connaissance des produits d’assurance collective et de régimes de retraite ? Nous recherchons un <strong>Représentant des comptes</strong> pour rejoindre l’équipe en pleine croissance de notre client, dans le secteur des ventes d’assurance collective et de régimes de retraite.</p><p>Dans ce rôle, vous serez responsable de développer votre propre portefeuille, conclure de nouvelles affaires et proposer des solutions personnalisées adaptées aux besoins uniques de chaque client. Si vous excellez dans un environnement dynamique, orienté client, et que vous avez fait vos preuves dans la vente de services financiers, nous aimerions vous rencontrer !</p><p><br></p><p><strong>Responsabilités principales :</strong></p><ul><li>Identifier et poursuivre de nouvelles opportunités d’affaires dans les secteurs de l’assurance collective et des régimes de retraite</li><li>Comprendre les besoins des clients et proposer des solutions personnalisées</li><li>Rédiger et présenter des propositions convaincantes pour conclure de nouvelles ententes</li><li>Développer et entretenir des relations solides avec les décideurs, courtiers et partenaires</li><li>Se tenir informé(e) des tendances du marché, des changements réglementaires et des innovations produits</li><li>Gérer efficacement l’ensemble du processus de vente, de la prospection à la conclusion</li></ul><p><strong>Ce que nous offrons :</strong></p><ul><li>Salaire de base compétitif + <strong>commissions et primes liées à la performance</strong></li><li>Possibilités d’avancement et de développement professionnel</li><li>Environnement de travail dynamique et collaboratif</li><li><strong>Régime d’avantages sociaux complet</strong> – assurance santé, dentaire, et plans de retraite</li><li>Encadrement et outils pour favoriser votre réussite</li></ul>
We are looking for a motivated Customer Service Representative to join our team in Toronto, Ontario, within the transport industry. In this long-term contract role, you will play a key part in assisting customers with inquiries related to parking permits and other related matters. If you have a passion for delivering exceptional service and thrive in a fast-paced environment, this opportunity is perfect for you.<br><br>Responsibilities:<br>• Respond promptly to incoming calls and emails, addressing customer inquiries with attention to detail and courtesy.<br>• Assist customers with questions regarding parking permits and related services, ensuring clarity and satisfaction.<br>• Process and manage data entry tasks accurately to maintain up-to-date records.<br>• Schedule appointments efficiently to accommodate customer needs and organizational timelines.<br>• Handle inbound and outbound calls, providing relevant information and resolving issues effectively.<br>• Coordinate correspondence through email, ensuring timely responses and clear communication.<br>• Utilize Microsoft Excel and Word to organize, track, and document customer interactions.<br>• Process order entries with precision to ensure seamless service delivery.<br>• Maintain a positive and helpful attitude while resolving customer concerns.<br>• Collaborate with team members to ensure consistent and high-quality service delivery.
<p>Notre client, situé à Laval, recherche un Représentant des ventes pour se joindre à son équipe. Il s’agit d’un poste à temps plein en mode hybride.</p><p><br></p><p><strong>Responsabilités:</strong></p><ul><li>Élaborer et mettre en œuvre des stratégies de vente efficaces afin d’accroître la part de marché dans le territoire assigné.</li><li>Effectuer des recherches approfondies pour identifier de nouvelles opportunités d’affaires et des clients potentiels.</li><li>Générer des prospects par appels à froid, réseautage et autres méthodes innovantes.</li><li>Établir et maintenir des relations solides avec les clients existants tout en identifiant des occasions de ventes additionnelles.</li><li>Maintenir une connaissance approfondie des solutions et services offerts, de la différenciation concurrentielle ainsi que des offres et prix en vigueur.</li><li>Gérer le territoire avec un minimum de 50 % de déplacements.</li><li>Développer un plan de couverture par zone et mettre en œuvre la stratégie pour assurer une présence dans tout le territoire.</li><li>Continuer à accroître ses connaissances produits en visitant des chantiers et en collaborant avec des experts afin de devenir la référence dans son secteur.</li><li>Offrir des démonstrations régulières aux entrepreneurs et distributeurs, nouveaux et existants.</li></ul>
<p>We are seeking a Benefits Help Desk Representative to serve as the primary point of contact for members seeking information and assistance with the group insurance program. This role blends customer service, insurance program knowledge, claims interpretation, and departmental administrative support to deliver best-in-class member experience.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to member inquiries on insurance program details, including benefits, timeframes, processes, policies, and procedures.</li><li>Address specific questions regarding claims status, payments, eligibility, and dependents, clarifying concerns and facilitating resolution with the claims adjudicator, service providers, and management.</li><li>Triage inquiries, provide program information from websites and brochures, and offer solutions to member problems.</li><li>Log and track all member interactions to ensure timely resolution and thorough documentation.</li><li>Liaise with Benefits staff and escalate complex cases to senior team members or management as needed.</li><li>Obtain and confirm provider information for claims adjudication by communicating with members, dental offices, hospitals, and benefit practitioners.</li><li>Answer general inquiries received via the call center within your area of expertise.</li><li>Support administrative tasks within the department, including organizing claims, processing medical referrals, managing disability information, and assisting during program renewal periods.</li><li>Help with outgoing benefit mailings, check distribution, member packages, and maintenance of legal documentation like Powers of Attorney and Authorization Letters.</li><li>Monitor and alert management about emerging trends or concerns to continually improve member service standards.</li></ul><p><strong>Apply Now</strong></p><p>If you are a dedicated service professional with insurance and benefits experience, we invite you to apply and help us deliver excellence to our insured members. This position is exclusively through Robert Half.</p>
<p>Nous recherchons un Représentant des ventes dynamique et motivé pour rejoindre notre équipe à Lévis. Le candidat idéal possédera une solide expérience en vente de matériaux de construction et sera en mesure de développer des relations solides avec les clients du secteur de la construction.</p><p><br></p><p>Responsabilités:</p><p>• Identifier et solliciter de nouveaux clients dans le secteur de la construction afin d'élargir le portefeuille de clients.</p><p>• Assurer un suivi régulier des comptes clients pour maintenir une relation de confiance et garantir leur satisfaction.</p><p>• Promouvoir et vendre des matériaux de construction en fonction des besoins spécifiques des clients.</p><p>• Superviser les projets et les estimations pour garantir leur progression et leur succès.</p><p>• Gérer les commandes des clients, de leur réception à leur livraison.</p><p>• Offrir un service client exceptionnel pour répondre aux questions et résoudre les problèmes.</p><p>• Collaborer avec les entrepreneurs en construction ainsi que les entreprises industrielles pour répondre à leurs besoins.</p>
<p>Are you a customer-focused sales professional who thrives in a fast-paced, technical environment? </p><p><br></p><p>Our client, a well-established leader in the pre-engineered building solutions industry, is looking for a driven Inside Sales Representative to join their growing team. This role is ideal for someone who is highly organized, solutions-oriented, and motivated to contribute to a reputable and long-standing business.</p><p><br></p><p><strong>About the Role</strong></p><p>As the Inside Sales Representative, you will play a key role in supporting customers, preparing quotations, coordinating project details, and assisting the external sales team. You will be working closely with contractors, builders, and internal departments to ensure accurate information flow and a seamless sales process.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Respond to inbound inquiries and provide product information, pricing, and availability.</li><li>Prepare and follow up on quotes, proposals, and project documentation.</li><li>Coordinate closely with engineering, estimating, and production teams to ensure project accuracy and timelines.</li><li>Build strong relationships with customers by providing timely, professional, and knowledgeable support.</li><li>Track leads, sales opportunities, and project information using CRM tools.</li></ul>
We are looking for a dedicated and detail-oriented Front Desk Coordinator to join our team on a long-term contract basis in Toronto, Ontario. This hybrid role requires a minimum of three days per week in the office, with new team members expected to spend additional time on-site. Reporting to the Manager, this position plays a crucial role in supporting Portfolio Managers and Introducing Brokers by ensuring exceptional service delivery and fostering strong client relationships.<br><br>Responsibilities:<br>• Develop and nurture strong client relationships by coordinating efforts across internal departments and divisions.<br>• Maintain high standards of customer service by keeping clients informed about new products, services, and developments relevant to their business needs.<br>• Promptly resolve client issues while identifying opportunities to enhance policies and procedures for improved service delivery.<br>• Review and approve daily administrative tasks, including bank transfers, foreign exchanges, de-registrations, and internal account transfers.<br>• Act as a liaison between clients and operational teams to ensure tasks are completed efficiently and proactively.<br>• Organize and document regular client meetings, addressing service and operational concerns while following up to ensure resolution.<br>• Provide clients with training and guidance on company policies and procedures that impact their business operations.<br>• Offer recommendations for process improvements to strengthen client relationships and enhance overall service quality.<br>• Represent the company professionally at client meetings and business functions.
<p>Are you a detail-oriented and ambitious professional with a passion for finance and investments? Our client, a well-established private investment and mortgage firm, is seeking an Investment Administrator to join their growing team.</p><p><br></p><p>This is an excellent opportunity for someone who thrives in a dynamic, fast-paced environment and enjoys managing multiple priorities while delivering exceptional client service.</p><p><br></p><p><strong><u>Key Responsibilities:</u></strong></p><p><br></p><ul><li>Provide daily administrative support to the Dealer Representative (DR) and Exempt Market Dealer (EMD) teams.</li><li>Prepare, process, and track account documentation and investment transactions.</li><li>Maintain accurate and up-to-date client files, records, and databases.</li><li>Assist in the preparation of reports, statements, and correspondence.</li><li>Respond to client inquiries in a professional and timely manner (in person, via email, and by phone).</li><li>Liaise with internal departments and external partners to coordinate client requests and troubleshoot account issues.</li><li>Assist with mortgage administration, including preparing mortgage statements, recording transactions, and auditing borrower files.</li><li>Contact borrowers to address issues such as overdue payments, strata arrears, outstanding property taxes, and insurance requirements.</li><li>Administer and maintain investment accounts (RRSP, TFSA, and non-registered portfolios).</li><li>Process investor contributions, transfers, and redemptions accurately and in compliance with policies.</li><li>Reconcile reports and data using Excel and internal systems.</li><li>Contribute to process improvements and support operational efficiency within the department.</li></ul>
<p>We are looking for an experienced Call Center Specialist to join our clients team in Ottawa, Ontario. In this long-term contract role, you will play a vital part in supporting callers with inquiries related to a class action lawsuit. Your expertise in managing customer interactions and providing accurate information will be essential to ensuring a seamless experience for all callers.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Handle inbound calls and provide guidance on claim statuses, form submissions, and other inquiries related to the class action lawsuit.</p><p>• Research and locate answers to caller questions using available resources and relay accurate information.</p><p>• Collect detailed caller information when an escalation is required, ensuring proper verification of data.</p><p>• Maintain a high level of professionalism and empathy while addressing caller concerns.</p><p>• Utilize customer service software and CRM tools to document interactions and track resolutions.</p><p>• Follow established protocols to ensure compliance with legal and organizational guidelines.</p><p>• Collaborate with team members to identify solutions for complex issues and improve service processes.</p><p>• Manage multiple tasks efficiently while adhering to deadlines and high-quality standards.</p><p>• Contribute to the development of best practices to enhance the overall caller experience.</p>
<p>Robert Half is looking for a dedicated Corporate Services Associate to join our client, a Financial Services leader in Toronto, Ontario. In this role, you will play an integral part in supporting operational needs and optimizing business processes, as well as ensuring smooth delivery of corporate services. The ideal Corporate Services Associate will possess strong analytical skills and the ability to collaborate across teams to drive efficiency and compliance.</p><p> </p><p><strong>Responsibilities of Corporate Services Associate:</strong></p><ul><li><strong>Business Partnership & Operational Alignment:</strong> Build robust relationships across departments to understand needs, tailor solutions, manage vendors/contractors, partner with Finance, Procurement, and Legal, and contribute to operational effectiveness.</li><li><strong>Subject Matter Expertise & Compliance:</strong> Clearly communicate technical concepts; advise on business operations; ensure building regulation compliance; leverage financial trends to align services with market developments.</li><li><strong>Facilities Oversight & Maintenance:</strong> Track maintenance projects by safety/cost/impact, oversee contractors, conduct property inspections, manage supply inventory, and ensure accurate documentation and reporting.</li><li><strong>Business Continuity & Risk Mitigation:</strong> Act as Business Continuity Coordinator, test and review risk procedures, monitor regulatory/industry changes, and maintain crisis management readiness.</li><li><strong>Specific Duties:</strong> Office equipment & appliance procurement, stationery and supply management (including cross-office liaison), business mobile contract and invoice handling, access/security control (cards, keys, alarm), corporate insurance and Visa account management, document archival, hotel and travel logistics, event/meeting-catering coordination, and emergency resolution.</li><li><strong>Corporate Real Estate & Project Management:</strong> Represent the business for vendor contracts (using Coupa, Oracle, SAP), coordinate office space planning, expense management, tenant/lease agreements, disaster recovery site management, and lead facilities projects, budgets, and schedules.</li></ul>
We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in Markham, Ontario. In this long-term contract role, you will play a key part in delivering exceptional support to customers and sales representatives while ensuring adherence to high service standards. This position offers a hybrid work arrangement, allowing you to engage in both in-office and remote work settings.<br><br>Responsibilities:<br>• Provide attentive and empathetic customer support while maintaining a positive attitude in all interactions.<br>• Manage customer accounts and orders, ensuring accurate processing, issue resolution, and timely follow-ups.<br>• Monitor and maintain email inboxes, addressing customer and sales inquiries promptly and effectively.<br>• Support new customers and assist with the use of online ordering portals, ensuring a seamless experience.<br>• Document and resolve customer, sales, and patient interactions, escalating issues to appropriate departments when necessary.<br>• Track daily sales transactions to ensure all orders are completed in a timely and accurate manner.<br>• Identify opportunities to upsell or cross-sell products and services during customer engagements.<br>• Propose process improvements to enhance efficiency and present suggestions to the leadership team.<br>• Collaborate with cross-functional teams to ensure tasks are completed and customers receive comprehensive support.<br>• Adhere to established customer service standards, policies, and procedures while contributing to a culture of excellence.
We are looking for a dedicated and detail-oriented Project Assistant to join our team on a long-term contract basis. This position offers a hybrid work arrangement, requiring three days per week in the office in Toronto, Ontario. Bilingualism in English and French is preferred, though English is mandatory. As part of the Service Delivery Team, you will play a critical role in managing client relationships and ensuring their needs are met efficiently and professionally.<br><br>Responsibilities:<br>• Serve as a key liaison between clients and internal operational teams to ensure seamless communication and resolution of issues.<br>• Coordinate efforts across departments to maintain strong client relationships and address their business needs effectively.<br>• Provide guidance to clients on company policies, procedures, and available services to support their operations.<br>• Manage client inquiries and escalate concerns as needed to achieve timely and thorough resolutions.<br>• Conduct regular meetings with clients to review service performance, document concerns, and implement actionable follow-ups.<br>• Represent the organization professionally during client meetings and business events.<br>• Offer recommendations for process improvements to enhance client satisfaction and operational efficiency.<br>• Maintain up-to-date knowledge of company systems, procedures, and regulatory requirements to support client services.<br>• Support training initiatives by educating clients on relevant policies and systems impacting their business.<br>• Collaborate with internal teams to proactively complete tasks and ensure high-quality service delivery.
We’re looking for an organized, adaptable, and resourceful Administrative Assistant to join our team and keep our operations running smoothly. If you’re the type of person who can juggle multiple tasks, anticipate needs before they arise, and keep calm under pressure—you might be exactly who we need. What You’ll Do: Provide day-to-day administrative support to the team and leadership. Manage calendars, schedule meetings, and coordinate travel arrangements. Prepare documents, reports, and presentations. Answer and direct calls, emails, and inquiries in a detail oriented manner. Maintain and organize electronic and paper filing systems. Assist with event planning, staff coordination, and office supply management. Support projects with data entry, research, and other administrative tasks.
