We are looking for a success-driven Customer Experience Specialist to join our team in Markham, Ontario. This role requires a dedicated, detail-oriented individual who excels in building positive relationships with clients and ensuring smooth order and data management processes. You will play a key part in supporting our wholesale distribution operations by delivering exceptional service and maintaining operational efficiency.<br><br>Responsibilities:<br>• Accurately process customer orders and manage data entry tasks to ensure seamless operations.<br>• Address client inquiries and resolve any issues with attention to detail and efficiency.<br>• Utilize Matrix software and other tools to track and manage order fulfillment processes.<br>• Collaborate with team members to maintain a positive and productive office environment.<br>• Monitor and ensure the accuracy of customer records and documentation.<br>• Support the finance team by adhering to company policies for vacation and sick day tracking.<br>• Coordinate with clients and internal departments to ensure timely delivery of products.<br>• Demonstrate flexibility and adaptability, including occasional coverage for appointments during work hours.<br>• Promote a detail-oriented and friendly approach to customer interactions and team collaboration.<br>• Identify opportunities for internal growth and contribute to the overall success of the company.

• Minimum of 2 years’ experience in customer service, order fulfillment, or supply chain roles.<br>• Post-secondary education in Business Administration or a related field.<br>• Proficiency in Matrix software and familiarity with Outlook.<br>• Strong attention to detail and organizational skills to handle multiple tasks effectively.<br>• Excellent communication and interpersonal abilities to foster positive customer relationships.<br>• Ability to work on-site Monday to Friday, adhering to an 8:00 AM to 4:00 PM schedule.<br>• Knowledge of CRM systems and office functions, along with a willingness to learn new tools.<br>• A team-oriented mindset with a detail-oriented and friendly attitude.

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