<p>We are looking for a Bilingual Customer Service Associate to join our clients team in Markham, Ontario. This long-term contract position involves working in a hybrid capacity, with the flexibility to attend the office at least twice a week. You will play a key role in supporting clients by providing top-notch customer service and managing inquiries related to lease or financing accounts.</p><p><br></p><p>Responsibilities:</p><p>• Respond to client inquiries via phone, providing accurate information about lease or financing accounts and resolving any account-related issues.</p><p>• Ensure all client personal details and insurance forms are accurately updated and securely maintained.</p><p>• Handle a high volume of inbound and outbound calls efficiently while maintaining professionalism.</p><p>• Collaborate with vendors, clients, and insurance agencies to address and resolve escalated issues.</p><p>• Build strong relationships with customers by going above and beyond to meet their needs.</p><p>• Maintain detailed and organized records of all client interactions in the call centre database.</p><p>• Use predefined communication guidelines to address a variety of customer concerns effectively.</p><p>• Analyze customer needs, clarify issues, and deliver tailored solutions or alternatives.</p><p>• Achieve qualitative and quantitative performance goals as part of a dynamic team.</p>
We are looking for a dedicated Customer Service Representative to join our team in Thornhill, Ontario. This is a Contract-to-Permanent position where you will play a key role in ensuring smooth claims processing and excellent customer interactions. If you thrive in a fast-paced environment and excel at multitasking, this opportunity is ideal for you.<br><br>Responsibilities:<br>• Prepare and draft correspondence related to claims, including letters to members and third parties, as well as consent forms for police report requests.<br>• Process payments for claims-related expenses, such as appraisal fees, glass repair invoices, and police report fees.<br>• Assist the Total Loss team by preparing and sending Proof of Loss documents to facilitate claim settlements.<br>• Request and manage official reports, such as police and fire incident reports, to support claims investigations.<br>• Coordinate the dispatch of property damage claim files to legal representatives, as required.<br>• Organize and distribute incoming correspondence to ensure timely processing.<br>• Make outbound calls to members to gather First Notice of Loss information for new claims filed after hours or online.<br>• Respond to inbound calls, routing them efficiently to the appropriate department based on business needs.
<p><strong>Office Assistant (with Growth Opportunity into Customer Service)</strong></p><p>Are you looking to start your career in a supportive and dynamic office environment, with a clear path to growth? We are seeking a detail-oriented and motivated <strong>Office Assistant</strong> to join our team. This role begins with providing clerical and administrative support to ensure smooth day-to-day operations, and will transition into a <strong>Customer Service Representative</strong> role as you gain experience and training.</p><p><strong>What You’ll Do</strong></p><p><strong>As an Office Assistant, you will:</strong></p><ul><li>Provide general clerical support including filing, scanning, and data entry.</li><li>Assist with order processing and documentation.</li><li>Support office staff with administrative tasks and special projects.</li><li>Answer and direct phone calls and emails as needed.</li></ul><p><strong>As you transition into Customer Service, you will:</strong></p><ul><li>Interact directly with customers to process orders, answer inquiries, and resolve concerns.</li><li>Enter orders and issue acknowledgements in a timely manner.</li><li>Provide pricing, delivery, and shipping information.</li><li>Communicate changes and updates to customers.</li><li>Assist with export documentation and international shipping requirements.</li><li>Maintain accurate customer records and open new accounts.</li><li>Collaborate with the Scheduler, Sales Manager, and Supply Chain team to ensure customer satisfaction.</li></ul>
We are looking for a dynamic Vice President of Operations and Customer Experience to join our leadership team in Richmond Hill, Ontario. This role is integral to shaping and implementing strategies that drive operational efficiency and deliver exceptional customer experiences. The successful candidate will oversee multiple departments, including claims operations, dealer support, and field services, to ensure a seamless service experience for both customers and dealer partners. With a focus on the automotive industry, this position requires a blend of strategic vision and hands-on leadership to support business growth and elevate brand loyalty.<br><br>Responsibilities:<br>• Develop and execute strategies to align customer experience and operational goals with overall business objectives.<br>• Provide leadership and guidance to teams responsible for claims operations, dealer support, and field services.<br>• Collaborate with senior leadership to identify opportunities for improving operational efficiency and customer satisfaction.<br>• Oversee claims operations to ensure compliance, streamlined processes, and a high-quality customer experience.<br>• Implement and refine operational procedures to enhance dealer and field support services.<br>• Manage departmental budgets effectively, using data insights to drive impactful decisions.<br>• Utilize customer feedback tools to gather insights and implement actionable improvements.<br>• Foster strong relationships with dealer clients and field sales teams to identify service enhancement opportunities.<br>• Promote a customer-first culture across all departments and levels of the organization.<br>• Establish and monitor key performance indicators (KPIs) to measure operational success and identify areas for improvement.
We are looking for a dedicated Front Desk Coordinator to join our team in Toronto, Ontario. In this role, you will act as a key point of contact for clients, ensuring exceptional service delivery through collaboration with internal departments. As part of the Mid-Office Service Team, you will support independent Portfolio Managers and Introducing Brokers by managing daily operations and resolving client issues. This is a hybrid long-term contract position requiring at least three days per week on-site, with newer team members expected to work in the office more frequently.<br><br>Responsibilities:<br>• Build and nurture strong client relationships by coordinating efforts with internal teams and departments.<br>• Maintain a high standard of customer service by keeping clients informed about new products, services, and developments relevant to their business.<br>• Resolve client issues promptly and thoroughly, while recommending improvements to enhance overall service delivery.<br>• Review and approve administrative tasks such as bank transfers, de-registrations, foreign exchanges, and internal account transfers on a daily basis.<br>• Serve as a liaison between clients and operational teams to ensure timely and proactive task completion.<br>• Coordinate and document regular client meetings to address service and operational concerns, following up to ensure resolution.<br>• Provide guidance to clients on company policies, procedures, and available training that impact their business operations.<br>• Offer process improvement recommendations to strengthen client relationships and streamline operations.<br>• Represent the company professionally during client meetings and business events.
<p><strong>Position: Associate / Analyst, Corporate Banking</strong></p><p><strong>Summary</strong></p><p> The Associate / Analyst role in Corporate Banking is an entry-level relationship management position focused on supporting business development and client relationship management, particularly with Canadian subsidiaries of international corporations. The position involves structuring and executing corporate banking transactions, preparing client pitch materials, and collaborating with global teams to deliver integrated financial solutions.</p><p><strong>Reports To:</strong> Department Head, Corporate Banking – Canada</p><p><strong>Key Responsibilities</strong></p><ul><li>Support business development initiatives across Canada in areas including loans, deposits, settlements, foreign exchange, and derivatives.</li><li>Build and maintain strong relationships with clients, particularly Canadian subsidiaries of global corporations.</li><li>Partner with internal stakeholders and global offices to develop product ideas and provide financial solutions.</li><li>Prepare pitch books, deal documentation, and other materials to support client engagement.</li><li>Conduct industry and market research to evaluate risk and identify opportunities.</li><li>Contribute to transaction execution and the achievement of broader team objectives.</li><li>Participate in firm-wide initiatives such as training programs, employee resource groups, and community involvement.</li><li>Perform other duties as assigned by the head of the department. </li></ul>
We are looking for a highly organized and proactive Sales Assistant to join our team on a contract basis in Toronto, Ontario. In this role, you will support sales operations and contribute to the smooth execution of administrative and customer-facing tasks. This is a fantastic opportunity to work in a dynamic environment where your contributions will directly impact the success of the team.<br><br>Responsibilities:<br>• Provide administrative support to the sales team, ensuring all documentation and processes are completed efficiently.<br>• Assist in managing customer relationships by responding to inquiries and addressing concerns promptly.<br>• Utilize CRM systems to maintain accurate records of client interactions and sales activities.<br>• Generate reports using tools such as Crystal Reports to track sales performance and identify trends.<br>• Process financial data and pricing information to support decision-making and client proposals.<br>• Coordinate with internal departments to ensure seamless delivery of products and services to clients.<br>• Support the preparation of presentations and materials for client meetings.<br>• Contribute to the organization and implementation of office functions to enhance overall team productivity.<br>• Collaborate with team members to improve sales processes and customer service strategies.
We are looking for a detail-oriented and friendly Receptionist to join our team in Toronto, Ontario. As the first point of contact for visitors and clients, you will play a vital role in creating a welcoming and organized environment. This position is ideal for someone with strong customer service skills and a passion for maintaining efficient office operations in a fast-paced setting.<br><br>Responsibilities:<br>• Greet and assist visitors, clients, and employees with courtesy and efficiency.<br>• Maintain accurate visitor records, ensuring all guests sign in upon arrival.<br>• Perform general administrative tasks, including data entry, filing, and managing office supplies.<br>• Address client and visitor inquiries, providing exceptional customer service at all times.<br>• Handle incoming and outgoing mail, including sorting, distributing, and preparing shipments.<br>• Support the marketing team with seasonal mail-outs and other assigned tasks.<br>• Keep the reception area and lobby clean, organized, and welcoming.<br>• Monitor and restock office amenities such as coffee machines and snack bars, placing replenishment orders as needed.<br>• Manage multi-line phone systems, directing calls and taking messages efficiently.<br>• Complete additional responsibilities as assigned by management.
We are looking for a detail-oriented Bookkeeper to join our team on a contract with the potential for a permanent position in Aurora, Ontario. This role involves managing financial transactions, maintaining accurate records, and ensuring compliance with accounting standards. The successful candidate will also support administrative functions and play a key role in providing excellent customer service.<br><br>Responsibilities:<br>• Manage accounts payable and receivable processes, ensuring timely and accurate transactions.<br>• Reconcile bank and credit card statements to maintain financial accuracy.<br>• Process payroll using Payworks, ensuring compliance with all regulations.<br>• Oversee HR onboarding tasks, including data entry and documentation.<br>• Handle expense reporting and ensure proper allocation of costs.<br>• Generate invoices and maintain client records within the accounting system.<br>• Support month-end closing procedures and prepare financial reports.<br>• Provide administrative support, including ordering supplies and assisting with executive tasks as needed.<br>• Maintain professionalism while working at reception and interacting with clients.<br>• Utilize Microsoft Excel to organize data and create financial summaries.
<p>Robert Half is pleased to be working with our client in Abbotsford in the search for a Billings Administrator. This position offers the opportunity to join a supportive, people-focused team while contributing directly to the organization’s financial operations.</p><p><br></p><p><strong><u>About the Role</u></strong></p><p><br></p><p>Reporting to the Billing Lead, with a dotted line to the Accounting Manager, the Billings Administrator will be responsible for full billing cycle. This includes invoicing, progress billings, and providing outstanding customer service to both internal and external stakeholders.</p><p><br></p><p><strong><u>Key Responsibilities</u></strong></p><p><br></p><ul><li>Prepare and process invoices and progress billings accurately and on schedule.</li><li>Act as a primary liaison for branch leads, accounting, and other stakeholders to ensure billing deliverables are met.</li><li>Extract and compile billing data from multiple sources, ensuring accuracy and compliance with internal policies.</li><li>Respond promptly to billing inquiries and requests, demonstrating strong problem-solving skills and customer service.</li><li>Support project accounting functions and assist with reporting as needed.</li></ul>
We are looking for a detail-oriented Sales Administrator to join our team in Toronto, Ontario, on a long-term contract basis. In this role, you will play a vital part in ensuring the smooth execution of sales and trade agreements, handling administrative tasks, and supporting logistical operations. This position requires collaboration with both internal teams and external partners to ensure efficient order processing, documentation, and customer service.<br><br>Responsibilities:<br>• Process customer orders and input relevant data into internal systems with accuracy.<br>• Prepare and manage sales and purchase contracts, along with associated documentation.<br>• Issue invoices and oversee accounts receivable and payable to ensure timely transactions.<br>• Coordinate logistics operations, including customs documentation, truck scheduling, and shipment tracking.<br>• Address customer inquiries and resolve basic issues to maintain satisfaction.<br>• Monitor inventory levels, identify discrepancies, and report findings to management.<br>• Assist in preparing credit applications, tracking credit limits, and managing overdue accounts.<br>• Organize and maintain confidential documents under the guidance of the General Manager.<br>• Support monthly inventory reporting and contribute to the preparation of business intelligence reports.<br>• Provide backup assistance to other contract administrators during absences and support the team with ad-hoc assignments.
<p>Our extremely reputable and well-respected client is looking for a fluently <strong>Bilingual Administrative Assistant</strong> to join their team on a long-term contract basis in Ottawa, Ontario. In this role, you will provide essential administrative support in a unionized environment, ensuring seamless operations and effective communication.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Provide administrative support by managing schedules, organizing meetings, and arranging travel plans.</p><p>• Handle data entry tasks with accuracy, ensuring all information is properly maintained and updated.</p><p>• Coordinate and schedule conferences, meetings, and appointments to meet organizational needs.</p><p>• Respond to inbound inquiries via phone and email, delivering exceptional customer service.</p><p>• Assist with the preparation of documents using Microsoft Word, Excel, PowerPoint, and Outlook.</p><p>• Manage and track grievances within the unionized environment, maintaining confidentiality and professionalism.</p><p>• Facilitate communication between departments and external stakeholders as required.</p><p>• Ensure all records and files are organized and accessible when needed.</p><p>• Support the planning and execution of various administrative projects and initiatives.</p>
We are looking for a detail-oriented Facilities Specialist to join our team on a contract basis in Toronto, Ontario. In this role, you will support the facilities team by managing vendor data, coordinating dispatches to retail locations, and maintaining accurate records. This position is ideal for an organized individual with strong administrative skills and a background in vendor management.<br><br>Responsibilities:<br>• Enter and update vendor information, including details for maintenance-related services, into the internal system.<br>• Coordinate and dispatch vendors, such as electricians or roofing specialists, to various retail locations as needed.<br>• Manage communication with vendors to track progress and obtain status updates on assigned tasks.<br>• Organize and process invoices to ensure accurate record-keeping and timely payments.<br>• Utilize Laserfiche software to manage and store vendor-related documentation effectively.<br>• Maintain a high level of accuracy while completing a substantial volume of data entry tasks daily.<br>• Provide exceptional customer service by addressing inquiries and resolving issues promptly.<br>• Anticipate potential risks and take proactive steps to address challenges.<br>• Collaborate with team members to ensure smooth operational processes.<br>• Maintain confidentiality and professionalism when handling sensitive information.
We are looking for a skilled Collections Specialist to join our team in Richmond Hill, Ontario on a contract basis. In this role, you will handle collections activities, ensuring timely follow-up on overdue accounts and maintaining accurate financial records. Your expertise in account reconciliations, payment processing, and customer communication will be essential to our organization’s financial operations.<br><br>Responsibilities:<br>• Monitor and manage a shared inbox to address accounts receivable inquiries, provide statements, and confirm payments.<br>• Review aging reports and proactively follow up on overdue accounts ranging from 30 to over 120 days.<br>• Conduct account reconciliations and trend analyses, preparing and issuing collection letters when necessary.<br>• Process various customer payments, including credit cards, EFTs, wires, and cheques, ensuring accuracy and efficiency.<br>• Generate and analyze reports such as trend analyses and aging summaries to support management decision-making.<br>• Assist with system integration projects, ensuring a smooth transition between financial platforms.<br>• Collaborate with accounts receivable and accounts payable teams to maintain seamless financial workflows.<br>• Communicate effectively with customers to resolve payment issues and maintain positive relationships.
<p><strong>About the Role</strong></p><p>Our client is seeking a Systems Administrator to join their team on a 3-month contract-to-hire basis. This is a fully onsite role based in Prince George, BC, with regular travel to production plants across British Columbia and Alberta. The successful candidate will be responsible for supporting and optimizing a diverse IT environment, ensuring system reliability, security, and performance.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide hands-on support for IT systems including servers, networks, virtualization, firewalls, and enterprise applications.</li><li>Administer and maintain Windows Server, Microsoft Azure, Active Directory, Office 365, Exchange, SQL Server, SharePoint, and related technologies.</li><li>Configure and troubleshoot Cisco networking equipment (switches, routers, Call Managers) and Checkpoint firewalls.</li><li>Support business continuity and disaster recovery processes, adhering to IT best practices and change control policies.</li><li>Collaborate with 3rd party vendors and support partners to resolve issues.</li><li>Create and maintain documentation, procedures, and training materials for users.</li><li>Communicate effectively with technical and non-technical stakeholders, providing clear updates and recommendations.</li><li>Provide leadership when required, supporting team members and ensuring projects stay on track.</li><li>Stay informed on emerging technologies and identify opportunities to improve IT operations.</li></ul>
<p><strong>THE ROLE:</strong> </p><p>We are looking for an experienced and creative Brand Manager to take charge of enhancing brand visibility, driving engagement, and strengthening the perception of our client’s products and services. Reporting to the Senior Marketing Manager, you’ll play a pivotal role in developing and executing impactful brand strategies that align with the company’s overarching goals. In this position, you’ll lead the charge on branding initiatives, oversee advertising and digital marketing campaigns, and optimize social media presence and SEO strategies. Further responsibilities include managing promotional events, analyzing market trends, and ensuring that all brand assets and communications are consistent and compelling. Collaboration across departments will be key as you spearhead initiatives designed to grow the brand’s reach and impact.</p><p><strong>WHY THIS ROLE?</strong></p><p>This position provides the opportunity to make a significant impact in a forward-thinking organization that values innovation and creativity. As a Brand Manager, working alongside talented, cross-functional teams across sales, engineering, customer service, and more, you’ll drive brand awareness and business growth through strategic marketing initiatives. Opportunities for professional development, ccompetitive compensation and benefits, paired with a supportive leadership structure that prioritizes team success and access to exciting projects with a stable and collaborative team environment. If driving brand innovation and enhancing audience engagement excites you, this is your chance to shine! Take the next step in your career by applying today!</p>
We are looking for a meticulous and customer-focused Scaling Clerk to join our team in Hamilton, Ontario. In this long-term contract role, you will play a key part in ensuring accurate data recording and maintaining efficient operations within the waste management sector. This position offers the opportunity to contribute meaningfully to a dynamic and safety-conscious workplace.<br><br>Responsibilities:<br>• Weigh incoming and outgoing waste materials, ensuring precise measurements are taken.<br>• Maintain accurate records of waste types and weights for inventory and compliance purposes.<br>• Adhere to all health and safety protocols while performing daily responsibilities.<br>• Provide exceptional customer service by addressing inquiries and resolving concerns with great attention to detail.<br>• Input data accurately into software systems to ensure seamless tracking and reporting.<br>• Collaborate with team members to optimize workflow and maintain operational efficiency.<br>• Monitor and report any issues or discrepancies related to waste handling or documentation.<br>• Ensure compliance with company policies and industry regulations at all times.
<p>Our downtown Vancouver client with a growing global foot print in technology is looking to hire a Payroll Specialist for their organization. Reporting to the Payroll Manager, the Payroll Specialist will process a payroll for 200+ employees across Canada (2 provinces) and the US (4-5 states) using ADP and taking care of all payroll accounting processes, including journal entries and payroll reconciliations, RRSP administration and handle benefits administration.</p><p><br></p><p><br></p>
We are looking for a detail-oriented Accounts Receivable Specialist to join our team in Edmonton, Alberta. In this role, you will oversee the accounts receivable process, ensuring timely invoicing, payment collection, and accurate account management. You will play a key role in maintaining client relationships and collaborating with internal teams to optimize financial operations.<br><br>Responsibilities:<br>• Prepare, issue, and distribute accurate customer invoices in accordance with company policies and timelines.<br>• Record and apply client payments, ensuring account records are maintained with precision.<br>• Monitor aging accounts and proactively follow up with clients to address and resolve overdue payments.<br>• Conduct regular account reconciliations to identify and rectify discrepancies in accounts receivable records.<br>• Build and sustain strong client relationships by addressing inquiries and resolving billing disputes.<br>• Collaborate with sales and customer service teams to address billing issues and enhance overall processes.<br>• Evaluate and implement improvements to accounts receivable workflows for increased efficiency and accuracy.<br>• Generate detailed financial reports to assist in monitoring account statuses and trends.<br>• Ensure compliance with financial regulations and company policies in all accounts receivable activities.
We are looking for an experienced Accreditation Coordinator to join our team on a long-term contract basis in Markham, Ontario. In this role, you will oversee and manage the accreditation process for our long-term care home, ensuring compliance with accreditation standards and provincial regulations. By collaborating with leadership, staff, residents, and families, you will play a vital role in fostering a culture of continuous improvement and excellence in resident care.<br><br>Responsibilities:<br>• Develop and execute a comprehensive accreditation work plan and timeline.<br>• Act as the primary liaison with accreditation organizations and other external stakeholders.<br>• Coordinate self-assessments, evidence submissions, and Required Safety Practices (RSPs) for accreditation readiness.<br>• Ensure policies, procedures, and practices align with current accreditation standards and regulations.<br>• Collect, organize, and maintain documentation and evidence required for accreditation surveys.<br>• Prepare reports, presentations, and briefing materials for leadership teams, councils, and the Board.<br>• Support various departments in implementing quality improvement methodologies and tracking progress on key indicators.<br>• Engage staff, residents, families, and councils in accreditation activities through education and communication.<br>• Coordinate logistics for on-site surveys, including scheduling, interviews, and documentation access.<br>• Facilitate post-survey follow-ups by monitoring progress and embedding recommendations into ongoing policies and training.
<p>Our client in Edmonton is seeking a <strong>detail-oriented Receptionist</strong> for a <strong>contract position</strong> in the <strong>higher education sector</strong>. This role serves as the first point of contact for visitors and callers, supporting day-to-day communication and administrative functions.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet visitors and manage incoming calls</li><li>Redirect inquiries and provide accurate information</li><li>Scan and organize documents; manage couriers and deliveries</li><li>Maintain a clean and welcoming reception area</li><li>Assist with scheduling and general admin tasks</li><li>Communicate effectively with internal staff and external contacts</li></ul><p><br></p>
We are looking for a detail-oriented and bilingual Contract Coordinator to join our team on a contract basis in Markham, Ontario. In this role, you will play a key part in ensuring the accurate processing and verification of lease and loan contracts. This is an excellent opportunity for someone with strong administrative and communication skills who thrives in a fast-paced environment.<br><br>Responsibilities:<br>• Review and process lease and loan contracts with a high level of accuracy.<br>• Verify incoming documents to ensure all details are complete and correct.<br>• Cross-check contract terms and numerical information against provided documentation.<br>• Communicate with dealers via phone and email to address and resolve discrepancies.<br>• Provide reception coverage once a week as part of your role.<br>• Collaborate with internal teams to ensure smooth contract processing.<br>• Adhere to company policies and compliance standards during all contract-related activities.<br>• Maintain organized records of processed contracts for auditing purposes.
We are looking for a dedicated Logistics Clerk to join our team on a long-term contract basis in Mississauga, Ontario. In this role, you will play a key part in ensuring the smooth coordination of logistics operations within a manufacturing environment. This position requires excellent organizational skills, attention to detail, and the ability to work effectively in a fast-paced setting.<br><br>Responsibilities:<br>• Oversee and manage shipping processes to ensure timely and accurate deliveries.<br>• Utilize ERP systems to maintain and update logistics data and inventory records.<br>• Coordinate with internal teams and external partners to streamline logistics operations.<br>• Handle customer service inquiries related to shipments and delivery schedules.<br>• Prepare and maintain detailed documentation for shipping and receiving activities.<br>• Monitor inventory levels and support replenishment planning as needed.<br>• Collaborate with the team to improve logistics workflows and resolve operational challenges.<br>• Use Microsoft Excel to analyze logistics data and generate reports.<br>• Ensure compliance with company policies and industry regulations in all logistics functions.<br>• Assist in the development and implementation of process improvements for greater efficiency.
<p>We are looking for a detail-oriented Administrative Assistant to join our team on a contract basis in Toronto, Ontario. In this role, you will provide essential administrative support to ensure smooth daily operations. The ideal candidate will bring strong organizational skills, excellent communication abilities, and a proactive approach to problem-solving.</p><p><br></p><p>Responsibilities:</p><ul><li>Prepare, collect and organize supporting documentation for new leases and lease renewals: offer letters, schedule C-1’s, annotated lease plans, unit fact sheets, space drawings, with mentorship from the Leasing executive/Director and/or legal department;</li><li>Perform administrative duties, including correspondence, reports, statements and agreements, photocopying, faxing, taking meeting minutes, coordinating travel arrangements, organizing and maintaining files and answering phones;</li><li>Coordinate all meetings, booking meeting rooms, preparing all meeting materials and arranging for audio-visual equipment, flip charts, etc;</li><li>Assist with the preparation of the department budget and reconciliation process, as required;</li><li>Process for payment all department invoices, and expense reports for the Leasing Executive/Director;</li><li>Design and prepare leasing packages for potential clients, including PowerPoint presentation; </li><li>Prepare monthly lease and sales reporting, space reconfigurations, track all deals and follow up as required;</li><li>Prepare, collect and organize supporting documentation for new leases and lease renewals: offer letters, schedule C-1’s, annotated lease plans, unit fact sheets, space drawings, with mentorship from the Leasing Executive/Director and/or legal department;</li><li>Maintain tenant files, obtain credit information, track written notice timelines, and follow up on counter-signed letters and deposits. Keep appropriate tracking spreadsheets and database regularly updated;</li><li>Coordinate all aspects of ICSC events, including preparing the booth, providing information where required, and redirecting retailers to appropriate Leasing Executive/Director;</li><li>Receive all incoming calls from prospective clients and provide general information to clients; act as a department liaison with internal and external clients;</li><li>Respond to requests for information and redirecting inquiries beyond own scope of expertise to maintain high levels of customer service</li><li>Using online databases, look up lease clauses, compare and contrast language, and summarize lease details as requested for Leasing Executives and Directors.</li><li>Perform other duties as assigned, some of which may involve working with other cross functional Leasing Groups and Teams </li></ul><p><br></p>
<p>We are looking for a detail-oriented and bilingual Administrative Assistant to join our clients team in Ottawa, Ontario. This is a long-term contract position within a unionized environment, offering an exciting opportunity to contribute to organizational success. The ideal candidate will have strong multitasking abilities and be proficient in both English and French.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Manage data entry tasks with accuracy, ensuring that all information is properly recorded and maintained.</p><p>• Coordinate and schedule meetings, conferences, and travel arrangements for team members.</p><p>• Provide exceptional customer service by handling inbound calls and responding to email correspondence in a timely manner.</p><p>• Support grievance processes by maintaining records and handling related documentation.</p><p>• Perform administrative tasks such as drafting documents and preparing presentations using Microsoft Office tools.</p><p>• Organize and maintain schedules, ensuring appointments and deadlines are met.</p><p>• Collaborate with team members to address inquiries and resolve issues effectively.</p><p>• Maintain confidentiality and ensure data security in all administrative activities.</p>
