<p>We’re seeking an experienced <strong>Customer Service Representative</strong> to support clients with employment and career development on a contract basis in Red Deer, Alberta. You'll work directly with clients to assess needs, provide job search guidance, and foster long-term employment success.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Conduct client assessments and create employment strategies</li><li>Provide support with job search, paperwork, and program eligibility</li><li>Maintain accurate case files and documentation</li><li>Connect clients with employers and community resources</li><li>Support Métis clients with basic needs and employability</li><li>Use Microsoft Word, Outlook, and other tools for communication and records</li></ul><p><br></p>
<p>We’re seeking a compassionate Customer Service Representative based in <strong>Edmonton</strong> to handle inbound calls from Albertans, assisting with government program applications and inquiries. This role requires strong communication, empathy, and adaptability to support clients navigating social services.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Manage high-volume inbound calls, providing accurate information.</li><li>Assist with government program applications (e.g., disability tax credits).</li><li>Address client concerns with patience and empathy.</li><li>Accurately document interactions in SharePoint.</li><li>Explain program details, answer FAQs, and guide application processes.</li><li>Maintain up-to-date knowledge of relevant programs and deadlines.</li><li>Ensure calls comply with organizational standards.</li><li>Collaborate with the team to resolve complex issues.</li></ul><p><br></p>
<p>We’re seeking a dedicated Customer Service Representative in <strong>Edmonton</strong> to assist Albertans with government program information and application support. This role requires empathy, strong communication, and professionalism in managing challenging calls.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Handle inbound calls from Albertans about government programs and applications.</li><li>Provide clear info on eligibility, deadlines, and program impacts.</li><li>Address concerns with empathy and professionalism.</li><li>Guide callers through FAQs and application steps.</li><li>Accurately document calls in SharePoint and other systems.</li><li>Collaborate with the team for consistent service.</li><li>Support clients facing language or cognitive challenges.</li><li>Follow call center protocols and meet call volume targets.</li><li>Ensure all interactions comply with organizational standards.</li></ul><p><br></p>
<p>We are looking for a Bilingual Customer Service Associate to join our clients team in Markham, Ontario. This long-term contract position involves working in a hybrid capacity, with the flexibility to attend the office at least twice a week. You will play a key role in supporting clients by providing top-notch customer service and managing inquiries related to lease or financing accounts.</p><p><br></p><p>Responsibilities:</p><p>• Respond to client inquiries via phone, providing accurate information about lease or financing accounts and resolving any account-related issues.</p><p>• Ensure all client personal details and insurance forms are accurately updated and securely maintained.</p><p>• Handle a high volume of inbound and outbound calls efficiently while maintaining professionalism.</p><p>• Collaborate with vendors, clients, and insurance agencies to address and resolve escalated issues.</p><p>• Build strong relationships with customers by going above and beyond to meet their needs.</p><p>• Maintain detailed and organized records of all client interactions in the call centre database.</p><p>• Use predefined communication guidelines to address a variety of customer concerns effectively.</p><p>• Analyze customer needs, clarify issues, and deliver tailored solutions or alternatives.</p><p>• Achieve qualitative and quantitative performance goals as part of a dynamic team.</p>
We are looking for a dedicated Customer Service Representative to join our team in Thornhill, Ontario. This Contract-to-permanent position offers an exciting opportunity to support our claims department and provide exceptional service to our members. If you thrive in a fast-paced environment and enjoy multitasking, this role could be the perfect fit for you.<br><br>Responsibilities:<br>• Prepare a variety of claims-related documents, including letters to members, third-party reports, and consent forms for police report requests.<br>• Process financial transactions on claims files, such as payments for appraisal fees, glass claims, and police report fees.<br>• Assist the Total Loss team by preparing and sending Proof of Loss documents to facilitate claim resolution.<br>• Request official reports, including police and fire incident reports, to support claims investigations.<br>• Coordinate and dispatch property damage claim files to legal representatives when required.<br>• Organize, sort, and distribute incoming correspondence to ensure timely processing.<br>• Make outbound calls to members to collect First Notice of Loss details for new claims submitted after hours or online.<br>• Handle inbound calls as needed, ensuring callers are directed efficiently to the appropriate department or resource.
<p>Are you a recent graduate looking to kickstart your career in a dynamic and rewarding environment? If so, we have the ideal opportunity for you! We are seeking motivated and detail-oriented individuals to join our team as a <strong>Customer Support Specialist</strong>. This role is perfect for new grads who are eager to develop their skills, contribute to company success, and grow in a collaborative and professional setting. If you're ready to take the first step in building your career, we encourage you to apply.</p><p><strong>Job Responsibilities:</strong></p><p>As a <strong>Customer Support Specialist</strong>, you will:</p><ul><li>Serve as the first point of contact for customers, </li><li>Handle incoming customer and colleague requests via multiple communication channels, including email and telephone.</li><li>Resolve customer questions and confirm order details promptly and accurately.</li><li>Process orders and manage quotas effectively.</li><li>Provide support to the Sales Team, ensuring smooth operations.</li><li>Accurately maintain customer records and information.</li><li>Collaborate with other departments to share relevant information and enhance productivity.</li><li>Manage confidential data and information with integrity.</li><li>Participate in project-based activities aimed at improving department processes and strategies.</li><li>Meet daily KPI targets to ensure goals are achieved.</li><li>Assist with additional responsibilities as needed.</li></ul><p><br></p>
<p>Our client is looking for a Customer Success Specialist to join their team in Ottawa, Ontario. This is a long-term contract position where you will play a key role in delivering exceptional service and building strong relationships with our clients. If you are passionate about ensuring customer satisfaction and have a knack for problem-solving, we want to hear from you.</p><p><br></p><p><strong>This is a remote opportunity.</strong></p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Serve as the primary point of contact for customers, addressing inquiries and resolving issues in a timely and detail-oriented manner.</p><p>• Utilize customer relationship management (CRM) tools to track and manage client interactions effectively.</p><p>• Collaborate with internal teams to ensure seamless communication and delivery of services to clients.</p><p>• Handle billing-related inquiries, ensuring accuracy and providing clear explanations to customers.</p><p>• Assist in the setup and use of financial and operational software such as ADP and Epic, providing guidance as needed.</p><p>• Monitor and analyze customer feedback to identify areas for improvement and recommend solutions.</p><p>• Support sales initiatives by identifying opportunities for cross-selling or upselling services.</p><p>• Manage customer complaints, ensuring they are resolved to the satisfaction of all parties involved.</p><p>• Provide training and support to clients on the use of relevant software and tools.</p><p>• Maintain detailed records of customer interactions and follow up to ensure all concerns are addressed.</p>
<p>Our client is seeking a contract <strong>Analyst, Accounts Payable Customer Service</strong> to support their Accounts Payable operations. This role focuses on resolving escalated inquiries from suppliers and internal teams with professionalism and efficiency.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Address AP-related inquiries and escalate when needed</li><li>Communicate with suppliers and internal teams regarding invoice and payment status</li><li>Investigate issues using ERP systems like SAP, Oracle, and PeopleSoft</li><li>Support the corporate travel expense and credit card programs</li><li>Collaborate with AP teams to meet service standards and deadlines</li><li>Assist with time-sensitive account issues</li><li>Ad-hoc duties as requested</li></ul>
We are looking for an organized and customer-focused Service Coordinator to join our team on a contract basis in Surrey, British Columbia. In this role, you will be the primary liaison between customers and field technicians, ensuring seamless communication and efficient service delivery. This position is ideal for someone who excels in scheduling, multitasking, and providing exceptional support to both clients and team members.<br><br>Responsibilities:<br>• Serve as the main point of contact for customers, providing updates on service work orders and addressing inquiries or issues with attention to detail.<br>• Coordinate and assign work orders to field technicians, ensuring tasks are completed on time and within budget.<br>• Maintain accurate and up-to-date service records, including timesheets, work orders, and compliance documentation.<br>• Develop and manage daily schedules for field technicians, adjusting priorities as needed to accommodate emergencies or high-priority tasks.<br>• Order and track necessary parts and equipment, collaborating with vendors to ensure timely delivery and cost efficiency.<br>• Monitor and ensure technician compliance with health, safety, and environmental procedures during daily check-ins and check-outs.<br>• Collaborate with subcontractors and other team members to resolve on-site challenges and ensure operational efficiency.<br>• Continuously review and improve scheduling, dispatch, and procurement processes to enhance service delivery.<br>• Support administrative tasks and share expertise with team members to foster collaboration and improve overall performance.
<p>We are looking for a dynamic Service Operations Manager to lead and inspire our service operations in St. Catharines, Ontario. This role focuses on managing a team of electricians to deliver exceptional electrical services in residential, commercial, and industrial sectors. If you excel in driving operational efficiency, fostering client relationships, and leading high-performing teams, this is the perfect opportunity for you.</p><p><br></p><p>Responsibilities:</p><p>• Lead and mentor a team of electricians, ensuring safe and high-quality service delivery across all projects.</p><p>• Build and maintain strong client relationships, acting as the primary point of contact for service-related inquiries and escalations.</p><p>• Oversee daily service operations, including job costing, resource allocation, and inventory management, to optimize efficiency.</p><p>• Monitor financial performance, identify areas for cost improvement, and implement effective solutions to drive profitability.</p><p>• Collaborate with internal departments such as Estimating, Dispatch, and Customer Support to ensure seamless workflows.</p><p>• Execute strategic initiatives aimed at business growth, including exploring new service offerings and expanding customer acquisition.</p><p>• Manage hiring, onboarding, and development programs to build a cohesive and skilled team.</p><p>• Analyze performance metrics and share findings with the team to ensure alignment with company objectives.</p><p>• Drive continuous improvement efforts by responding to market trends and client feedback.</p><p>• Ensure all projects meet safety and quality standards, aligning with company policies and industry regulations.</p>
<p>Our client based in Chilliwack, a well-established manufacturing company in the recreational vehicle industry, is seeking a Business Development Representative to join their growing team. This role is ideal for a customer-focused individual who thrives in a fast-paced environment and enjoys building relationships, generating leads, and guiding clients through the sales process.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Engage with prospective customers via phone, email, and showroom appointments</li><li>Provide detailed product information and address customer questions or concerns</li><li>Generate and follow up on leads through prospecting, networking, and events</li><li>Participate in trade shows, rallies, and promotional events to showcase products</li><li>Support customers throughout the sales cycle, including handling objections and negotiating terms</li><li>Collaborate with internal teams to ensure a seamless customer experience</li></ul>
<p>We are looking for an experienced<strong> Senior Insurance Claims & Risk Analyst</strong> to join our Client's team on a short-term contract basis in Caledon, Ontario. In this role, you will provide specialized expertise in risk management, claims analysis, and insurance program administration. </p><p><br></p><p>This contract position will support the organization for a period of 1-2 months, ensuring seamless operations while a team member is on leave. </p><p>Please note, this role will require 3 days in Client's office in Caledon, ON.</p><p><br></p><p>Responsibilities:</p><p>• Offer expert guidance on risk management strategies to various departments within the organization.</p><p>• Identify and assess potential risks, recommending effective mitigation and control measures.</p><p>• Investigate claims thoroughly, gathering necessary evidence and collaborating with adjusters and insurers to resolve or settle claims efficiently.</p><p>• Analyze claim trends and provide actionable recommendations to reduce the likelihood and severity of future incidents.</p><p>• Oversee the administration of the organization’s insurance programs, ensuring compliance with relevant policies and procedures.</p><p>• Draft and review contract terms to minimize potential risks to the organization.</p><p>• Interpret and evaluate insurance policies and documents to ensure adequate coverage and protection.</p><p>• Assess legal liabilities related to claims, agreements, and other operational activities.</p><p>• Deliver exceptional customer service by providing accurate, courteous, and timely responses to inquiries and issues.</p>
<p>We are looking for an organized and approachable Receptionist to join our team in Beaverton, Ontario. This is a long-term contract position, ideal for someone who thrives in a dynamic and collaborative environment. The successful candidate will play a key role in ensuring smooth office operations while providing exceptional customer service.</p><p><br></p><p>Responsibilities:</p><p>• Greet and assist visitors, ensuring a welcoming and detail-oriented front office presence.</p><p>• Manage incoming calls, handling 10-15 calls per hour on a multi-line phone system.</p><p>• Sort, distribute, and deliver mail efficiently to the appropriate departments.</p><p>• Perform basic clerical tasks such as photocopying, filing, and organizing documents.</p><p>• Collaborate closely with the administrative team to support office operations.</p><p>• Provide minor administrative support to team leads as needed.</p><p>• Maintain and update schedules, assisting with appointment coordination.</p><p>• Ensure the reception area remains tidy and organized at all times.</p>
<p>Great opportunity for a Commercial Property Manager to work with a fantastic office in the Fraser Valley area. This position will directly report into the owner while providing quality service to tenants and stakeholders. This position is best suited to someone with strong financial acumen and a desire to advance in a property management career that is far from monotonous and has room for advancement.</p><p><br></p><p>This position will manage commercial/strata properties, as well as optimizing property performance by managing operational costs, property financials, and capital projects all while working alongside a wonderful and supportive team.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Conducting site visits to ensure buildings and suites are consistently well‐maintained and operate in accordance with all applicable regulatory requirements on a cost‐ effective basis.</li><li>Managing operating expenses, coordinating service contracts, and ensuring that work orders, renovations, and capital projects are completed on time and to the client's satisfaction.</li><li>Conducting periodic surveys to acquire data on crucial value indicators/preferences.</li><li>Taking corrective actions as needed for improvements in a timely and cost‐effective manner.</li><li>Creating and managing operating and capital budgets for properties in the assigned portfolio (subject to approval by the owner(s)).</li><li>Overseeing the management of property finances, including rent collection, arrears resolution, and reporting.</li><li>Reviewing financials for accuracy, generating monthly and/or quarterly reports for Owners/Investors, performing various analyses for Owners/Investors, and reporting on deviations and/or exceptions.</li><li>Managing marketing activities, promotions, tenant appreciation events, and advertising of available rental units as needed.</li></ul><p><br></p><p><br></p>
We are looking for an experienced Payroll Supervisor/Manager to join our team on a long-term contract basis. Based in Toronto, Ontario, this role involves overseeing payroll processes, ensuring compliance with regulations, and managing benefits administration for employees. The ideal candidate will bring strong expertise in payroll systems, compliance, and employee support, along with a proactive approach to process improvement.<br><br>Responsibilities:<br>• Supervise and process semi-monthly payroll, including onboarding new hires, managing terminations, and processing salary adjustments.<br>• Ensure accurate calculation, reconciliation, and remittance of payroll deductions, statutory withholdings, and garnishments.<br>• Maintain compliance with year-end reporting requirements, including preparing T4s, W-2s, and other necessary forms.<br>• Provide exceptional customer service by addressing payroll and benefits inquiries, resolving issues, and offering guidance to employees.<br>• Administer benefit programs, including enrollment, orientation, and invoice reconciliation, ensuring timely and accurate processing.<br>• Oversee leave administration, including statutory leaves, short-term and long-term disability, and other absence programs.<br>• Collaborate with internal teams such as Finance to ensure accurate payroll reporting, reconciliations, and month-end close processes.<br>• Prepare and maintain payroll documentation, reports, and records for audits and management review.<br>• Liaise with external stakeholders, including benefit carriers and brokers, to address claims, compliance issues, and renewals.<br>• Identify and implement process improvements to optimize payroll and benefits operations.
<p>We’re seeking a detail-oriented and organized <strong>Receptionist</strong> to join our team in <strong>Edmonton</strong> on a contract basis. As the first point of contact for visitors and clients, you'll help ensure smooth front desk operations and provide excellent customer service.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet and assist visitors and clients</li><li>Answer and direct calls and emails</li><li>Maintain a tidy, welcoming reception area</li><li>Schedule appointments and manage meeting rooms</li><li>Perform admin tasks: filing, data entry, document handling</li><li>Ensure compliance with company policies (e.g., vaccination checks)</li><li>Support meetings/events with setup and coordination</li><li>Monitor office supplies and restock as needed</li><li>Participate in training and collaborate on front desk improvements</li></ul><p><br></p>
<p><strong>Office Administrator - 12 MONTH CONRACT MATERNITY LEAVE</strong></p><p><br></p><p>We are seeking a highly organized and detail-oriented Office Administrator with Bookkeeping Experience to join our team. This role combines front desk responsibilities with essential bookkeeping tasks, including accounts receivable (AR) backup, accounts payable (AP), credit card receipts, logistics paperwork for shipments, and employee timecard/timesheet support. The ideal candidate will have excellent customer service skills, proficiency in bookkeeping software, and the ability to multitask in a fast-paced office environment.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><br></p><p>Reception Duties:</p><ul><li>Greet and assist visitors, clients, and employees in a professional and friendly manner.</li><li>Answer and direct phone calls, emails, and other inquiries efficiently.</li><li>Manage incoming and outgoing mail, packages, and deliveries.</li><li>Maintain a clean, organized, and welcoming reception area.</li><li>Schedule and coordinate appointments, meetings, and office events.</li></ul><p>Accounts Payable (AP):</p><ul><li>Review and process vendor invoices using the 3-way matching process (matching purchase orders, receipts, and invoices).</li><li>Verify invoice accuracy, resolve discrepancies, and obtain necessary approvals before processing payments.</li><li>Maintain vendor records and ensure timely payments while adhering to company policies.</li><li>Reconcile vendor statements and assist in resolving outstanding balances or disputes.</li></ul><p>Accounts Receivable (AR) & Backup Support:</p><ul><li>Serve as a backup for the AR team by assisting with billing and payment processing as needed.</li><li>Monitor outstanding receivables and follow up on overdue accounts.</li><li>Assist in preparing AR reports and reconciling discrepancies.</li></ul><p>Support for Logistics with Cross-border Shipments:</p><ul><li>Prepare and process shipping documentation, including Bills of Lading (BOLs), packing slips, and customs paperwork.</li><li>Working together with internal departments (operations, customer service, and shipping) to ensure smooth deliveries and provide high level of customer service experience</li><li>Maintain accurate records of shipping transactions and ensure compliance with company and regulatory requirements.</li><li>Assist in resolving shipping discrepancies or delays by coordinating with carriers and vendors.</li></ul><p>Employee Timecards/Timesheets & Payroll Support:</p><ul><li>Data entry for hourly employees timesheet for payroll processing</li><li>Tracking sick days, sales trip, and vacation requests in company calendar</li></ul>
<p>We’re seeking a proactive and organized <strong>Front Desk Administrator</strong> to manage daily office operations in our <strong>Edmonton </strong>location. In this role, you’ll ensure the workplace is safe, efficient, and welcoming, while supporting staff, vendors, and visitors.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Oversee office maintenance, supplies, and vendor coordination.</li><li>Conduct daily facility checks and address safety or repair issues.</li><li>Manage inventory and purchasing of supplies.</li><li>Provide admin support with documents, meetings, and events.</li><li>Greet and assist visitors, acting as the main point of contact.</li><li>Coordinate with building management on system operations (HVAC, lighting, etc.).</li><li>Recommend improvements to processes and facilities.</li><li>Step in for the Location Services Manager/Supervisor as needed.</li><li>Support a positive and professional workplace culture.</li></ul><p><br></p>
We are looking for a detail-oriented Administrative Assistant to join our team on a contract basis in Waterloo, Ontario. In this role, you will play a key part in ensuring the smooth operation of daily administrative and reception tasks. This position is ideal for someone with strong organizational skills, excellent communication abilities, and proficiency in Microsoft Office applications.<br><br>Responsibilities:<br>• Greet and assist visitors, ensuring a well-organized and welcoming reception area.<br>• Manage incoming and outgoing mail, courier services, and deliveries.<br>• Maintain office supplies by monitoring inventory and placing orders as needed.<br>• Coordinate and provide support for meetings, including scheduling and preparing materials.<br>• Handle general administrative tasks, including email correspondence and data entry.<br>• Respond to general inquiries received via the company inbox in a timely and efficient manner.<br>• Schedule and manage appointments for team members and leadership.<br>• Ensure all communications, both written and verbal, are clear and effective.
<p>Our client, a leading industrial distribution company with a strong legacy and commitment to innovation, is seeking a Territory Manager to join their dynamic sales team. This is an exciting opportunity for a motivated sales professional with a strong background in industrial consumables to build lasting customer relationships, deliver technical solutions, and contribute to the continued growth of a trusted brand.</p><p><br></p><p>As a Territory Manager, you will be responsible for driving sales and gross margin growth across your assigned region. You will promote a wide range of industrial consumables including cutting tools, precision instruments, abrasives, coolants, band saw blades, hand tools, and accessories. The successful candidate will thrive on delivering customer value through relationship building, product knowledge, and strategic account management.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Sales & Account Management</strong></p><ul><li>Achieve or exceed annual sales targets for product lines (Groups 1000–5999).</li><li>Develop customer-specific sales plans, identifying growth opportunities.</li><li>Actively prospect and build strong, long-term customer relationships.</li><li>Deliver value-based solutions through product expertise and strong communication.</li><li>Ensure consistent and timely updates in CRM (Tour de Force) including customer profiles, contact details, decision-makers, and competitor analysis.</li><li>Promote the company’s Tool Room Management Systems, including cabinet and vending solutions.</li></ul><p><br></p><p><strong>Customer Engagement & Territory Development</strong></p><ul><li>Spend at least 4 hours daily in face-to-face client interactions.</li><li>Plan travel and customer visits efficiently; minimize in-office time.</li><li>Promote showroom visits and introduce new product features and benefits.</li><li>Schedule joint sales calls with supplier reps to deepen product penetration and awareness.</li></ul><p><strong>Quotations & Sales Support</strong></p><ul><li>Manage quotations above $1,500 with appropriate documentation and follow-ups.</li><li>Track pricing agreements, coordinate with management on updates, and maintain professional proposal presentations.</li><li>Collaborate with customer service partners to ensure seamless client support.</li><li>Assist with collections, complaints, returns, and warranty resolution.</li></ul><p><strong>Supplier & Internal Collaboration</strong></p><ul><li>Forge strong relationships with manufacturer/supplier representatives.</li><li>Share customer insights to help optimize inventory and stocking decisions.</li><li>Attend all sales meetings, product training sessions, and branch reviews.</li><li>Support onboarding of new staff and contribute to team learning.</li></ul><p><br></p><p><strong>Continuous Improvement</strong></p><ul><li>Follow internal ISO work instructions and contribute to the NCR process (corrective/preventive actions).</li><li>Make recommendations to improve service, efficiency, or reduce costs.</li><li>Stay current on product knowledge through self-directed and formal learning.</li></ul><p><br></p><p><br></p>
We are looking for an experienced Payroll Specialist to join our team in Toronto, Ontario, on a long-term contract basis. In this role, you will oversee the full payroll cycle for a multi-provincial workforce, ensuring accuracy, compliance, and efficiency. This is an excellent opportunity for a meticulous individual to contribute to a dynamic and collaborative environment.<br><br>Responsibilities:<br>• Oversee and process the complete payroll cycle for a high-volume, multi-provincial workforce on a bi-weekly schedule, ensuring accuracy and timeliness.<br>• Support payroll operations for approximately 1,200 employees across multiple locations, managing both hourly and salaried staff.<br>• Ensure compliance with Canadian payroll regulations, including taxable benefits, vacation pay, statutory pay, and severance calculations.<br>• Administer employee benefit plans, ensuring accurate deductions and taxable benefit setups in the ADP Workforce Now system.<br>• Handle year-end activities such as T4 preparation, ROE issuance, and other reporting requirements.<br>• Maintain and update employee records, including wage levels and base rates, while adhering to confidentiality standards.<br>• Collaborate with government agencies and manage workers' compensation-related tasks and reporting.<br>• Generate and analyze standard and complex payroll reports, providing insights as needed.<br>• Respond promptly to payroll and benefits inquiries from employees, offering clear and thorough support.<br>• Ensure adherence to company policies and government regulations related to payroll and benefits.
<p>We are looking for a dedicated Billing and Collections Specialist to join our team in Waterloo, Ontario. In this role, you will oversee key aspects of accounts receivable, ensuring accurate billing, efficient collections, and seamless data management. This position offers an opportunity to contribute to process improvements while collaborating with cross-functional teams to maintain high standards of financial operations.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Review and validate customer contract details and ensure accurate contract data migration into company database, covering both new agreements and renewals.</li><li>Manage contract updates in database, including billing modifications, and draft customer communications as required.</li><li>Process, track, and reconcile daily customer payments and deposits.</li><li>Collaborate with the Accounts Receivable associate to support collection efforts, striving to meet organizational goals while maintaining strong customer relationships.</li><li>Efficiently handle high-volume email correspondence via a shared inbox, ensuring effective prioritization.</li><li>Uphold compliance with internal documentation standards and requirements.</li><li>Perform regular reconciliations to maintain data accuracy between multiple softwares. Partner with Customer Service and Sales Operations teams to address any discrepancies.</li><li>Identify opportunities for process improvement within billing and collections functions and recommend enhancements.</li></ul>
We are looking for an experienced Office Manager to oversee daily administrative and operational tasks in our Aurora, Ontario office. In this Contract to permanent role, you will play a pivotal part in ensuring the smooth functioning of office processes while supporting the Managing Director directly. This position requires a highly organized and detail-oriented individual with strong communication skills and a solid background in office management.<br><br>Responsibilities:<br>• Manage the day-to-day administrative operations of the office, ensuring efficiency and organization.<br>• Provide direct support to the Managing Director, including scheduling meetings, managing correspondence, and handling confidential information.<br>• Oversee financial tasks such as payroll processing, accounts payable, and invoice management.<br>• Utilize accounting software systems and tools such as ADP, Concur, and CRM platforms to manage office finances and workflows.<br>• Coordinate employee schedules, maintain office supplies, and ensure adherence to company policies.<br>• Handle customer service inquiries and provide timely resolutions to maintain client satisfaction.<br>• Manage the office’s CRM system to track and update customer information accurately.<br>• Supervise the implementation and usage of specialized software like Dentrix Dental Software, as required.<br>• Ensure compliance with all organizational procedures and assist with audits when necessary.<br>• Collaborate with team members to improve office processes and introduce best practices.
<p>Robert Half is pleased to be working with our client in Abbotsford in the search for a Billings Administrator. This position offers the opportunity to join a supportive, people-focused team while contributing directly to the organization’s financial operations.</p><p><br></p><p><strong><u>About the Role</u></strong></p><p><br></p><p>Reporting to the Billing Lead, with a dotted line to the Accounting Manager, the Billings Administrator will be responsible for full billing cycle. This includes invoicing, progress billings, and providing outstanding customer service to both internal and external stakeholders.</p><p><br></p><p><strong><u>Key Responsibilities</u></strong></p><p><br></p><ul><li>Prepare and process invoices and progress billings accurately and on schedule.</li><li>Act as a primary liaison for branch leads, accounting, and other stakeholders to ensure billing deliverables are met.</li><li>Extract and compile billing data from multiple sources, ensuring accuracy and compliance with internal policies.</li><li>Respond promptly to billing inquiries and requests, demonstrating strong problem-solving skills and customer service.</li><li>Support project accounting functions and assist with reporting as needed.</li></ul>
<p>We are seeking a dedicated and experienced <strong>Spa Operations Manager</strong> to oversee the daily operations of our premium spa facility. The ideal candidate will bring a strong background in spa or wellness management, exceptional leadership skills, and a passion for delivering outstanding guest experiences. In this role, you'll lead and inspire a team of skilled professionals while ensuring exceptional service standards, operational efficiency, and revenue growth. Fluency in both English and Mandarin is a critical requirement for this position.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Manage the daily operations of the spa, including staff scheduling, service delivery, and customer service.</li><li>Recruit, train, supervise, and evaluate spa therapists, aestheticians, and concierge personnel.</li><li>Ensure a safe, clean, and calming environment compliant with health and safety regulations.</li><li>Oversee inventory management, ordering supplies and products as necessary.</li><li>Handle guest feedback and complaints professionally, maintaining high standards of customer satisfaction.</li><li>Develop and execute marketing strategies and spa promotions to drive business growth and revenue.</li><li>Monitor and analyze Key Performance Indicators (KPIs) and establish performance goals for the team.</li><li>Ensure all services are delivered in alignment with the company's standards and protocols.</li><li>Oversee booking systems for a seamless client experience, from check-in to checkout.</li><li>Collaborate with senior management to create and manage budgets, forecasts, and financial reports.</li><li>Stay updated on spa trends, wellness innovations, and industry best practices.</li></ul><p><br></p>
