We are looking for a success-driven Customer Experience Specialist to join our team in Markham, Ontario. This role requires a dedicated, detail-oriented individual who excels in building positive relationships with clients and ensuring smooth order and data management processes. You will play a key part in supporting our wholesale distribution operations by delivering exceptional service and maintaining operational efficiency.<br><br>Responsibilities:<br>• Accurately process customer orders and manage data entry tasks to ensure seamless operations.<br>• Address client inquiries and resolve any issues with attention to detail and efficiency.<br>• Utilize Matrix software and other tools to track and manage order fulfillment processes.<br>• Collaborate with team members to maintain a positive and productive office environment.<br>• Monitor and ensure the accuracy of customer records and documentation.<br>• Support the finance team by adhering to company policies for vacation and sick day tracking.<br>• Coordinate with clients and internal departments to ensure timely delivery of products.<br>• Demonstrate flexibility and adaptability, including occasional coverage for appointments during work hours.<br>• Promote a detail-oriented and friendly approach to customer interactions and team collaboration.<br>• Identify opportunities for internal growth and contribute to the overall success of the company.
We are looking for an experienced Accounts Payable Administrator to join our team in Toronto, Ontario. This role is ideal for someone with strong organizational skills and a keen eye for detail, who can efficiently manage invoice processing and payments. The successful candidate will play a vital role in ensuring the accuracy and timeliness of financial transactions.<br><br>Responsibilities:<br>• Process and verify invoices to ensure accuracy and compliance with company policies.<br>• Reconcile accounts payable records to maintain consistent and accurate financial data.<br>• Manage check runs and ensure timely distribution of payments.<br>• Code invoices correctly to the appropriate accounts and departments.<br>• Enter data into accounting systems with precision and speed.<br>• Collaborate with vendors and internal teams to resolve any payment discrepancies.<br>• Monitor and maintain records of accounts payable transactions.<br>• Prepare reports related to accounts payable processes and provide insights as needed.<br>• Utilize QuickBooks and Microsoft Excel for financial tasks and analysis.<br>• Ensure adherence to financial regulations and company procedures.
We are looking for a detail-oriented Client Relations Administrator to join our team in Toronto, Ontario. This position is within the financial services industry and offers a long-term contract opportunity. The ideal candidate will play a critical role in managing client accounts, handling payments, and ensuring smooth onboarding processes while collaborating within a supportive team environment.<br><br>Responsibilities:<br>• Manage and reconcile recurring and one-time payments, including electronic funds transfers and wire transactions.<br>• Process cash withdrawals, deposits, and transfer requests with accuracy and efficiency.<br>• Facilitate the onboarding of new clients and assist with account transitions, such as transferring assets or converting them to cash.<br>• Utilize software tools, including Microsoft Excel for advanced functions like vlookups, as well as other office applications to streamline operations.<br>• Collaborate effectively with a team of 4-5 colleagues, ensuring alignment in client service delivery.<br>• Report directly to the Head of Client Relations while contributing to departmental goals.<br>• Provide exceptional customer service by addressing client inquiries and resolving issues promptly.<br>• Maintain organized records and documentation to ensure compliance and operational efficiency.<br>• Support the implementation of workflow improvements and contribute to process optimization.<br>• Ensure adherence to industry regulations and internal policies in all administrative tasks.
