13 results for Help Desk Desktop Support Analyst in York%2C%20ON

Help Desk/Desktop Support Analyst

Toronto, ON
onsite
Contract / Temporary
30.00 - 40.00 CAD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide responsive technical support for end users in Toronto, Ontario. This Long-term Contract opportunity is suited to someone who enjoys resolving hardware, software, and access issues while delivering a high standard of customer service across desk-side and service desk environments. The successful candidate will support a range of technologies, contribute to reliable day-to-day operations, and help maintain a stable and efficient user computing experience. Responsibilities: • Deliver front-line technical assistance for desktop, laptop, mobile, and peripheral issues received through service desk channels and in-person support requests. • Diagnose and resolve problems involving Microsoft environments, Mac computers, Android devices, and common business applications to minimize user downtime. • Configure, deploy, and maintain end-user hardware, including workstations, monitors, printers, and related accessories across the organization. • Administer user accounts, permissions, and access requests within Active Directory while following established security and support procedures. • Support connectivity and infrastructure-related incidents involving Cisco and Citrix technologies, escalating complex issues when required. • Perform desk-side troubleshooting for operating system, software, and device-related concerns, ensuring timely and thorough resolution. • Record incidents, service requests, resolutions, and follow-up actions accurately within the ticketing system to maintain clear support documentation. • Assist with technology rollouts, workstation refreshes, and other operational IT initiatives that improve the end-user support environment.
2026-05-04T16:48:42Z

IT Support Engineer

Etobicoke, ON
onsite
Permanent
75000.00 - 85000.00 CAD / Yearly
This role would require 5-days in office and our client is based in Etobicoke. We are looking for an IT Support Engineer to provide dependable technical assistance to employees in Etobicoke, Ontario. This role is suited to someone who enjoys solving a wide range of desktop and user support issues, delivering responsive service both on-site and remotely, and helping staff stay productive with minimal disruption. The successful candidate will combine strong troubleshooting ability with a detail-oriented, customer-focused approach in a fast-moving environment. Responsibilities:• Deliver front-line technical support to end users through in-person and remote channels, resolving day-to-day IT issues efficiently.• Investigate and fix problems affecting computers, applications, connectivity, and workplace technology using a practical, hands-on approach.• Set up, configure, and roll out laptops and mobile devices to support new and existing employees.• Maintain user productivity by supporting Microsoft 365 applications, including Outlook, Teams, Excel, and Word.• Provide assistance with office printing and local network-connected devices, ensuring reliable operation across the workplace.• Monitor, update, and manage endpoints through tools such as Microsoft Intune and ManageEngine.• Record, prioritize, and close support requests in Jira while keeping accurate documentation of actions taken.• Support employee onboarding and offboarding by preparing equipment, managing access, and coordinating required technical tasks.• Assist with foundational infrastructure support, including connectivity checks, workstation troubleshooting, and Wi-Fi-related issue resolution.• Follow up with users after service delivery to confirm issues have been fully addressed and expectations have been met.
2026-04-30T15:33:46Z

Technical Support Analyst

Toronto, ON
onsite
Permanent
68000.00 - 75000.00 CAD / Yearly
This job posting is for a current vacancy with our client. In this role, you will be joining a well-established professional services firm. You will be a part of a large IT team, and help manage the IT infrastructure in their Toronto office. What you will do and how you will make an impact … <ul><li>Provide user support for Office 365 and Windows products.</li></ul> <ul><li>Provide support for Tier 1 - Tier 2 issues. You will diagnose and resolve hardware/software issues for desktops, laptops, printers, and peripherals.</li></ul> <ul><li>Troubleshoot and document issues related to Windows, Office 365, company-specific applications, and network connectivity.</li></ul> <ul><li>Track equipment assignments and maintain accurate records in inventory systems.</li></ul> <ul><li>Set up and support PCs, monitors, printers, VOIP phones, and other shared equipment.</li></ul> <ul><li>Document processes and issues and manage their inventory.</li></ul> <ul><li>Onboard and offboard users and manage user accounts and access.</li></ul> Why we are excited about you … <ul><li>You are an excellent communicator and have experience working with non-technical users.</li></ul> <ul><li>You are proactive and curious, and are eager to learn.</li></ul> <ul><li>You are an IT generalist and enjoy having a variety of work and responsibilities.</li></ul>
2026-04-20T17:23:44Z

Laptop Deployment Technician

Toronto, ON
onsite
Contract / Temporary
23.75 - 27.50 CAD / Hourly
We are looking for a Laptop Deployment Technician to support a large-scale device refresh initiative for a financial services environment in Toronto, Ontario. This Long-term Contract opportunity is ideal for a hands-on PC technician who can manage laptop preparation, deployment, and end-user support in a fast-paced setting. The successful candidate will combine strong technical troubleshooting skills with a customer-focused approach while helping ensure equipment is configured, exchanged, and returned on schedule. Responsibilities: • Prepare and image laptops for deployment, ensuring each device is configured accurately and ready for end-user use. • Coordinate laptop exchanges by collecting legacy devices and issuing replacement equipment within established timelines. • Troubleshoot Level 2 desktop and laptop issues related to hardware, Microsoft 365 applications, Outlook, Excel, and general user access. • Support device management and account administration tasks using Intune, Azure, and Active Directory. • Maintain service records, update tickets, and track progress through ServiceNow to support timely resolution and reporting. • Package and ship laptops to multiple branch locations, making sure equipment is labelled and dispatched correctly. • Follow deployment checklists and documented procedures to keep daily rollout activities organized and consistent. • Manage a high daily volume of device deployments while maintaining quality, accuracy, and a positive client experience.
2026-04-29T12:38:49Z

Technical Support Specialist

Oakville, ON
onsite
Permanent
50000.00 - 65000.00 CAD / Yearly
This job posting is for a current vacancy with our client. Are you someone who enjoys troubleshooting, helping users, and working hands-on with technology that keeps retail businesses running? This could be a great next step for you. We’re working with a growing organization that supports a custom Point-of-Sale (POS) platform used across multiple retail locations. Key Responsibilities · Manage and prioritize incoming support tickets using a ticketing platform (Freshdesk experience is an asset).· Troubleshoot and resolve POS software and hardware issues in a timely manner.· Maintain clear, accurate documentation of issues, resolutions, and user interactions.· Create and maintain user training materials, including documentation and short instructional videos.· Train end users on POS functionality, workflows, and best practices.· Participate in onsite POS implementations and system rollouts when required.· Provide hands-on support during installations and go-live periods.
2026-05-12T20:58:42Z

Senior Analyst - Loan Portfolio Administration

Toronto, ON
onsite
Contract / Temporary
40.00 - 55.00 CAD / Hourly
We are looking for an experienced Senior Analyst - Loan Portfolio Administration to join our team in Toronto, Ontario on a 6-month Contract basis. Reporting to the Director, the Senior Analyst - Loan Portfolio Administration will play an integral role to support the implementation of a new Commercial Loan Administration System. This role is well suited to a detail-oriented finance specialist who enjoys combining accounting knowledge, process improvement, and business systems work within a commercial lending environment. You will contribute to portfolio administration activities, support workflow design, and help strengthen reporting and testing processes that enable informed business decisions. Responsibilities:• Design and refine operational workflows that support commercial loan portfolio administration and improve day-to-day efficiency.• Partner with stakeholders to support the implementation of a commercial loan administration platform, ensuring business needs are accurately reflected.• Create detailed test plans, execute user acceptance testing activities, and document outcomes to support a successful rollout.• Review and reconcile transaction-level accounting entries generated through testing to confirm accuracy and completeness.• Work with technical teams to define report requirements and help develop meaningful reporting tools for portfolio oversight and decision-making.• Analyze business processes, identify gaps, and recommend practical improvements that strengthen controls and support scalable operations.• Prepare clear procedural documentation, including process maps and table or data mapping references, for ongoing operational use.• Collaborate with finance, investments, and technology teams to resolve issues, validate outputs, and support ongoing portfolio administration needs.
2026-05-08T21:34:05Z

Financial Analyst

Burlington, ON
onsite
Permanent
80000.00 - 90000.00 CAD / Yearly
We are partnering with our global client to hire a driven and analytical Financial Analyst for their team who is eager to grow their career in a highly collaborative, onsite environment. This is an excellent opportunity for an up‑and‑coming finance professional who wants broad exposure to the business, hands-on learning, and clear long-term advancement. In this role, you will work closely with Operations, Procurement, IT, and Finance leadership to provide meaningful financial insights that drive cost optimization, process improvement, and informed decision-making across the organization. What You’ll Be DoingForecasting, Planning & Budgeting<ul><li>Support operations, procurement, and planning teams through forecasting, scenario analysis, and trend analysis</li><li>Monitor and analyze costs across the business unit, ensuring alignment with forecast and budget, and provide clear variance explanations</li><li>Build and maintain cost models and evaluate effectiveness based on historical trends, input costs, and market conditions</li><li>Identify efficiency opportunities by automating manual processes and eliminating non-value-added activities</li><li>Track travel expenses and ensure adherence to corporate policy</li><li>Monitor IT spend and partner with IT to analyze budget vs. actual results</li></ul>Controllership, Month-End & Reporting<ul><li>Track and calculate freight and tariff/duty accruals; analyze forecast vs. actual and collaborate with logistics on variances</li><li>Maintain KPIs and trackers for purchase price variance (PPV), providing insights to operations and procurement</li><li>Analyze payroll expenses and direct labor variances related to productivity or rate changes</li><li>Prepare and post journal entries related to payroll, benefits, and travel expenses</li><li>Provide month-end analytical support to the Controller, including headcount, PPV, and travel spend analysis</li></ul>Data Analysis & Business Insights<ul><li>Manage and enhance existing Excel-based dashboards</li><li>Identify key performance indicators and design dashboards that deliver actionable insights</li><li>Translate complex financial data into clear, non-technical insights for business stakeholders</li><li>Analyze material, labor, and overhead costs and establish supplier spend trends</li></ul>
2026-04-30T20:48:43Z

Financial Analyst

Woodbridge, ON
onsite
Permanent
90000.00 - 100000.00 CAD / Yearly
We are seeking a detail-oriented and hands-on Senior Accountant with a minimum of 5+ years of experience in full-cycle accounting. The ideal candidate will have strong technical expertise, solid ERP experience, and the ability to support financial analysis and reporting requirements. Key Responsibilities:<ul><li>Manage and perform full-cycle accounting (AP, AR, GL, journal entries, accruals, reconciliations)</li><li>Prepare accurate monthly, quarterly, and year-end financial statements</li><li>Perform detailed financial analysis and reporting to support management decision-making</li><li>Conduct cost and variance analysis and provide actionable insights</li><li>Prepare and review balance sheet reconciliations</li><li>Manage government remittances (HST/GST, payroll taxes, and other statutory filings)</li><li>Support and collaborate with external auditors during year-end audits</li><li>Maintain and improve accounting processes and internal controls</li><li>Utilize ERP systems and advanced Excel tools for reporting, analysis, and data management</li></ul>
2026-04-09T16:53:49Z

Data Security Analyst

Toronto, ON
onsite
Contract / Temporary
60.00 - 70.00 CAD / Hourly
We are looking for a Cybersecurity Analyst to support a machinery manufacturing organization in Scarborough, Ontario. The ideal Cybersecurity Analyst will have experience to protect our clint's computer systems, networks, and data from cyber threats. The ideal candidate will monitor security systems, identify vulnerabilities, respond to incidents, and implement security measures to safeguard sensitive information. This is a 6 month contract, 3 days in office in Scarborough, Ontario. Key Responsibilities Monitor networks and systems for security breaches or suspicious activity Investigate and respond to cybersecurity incidents in a timely manner Conduct vulnerability assessments Analyze security logs and alerts from SIEM tools Implement and maintain security controls, policies, and procedures Perform risk assessments and recommend mitigation strategies Stay up to date with emerging threats, vulnerabilities, and technologies Collaborate with IT teams to ensure secure system configurations Assist with compliance efforts (e.g., ISO 27001, NIST, GDPR, HIPAA) Provide security awareness training to employees Coordinate prevention services (e.g. penetration testing) with security partners
2026-05-08T13:43:43Z

Business Analyst

Toronto, ON
remote
Contract / Temporary
50.00 - 65.00 CAD / Hourly
We are looking for a Business Analyst to join a financial services team in Toronto, Ontario on a Long-term Contract basis. This role focuses on examining business operations, end-user tools, and technology workflows to help shape reliable, well-controlled solutions that support operational and regulatory expectations. The successful candidate will partner with business and technical stakeholders to clarify requirements, strengthen reporting and calculation processes, and support delivery through testing, documentation, and implementation planning. Responsibilities: • Partner with business teams and technical specialists to evaluate existing applications, end-user tools, and manual workflows, then define practical future-state solutions. • Gather, assess, and confirm business, functional, and non-functional needs while ensuring alignment with governance, compliance, and operational objectives. • Produce clear analysis materials such as business requirements documents, functional specifications, process flows, data mappings, and calculation logic documentation. • Review spreadsheets, databases, macros, and other end-user computing tools to identify risks, dependencies, and opportunities to move processes into controlled technology environments. • Analyze formulas, reconciliation methods, assumptions, thresholds, and business rules to support accurate reporting, processing, and remediation activities. • Work with development and data teams to ensure transformations, calculations, and reporting outputs are implemented correctly and traceable from source to result. • Develop test scenarios, user acceptance materials, and business validation documentation, then coordinate testing, track defects, and verify issue resolution. • Help define operating procedures, risk controls, and audit-ready evidence that support compliance standards and sustainable business processes. • Contribute to project delivery activities such as scope clarification, effort estimation, risk tracking, status updates, and planning for implementation or conversion initiatives.
2026-04-21T19:28:44Z

BI & Data Analyst

Vaughan, ON
onsite
Permanent
80000.00 - 120000.00 CAD / Yearly
We are looking for a BI & Data Analyst to join a growing engineering organization in Vaughan, Ontario. In this permanent role, you will turn complex operational and financial data into meaningful insights that support business decisions across the company. The position is ideal for someone who combines strong technical expertise in modern data platforms with the ability to partner closely with stakeholders and improve reporting quality at scale. Responsibilities:• Design and maintain business intelligence solutions that deliver accurate reporting, interactive dashboards, and actionable analysis for finance and operations teams.• Build and optimize data models using dimensional design principles to bring together information from Dynamics 365 and other business systems.• Develop advanced Power BI reporting assets, including high-performing measures and visualizations that support executive and departmental decision-making.• Manage data architecture within Microsoft Fabric and Azure Data Lake to support scalable storage, transformation, and analytics workflows.• Establish and uphold data governance practices by improving data quality, defining standards, and addressing legacy data issues across key datasets.• Translate business needs into technical specifications by working with stakeholders to understand reporting objectives, process requirements, and analytical priorities.• Lead data conversion and integration activities required to support major system implementation and go-live milestones.• Explore and apply AI-enabled capabilities within the reporting environment to enhance insight generation and user experience.
2026-04-27T15:14:02Z

Business Analyst

Toronto, ON
onsite
Contract / Temporary
66.50 - 77.00 CAD / Hourly
We are looking for a Business Analyst to contribute to a major risk transformation initiative within Capital Markets for a leading banking environment in Toronto, Ontario. This Long-term Contract position is suited to someone who can translate complex business needs into clear, actionable documentation while working closely with risk and business stakeholders. The successful candidate will help strengthen project delivery through detailed analysis, strong communication, and disciplined documentation practices in a highly regulated setting. Responsibilities: • Capture, assess, and organize business and functional needs to support project objectives and informed decision-making. • Partner with teams across Capital Markets, Risk, and related business areas to clarify priorities, resolve questions, and build shared understanding. • Produce clear project artefacts such as business requirement documents, process maps, use cases, and supporting analysis. • Evaluate current and future-state workflows by performing gap assessments and identifying operational or project impacts. • Contribute to planning, user acceptance activities, and implementation support to help ensure smooth execution of project deliverables. • Keep requirements traceability up to date across the full project lifecycle so that changes remain visible and controlled. • Prepare documentation that meets internal governance expectations as well as audit and regulatory standards. • Use tools such as Jira, Excel, and Word to track requirements, manage updates, and maintain accurate project records.
2026-04-27T15:18:45Z

Senior Database Administrator

Mississauga, ON
onsite
Permanent
95000.00 - 115000.00 CAD / Yearly
We are looking for an experienced Senior Database Administrator to support an organization in Mississauga, Ontario. This position is suited to a senior technical specialist who can strengthen database reliability, guide architectural decisions, and improve performance across enterprise environments. The role works closely with delivery teams and business partners to ensure database solutions are scalable, secure, and aligned with operational priorities. Responsibilities:• Establish and oversee database performance and capacity strategies, including standards that support long-term stability and growth.• Partner with project managers, developers, and business analysts to deliver database components for concurrent business and technology initiatives.• Investigate and resolve production database issues, including performance concerns linked to application code and data processing.• Create detailed testing approaches and maintain reusable scripts to validate database changes before release.• Review requested changes, assess downstream impact, and provide informed estimates for effort, timelines, and implementation considerations.• Develop and maintain automation and support scripts using Perl, shell scripting, and PL/SQL for monitoring, maintenance, and operational support.• Design and implement database architecture across development, test, and production environments to ensure consistency and resiliency.• Participate in an after-hours support rotation to address urgent database incidents and maintain service continuity.
2026-04-29T20:38:44Z