We are looking for a Sr. Customer Service Representative to join our team in Markham, Ontario. This bilingual contract role requires fluent French and English communication skills to support clients effectively. As part of a hybrid work arrangement, the position offers a dynamic opportunity to manage customer inquiries and contribute to our operations in the automotive industry.<br><br>Responsibilities:<br>• Handle incoming and outgoing customer inquiries with professionalism and efficiency.<br>• Verify client information and establish appropriate payment arrangements.<br>• Prepare, review, and send necessary documentation to customers.<br>• Maintain accurate records of all customer interactions in the internal system.<br>• Assist with evaluations and documentation related to Total Loss claims.<br>• Support departmental activities and complete additional tasks as needed.<br>• Utilize Salesforce and other CRM tools to manage customer data and communications.<br>• Collaborate with team members to ensure excellent service delivery.
We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in Markham, Ontario. In this long-term contract role, you will play a key part in delivering exceptional support to customers and sales representatives while ensuring adherence to high service standards. This position offers a hybrid work arrangement, allowing you to engage in both in-office and remote work settings.<br><br>Responsibilities:<br>• Provide attentive and empathetic customer support while maintaining a positive attitude in all interactions.<br>• Manage customer accounts and orders, ensuring accurate processing, issue resolution, and timely follow-ups.<br>• Monitor and maintain email inboxes, addressing customer and sales inquiries promptly and effectively.<br>• Support new customers and assist with the use of online ordering portals, ensuring a seamless experience.<br>• Document and resolve customer, sales, and patient interactions, escalating issues to appropriate departments when necessary.<br>• Track daily sales transactions to ensure all orders are completed in a timely and accurate manner.<br>• Identify opportunities to upsell or cross-sell products and services during customer engagements.<br>• Propose process improvements to enhance efficiency and present suggestions to the leadership team.<br>• Collaborate with cross-functional teams to ensure tasks are completed and customers receive comprehensive support.<br>• Adhere to established customer service standards, policies, and procedures while contributing to a culture of excellence.
We are looking for a dedicated Bilingual Customer Service team member to join our team in Markham, Ontario. In this role, you will provide exceptional support to customers and sales representatives, ensuring that inquiries and orders are handled effectively in both English and French. This is a long-term contract position offering a dynamic opportunity to work in a collaborative and customer-focused environment.<br><br>Responsibilities:<br>• Deliver attentive and empathetic customer service to both customers and sales representatives.<br>• Accurately process orders, manage accounts, and address customer inquiries with efficiency.<br>• Monitor and manage multiple email inboxes to ensure timely action on requests and orders.<br>• Assist new customers and guide them through the online ordering portal to ensure a seamless experience.<br>• Record, document, and resolve customer and sales interactions, escalating issues to appropriate departments when necessary.<br>• Oversee daily sales orders and transactions, ensuring all activities are completed accurately and on time.<br>• Identify opportunities for upselling or cross-selling products and services during customer interactions.<br>• Collaborate with cross-functional teams to enhance processes and complete tasks efficiently.<br>• Adhere to company policies, customer service standards, and quality assurance guidelines.<br>• Proactively suggest improvements to workflows and present ideas to leadership for consideration.
<p>We are seeking a Benefits Help Desk Representative to serve as the primary point of contact for members seeking information and assistance with the group insurance program. This role blends customer service, insurance program knowledge, claims interpretation, and departmental administrative support to deliver best-in-class member experience.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to member inquiries on insurance program details, including benefits, timeframes, processes, policies, and procedures.</li><li>Address specific questions regarding claims status, payments, eligibility, and dependents, clarifying concerns and facilitating resolution with the claims adjudicator, service providers, and management.</li><li>Triage inquiries, provide program information from websites and brochures, and offer solutions to member problems.</li><li>Log and track all member interactions to ensure timely resolution and thorough documentation.</li><li>Liaise with Benefits staff and escalate complex cases to senior team members or management as needed.</li><li>Obtain and confirm provider information for claims adjudication by communicating with members, dental offices, hospitals, and benefit practitioners.</li><li>Answer general inquiries received via the call center within your area of expertise.</li><li>Support administrative tasks within the department, including organizing claims, processing medical referrals, managing disability information, and assisting during program renewal periods.</li><li>Help with outgoing benefit mailings, check distribution, member packages, and maintenance of legal documentation like Powers of Attorney and Authorization Letters.</li><li>Monitor and alert management about emerging trends or concerns to continually improve member service standards.</li></ul><p><strong>Apply Now</strong></p><p>If you are a dedicated service professional with insurance and benefits experience, we invite you to apply and help us deliver excellence to our insured members. This position is exclusively through Robert Half.</p>
<p><br></p><p>The AR/Collections Specialist is responsible for managing the credit risk and collection activities for assigned accounts. This role ensures timely payment of outstanding invoices, maintains accurate records, and provides exceptional customer service in both English and French. The ideal candidate will have strong communication skills, attention to detail, and the ability to work in a fast-paced environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Review and analyze credit applications and financial data to determine creditworthiness.</li><li>Set and monitor credit limits in accordance with company policies.</li><li>Contact customers regarding overdue accounts via phone, email, and written correspondence.</li><li>Negotiate payment arrangements and resolve disputes professionally.</li><li>Monitor aging reports and escalate high-risk accounts as needed.</li><li>Provide support to customers in both English and French</li><li>Respond promptly to inquiries regarding invoices, payments, and account status.</li><li>Maintain accurate records of collection activities and account status.</li><li>Prepare regular reports on collections performance and outstanding balances.</li><li>Ensure compliance with company policies and relevant regulations.</li></ul><p><br></p><p><br></p>
We are looking for a detail-oriented and friendly Receptionist to join our team in Toronto, Ontario. As the first point of contact for visitors and clients, you will play a vital role in creating a welcoming and organized environment. This position is ideal for someone with strong customer service skills and a passion for maintaining efficient office operations in a fast-paced setting.<br><br>Responsibilities:<br>• Greet and assist visitors, clients, and employees with courtesy and efficiency.<br>• Maintain accurate visitor records, ensuring all guests sign in upon arrival.<br>• Perform general administrative tasks, including data entry, filing, and managing office supplies.<br>• Address client and visitor inquiries, providing exceptional customer service at all times.<br>• Handle incoming and outgoing mail, including sorting, distributing, and preparing shipments.<br>• Support the marketing team with seasonal mail-outs and other assigned tasks.<br>• Keep the reception area and lobby clean, organized, and welcoming.<br>• Monitor and restock office amenities such as coffee machines and snack bars, placing replenishment orders as needed.<br>• Manage multi-line phone systems, directing calls and taking messages efficiently.<br>• Complete additional responsibilities as assigned by management.
We are looking for an experienced Outside Sales Representative to join our team in Toronto, Ontario. This dynamic role combines business development and operational responsibilities, offering an exciting opportunity for professionals eager to contribute to commercial growth and administrative excellence. If you have a strong background in sales and a passion for driving results, we encourage you to apply.<br><br>Responsibilities:<br>• Identify and pursue new business opportunities for chemical products and materials.<br>• Conduct thorough market research and analyze competitors to support strategic sales planning.<br>• Build and maintain strong client relationships through meetings, proposals, and contract negotiations.<br>• Track sales performance, product demand, and market trends to inform business strategies.<br>• Collaborate with internal teams to enhance product offerings and pricing models.<br>• Manage customer orders, including processing contracts, invoicing, and maintaining accurate documentation.<br>• Coordinate shipment logistics, customs clearance, and communication with relevant parties.<br>• Oversee payables, receivables, and credit applications to ensure timely collections and address overdue accounts.<br>• Prepare detailed reports on sales performance, inventory levels, and operational metrics for management.<br>• Ensure compliance with company policies and external regulations while providing administrative support to the sales team.
We are looking for an experienced Collections Specialist to join our team in Toronto, Ontario on a contract basis. In this role, you will play a key part in managing business-to-business collections, ensuring timely payments, and maintaining strong client relationships. This position offers an exciting opportunity to contribute to a dynamic team within the media industry.<br><br>Responsibilities:<br>• Oversee and manage business-to-business collections processes to recover outstanding payments efficiently.<br>• Collaborate with clients to address payment discrepancies and resolve issues professionally.<br>• Maintain accurate records of collection activities using accounting software systems.<br>• Communicate effectively with internal teams to ensure alignment on collection priorities.<br>• Provide support in handling a backlog of collections while adhering to company policies.<br>• Utilize tools such as Great Plains and Xero to track payment statuses and update financial records.<br>• Monitor accounts for overdue payments and take proactive measures to minimize delinquencies.<br>• Analyze trends in payment delays and recommend strategies to improve collection outcomes.<br>• Prepare detailed reports on collection activities for management review.<br>• Deliver excellent customer service to clients while safeguarding company interests.
<p><strong>Executive Assistant to CEO (Hybrid – Toronto, ON)</strong></p><p>A leading not-for-profit regulatory organization is seeking an <strong>Executive Assistant to the Chief Executive Officer (CEO)</strong> for a <strong>full-time, permanent</strong> position starting immediately.</p><p>This role offers an exciting opportunity to provide high-level executive and administrative support in a <strong>dynamic, professional, and mission-driven environment</strong> that values trust, transparency, and collaboration.</p><p><br></p><p><strong>About the Organization</strong></p><p>The organization regulates and supports a large professional community across Ontario, ensuring public confidence and trust in a key service sector. With a team of over 170 employees, it offers a <strong>collegial, hybrid work environment</strong> that emphasizes integrity, respect, and accountability.</p><p>Employees enjoy an inclusive culture that celebrates <strong>diversity, equity, and belonging</strong>, with meaningful opportunities for professional growth and engagement.</p><p><br></p><p><strong>The Role</strong></p><p>The <strong>Executive Assistant to the CEO</strong> will provide senior-level administrative support and act as a critical liaison between the CEO, Board of Directors, internal leadership, and external stakeholders.</p><p>The ideal candidate is a <strong>seasoned, highly organized professional</strong> with exceptional communication skills, strong business judgment, and the ability to manage confidential information with discretion. This role requires a proactive approach, strong attention to detail, and the ability to thrive in a fast-paced and sometimes ambiguous environment.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Serve as the primary point of contact between the CEO and internal/external stakeholders.</li><li>Manage calendars, coordinate meetings, and arrange travel and accommodations.</li><li>Prepare and format communications including memos, emails, reports, and presentations.</li><li>Support Board and Committee operations including <strong>minute-taking, meeting preparation, and follow-up</strong>.</li><li>Manage information flow, ensuring accuracy and confidentiality at all times.</li><li>Maintain organized filing and document management systems.</li><li>Anticipate needs and proactively support the CEO in achieving strategic and operational priorities.</li></ul>
<p>Robert Half is seeking for a Fleet & Procurement Analyst for a Mississauga client. The focus of this role will be on all aspects of fleet operations. The role centers on vendor management, fleet utilization analysis, daily operations, and supporting procurement activities. This is a 12-month contract with a hybrid working arrangement with 3-4 days onsite.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Manage daily operations of our company fleet, including vendor coordination and issue resolution.</li><li>Analyze fleet usage/costs; prepare regular reports, recommendations, and ensure accuracy in SAP.</li><li>Work closely with sales reps to address fleet inquiries and maintain driver satisfaction.</li><li>Track fleet inventory, maintain documentation, and support compliance efforts.</li><li>Assist with procurement activities, including supporting RFPs, contracts, and supplier onboarding.</li><li>Help implement and maintain key platforms (Coupa, Concur) for procurement.</li><li>Support transition to sustainable fleet solutions.</li><li>Collaborate with finance and business ops for strategy, budgeting, and cost optimization.</li></ul>
<p>We are looking for a proactive and detail-oriented Financial Controller to join our clients leadership team, working directly with the Chief Financial Officer (CFO). This pivotal role will be responsible for overseeing daily financial operations, ensuring timely and accurate financial reporting, and driving cash flow planning, forecasting, and strong internal controls. You will also play an integral role in mentoring both the Finance team and senior management, contributing to our company’s financial stability and long-term growth.</p><p>Key Responsibilities</p><ul><li>Lead cash flow planning, reporting, and forecasting activities to maintain the organization’s financial health.</li><li>Manage banking operations, including the review and approval of financial payments, transfers, and transactions.</li><li>Oversee the month-end close process, ensuring accuracy and timeliness in financial record-keeping.</li><li>Supervise Accounts Receivable, Accounts Payable, and Financial Accounting teams to drive operational efficiency and performance.</li><li>Provide daily coaching, guidance, and performance management to enhance the effectiveness of the Finance team across all business entities.</li><li>Prepare monthly, quarterly, and annual financial statements in accordance with GAAP and maintain robust internal controls aligned with auditing standards.</li><li>Monitor, assess, and optimize financial systems to support current operations and future business growth.</li><li>Collaborate with senior management to deliver actionable financial insights and support various departmental objectives.</li><li>Manage budgeting, financial planning, and analysis processes, providing recommendations for strategic growth and business improvement.</li><li>Lead year-end financial reviews with external auditors, analyze findings, and implement process enhancements as necessary.</li><li>Develop and enforce effective internal controls and corporate policies to protect organizational assets.</li><li>Ensure ongoing compliance with all statutory and legal financial regulations.</li></ul><p><br></p>
<p><strong>Role Overview:</strong> The Compliance Analyst works closely with the Chief Compliance Officer to implement compliance programs, ensuring adherence to regulations, policies, and relevant legislation. This individual performs hands-on reviews and supports both internal and external compliance processes for a dynamic organization in the Canadian Portfolio Manager sector.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Review incoming client documentation for regulatory compliance.</li><li>Conduct compliance reviews of marketing material and online content.</li><li>Maintain evidence for compliance calendar obligations and manage operational policies/procedures.</li><li>Track and store compliance-related employee documents, including personal trading and acknowledgements.</li><li>Monitor monthly Anti-Money Laundering (AML) and Anti-Terrorism client reviews.</li><li>Work with IT on annual cybersecurity assessments and assist in creating training materials.</li><li>Oversee fund accounting/trust accounting for pooled funds.</li><li>Support response to regulatory reviews (OSC, FINTRAC) and external audits.</li><li>Manage third-party due diligence requests and assist across other compliance functions as needed.</li></ul>
<p><strong>Job Title:</strong> Hands-On Interim Accounting Manager</p><p><strong>Location:</strong> Scarborough, ON (5 days onsite for first month, hybrid potential after month one)</p><p><strong>Contract Length:</strong> 3 months, with potential for extension</p><p><br></p><p><strong>Position Overview</strong></p><p>Our client, is seeking a hands-on, results-driven Interim Accounting Manager for an immediate onsite contract assignment. This opportunity is ideal for a self-motivated finance professional who excels at troubleshooting, performing detailed reconciliations, and quickly resolving complex accounting issues. Previous exposure in healthcare, Government, or public sector environments is strongly preferred</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Partner with the Director of Finance to oversee all aspects of financial management.</li><li>Lead catch-up and full clean-up of account reconciliations, focusing on aged receivables, accruals, and legacy items.</li><li>Investigate and troubleshoot discrepancies, providing actionable insights and direct recommendations to leadership.</li><li>Execute hands-on tasks across full-cycle accounting, including AR, AP, and Payroll (ADP).</li><li>Act as a “doer”—untangling complex accounts, identifying issues, and implementing process improvements.</li><li>Liaise with internal and external stakeholders, including Ministry of Health representatives, as required.</li><li>Utilize strong Excel skills for reconciliation work; mayor ERP system experience is an asset.</li><li>Support deadline-driven month-end and year-end close processes.</li></ul>
