We are looking for a motivated and results-oriented Customer Service Representative to join our team on a contract basis in Markham, Ontario. In this role, you will be the first point of contact for purchasers and visitors, ensuring a welcoming and detail-focused experience while assisting with inquiries and administrative tasks. This position is an excellent opportunity to contribute to a dynamic environment and support a high-density real estate development project.<br><br>Responsibilities:<br>• Welcome purchasers and visitors with a friendly and detail-oriented demeanor as they enter the Customer Care office.<br>• Maintain accurate visitor logs and ensure adherence to security protocols.<br>• Direct inquiries to the appropriate team members and provide timely assistance.<br>• Coordinate and schedule appointments as needed, ensuring efficient communication.<br>• Perform general administrative tasks to support the department's daily operations.<br>• Respond to tenant and owner inquiries regarding move-ins and related concerns.<br>• Handle inbound and outbound calls, providing accurate information and resolving issues.<br>• Ensure email correspondence is managed promptly and efficiently.<br>• Utilize Microsoft Office tools, including Word and Excel, to manage data and documentation effectively.<br>• Collaborate with the on-site supervisor and team members to address additional duties as required.
<p><strong>Office Assistant (with Growth Opportunity into Customer Service)</strong></p><p>Are you looking to start your career in a supportive and dynamic office environment, with a clear path to growth? We are seeking a detail-oriented and motivated <strong>Office Assistant</strong> to join our team. This role begins with providing clerical and administrative support to ensure smooth day-to-day operations, and will transition into a <strong>Customer Service Representative</strong> role as you gain experience and training.</p><p><strong>What You’ll Do</strong></p><p><strong>As an Office Assistant, you will:</strong></p><ul><li>Provide general clerical support including filing, scanning, and data entry.</li><li>Assist with order processing and documentation.</li><li>Support office staff with administrative tasks and special projects.</li><li>Answer and direct phone calls and emails as needed.</li></ul><p><strong>As you transition into Customer Service, you will:</strong></p><ul><li>Interact directly with customers to process orders, answer inquiries, and resolve concerns.</li><li>Enter orders and issue acknowledgements in a timely manner.</li><li>Provide pricing, delivery, and shipping information.</li><li>Communicate changes and updates to customers.</li><li>Assist with export documentation and international shipping requirements.</li><li>Maintain accurate customer records and open new accounts.</li><li>Collaborate with the Scheduler, Sales Manager, and Supply Chain team to ensure customer satisfaction.</li></ul>
<p>We are looking for a Bilingual Customer Service Associate to join our clients team in Markham, Ontario. This long-term contract position involves working in a hybrid capacity, with the flexibility to attend the office at least twice a week. You will play a key role in supporting clients by providing top-notch customer service and managing inquiries related to lease or financing accounts.</p><p><br></p><p>Responsibilities:</p><p>• Respond to client inquiries via phone, providing accurate information about lease or financing accounts and resolving any account-related issues.</p><p>• Ensure all client personal details and insurance forms are accurately updated and securely maintained.</p><p>• Handle a high volume of inbound and outbound calls efficiently while maintaining professionalism.</p><p>• Collaborate with vendors, clients, and insurance agencies to address and resolve escalated issues.</p><p>• Build strong relationships with customers by going above and beyond to meet their needs.</p><p>• Maintain detailed and organized records of all client interactions in the call centre database.</p><p>• Use predefined communication guidelines to address a variety of customer concerns effectively.</p><p>• Analyze customer needs, clarify issues, and deliver tailored solutions or alternatives.</p><p>• Achieve qualitative and quantitative performance goals as part of a dynamic team.</p>
<p>A leading global supplier of flavours and aroma ingredients is seeking a dynamic and driven <strong>Sales Representative</strong> to support and grow its customer base in Canada. This individual will manage key client relationships, identify new business opportunities, and serve as a trusted advisor across a wide range of fragrance, flavour, and consumer goods companies.</p><p>Ideal candidates will bring a strong understanding of B2B sales within the ingredients space, excellent interpersonal skills, and a passion for delivering high-quality service and solutions.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Manage and grow relationships with an existing portfolio of clients in the Canadian market</li><li>Identify and pursue new business opportunities within the fragrance, flavour, and CPG sectors</li><li>Conduct regular client meetings (virtual and in-person) to understand needs, present solutions, and drive revenue growth</li><li>Provide technical and product support, coordinating closely with sourcing and logistics teams</li><li>Track activity through CRM tools, maintaining accurate records of customer interactions, samples, pricing, and purchase history</li><li>Monitor market trends and competitor activity to identify strategic opportunities</li><li>Prepare sales reports and forecasts; participate in regular sales meetings and product training</li></ul><p> </p>
We are looking for a detail-oriented and organized Front Desk Coordinator to join our team in Toronto, Ontario. In this long-term contract role, you will be the first point of contact for visitors and employees, ensuring a welcoming and efficient front desk experience. The ideal candidate will bring strong administrative and customer service skills, along with relevant experience and a detail-oriented demeanor.<br><br>Responsibilities:<br>• Greet visitors, executives, and employees with a friendly attitude.<br>• Manage the front desk area, ensuring it is tidy, organized, and fully functional.<br>• Handle administrative tasks such as tracking data sets and preparing monthly reports, including creating graphs and PowerPoint presentations.<br>• Answer and direct phone calls, emails, and other inquiries in a timely and courteous manner.<br>• Coordinate access for visitors and ensure security protocols are followed.<br>• Maintain a neat appearance and adhere to the company’s dress code policy.<br>• Ensure punctuality by being seated and ready to perform duties at the start of the shift.<br>• Provide exceptional customer service to internal and external stakeholders.<br>• Assist with additional administrative duties as needed to support the team.
