3 results for Telecommunications Specialist in Vaughan, ON

Compensation & Benefits Specialist

Oakville, ON
onsite
Contract / Temporary
26.00 - 30.00 CAD / Hourly
We are looking for a Bilingual (EN/FR) Compensation & Benefits Specialist to join a national insurance organization in Oakville, Ontario on a Long-term Contract basis. In this role, you will support benefits, retirement, and leave administration for a large employee population while helping ensure accurate records, timely issue resolution, and a strong employee experience. This position is well suited to someone who is organized and confident working with HR systems, vendors, and internal stakeholders in a fast-paced environment. Responsibilities:• Manage day-to-day administration of employee benefits and group retirement programs, including enrolment changes, eligibility updates, and coordination with external providers.• Respond to questions from HR partners and employees regarding benefit and retirement matters, investigating issues thoroughly and providing clear, attentive support.• Review and reconcile data between internal HR platforms and carrier systems to maintain accurate coverage information and employee records.• Assist with annual enrolment activities by preparing employee communications, supporting testing, and contributing French-language materials where required.• Contribute to year-end processes by validating data, supporting taxable benefit reporting, and helping resolve discrepancies.• Maintain benefits and leave procedures by updating documentation and supporting system changes related to plan or coverage adjustments.• Oversee shared benefits inbox activities, ensuring documents are tracked properly and return-to-work information is handled in a timely manner.• Coordinate regular collection of employee premium payments during leave periods and arrange remittances in line with plan rules and provider requirements.• Provide administrative support on more complex leave and disability cases by collecting documentation, coordinating communication, and keeping case files organized.• Monitor adherence to federal and provincial leave requirements across supported regions and escalate sensitive or complex matters when needed.
2026-05-27T13:28:46Z

Member Services Specialist

Toronto, ON
onsite
Contract / Temporary
24.70 - 28.60 CAD / Hourly
Our client is a not‑for‑profit organization operating within the unionized construction sector, responsible for administering pension, health & welfare, and supplementary unemployment benefit (SUB) plans for its members. The organization works closely with employers, union representatives, and third‑party providers to ensure accurate contributions, compliance with collective agreements, and a strong member experience. This role is ideal for a hands‑on benefits detail oriented whose primary focus is benefits administration, processing, and member support.
2026-06-03T20:13:48Z

IT Manager

Toronto, ON
onsite
Permanent
100000.00 - 120000.00 CAD / Yearly
This job posting is for a current vacancy with our client. We are seeking an experienced Service Desk & IT Operations Manager to lead service delivery and IT operations within a fast-paced, professional services environment. A core focus of this role is the implementation, alignment, and continuous improvement of service desk processes in accordance with ITIL/ITSM best practices. The successful candidate will optimize incident, request, and change management workflows, define and monitor ITSM KPIs, and ensure service delivery meets established performance and compliance standards. This is an excellent opportunity for a hands-on leader who thrives in fast-paced, high-performance environments and is passionate about delivering exceptional service. In this role, you will lead a Service Desk team, overseeing daily operations while driving performance, engagement, and service excellence. Strong people management experience is essential, as you will be responsible for coaching, mentoring, performance management, and building a high-performing, client-focused team. In this role, you will: <ul><li>Lead, coach, and develop Service Desk staff, with a strong focus on people management, performance coaching, skill development, and engagement.</li><li>Establish, define, and evolve baseline service metrics and KPIs to measure performance across incident, request, and change management processes.</li><li>Drive a strong culture of continuous improvement, using data, reporting, and trend analysis to enhance service quality, efficiency, and end-user experience.</li><li>Perform root cause analysis on recurring incidents and service issues, identifying underlying problems and implementing preventative and long-term corrective actions.</li><li>Lead the alignment, implementation, and ongoing optimization of ITSM processes and best practices, ensuring consistent, scalable, and compliant service delivery.</li><li>Monitor service performance through end-user feedback, operational reporting, and KPI analysis to identify improvement opportunities and service gaps.</li><li>Provide hands-on escalation support for complex hardware and software issues, including troubleshooting, research, and resolution.</li></ul>
2026-05-22T18:04:09Z