2 results for Telecommunications Specialist in Vaughan, ON
Technical Support Specialist
- Burlington, ON
- onsite
- Permanent
-
50000 - 65000 CAD / Yearly
- <p><strong>This job posting is for a current vacancy with our client. </strong></p><p><strong> </strong></p><p>Are you someone who enjoys troubleshooting, helping users, and working hands-on with technology that keeps retail businesses running? This could be a great next step for you.</p><p><br></p><p>We’re working with a growing organization that supports a custom Point-of-Sale (POS) platform used across multiple retail locations. </p><p><br></p><p><strong>Key Responsibilities</strong></p><p><br></p><p>· Manage and prioritize incoming support tickets using a ticketing platform (Freshdesk experience is an asset).</p><p>· Troubleshoot and resolve POS software and hardware issues in a timely manner.</p><p>· Maintain clear, accurate documentation of issues, resolutions, and user interactions.</p><p>· Create and maintain user training materials, including documentation and short instructional videos.</p><p>· Train end users on POS functionality, workflows, and best practices.</p><p>· Participate in onsite POS implementations and system rollouts when required.</p><p>· Provide hands-on support during installations and go-live periods.</p>
- 2026-05-12T00:00:00Z
Technical Support Analyst
- Toronto, ON
- onsite
- Permanent
-
68000 - 75000 CAD / Yearly
- <p><strong>This job posting is for a current vacancy with our client.</strong></p><p><br></p><p>In this role, you will be joining a well-established professional services firm. You will be a part of a large IT team, and help manage the IT infrastructure in their Toronto office.</p><p><br></p><p>What you will do and how you will make an impact …</p><p><br></p><ul><li>Provide user support for Office 365 and Windows products.</li></ul><p><br></p><ul><li>Provide support for Tier 1 - Tier 2 issues. You will diagnose and resolve hardware/software issues for desktops, laptops, printers, and peripherals.</li></ul><p><br></p><ul><li>Troubleshoot and document issues related to Windows, Office 365, company-specific applications, and network connectivity.</li></ul><p><br></p><ul><li>Track equipment assignments and maintain accurate records in inventory systems.</li></ul><p><br></p><ul><li>Set up and support PCs, monitors, printers, VOIP phones, and other shared equipment.</li></ul><p><br></p><ul><li>Document processes and issues and manage their inventory.</li></ul><p><br></p><ul><li>Onboard and offboard users and manage user accounts and access.</li></ul><p><br></p><p><br></p><p>Why we are excited about you …</p><p><br></p><ul><li>You are an excellent communicator and have experience working with non-technical users.</li></ul><p><br></p><ul><li>You are proactive and curious, and are eager to learn.</li></ul><p><br></p><ul><li>You are an IT generalist and enjoy having a variety of work and responsibilities.</li></ul><p><br></p>
- 2026-04-20T00:00:00Z
