<p>We are looking for a Collections Specialist to join our clients logistics organization in Burnaby, British Columbia on a Contract basis. This position focuses on business-to-business collections, helping maintain healthy accounts receivable by following up on outstanding invoices and keeping internal teams informed of account activity. The successful candidate will bring strong judgement, professionalism, and a proactive approach to managing customer payment conversations in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Manage collections activities for a portfolio of freight forwarding accounts, with a focus on recovering outstanding balances within agreed payment terms.</p><p>• Review accounts receivable ageing reports to identify overdue items, prioritize follow-up efforts, and support timely cash collection.</p><p>• Contact customers by phone and email to secure payment commitments, clarify outstanding balances, and document collection progress.</p><p>• Work closely with commercial sales and operations teams to gather account updates and align on customer status and next steps.</p><p>• Investigate and help resolve billing-related concerns that may delay payment, coordinating with the appropriate internal stakeholders as needed.</p><p>• Provide regular status updates on delinquent accounts, payment trends, and collection activity to supervisors and cross-functional teams.</p><p>• Use Oracle and Excel tools, including lookup functions and pivot tables, to track account performance and maintain accurate reporting.</p><p>• Monitor customer behaviour and payment patterns to support effective collection strategies and escalation decisions.</p>
<p>Our client, A leading provider of enterprise software solutions for the construction industry is seeking an <strong>Implementation/Onboarding Specialist</strong> to help customers successfully implement, learn, and optimize their use of ERP system. This role serves as a trusted partner throughout the full customer journey, including implementation, configuration, training, data conversion, testing, go-live, and post-implementation support. The specialist will develop deep product expertise, provide best-practice guidance, troubleshoot issues, assess customer readiness, and deliver training to a variety of stakeholders including accounting, payroll, operations, and leadership teams. This is a remote role with travel throughout the United States and Canada, including customer site visits, internal meetings, and the annual user conference.</p><p><br></p><p><br></p><p><br></p>