1 result for Contracts Specialist in Vancouver, BC

Collections Specialist

North Vancouver, BC
onsite
Temporary
25.65 - 29.7 CAD / Hourly
We are looking for a Collections Specialist to support a growing team in British Columbia. This Long-term Contract opportunity is well suited to someone who can combine strong customer service with confident collections practices while working closely with internal teams to resolve billing concerns. The role focuses on following up with residential customers, addressing outstanding balances early, and helping improve cash flow through timely, thorough communication. Responsibilities: • Contact customers regarding overdue accounts, confirm invoice receipt, and encourage prompt payment through clear and thorough outreach. • Review account details to identify payment issues, investigate discrepancies, and coordinate with project or service teams to resolve billing concerns. • Track disputed charges, document follow-up activity, and ensure outstanding items are routed appropriately for resolution. • Use NetSuite and related systems to monitor receivables, update account records, and maintain accurate collection notes. • Follow up on delinquent balances across various aging categories and take proactive steps to reduce overdue accounts. • Communicate firmly and respectfully with customers to support positive payment outcomes while maintaining service standards. • Collaborate with internal stakeholders to clarify completed work, confirm invoice accuracy, and help rectify account issues when needed. • Support overall accounts receivable priorities by helping the team catch up on collection activity and maintain organized workflows.
2026-09-15T00:00:00Z