<p>We are looking for a Bilingual Customer Service Associate to join our clients team in Markham, Ontario. This long-term contract position involves working in a hybrid capacity, with the flexibility to attend the office at least twice a week. You will play a key role in supporting clients by providing top-notch customer service and managing inquiries related to lease or financing accounts.</p><p><br></p><p>Responsibilities:</p><p>• Respond to client inquiries via phone, providing accurate information about lease or financing accounts and resolving any account-related issues.</p><p>• Ensure all client personal details and insurance forms are accurately updated and securely maintained.</p><p>• Handle a high volume of inbound and outbound calls efficiently while maintaining professionalism.</p><p>• Collaborate with vendors, clients, and insurance agencies to address and resolve escalated issues.</p><p>• Build strong relationships with customers by going above and beyond to meet their needs.</p><p>• Maintain detailed and organized records of all client interactions in the call centre database.</p><p>• Use predefined communication guidelines to address a variety of customer concerns effectively.</p><p>• Analyze customer needs, clarify issues, and deliver tailored solutions or alternatives.</p><p>• Achieve qualitative and quantitative performance goals as part of a dynamic team.</p>
<p>We are looking for an experienced IT Director to oversee and guide the strategic development of our organization's core technology infrastructure. This role requires a visionary leader capable of ensuring the reliability, scalability, and security of systems spanning data centres, cloud platforms, networks, and enterprise applications. The successful candidate will play a vital role in aligning technological strategies with organizational goals while fostering collaboration across teams and maintaining vendor relationships.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Strategic Leadership:</strong> Provide direction for the IT Infrastructure and ISO teams, collaborating with senior leadership to design and implement infrastructure strategies that drive business growth, operational excellence, and digital transformation.</li><li><strong>Team Development:</strong> Lead, mentor, and support IT Infrastructure personnel, including network engineers, system administrators, service desk staff, and cybersecurity specialists.</li><li><strong>Systems Management:</strong> Ensure the reliability, availability, and optimal performance of all IT systems, including servers, storage solutions, and cloud environments.</li><li><strong>Project Execution:</strong> Manage infrastructure projects from initiation through completion, overseeing budgets, timelines, and resource allocation.</li><li><strong>Vendor Management:</strong> Build and maintain strong relationships with external service providers, technology vendors, and consultants.</li><li><strong>Cybersecurity & Compliance:</strong> Enforce comprehensive security protocols and ensure adherence to relevant industry standards and regulatory requirements.</li><li><strong>Business Continuity:</strong> Develop and maintain disaster recovery and business continuity plans to safeguard operations against system outages or cyber threats.</li><li><strong>Technical Expertise:</strong> Demonstrate a deep understanding of information systems, network and system architectures, ERP platforms, and system integrations (including APIs).</li><li><strong>Needs Analysis & Procurement:</strong> Evaluate departmental requirements and business documentation to identify technology needs and procure cost-effective hardware and software solutions.</li><li><strong>Financial Oversight:</strong> Manage operating and capital expenditures related to infrastructure planning, design, and execution—including staffing, technologies, and partnerships.</li><li><strong>Site Support:</strong> Travel to Bill Gosling Outsourcing locations to support infrastructure build-outs and assist with client or vendor audits.</li><li><strong>Process Improvement:</strong> Develop and implement strategies to enhance productivity and streamline processes to meet or exceed company performance targets.</li><li><strong>Performance Management:</strong> Guide and evaluate team members to foster growth and talent development.</li><li><strong>Culture & Engagement:</strong> Promote company core values and initiatives to inspire and engage employees.</li><li><strong>Additional Duties:</strong> Perform other responsibilities as assigned.</li></ul><p><br></p>
We are looking for an experienced Customer Service Representative to join our team in Brampton, Ontario. This is a Contract to permanent position, offering an exciting opportunity to work with a leading label manufacturer in the beauty and healthcare industry. In this role, you will play a key part in supporting the sales team, assisting with order management, and ensuring excellent customer service.<br><br>Responsibilities:<br>• Process and manage customer orders efficiently and accurately.<br>• Collaborate closely with the purchasing department to ensure timely fulfillment of orders.<br>• Provide support to the sales team by handling administrative tasks and client inquiries.<br>• Assist the Customer Service Director and sales team in their absence to ensure smooth operations.<br>• Utilize Microsoft Excel to create and manage spreadsheets for data tracking and reporting.<br>• Respond to customer inquiries through email and phone, ensuring timely and detail-oriented communication.<br>• Schedule appointments and maintain organized records of interactions.<br>• Handle inbound and outbound calls to address customer needs and provide solutions.<br>• Perform data entry tasks with precision to maintain accurate records of transactions.
We are looking for a dedicated Customer Service Representative to join our team in Thornhill, Ontario. This is a Contract-to-Permanent position where you will play a key role in ensuring smooth claims processing and excellent customer interactions. If you thrive in a fast-paced environment and excel at multitasking, this opportunity is ideal for you.<br><br>Responsibilities:<br>• Prepare and draft correspondence related to claims, including letters to members and third parties, as well as consent forms for police report requests.<br>• Process payments for claims-related expenses, such as appraisal fees, glass repair invoices, and police report fees.<br>• Assist the Total Loss team by preparing and sending Proof of Loss documents to facilitate claim settlements.<br>• Request and manage official reports, such as police and fire incident reports, to support claims investigations.<br>• Coordinate the dispatch of property damage claim files to legal representatives, as required.<br>• Organize and distribute incoming correspondence to ensure timely processing.<br>• Make outbound calls to members to gather First Notice of Loss information for new claims filed after hours or online.<br>• Respond to inbound calls, routing them efficiently to the appropriate department based on business needs.
<p>We are looking for a Front Desk Coordinator to join our client's team for a long-term contract based in Toronto, Ontario. This role is ideal for someone who thrives in a fast-paced environment, has strong communication skills, and enjoys handling a variety of administrative tasks with high confidentiality. If you are a highly-professional and customer service-oriented individual with prior reception/administrative experience in a professional services environment, we encourage you to apply today.</p><p><br></p><p>Responsibilities:</p><p>• Perform general administrative tasks such as filing, data entry, and document organization.</p><p>• Assist with maintaining office supplies by monitoring inventory and placing orders as needed.</p><p>• Support team members by preparing and distributing correspondence and reports.</p><p>• Ensure the office environment is well-organized and presentable.</p><p>• Respond to inquiries and direct them to the appropriate person or department.</p><p>• Operate standard office equipment, including photocopiers, scanners, and fax machines.</p><p>• Collaborate with other departments to ensure smooth day-to-day operations.</p><p>• Follow company policies and procedures to maintain confidentiality and security of information.</p><p>• Sort, distribute, and manage incoming and outgoing mail in an efficient and timely manner.</p>
We are looking for a detail-oriented and friendly Receptionist to join our team in Toronto, Ontario. As the first point of contact for visitors and clients, you will play a vital role in creating a welcoming and organized environment. This position is ideal for someone with strong customer service skills and a passion for maintaining efficient office operations in a fast-paced setting.<br><br>Responsibilities:<br>• Greet and assist visitors, clients, and employees with courtesy and efficiency.<br>• Maintain accurate visitor records, ensuring all guests sign in upon arrival.<br>• Perform general administrative tasks, including data entry, filing, and managing office supplies.<br>• Address client and visitor inquiries, providing exceptional customer service at all times.<br>• Handle incoming and outgoing mail, including sorting, distributing, and preparing shipments.<br>• Support the marketing team with seasonal mail-outs and other assigned tasks.<br>• Keep the reception area and lobby clean, organized, and welcoming.<br>• Monitor and restock office amenities such as coffee machines and snack bars, placing replenishment orders as needed.<br>• Manage multi-line phone systems, directing calls and taking messages efficiently.<br>• Complete additional responsibilities as assigned by management.
