5 results for Help Desk Analyst in Toronto, ON

Help Desk/Desktop Support Analyst

York, ON
onsite
Temporary
30 - 40 CAD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide responsive technical support for end users in Toronto, Ontario. This Long-term Contract opportunity is suited to someone who enjoys resolving hardware, software, and access issues while delivering a high standard of customer service across desk-side and service desk environments. The successful candidate will support a range of technologies, contribute to reliable day-to-day operations, and help maintain a stable and efficient user computing experience. Responsibilities: • Deliver front-line technical assistance for desktop, laptop, mobile, and peripheral issues received through service desk channels and in-person support requests. • Diagnose and resolve problems involving Microsoft environments, Mac computers, Android devices, and common business applications to minimize user downtime. • Configure, deploy, and maintain end-user hardware, including workstations, monitors, printers, and related accessories across the organization. • Administer user accounts, permissions, and access requests within Active Directory while following established security and support procedures. • Support connectivity and infrastructure-related incidents involving Cisco and Citrix technologies, escalating complex issues when required. • Perform desk-side troubleshooting for operating system, software, and device-related concerns, ensuring timely and thorough resolution. • Record incidents, service requests, resolutions, and follow-up actions accurately within the ticketing system to maintain clear support documentation. • Assist with technology rollouts, workstation refreshes, and other operational IT initiatives that improve the end-user support environment.
2026-05-04T00:00:00Z

Technical Support Analyst

Toronto, ON
onsite
Permanent
68000 - 75000 CAD / Yearly
This job posting is for a current vacancy with our client. In this role, you will be joining a well-established professional services firm. You will be a part of a large IT team, and help manage the IT infrastructure in their Toronto office. What you will do and how you will make an impact … <ul><li>Provide user support for Office 365 and Windows products.</li></ul> <ul><li>Provide support for Tier 1 - Tier 2 issues. You will diagnose and resolve hardware/software issues for desktops, laptops, printers, and peripherals.</li></ul> <ul><li>Troubleshoot and document issues related to Windows, Office 365, company-specific applications, and network connectivity.</li></ul> <ul><li>Track equipment assignments and maintain accurate records in inventory systems.</li></ul> <ul><li>Set up and support PCs, monitors, printers, VOIP phones, and other shared equipment.</li></ul> <ul><li>Document processes and issues and manage their inventory.</li></ul> <ul><li>Onboard and offboard users and manage user accounts and access.</li></ul> Why we are excited about you … <ul><li>You are an excellent communicator and have experience working with non-technical users.</li></ul> <ul><li>You are proactive and curious, and are eager to learn.</li></ul> <ul><li>You are an IT generalist and enjoy having a variety of work and responsibilities.</li></ul>
2026-04-20T00:00:00Z

Digital Analyst

Toronto, ON
onsite
Permanent
80000 - 100000 CAD / Yearly
We are looking for a skilled Digital Analyst to join our team in Toronto, Ontario. This position offers an exciting opportunity to leverage your expertise in data analysis and digital strategy to drive impactful business decisions. You will collaborate with stakeholders and cross-functional teams to optimize digital solutions and deliver meaningful insights. Responsibilities:• Collaborate with internal teams and external vendors to integrate systems and ensure seamless data management.• Analyze and interpret complex datasets to identify trends and provide actionable insights.• Develop and maintain data governance frameworks, including the creation of data catalogs.• Utilize coding skills in Python and other languages to cleanse and prepare data for analysis.• Create dynamic data visualizations using tools such as Power BI, Tableau, and other reporting platforms.• Implement business intelligence strategies tailored to member data, associations, or education sectors.• Drive initiatives to enhance data integrations across cloud-based platforms.• Work closely with stakeholders to understand business needs and align digital strategies accordingly.• Plan and execute digital campaigns, ensuring alignment with organizational goals.• Optimize SEO strategies and manage content across websites and digital platforms.
2026-04-21T00:00:00Z

BI & Data Analyst

Concord, ON
onsite
Permanent
80000 - 120000 CAD / Yearly
We are looking for a BI & Data Analyst to join a growing engineering organization in Vaughan, Ontario. In this permanent role, you will turn complex operational and financial data into meaningful insights that support business decisions across the company. The position is ideal for someone who combines strong technical expertise in modern data platforms with the ability to partner closely with stakeholders and improve reporting quality at scale. Responsibilities:• Design and maintain business intelligence solutions that deliver accurate reporting, interactive dashboards, and actionable analysis for finance and operations teams.• Build and optimize data models using dimensional design principles to bring together information from Dynamics 365 and other business systems.• Develop advanced Power BI reporting assets, including high-performing measures and visualizations that support executive and departmental decision-making.• Manage data architecture within Microsoft Fabric and Azure Data Lake to support scalable storage, transformation, and analytics workflows.• Establish and uphold data governance practices by improving data quality, defining standards, and addressing legacy data issues across key datasets.• Translate business needs into technical specifications by working with stakeholders to understand reporting objectives, process requirements, and analytical priorities.• Lead data conversion and integration activities required to support major system implementation and go-live milestones.• Explore and apply AI-enabled capabilities within the reporting environment to enhance insight generation and user experience.
2026-04-27T00:00:00Z

Analyst - Business Process

Toronto, ON
onsite
Temporary
26.125 - 30.25 CAD / Hourly
We are looking for a Senior Analyst in Pricing Analytics to join our team on a long-term contract basis in Toronto, Ontario. In this role, you will leverage your analytical skills to design, implement, and evaluate pricing strategies that align with organizational goals. You will play a pivotal role in optimizing sales and margin rates while collaborating with internal departments and regional teams to drive pricing initiatives forward. Responsibilities: • Evaluate and recommend pricing adjustments to ensure products and store zones align with the organization's pricing strategy. • Monitor sales performance and margin metrics to identify opportunities for improvement and maximize profitability. • Analyze competitive pricing indices to confirm alignment with strategic goals and recommend retail price changes as needed. • Coordinate pricing zone assignments for new stores and collaborate with relevant teams to ensure smooth implementation. • Develop weekly flyer pricing strategies and corporate brand shielding initiatives to boost sales and enhance margin performance. • Investigate store and customer pricing inquiries, providing timely resolutions and adjustments where necessary. • Create comprehensive category retail reviews, analyzing product relationships and market trends to support strategic pricing decisions. • Collaborate with stakeholders such as category managers, regional directors, and district managers to address pricing issues and drive initiatives. • Prepare and deliver store-level communication materials to guide pricing practices and address operational needs. • Conduct periodic store audits, recommending and executing price changes based on competitive retail observations.
2026-04-28T00:00:00Z