We are looking for a meticulous Accounts Receivable Clerk to join our team in Markham, Ontario. In this role, you will focus on managing customer deductions, resolving payment discrepancies, and ensuring accurate financial records. This position demands strong analytical skills, effective communication, and a proactive approach to identifying and addressing issues.<br><br>Responsibilities:<br>• Process customer deductions, including audits and adjustments, to maintain accurate account records.<br>• Make collection calls to resolve outstanding balances and address payment inconsistencies.<br>• Investigate and resolve short payment deductions, such as issues with shortages, damages, or pricing discrepancies.<br>• Research and manage deductions related to customer fines, collaborating with internal teams to find solutions.<br>• Communicate with customers and brokers to resolve complex deduction matters with efficiency and professionalism.<br>• Identify and address unauthorized deductions, including initiating repayment requests and analyzing trends to prevent recurrence.<br>• Implement process improvements to optimize workflows and minimize deduction volumes.<br>• Use sales data and promotional reports to validate and apply deductions accurately in relevant systems.
We are looking for a detail-oriented Accounts Payable Clerk to join our team in Guelph, Ontario. In this role, you will be responsible for handling invoice processing, payment distribution, and maintaining accurate financial records. The ideal candidate will possess strong organizational skills, a keen eye for accuracy, and the ability to thrive in a fast-paced environment.<br><br>Responsibilities:<br>• Review and verify invoices and cheque requests to ensure accuracy in a high-volume setting.<br>• Process payments through cheque runs, wire transfers, and electronic transactions.<br>• Perform three-way matches for invoices to secure appropriate approvals.<br>• Investigate and resolve discrepancies related to invoices and purchase orders.<br>• Maintain, file, and distribute accounting documents and reports as required.<br>• Assist with month-end and year-end financial processing tasks.<br>• Prepare journal entries and reconcile accounts during month-end closing.<br>• Support the Accounting Department with various administrative and operational duties.
<p>We are seeking an experienced <strong>Payroll Manager</strong> with strong Workday payroll expertise to support end-to-end payroll operations for approximately 3000+ employees in Canada (multi-province). This is a hands-on contract role focused on accuracy, compliance, and process optimization in a fast-paced environment.</p><p><br></p><p><strong>Location:</strong> Toronto (Downtown) – Hybrid (3 days in office)</p><p><strong>Duration:</strong> 6-month contract</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Manage and process full-cycle multi-province payroll for 3000+ employees</li><li>Act as the Workday Payroll SME, supporting payroll processing, troubleshooting, and system enhancements</li><li>Ensure compliance with federal and provincial payroll legislation, including tax, CPP, EI, and year-end requirements</li><li>Review and reconcile payroll results, remittances, and GL entries</li><li>Partner with HR, Finance, and external vendors to resolve payroll issues and improve processes</li><li>Support payroll audits, reporting, and ad hoc analysis as required</li><li>Provide guidance and oversight to payroll team members as needed</li><li>Assist with payroll-related projects, system updates, or process improvements during the contract period</li></ul>
<p>We are looking for a skilled and detail-oriented Senior Payroll Manager to join our client's team in Mississauga, Ontario. In this long-term contract role, you will oversee complex payroll operations while ensuring compliance with legislation and collective agreements. <strong>This position requires expertise in SAP R/3 and a strong ability to provide technical guidance and build collaborative relationships across the organization.</strong></p><p><br></p><p>This is a 12-mon contract opportunity with annual salary, vacation and health & dental benefits. </p><p>Location: Mississauga, 3 days onsite. </p><p><br></p><p>Responsibilities:</p><p>• Manage end-to-end payroll operations for a large organization, ensuring accuracy and compliance with applicable laws and regulations.</p><p>• Provide expert advice and support on payroll matters, acting as a subject matter expert for internal stakeholders.</p><p>• Build and maintain strong relationships across all levels of the organization, fostering trust and collaboration.</p><p>• Interpret and apply employment legislation and collective agreements in payroll processes and decision-making.</p><p>• Oversee the implementation and testing of payroll-related software upgrades, ensuring business continuity and operational needs are met.</p><p>• Collaborate with IT and vendors to align system enhancements with payroll requirements.</p><p>• Lead and motivate team members, promoting a positive and efficient work environment.</p><p>• Ensure accurate processing of time and attendance systems and payroll data.</p><p>• Analyze payroll processes to identify opportunities for improvement and implement effective solutions.</p><p>• Support project teams in payroll-related initiatives and provide technical guidance as needed.</p>
We are looking for a success-driven Customer Experience Specialist to join our team in Markham, Ontario. This role requires a dedicated, detail-oriented individual who excels in building positive relationships with clients and ensuring smooth order and data management processes. You will play a key part in supporting our wholesale distribution operations by delivering exceptional service and maintaining operational efficiency.<br><br>Responsibilities:<br>• Accurately process customer orders and manage data entry tasks to ensure seamless operations.<br>• Address client inquiries and resolve any issues with attention to detail and efficiency.<br>• Utilize Matrix software and other tools to track and manage order fulfillment processes.<br>• Collaborate with team members to maintain a positive and productive office environment.<br>• Monitor and ensure the accuracy of customer records and documentation.<br>• Support the finance team by adhering to company policies for vacation and sick day tracking.<br>• Coordinate with clients and internal departments to ensure timely delivery of products.<br>• Demonstrate flexibility and adaptability, including occasional coverage for appointments during work hours.<br>• Promote a detail-oriented and friendly approach to customer interactions and team collaboration.<br>• Identify opportunities for internal growth and contribute to the overall success of the company.
<p>Robert Half is partnering with a client in North York, Ontario, to identify a dedicated Compliance Officer who will play an integral role in supporting the organization’s risk and compliance practices. This position involves close collaboration with the Chief Compliance Officer to ensure the company consistently meets all regulatory requirements and upholds high internal standards. The successful professional will have the opportunity to contribute to a dynamic, growth-focused environment that values innovation, best practices, and ongoing process improvement.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Review and assess new client documentation to verify compliance with applicable regulations and internal standards.</li><li>Work closely with the marketing team to evaluate and approve marketing materials and online content for regulatory adherence.</li><li>Maintain comprehensive records of compliance-related policies, procedures, and responsibilities as detailed within the organizational compliance calendar.</li><li>Track and document employee compliance activities, including personal trading monitoring and acknowledgment forms.</li><li>Conduct monthly reviews focused on Anti-Money Laundering (AML) and Anti-Terrorism financing compliance.</li><li>Coordinate with IT to oversee and document the annual cybersecurity assessment process.</li><li>Develop, update, and deliver training materials that promote compliance awareness throughout the organization.</li><li>Assist with oversight of business operations, including fund accounting and trust accounting for pooled investment funds.</li><li>Support the preparation and completion of third-party due diligence, regulatory surveys, and external audit requests.</li><li>Liaise with regulatory bodies, addressing inquiries and supplying required documentation as needed.</li></ul><p><br></p>
We are looking for a dedicated and detail-oriented Bilingual Collections Specialist to join our team on a 12-month contract. Based in Markham, Ontario, this role is ideal for professionals with strong organizational skills and a passion for providing exceptional customer service. If you have experience in collections and are fluent in French, we encourage you to apply for this exciting opportunity in the automotive industry.<br><br>Responsibilities:<br>• Handle both inbound and outbound communications with customers to address inquiries and concerns effectively.<br>• Identify and assess potential financial losses, implementing strategies to mitigate risks.<br>• Oversee repossession processes, escalating cases as necessary when alternative methods have been exhausted.<br>• Prepare and dispatch necessary documentation to customers in a timely manner.<br>• Maintain accurate and up-to-date records of customer interactions and actions taken in the system.<br>• Collaborate with internal teams to ensure seamless management of customer accounts.<br>• Monitor payment processing and follow up on delinquent accounts to ensure compliance with company policies.<br>• Recommend actionable solutions to improve collection processes and achieve financial targets.<br>• Support the implementation of best practices for credit management and collections.<br>• Provide exceptional service while maintaining professionalism in challenging situations.
<p>You could grow your career with a thriving company, in this Accountant position available through Robert Half. If handling matching invoices to purchase orders and/or vouchers,, and assisting in the process of tax returns, and audit review sounds like your cup of tea, this reputable business might have an Accountant position for you. The Accountant position is a permanent opportunity and is situated in the Markdale, Ontario, area. Working for this company will give you access to terrific benefits, a wonderful work space/office, and a dynamic team culture.</p><p><br></p><p>How you will make an impact</p><p><br></p><p>- Code documents that require knowledge in determining proper classification of expenditure codes and accounting codes</p><p><br></p><p>- Handle accounts payable tasks: vendor invoices and disbursement filing, A/P invoice matching & filing</p><p><br></p><p>- Reconcile discrepancies by checking all possible sources of disagreement, reconstructing probable actions, and recognizing the effect on other accounts; prepare correction documents as required</p><p><br></p><p>- Carry out additional related duties and help with special projects on an as-needed basis</p><p><br></p><p>- Post financial information to journals and ledgers</p><p><br></p><p>- Create statements and reports that require the use of a number of sources</p><p><br></p><p>- Handle general accounting tasks: help with G/L account reconciliation and month-end closing, other ad hoc projects</p><p><br></p><p>- Support Accounts Receivable: process daily invoices/credit, apply cash receipt, and help with collection of past due balance</p>
<p><strong>Job Title:</strong> Interim Controller (Contract)</p><p><strong>Location:</strong> GTA – West, ON (Fully onsite, travel required between locations)</p><p><strong>Duration:</strong> 3 months, Full-Time (with potential for extension)</p><p><strong>Start:</strong> ASAP</p><p><strong>Overview:</strong></p><p>A Canadian division of an international company is seeking an Interim Controller to provide hands-on leadership and support during a period of transition. The position will require regular onsite presence at two regional locations, with coordination between offices.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Oversee month-end close, year-end processes, and corporate reporting requirements</li><li>Supervise day-to-day accounting operations, including AP, AR, payroll, and collections</li><li>Lead and support the implementation of a new ERP system.</li><li>Ensure all financial data and processes are accurate and audit-ready for a US-based corporate head office</li><li>Partner with the CFO, VP of Operations, and other key stakeholders across locations</li><li>Adapt quickly to shifting priorities and take ownership of projects with minimal oversight</li></ul>
<p>We are looking for an experienced Collections Supervisor to join our team in Markham, Ontario. In this role, you will oversee credit and collections operations, ensuring efficient processes and maintaining strong customer relationships. Your expertise will drive the success of our financial services and B2B collections activities.</p><p><br></p><p>Responsibilities:</p><p>• Supervise and guide the credit and collections team to achieve performance targets.</p><p>• Oversee B2C collections processes, ensuring timely and accurate payments.</p><p>• Maintain and update customer accounts using CRM systems to track collections effectively.</p><p>• Develop and implement strategies to improve collection rates and reduce outstanding balances.</p><p>• Handle escalated customer accounts, resolving disputes and maintaining positive relationships.</p><p>• Monitor and analyze accounts receivable metrics to identify trends and areas for improvement.</p><p>• Collaborate with other departments to ensure seamless payment processing and customer satisfaction.</p><p>• Ensure compliance with company policies and industry regulations in all credit and collections activities.</p><p>• Provide training and support to team members, fostering a collaborative work environment.</p><p>• Prepare detailed reports on collections performance and present findings to management.</p>
<p>Are you highly organized, detail-oriented, and looking to make an impact at a dynamic freight brokerage? Our company is seeking an experienced Accounts Payable Specialist to manage paper-based and electronic AP processes in a fast-paced environment. You’ll play a key role ensuring prompt, accurate payments and smooth transactional operations.</p><p><br></p><p>Key Responsibilities:</p><p>· Process 40–50 AP invoices per day, including printing, voucher preparation, matching invoices with proof of delivery, and confirming freight rates.</p><p>· Conduct daily vendor communication to resolve discrepancies and verify documentation.</p><p>· Initiate and monitor electronic payments via EFT and credit card.</p><p>· Maintain organized invoice and transaction filing systems.</p><p>· Export AP/AR data from CRM to ERP for seamless reporting and reconciliation.</p><p>· Support accounts receivable functions, including handling cash applications and assisting with bank reconciliations.</p><p>· Manage transactions primarily in Canadian dollars (approx. 90% AP payments CAD; remaining USD; no foreign exchange involved).</p><p>· Deliver accurate, timely results under paper-based accounting processes.</p>
<p>Our client a medium sized public accounting firm in North GTA with a specialized Tax Practice is looking for a skilled and detail-oriented Tax Accountant to join their Tax Department. In this role, you will handle a variety of tax-related tasks, including preparing returns, assisting clients, and staying updated on Canadian tax regulations. This opportunity is ideal for individuals who excel in tax accounting and enjoy working collaboratively in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Prepare and review income tax returns for individuals, corporations, and trusts, ensuring accuracy and compliance with regulations.</p><p>• Compile and submit information returns and other required organizational filings.</p><p>• Support the preparation of elections and objections for tax-related matters.</p><p>• Analyze and review notices and statements of account from tax authorities.</p><p>• Communicate effectively with clients to address their tax and financial inquiries.</p><p>• Assist clients with tax planning strategies and advisory services tailored to their needs.</p><p>• Act as a liaison with tax authorities, responding to information requests and resolving concerns on behalf of clients.</p><p>• Stay informed about updates and changes in Canadian tax laws and regulations.</p><p>• Collaborate with team members to ensure timely and accurate submission of tax documents.</p><p>• Utilize tax software systems to streamline processes and enhance efficiency.</p>
<p>We are seeking an experienced and detail-oriented individual to lead and enhance our internal audit operations in Toronto, Ontario. As a Senior Manager in Internal Audit, you will oversee audit processes, ensuring compliance and fostering continuous improvement within the organization. This role requires a strategic thinker with strong analytical skills and expertise in modern audit practices.</p><p><br></p><p>Responsibilities:</p><p>• Develop and implement comprehensive audit programs to evaluate organizational risks and controls.</p><p>• Maintain in-depth audit and business knowledge and act as a SME in promoting ongoing assessment of Bank’ processes with regulatory expectations, and industry best practices and standards. </p><p>• Thorough understanding and experience of first line Audit projects such as deposits and lending activities specifically as it relates to residential and commercial real estate, capital, liquidity.</p><p>• Oversee the execution of audit plans, ensuring alignment with industry standards and regulatory requirements.</p><p>• Collaborate with various departments to assess internal controls and identify areas for improvement.</p><p>• Lead audit teams in conducting thorough evaluations of business systems and processes.</p><p>• Provide strategic recommendations based on audit findings to enhance operational efficiency.</p><p>• Utilize data mining techniques to analyze complex datasets and identify trends.</p><p>• Ensure compliance with frameworks and other relevant standards.</p><p>• Review and refine audit procedures to maintain effectiveness and relevance.</p><p>• Present detailed reports to senior leadership, highlighting key issues and actionable solutions.</p><p>• Stay updated on advancements in auditing practices and accounting software systems.</p>
We are looking for a dedicated Payroll Specialist to join our team in Scarborough, Ontario. This role is essential in ensuring accurate and timely payroll processing while maintaining compliance with all relevant regulations. The ideal candidate will bring expertise in accounting systems and payroll functions and demonstrate a commitment to delivering exceptional service.<br><br>Responsibilities:<br>• Process payroll transactions with precision and ensure all employees are compensated accurately and on time.<br>• Maintain compliance with government regulations and company policies related to payroll and benefits.<br>• Manage benefit functions, including enrolment and updates, to support employee needs.<br>• Utilize accounting software such as QuickBooks Online to track and reconcile payroll data.<br>• Collaborate with HR and accounting teams to address payroll-related inquiries and resolve discrepancies.<br>• Prepare reports and documentation related to payroll and benefits for internal and external stakeholders.<br>• Oversee payment processing, including direct deposits, deductions, and adjustments.<br>• Implement and optimize payroll systems to improve efficiency and accuracy.<br>• Ensure the confidentiality and security of payroll information.<br>• Assist with audits and compliance checks related to payroll functions.
<p><strong>Job Title: IT Consultant – SAP Technology Audit</strong></p><p><strong>Location:</strong> Toronto client – Fully Remote Role</p><p><strong>Contract Type:</strong> [Contract / Full-Time]</p><p><strong>Duration:</strong> 6 months</p><p><strong>Contract Pay Range:</strong> $75-85/hour</p><p><br></p><p><strong>About the Role</strong></p><p>We are seeking an experienced <strong>IT Consultant</strong> for an existing vacant role, to support and conduct a <strong>technology-focused audit of SAP systems</strong>. This role requires a strong understanding of IT infrastructure, system recovery processes, and enterprise technology audits.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Implement and support IT tasks related to a new SAP implementation</li><li>Review and audit SAP technology components, including system configuration, integrations, and compliance with IT standards.</li><li>Identify risks, gaps, and improvement opportunities in SAP and related IT processes.</li><li>Document findings and provide actionable recommendations for system optimization and compliance.</li><li>Collaborate with internal teams and stakeholders to ensure smooth execution of audit and recovery processes.</li></ul><p><strong>Required Skills & Experience</strong></p><ul><li>Strong background in <strong>IT infrastructure and system recovery tools</strong>.</li><li>Hands-on experience with <strong>SAP technology</strong> (Basis, integrations, or technical audits).</li><li>Knowledge of <strong>IT compliance standards</strong> and risk management practices.</li><li>Excellent problem-solving and analytical skills.</li><li>Ability to communicate technical findings in clear, business-friendly language.</li></ul><p><br></p>
We are looking for a skilled Payroll Specialist to join our team on a long-term contract basis in Toronto, Ontario. This role involves managing payroll operations within a large healthcare organization, ensuring accuracy and compliance with unionized policies and procedures. If you have expertise in payroll systems and a strong understanding of healthcare-specific payroll processes, we encourage you to apply.<br><br>Responsibilities:<br>• Process payroll for approximately 3,500 employees, ensuring accuracy and timeliness.<br>• Collaborate with clerks, analysts, and attendance managers to streamline payroll-related activities.<br>• Handle deductions, garnishments, benefit reconciliations, and other payroll adjustments.<br>• Provide accurate payroll data to Workday systems and participate in testing functions.<br>• Support timesheet and attendance management processes to ensure proper documentation.<br>• Assist with unionized payroll requirements, adhering to relevant policies and regulations.<br>• Perform audits and reconciliations to guarantee payroll compliance and resolve discrepancies.<br>• Contribute to system testing and improvement initiatives to enhance payroll functionality.<br>• Take on responsibilities shared with other team members to maintain efficient workflow.<br>• Ensure compliance with tax accounting standards and benefit functions.
We are looking for a detail-oriented Payroll Clerk to join our team on a contract basis. Based in Vaughan, Ontario, this role involves managing union remittances and supporting payroll administration tasks in the construction industry. The ideal candidate will bring expertise in payroll systems and advanced Excel skills to ensure accuracy and compliance in all processes.<br><br>Responsibilities:<br>• Extract union hours and payroll data from ADP Workforce Now and organize it within Excel spreadsheets.<br>• Compile union and local data into pre-designed Excel workbooks using existing formulas and reconciliation tools.<br>• Prepare and submit monthly union remittance packages to Accounts Payable.<br>• Cross-check remittance data with payroll reports to confirm accuracy.<br>• Track union contributions and generate monthly reports to ensure compliance.<br>• Address inquiries and resolve discrepancies with unions regarding remittance details.<br>• Validate payroll data and assist with audits to maintain accuracy.<br>• Support payroll reporting and reconciliation processes to meet organizational deadlines.<br>• Maintain clear and organized documentation for payroll and union remittance activities.<br>• Collaborate with payroll and compliance teams to ensure timely completion of all tasks.
<p><br></p><p>The Payroll Manager is a stand‑alone role responsible for the accurate and timely processing of payroll for under 100 employees, including hourly, salaried, and commission-based staff. This role oversees all aspects of payroll administration, statutory reporting, and year‑end activities, as well as Pension and benefits administration.</p><p>In addition, the Payroll Manager provides hands‑on human resources support across the employee lifecycle, including recruitment support, onboarding and offboarding, employee engagement initiatives, and HR administration. This position plays a key role in ensuring payroll accuracy, legislative compliance, and a positive employee experience.</p><p><br></p><p>Key Responsibilities</p><p>Payroll Management & Compliance</p><ul><li>Manage and process full‑cycle payroll for under 100 employees, including hourly, salaried, and commission payroll</li><li>Ensure payroll is processed accurately and on time in accordance with federal and provincial legislation</li><li>Administer statutory deductions, remittances, and reconciliations (e.g., CPP, EI, income tax)</li><li>Prepare and file payroll reports and ensure compliance with all regulatory requirements</li><li>Manage year‑end payroll functions, including T4s, T4As, and reconciliation reporting</li><li>Act as the primary point of contact for payroll-related inquiries and issue resolution</li><li>Maintain payroll records with a high level of confidentiality and accuracy</li></ul><p>Pension & Benefits Administration</p><ul><li>Administer company pension, group benefits, and savings programs</li><li>Enroll and terminate employees in benefits and pension plans, ensuring accurate deductions</li><li>Liaise with benefits and pension providers to resolve issues and manage renewals</li><li>Support employees with benefits and pension-related questions</li></ul><p>Human Resources Support</p><ul><li>Support recruitment efforts, including job postings, screening, and interview coordination</li><li>Manage onboarding and offboarding processes, including employee documentation and system setup</li><li>Coordinate employee terminations, ensuring compliance with employment legislation</li><li>Administer WSIB reporting and claims management</li><li>Support employee engagement initiatives and HR programs</li><li>Prepare and maintain HR documentation, including:</li><li>Employment contracts and letters</li><li>Policy updates and revisions</li><li>Employee handbook maintenance</li><li>Maintain accurate employee records and ensure HR compliance</li></ul><p><br></p>
<p>Robert Half is seeking a Payroll Manager for a manufacturing client in Welland. As part of this role, you will oversee payroll processing, ensure compliance with employment standards, and support a global organization. This is a short term contract and working arrangement is 5 days onsite. </p><p><br></p><p><br></p><p>Responsibilities:</p><p>· Manage payroll operations for approximately 70 salaried and hourly employees ensuring timely and accurate processing.</p><p>· Address employee relations matters, including claims and provincial tax compliance, while adhering to regulations.</p><p>· Prepare detailed and advanced Excel reports to support manufacturing plant operations.</p><p>· Guarantee payroll deadlines are met, including T4 submissions, while maintaining precise records.</p><p>· Ensure compliance with employment standards and tax regulations. </p><p>· Year-end reconciliation and review of payroll and tax items, including Canada Pension Plan (CPP), Employment Insurance (EI), income tax, Employer Health Tax (EHT), Workplace Safety and Insurance Board (WSIB), as well as federal and provincial sales tax filings for HST and QST.</p><p>· Collaborate with a global organization to support payroll needs within a manufacturing setting.</p><p>· Maintain up-to-date knowledge of payroll systems and procedures to optimize efficiency and accuracy. </p>
<p>Robert Half is working with closely with a client who is looking for a talented Capital Markets Associate to join their team in Toronto, Ontario. In this role, you will work closely with clients from a range of industries on sophisticated capital markets and securities matters. You’ll leverage your legal acumen in public and private equity, debt financing, M& A transactions, and compliance, all within a dynamic, collaborative environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Advise clients on public and private equity and debt financing transactions.</li><li>Prepare, review, and manage prospectuses, offering documents, and continuous disclosure filings.</li><li>Counsel clients on mergers, acquisitions, and corporate reorganizations, including reverse takeovers and take-over bids.</li><li>Guide clients through regulatory frameworks governing investment funds and asset management to ensure full compliance.</li><li>Draft applications for relief to securities regulators and assist with matters related to stock exchange listings.</li><li>Collaborate with clients on strategies to achieve their capital market objectives.</li><li>Conduct legal research and monitor developments in securities law and regulation.</li><li>Manage case documentation, ensuring meticulous reporting and accurate filings.</li><li>Support the resolution of complaints and claims as needed.</li><li>Mentor and provide guidance for junior team members, fostering their professional growth and attention to detail.</li></ul><p><br></p>
<p>We are seeking an experienced <strong>Payroll Process Improvement Consultant</strong> to evaluate, redesign, and optimize end‑to‑end payroll operations across Canada and the United States<strong>. </strong>This short‑term consulting engagement (6–8 weeks) will focus on streamlining processes, addressing reconciliation issues, improving reporting, and establishing clear documentation for sustainable payroll excellence.</p><p>The ideal consultant has deep hands‑on expertise with ADP and SAP SuccessFactors, experience working with offshore HRIS/HR support teams, and a strong background in transforming payroll operations for multi‑country environments.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Conduct a comprehensive review of current payroll processes (Canada & U.S.) to identify gaps, inefficiencies, and risks.</li><li>Resolve payroll reconciliation issues and implement controls to prevent future discrepancies.</li><li>Streamline and standardize payroll reporting, ensuring accuracy, consistency, and operational efficiency.</li><li>Redesign and document payroll workflows, including inputs, validations, approvals, and outputs.</li><li>Recommend and implement process improvements that align with best practices and compliance standards.</li><li>Collaborate with offshore HRIS/HR back‑office teams to enhance handoff points and system interactions.</li><li>Provide clear, professional process documentation, SOPs, checklists, and reference materials for long‑term use.</li><li>Ensure alignment with payroll regulations and semi‑monthly payroll cycles.</li></ul><p><br></p>
<p>Robert Half is pleased to present an exceptional opportunity for a Senior Member Services Representative to join our North York client, a Benefits and Pensions Administration Service.</p><p><strong>Your Role</strong></p><p> As a Senior Member Services Representative, you will serve as an expert resource for members, resolving both routine and complex inquiries related to pension and benefits. You will also mentor junior staff and help shape the service delivery approach.</p><p><strong>Key Responsibilities</strong></p><ul><li>Deliver outstanding member service via phone, and email communication with empathy, accuracy, and efficiency.</li><li>Guide members through administrative processes such as enrollment, retirement applications, and plan education.</li><li>Prepare and issue member documentation, ensuring timely and accurate information.</li><li>Participate in member seminars, individual consultations, and union meetings.</li><li>Review member updates and documentation for accuracy; coordinate pension payment instructions with custodians.</li><li>Reconcile monthly and yearly pension payments in all forms.</li><li>Coach and support junior representatives to uphold service standards.</li><li>Identify and implement opportunities to enhance processes and member satisfaction.</li></ul><p><br></p>
