2 results for Erp Consultant in Toronto, ON

ERP/CRM Consultant

Toronto, ON
remote
Contract / Temporary
50 - 60 CAD / Hourly
The Dynamics CRM Specialist acts as the lead analyst and system administrator for our client's Dynamics CRM instance. This includes, but is not limited to, designing, configuring, testing, supporting, and maintaining the overall CRM system and its users. This role will translate business needs into functional requirements and act as a liaison with all departments and partners involved with CRM. The ideal candidate will have experience with managing reporting, dashboards, building workflows, account troubleshooting, licensing, and onboarding and offboarding users. This role is a 4-6 month contract role to start, hybrid (2 days in office) in North York, Ontario. Responsibilities Provide 1st level support and onboarding for new CRM users across Must be authorized to work in Canada. This includes any issues that the service desk cannot troubleshoot. Translate current and future business needs into functional requirements and Dynamics CRM solutions. Works closely with partners in solutions development, budgeting and project delivery. Analyze and assist with all CRM system integrations (internal or external). Maintain, support and enhance CRM add-ons and applications. Create new workflows, as required, to ensure the system is running at its maximum efficiency. Configure, test and maintain CRM system and its users. Design, implement and update CRM user training curriculum and testing on LMS 365. Use internal customer data and external data sources to identify and implement new sales opportunities. Work with partners to enter, review and manage lead entry into CRM. Provide regular reporting, including but not limited to CRM dashboards, adoption and monthly metrics reports for CRM user groups - Sales, Head Office Stakeholders, Funeral. Partner with IT, Sales operations and Funeral Services on annual licensing requirements and systems integration (ERP, Harmony). Works with Marketing team to support branch and corporate initiatives. Utilize CRM system for management of outbound leads and email nurturing. Other duties may be assigned as required, in addition to the principal duties and responsibilities outlined above.
2026-05-15T00:00:00Z

ERP/CRM Consultant

Markham, ON
onsite
Contract / Temporary
104.5 - 121 CAD / Hourly
We are looking for a skilled ERP/CRM Consultant to join our team in Markham, Ontario, on a long-term contract basis. This role involves managing and delivering high-impact enterprise systems projects, with a focus on ERP and CRM modernization initiatives. The ideal candidate will possess extensive experience in enterprise system implementations and bring expertise in stakeholder engagement and vendor management within a municipal or public sector environment. Responsibilities: • Lead the planning, execution, and delivery of large-scale ERP and CRM system modernization projects. • Coordinate multi-phase implementation efforts, ensuring timelines, budgets, and project objectives are met. • Engage effectively with stakeholders to gather requirements, address concerns, and ensure project alignment with organizational goals. • Manage vendor relationships, including contract negotiations, performance monitoring, and issue resolution. • Oversee testing and quality assurance processes to ensure system reliability and functionality. • Facilitate smooth transitions and integration of new systems into existing workflows. • Provide expert guidance on modern ERP platforms such as Workday, SAP, Oracle, and Dynamics. • Develop comprehensive business requirement documents to guide project execution. • Ensure compliance with security standards and best practices throughout all project phases. • Collaborate with cross-functional teams to address technical challenges and find innovative solutions.
2026-05-13T00:00:00Z