We are looking for a success-driven Customer Experience Specialist to join our team in Markham, Ontario. This role requires a dedicated, detail-oriented individual who excels in building positive relationships with clients and ensuring smooth order and data management processes. You will play a key part in supporting our wholesale distribution operations by delivering exceptional service and maintaining operational efficiency.<br><br>Responsibilities:<br>• Accurately process customer orders and manage data entry tasks to ensure seamless operations.<br>• Address client inquiries and resolve any issues with attention to detail and efficiency.<br>• Utilize Matrix software and other tools to track and manage order fulfillment processes.<br>• Collaborate with team members to maintain a positive and productive office environment.<br>• Monitor and ensure the accuracy of customer records and documentation.<br>• Support the finance team by adhering to company policies for vacation and sick day tracking.<br>• Coordinate with clients and internal departments to ensure timely delivery of products.<br>• Demonstrate flexibility and adaptability, including occasional coverage for appointments during work hours.<br>• Promote a detail-oriented and friendly approach to customer interactions and team collaboration.<br>• Identify opportunities for internal growth and contribute to the overall success of the company.
<p>This hybrid opportunity is located with a client downtown Toronto, looking to hire an AVP, Finance & Administration. The successful candidate will be responsible for preparing accurate and timely financial information and ensuring the implementation of effective controls within the organization's financial accounting operations. This also role oversees the compilation of financial statements, manages Head Office and regulatory reporting, and supports annual reporting activities. Additional responsibilities include monitoring bank reconciliations, entering and reviewing General Ledger data, maintaining account controls, and handling audit and client confirmation requests. The position requires strong organizational skills, attention to detail, and the ability to uphold high standards of financial integrity. </p><p><br></p><p>Reports to: Director, Finance & Administration</p><p>Direct reports: None</p><p><br></p><p>JOB RESPONSIBILITIES</p><p>• Compile financial statements, conduct Head Office reporting, and produce annual reports.</p><p>• Preparation of annual reports and financial statements, along with supporting external auditors' requests for the yearly audit.</p><p>• Review and monitor bank reconciliations and related reporting activities, ensuring prompt follow-up on any outstanding unreconciled items.</p><p>• Perform and review daily and monthly General Ledger accounting data entry</p><p>• Prepare daily, monthly, and quarterly OSFI and Bank of Canada regulatory returns as directed by the supervisor.</p><p>• Compile monthly inter-office managerial adjustments within the managerial accounting system</p><p>• Gather and prepare annual income and balance sheet information and Ledger supports</p><p>• Enter, review, and update customer master data—including registration, changes, and closure—in the accounting system.</p><p>• Prepare monthly provincial allocations for deposits and loans for tax</p><p>• Perform reconciliation and preparation of the annual T5 Return of Investment Income</p><p>• Prepare unearned loan fee amortization schedules using effective interest rate method</p><p>• Support internal monitoring requests and internal audit requests</p><p>• Maintain all documentation related to reports, manuals, and procedures up to date and ensure compliance with both local and Head Office standards</p><p><br></p><p><br></p>
