2 results for Cloud Administrator in Toronto, ON

Systems Administrator

Concord, ON
onsite
Contract / Temporary
30 - 45 CAD / Hourly
We are looking for an experienced Systems Administrator to join our client’s team in Concord, Ontario on a Long-term Contract basis. This position focuses on strengthening and modernizing endpoint services, with an emphasis on secure device management, platform reliability, and user support. The successful candidate will work closely with service, infrastructure, and security teams to improve endpoint operations and help guide technology enhancements across the environment. This is a 6 month contract to start, hybrid for our client in Concord, Ontario. Responsibilities:• Manage Microsoft Intune administration, including device configuration, compliance settings, application delivery, Windows Autopilot, and update management.• Support Microsoft Configuration Manager activities such as operating system imaging, software packaging and deployment, and patch administration.• Drive endpoint improvement projects that enhance device management, performance, and overall user experience.• Provide advanced third-level support for endpoint-related incidents, escalations, and complex technical issues.• Strengthen endpoint protection by maintaining security controls and supporting compliance-focused initiatives.• Create, update, and maintain technical documentation, operational procedures, and platform standards.• Assess emerging tools and technologies to identify opportunities for modernization and operational efficiency.• Collaborate with service desk, infrastructure, and security teams to resolve issues and align endpoint administration practices.• Participate in occasional after-hours work to support maintenance activities, upgrades, or critical issue resolution.
2026-07-16T00:00:00Z

Genesys Cloud Specialist

Whitby, ON
onsite
Contract / Temporary
45 - 60 CAD / Hourly
We are looking for an experienced Genesys Cloud Specialist to support a non-profit organization in Whitby, Ontario through a Long-term Contract engagement. This role is suited to a senior consultant who can oversee day-to-day platform operations, optimize contact centre capabilities, and help maintain a reliable cloud-based telephony environment. The successful candidate will bring strong technical judgement, hands-on configuration expertise, and the ability to work across service teams to improve performance and user experience. Responsibilities: • Oversee the ongoing administration of the Genesys Cloud CX environment, ensuring the platform remains stable, secure, and effective for daily operations. • Manage system configuration across user accounts, access levels, divisions, queues, skills, and routing profiles to align with operational needs. • Track platform performance and availability, resolve front-line support issues, and escalate more complex incidents to the managed service provider when necessary. • Build and refine Architect call flows to support efficient customer journeys and dependable contact handling processes. • Set up and maintain routing models, queue logic, overflow paths, callback options, operating schedules, and holiday coverage. • Configure announcements, audio prompts, and customer-facing messaging to support clear and consistent communications. • Support Workforce Management setup by maintaining business units, management units, scheduling structures, and forecasting parameters. • Contribute to Quality Management administration, including evaluation workflows, recording capabilities, and calibration activities that strengthen service quality. • Work with stakeholders to recommend practical improvements to telephony, cloud contact centre operations, and related business processes. • Provide documentation, knowledge sharing, and user guidance to support adoption, training, and effective platform use.
2026-07-09T00:00:00Z