Search jobs now Find the right job type for you Explore how we help job seekers Contract talent Permanent talent Learn how we work with you Executive search Finance and Accounting Technology Marketing and Creative Legal Administrative and Customer Support Technology Risk, Audit and Compliance Finance and Accounting Digital, Marketing and Customer Experience Legal Operations Human Resources 2025 Salary Guide Demand for Skilled Talent Report Building Future-Forward Tech Teams Job Market Outlook Press Room Salary and hiring trends Adaptive working Competitive advantage Work/life balance Inclusion Browse jobs Find your next hire Our locations

9 results for Customer Experience Specialist in Thornhill, ON

Customer Success Specialist
  • Brampton, ON
  • onsite
  • Permanent
  • 50000.00 - 65000.00 CAD / Yearly
  • <p><strong>Office Assistant (with Growth Opportunity into Customer Service)</strong></p><p>Are you looking to start your career in a supportive and dynamic office environment, with a clear path to growth? We are seeking a detail-oriented and motivated <strong>Office Assistant</strong> to join our team. This role begins with providing clerical and administrative support to ensure smooth day-to-day operations, and will transition into a <strong>Customer Service Representative</strong> role as you gain experience and training.</p><p><strong>What You’ll Do</strong></p><p><strong>As an Office Assistant, you will:</strong></p><ul><li>Provide general clerical support including filing, scanning, and data entry.</li><li>Assist with order processing and documentation.</li><li>Support office staff with administrative tasks and special projects.</li><li>Answer and direct phone calls and emails as needed.</li></ul><p><strong>As you transition into Customer Service, you will:</strong></p><ul><li>Interact directly with customers to process orders, answer inquiries, and resolve concerns.</li><li>Enter orders and issue acknowledgements in a timely manner.</li><li>Provide pricing, delivery, and shipping information.</li><li>Communicate changes and updates to customers.</li><li>Assist with export documentation and international shipping requirements.</li><li>Maintain accurate customer records and open new accounts.</li><li>Collaborate with the Scheduler, Sales Manager, and Supply Chain team to ensure customer satisfaction.</li></ul>
  • 2025-09-03T18:04:56Z
Bilingual Customer Service Associate
  • Markham, ON
  • onsite
  • Temporary
  • - CAD / Hourly
  • <p>We are looking for a Bilingual Customer Service Associate to join our clients team in Markham, Ontario. This long-term contract position involves working in a hybrid capacity, with the flexibility to attend the office at least twice a week. You will play a key role in supporting clients by providing top-notch customer service and managing inquiries related to lease or financing accounts.</p><p><br></p><p>Responsibilities:</p><p>• Respond to client inquiries via phone, providing accurate information about lease or financing accounts and resolving any account-related issues.</p><p>• Ensure all client personal details and insurance forms are accurately updated and securely maintained.</p><p>• Handle a high volume of inbound and outbound calls efficiently while maintaining professionalism.</p><p>• Collaborate with vendors, clients, and insurance agencies to address and resolve escalated issues.</p><p>• Build strong relationships with customers by going above and beyond to meet their needs.</p><p>• Maintain detailed and organized records of all client interactions in the call centre database.</p><p>• Use predefined communication guidelines to address a variety of customer concerns effectively.</p><p>• Analyze customer needs, clarify issues, and deliver tailored solutions or alternatives.</p><p>• Achieve qualitative and quantitative performance goals as part of a dynamic team.</p>
  • 2025-08-26T12:39:19Z
Customer Service Representative
  • Markham, ON
  • onsite
  • Temporary
  • 17.10 - 19.80 CAD / Hourly
  • We are looking for a motivated and results-oriented Customer Service Representative to join our team on a contract basis in Markham, Ontario. In this role, you will be the first point of contact for purchasers and visitors, ensuring a welcoming and detail-focused experience while assisting with inquiries and administrative tasks. This position is an excellent opportunity to contribute to a dynamic environment and support a high-density real estate development project.<br><br>Responsibilities:<br>• Welcome purchasers and visitors with a friendly and detail-oriented demeanor as they enter the Customer Care office.<br>• Maintain accurate visitor logs and ensure adherence to security protocols.<br>• Direct inquiries to the appropriate team members and provide timely assistance.<br>• Coordinate and schedule appointments as needed, ensuring efficient communication.<br>• Perform general administrative tasks to support the department's daily operations.<br>• Respond to tenant and owner inquiries regarding move-ins and related concerns.<br>• Handle inbound and outbound calls, providing accurate information and resolving issues.<br>• Ensure email correspondence is managed promptly and efficiently.<br>• Utilize Microsoft Office tools, including Word and Excel, to manage data and documentation effectively.<br>• Collaborate with the on-site supervisor and team members to address additional duties as required.
  • 2025-09-17T21:58:46Z
Payroll Specialist
  • Toronto, ON
  • onsite
  • Temporary
  • 42.75 - 49.50 CAD / Hourly
  • We are looking for a detail-oriented Payroll Specialist to join our team in Toronto, Ontario on a long-term contract basis. In this role, you will oversee the full-cycle payroll process for a high-volume, multi-provincial workforce, ensuring compliance with Canadian regulations and company policies. This is an excellent opportunity to work in a collaborative environment while leveraging your expertise in payroll systems and processes.<br><br>Responsibilities:<br>• Manage bi-weekly payroll processing for over 1,200 employees across multiple provinces, ensuring accuracy and adherence to deadlines.<br>• Handle payroll functions such as new hires, terminations, employee changes, ROEs, garnishments, and year-end reporting including T4 slips.<br>• Administer employee benefit plans, ensuring proper setup of deductions and taxable benefits in ADP Workforce Now.<br>• Ensure compliance with Canadian payroll regulations, including taxable benefits, vacation pay, statutory pay, and severance pay calculations.<br>• Generate reports, both standard and complex, to support payroll and wage-level program requirements.<br>• Respond to employee inquiries regarding payroll and benefits, providing timely and accurate resolutions.<br>• Communicate with government agencies on payroll-related matters, including workers’ compensation documentation.<br>• Maintain confidentiality of payroll information and employee records, ensuring secure handling of sensitive data.<br>• Support payroll operations in unionized environments, addressing complexities and maintaining compliance.<br>• Perform additional duties as assigned to support payroll and benefits processes.
  • 2025-09-12T11:49:16Z
Facilities Specialist
  • Toronto, ON
  • onsite
  • Temporary
  • - CAD / Hourly
  • We are looking for a detail-oriented Facilities Specialist to join our team on a contract basis in Toronto, Ontario. In this role, you will support the facilities team by managing vendor data, coordinating dispatches to retail locations, and maintaining accurate records. This position is ideal for an organized individual with strong administrative skills and a background in vendor management.<br><br>Responsibilities:<br>• Enter and update vendor information, including details for maintenance-related services, into the internal system.<br>• Coordinate and dispatch vendors, such as electricians or roofing specialists, to various retail locations as needed.<br>• Manage communication with vendors to track progress and obtain status updates on assigned tasks.<br>• Organize and process invoices to ensure accurate record-keeping and timely payments.<br>• Utilize Laserfiche software to manage and store vendor-related documentation effectively.<br>• Maintain a high level of accuracy while completing a substantial volume of data entry tasks daily.<br>• Provide exceptional customer service by addressing inquiries and resolving issues promptly.<br>• Anticipate potential risks and take proactive steps to address challenges.<br>• Collaborate with team members to ensure smooth operational processes.<br>• Maintain confidentiality and professionalism when handling sensitive information.
  • 2025-09-17T22:04:32Z
Front Desk Coordinator
  • Toronto, ON
  • onsite
  • Temporary
  • - CAD / Hourly
  • We are looking for a detail-oriented and organized Front Desk Coordinator to join our team in Toronto, Ontario. In this long-term contract role, you will be the first point of contact for visitors and employees, ensuring a welcoming and efficient front desk experience. The ideal candidate will bring strong administrative and customer service skills, along with relevant experience and a detail-oriented demeanor.<br><br>Responsibilities:<br>• Greet visitors, executives, and employees with a friendly attitude.<br>• Manage the front desk area, ensuring it is tidy, organized, and fully functional.<br>• Handle administrative tasks such as tracking data sets and preparing monthly reports, including creating graphs and PowerPoint presentations.<br>• Answer and direct phone calls, emails, and other inquiries in a timely and courteous manner.<br>• Coordinate access for visitors and ensure security protocols are followed.<br>• Maintain a neat appearance and adhere to the company’s dress code policy.<br>• Ensure punctuality by being seated and ready to perform duties at the start of the shift.<br>• Provide exceptional customer service to internal and external stakeholders.<br>• Assist with additional administrative duties as needed to support the team.
  • 2025-09-11T15:13:46Z
Talent Acquisition Specialist
  • Toronto, ON
  • onsite
  • Permanent
  • 70000.00 - 80000.00 CAD / Yearly
  • <p>We are looking for a dynamic Talent Acquisition Specialist to join our team in Toronto, Ontario. In this role, you will play a key part in driving our company's success by attracting and securing top talent, while promoting our core values of passion, teamwork, integrity, accountability, and innovation. Your expertise in recruitment strategies and dedication to creating a seamless candidate experience will help us build a sustainable and adaptable organization.</p><p><br></p><p>About Us</p><p>We are a fast-growing global furniture design and manufacturing company, dedicated to creating beautiful, high-quality products for customers worldwide. Guided by our core values of <strong>Passion, Teamwork, Integrity, Accountability, and Innovation</strong>, we’re committed to building a sustainable, adaptable, and customer-responsive business.</p><p>We are looking for a <strong>Talent Acquisition Specialist</strong> to join our People & Culture team. This role is critical to driving growth by attracting, engaging, and hiring the best talent across North America and international markets.</p><p><br></p><p>Job Summary</p><p>As a Talent Acquisition Specialist, you will take ownership of the full recruitment cycle, from sourcing and outreach to placement, while ensuring a positive candidate experience. You’ll design and execute creative recruitment strategies, manage multiple concurrent roles, and build talent pipelines that support both immediate hiring needs and long-term workforce planning. You’ll also collaborate closely with HR and cross-functional teams to strengthen culture and enhance the employee experience.</p><p><br></p><p>Key Responsibilities</p><p><strong>Recruitment & Talent Acquisition</strong></p><ul><li>Develop and implement tailored recruitment strategies to meet evolving business needs.</li><li>Manage the full recruitment cycle, ensuring a seamless and professional candidate experience.</li><li>Conduct interviews and assess candidates for skills, cultural fit, and alignment with company values.</li><li>Leverage multiple channels (LinkedIn Recruiter, networking, referrals, job portals, social media) to source top-tier talent.</li><li>Build and maintain proactive talent pipelines for future hiring needs.</li><li>Partner with external recruitment agencies, including overseas partners, to support international hiring.</li><li>Source and recruit for diverse roles across Canada, the U.S., and select international markets.</li><li>Stay informed on legal hiring requirements across regions to ensure compliance.</li><li>Manage multiple high-priority roles simultaneously while maintaining efficiency and timeliness.</li><li>Utilize and maintain the Applicant Tracking System (<strong>BambooHR Talent Portal</strong>).</li></ul><p><strong>HR & Cross-Functional Support</strong></p><ul><li>Share market intelligence and innovative recruitment strategies with internal teams.</li><li>Collaborate with the HR Generalist to support day-to-day HR operations.</li><li>Support corporate culture through team-building and engagement initiatives.</li><li>Manage the Careers inbox and maintain applicant tracking records.</li><li>Assist with additional HR-related projects as assigned by leadership.</li></ul>
  • 2025-09-05T21:24:10Z
Accounts Payable Specialist
  • Bolton, ON
  • onsite
  • Permanent
  • 60000.00 - 65000.00 CAD / Yearly
  • <p>Are you a detail-oriented accounting professional eager to make an impact in the thriving manufacturing industry? We are working with an established client in Bolton to find a skilled <strong>Accounting Coordinator</strong> to join their growing team. This role is perfect for a motivated individual who thrives in a fast-paced environment and excels at collaborating across departments to meet business objectives.</p><p>Key Responsibilities:</p><ul><li><strong>Full-Cycle Accounts Payable:</strong> Oversee all aspects of full-cycle accounts payable operations, including reviewing invoices, processing payments on time, reconciling vendor accounts, and addressing discrepancies.</li><li><strong>Costing and Inventory Management:</strong> Assist in tracking and analyzing manufacturing costs and inventory valuations, helping to maintain accurate financial reporting and inventory controls.</li><li><strong>Departmental Communication:</strong> Act as a critical point of contact, ensuring the accounting department collaborates effectively with operations, production, and external stakeholders, including clients, suppliers, and lenders.</li><li><strong>Financial Record Maintenance:</strong> Prepare and organize financial reports, records, and paperwork in accordance with industry standards and regulations.</li><li><strong>Data Analysis and Reporting:</strong> Collaborate with team members to compile, analyze, and present financial data to support strategic decision-making.</li><li><strong>Ledger and Journal Entries:</strong> Accurately perform journal entries and maintain ledger accountability.</li><li><strong>Month-End Close Assistance:</strong> Support month-end close activities, including general ledger reconciliation and bank account balancing.</li><li><strong>Budgeting and Reporting:</strong> Aid in the preparation of weekly, monthly, and annual budgets and financial reports.</li><li><strong>Tax and Audit Support:</strong> Assist with tax preparation, audits, and solve discrepancies to ensure compliance and accuracy.</li><li><strong>Accounting Software Management:</strong> Enter and manage financial information using accounting software, maintaining complete and accurate company files.</li><li><strong>Debt and Bill Management:</strong> Ensure timely payment of company bills and assist in the collection of outstanding debts.</li><li><strong>Financial Compliance:</strong> Stay updated on company policies and financial regulations, ensuring all practices adhere to compliance standards.</li><li><strong>Collaborative Projects:</strong> Participate in ad hoc projects, offering solutions and contributing insights to improve efficiency and results.</li></ul><p><br></p>
  • 2025-09-19T21:34:17Z
Systems Configuration Specialist
  • Markham, Ontario, ON
  • onsite
  • Permanent
  • 65000.00 - 70000.00 CAD / Yearly
  • <p>Robert Half is looking to recruit a full time / permanent Systems Configuration Specialist to join a client that is rapidly expanding in the east GTA region. This is an exciting opportunity offering growth, stability and excellent work culture!</p><p><br></p><p>Please take a look at the summarized information below and apply if you are a good fit. Due to the high volume of applicants, those that fit the requirements closely will receive a response - Thank you for your understanding.</p><p><br></p><p>Role: Systems Configuration Specialist</p><p>Type: Full time / permanent</p><p>Location: East GTA</p><p>Compensation: $65k to $70k + Annual Bonus (Individual performance / company performance ) + 3 Weeks Vacation + 6 PTO days + Benefits including ESP</p><p><br></p><p>Requirements + Responsibilities:</p><p>• 4+ years experience as Business Analyst or Technical Analyst (or similar)</p><p>• Experience working with business requirements – Understanding how requirements are translated into technical documents; IT based projects</p><p>• Experience working in payment cards (ideally); financial or banking or software industry is acceptable</p><p>• Understands workflows and business processes; business process mapping – VISIO, SALESFORCE etc.</p><p>• Setting up workflows from scratch (configuration); technical acumen</p><p>• Banking operations / back office banking knowledge</p><p>• Software implementation experience</p><p>• Strong communication – Most clients are in USA; research maybe required</p><p>• Product is a low code solution and by configuration they mean “Workflows”</p><p>• ASSET: Understanding of Java / J2EE / Web-based applications; SQL – This is not an in-depth technical role</p>
  • 2025-09-09T14:39:09Z