<p>We are seeking a Benefits Help Desk Representative to serve as the primary point of contact for members seeking information and assistance with the group insurance program. This role blends customer service, insurance program knowledge, claims interpretation, and departmental administrative support to deliver best-in-class member experience.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to member inquiries on insurance program details, including benefits, timeframes, processes, policies, and procedures.</li><li>Address specific questions regarding claims status, payments, eligibility, and dependents, clarifying concerns and facilitating resolution with the claims adjudicator, service providers, and management.</li><li>Triage inquiries, provide program information from websites and brochures, and offer solutions to member problems.</li><li>Log and track all member interactions to ensure timely resolution and thorough documentation.</li><li>Liaise with Benefits staff and escalate complex cases to senior team members or management as needed.</li><li>Obtain and confirm provider information for claims adjudication by communicating with members, dental offices, hospitals, and benefit practitioners.</li><li>Answer general inquiries received via the call center within your area of expertise.</li><li>Support administrative tasks within the department, including organizing claims, processing medical referrals, managing disability information, and assisting during program renewal periods.</li><li>Help with outgoing benefit mailings, check distribution, member packages, and maintenance of legal documentation like Powers of Attorney and Authorization Letters.</li><li>Monitor and alert management about emerging trends or concerns to continually improve member service standards.</li></ul><p><strong>Apply Now</strong></p><p>If you are a dedicated service professional with insurance and benefits experience, we invite you to apply and help us deliver excellence to our insured members. This position is exclusively through Robert Half.</p>
<p>Our client a highly successful medical clinic business with their head office based in central GTA has an immediate opening for a Director of Finance. In this role, you will oversee financial accounting and planning, cash flow management, and the development of policies to drive organizational success. You will collaborate with leadership to maximize revenue, maintain cost efficiency, and ensure the financial health of the company. This is an opportunity to apply your strategic thinking, leadership, and technical expertise to guide the organization towards sustainable growth.</p><p><br></p><p>Responsibilities:</p><p>• Develop and implement a comprehensive financial strategy aligned with the company’s overall business goals.</p><p>• Oversee financial planning processes, including forecasting, budgeting, and cash flow management, to ensure financial stability.</p><p>• Monitor and analyze the organization’s financial performance, identifying areas for improvement and implementing corrective measures.</p><p>• Prepare and present detailed financial reports and dashboards for executive leadership and quarterly board meetings.</p><p>• Collaborate with stakeholders to establish department budgets and ensure alignment with organizational objectives.</p><p>• Design and maintain financial policies and procedures to promote operational efficiency and compliance.</p><p>• Manage key performance indicators, recommending strategies to optimize financial performance and achieve revenue targets.</p><p>• Lead initiatives to streamline processes, enhance cost efficiency, and support long-term business growth.</p><p>• Provide financial assumptions and analysis to support the onboarding of new employees and business models.</p><p>• Supervise and mentor finance team members to foster attention to detail and ensure high-quality performance.</p>
<p>Attorney / Lawyer (Employment Law & Litigation)</p><p>About the Opportunity: Join a dynamic general litigation boutique firm known for its open-door culture and collaborative team environment. Our practice covers a broad spectrum of legal areas, with particular emphasis on civil litigation, labor and employment law, human rights, Aboriginal law, and corporate governance. We represent a variety of clients, including indigenous police service boards and other employers, handling a range of complex legal matters.</p><p>Key Responsibilities:</p><ul><li>Advise and represent employer clients, including police service boards and other organizations, focusing on employment law issues such as grievances, complaints, termination, severance packages, and WSIB/back-to-work matters.</li><li>Participate in collective bargaining, handle human rights complaints, and lead or support workplace investigations.</li><li>Manage disclosure reviews, attend and prepare for board meetings and examinations, and handle related litigation matters.</li><li>Support indigenous police service boards with labor, employment, and governance issues.</li><li>Carry additional civil and administrative law files as required.</li></ul><p><br></p>
We are looking for a detail-oriented and approachable Receptionist to join our team on a contract basis in Richmond Hill, Ontario. This role involves providing front-desk support, handling administrative tasks, and interacting with parents, students, and staff in a positive and welcoming manner. As this is a contract position, you will be covering for a medical leave for an estimated duration of 4-6 weeks.<br><br>Responsibilities:<br>• Provide front-desk reception coverage, including greeting visitors and answering multi-line phone systems.<br>• Engage with parents, students, and staff to ensure a welcoming and supportive environment.<br>• Assist with administrative tasks such as data entry, organizing files, and managing email correspondence.<br>• Coordinate and schedule appointments efficiently using Microsoft Outlook.<br>• Participate in morning and afternoon "Kiss and Ride" duties, ensuring safety and smooth operations.<br>• Maintain a detail-oriented and friendly demeanor while addressing inquiries and resolving issues.<br>• Uphold the nut-free policy within the work environment.<br>• Support other staff members as needed to ensure seamless daily operations.<br>• Ensure compliance with organizational policies, including maintaining a valid vulnerable sector check.
<p>Location: Surrey, BC</p><p>Salary: $90,000 – $113,000 annually (commensurate with experience)</p><p>Schedule: Full-time, permanent</p><p>Benefits: Comprehensive health, dental, vision, life insurance, LTD, pension, vacation, and 13 paid holidays</p><p><br></p><p><strong>About the Opportunity</strong></p><p>We are currently supporting a large public sector organization in Surrey, BC in their search for a Strategic Sourcing Lead to join their procurement leadership team. This organization plays a vital role in supporting over 80,000 individuals across 120+ facilities, and is deeply committed to diversity, inclusion, and equitable employment practices.</p><p><br></p><p>As the Strategic Sourcing Lead, you will report to the Manager of Purchasing and play a key role in advancing strategic procurement initiatives. You’ll lead a small team and oversee the full sourcing lifecycle, driving efficiency, innovation, and compliance across multiple categories, including capital projects, IT, education, and facilities.</p><p><br></p><p>This is an excellent opportunity for an experienced procurement professional who thrives in a collaborative, purpose-driven environment and is eager to make a meaningful impact in their community.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Lead end-to-end sourcing and procurement projects across assigned categories, ensuring alignment with strategic and financial objectives.</li><li>Develop and implement category strategies and procurement policies that support operational efficiency and cost savings.</li><li>Supervise and mentor a team of sourcing professionals, providing training, guidance, and performance management.</li><li>Conduct supplier market research, vendor evaluations, and contract negotiations to achieve best value and mitigate risk.</li><li>Manage vendor relationships, performance standards, and service-level agreements.</li><li>Collaborate with internal stakeholders to understand organizational needs and deliver effective procurement solutions.</li><li>Utilize data analytics and reporting tools (PowerBI, ERP, eProcurement) to drive insight and continuous improvement.</li><li>Stay informed of industry trends, public sector procurement laws, and best practices to enhance departmental performance.</li></ul><p><br></p><p><br></p>
<p>An established and growing organization with operations across Canada and the U.S. is seeking an experienced Payroll Manager to join their head office team in Vancouver. This role offers the opportunity to oversee a complex, multi-jurisdictional payroll and benefits portfolio while working closely with HR and Finance leaders to support a diverse workforce.</p><p><br></p><p><strong>About the Role</strong></p><p><br></p><p>The Payroll Manager will be responsible for managing full-cycle payroll for approximately 300 employees across British Columbia, Alberta, Ontario, Washington, and California—covering both hourly and salaried, union and non-union groups. This role also oversees the administration of employee benefits programs in both Canada and the U.S. This role also involves working closely with a team of 2.</p><p><br></p><p>You’ll lead all aspects of payroll accuracy, compliance, and reporting while providing a high level of service to employees and supporting continuous process improvements.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><br></p><ul><li>Administer full-cycle, multi-provincial and multi-state payroll processing for U.S. and Canadian employees</li><li>Ensure payroll is accurate, timely, and compliant with all federal, state, and provincial regulations</li><li>Oversee year-end payroll activities including T4s, W-2s, WCB, WSIB, EHT, and related filings</li><li>Manage employee benefit programs across both countries, including medical, dental, vision, life, disability, 401(k), and RRSP plans</li><li>Lead annual benefits open enrollment and coordinate with vendors and employees</li><li>Collaborate with HR and Finance to reconcile payroll data and general ledger reporting</li><li>Respond to employee payroll inquiries and resolve issues efficiently</li><li>Monitor legislative changes and maintain compliance with employment, payroll, and benefit laws</li><li>Manage relationships with external payroll providers, benefits brokers, and auditors</li><li>Drive continuous improvement in payroll systems and processes</li></ul>
We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in Markham, Ontario. In this long-term contract role, you will play a key part in delivering exceptional support to customers and sales representatives while ensuring adherence to high service standards. This position offers a hybrid work arrangement, allowing you to engage in both in-office and remote work settings.<br><br>Responsibilities:<br>• Provide attentive and empathetic customer support while maintaining a positive attitude in all interactions.<br>• Manage customer accounts and orders, ensuring accurate processing, issue resolution, and timely follow-ups.<br>• Monitor and maintain email inboxes, addressing customer and sales inquiries promptly and effectively.<br>• Support new customers and assist with the use of online ordering portals, ensuring a seamless experience.<br>• Document and resolve customer, sales, and patient interactions, escalating issues to appropriate departments when necessary.<br>• Track daily sales transactions to ensure all orders are completed in a timely and accurate manner.<br>• Identify opportunities to upsell or cross-sell products and services during customer engagements.<br>• Propose process improvements to enhance efficiency and present suggestions to the leadership team.<br>• Collaborate with cross-functional teams to ensure tasks are completed and customers receive comprehensive support.<br>• Adhere to established customer service standards, policies, and procedures while contributing to a culture of excellence.
