<p>We are looking for an experienced Help Desk Analyst II to join our team in Toronto, Ontario. This long-term contract position offers an excellent opportunity to contribute to impactful technical projects within the healthcare industry. The role requires strong communication skills and the ability to provide exceptional technical support while assisting with a Windows 11 upgrade across multiple sites.</p><p><br></p><p>Responsibilities:</p><p>• Provide Level 2 technical support, addressing hardware, software, and network issues in a timely manner.</p><p>• Assist in the deployment and migration of PCs from Windows 10 to Windows 11 across various locations.</p><p>• Facilitate user data backup and profile migration to ensure smooth transitions during upgrades.</p><p>• Troubleshoot and resolve issues related to Active Directory, Cisco technologies, and Citrix environments.</p><p>• Travel between the main site and satellite offices.</p><p>• Offer deskside support to users, ensuring all systems function optimally and efficiently.</p><p>• Manage patching and updates using tools like Intune for seamless system operations.</p><p>• Collaborate with cross-functional teams to address IT concerns and implement solutions.</p><p>• Adapt to flexible shift schedules, including potential overtime, to accommodate departmental needs.</p><p>• Document technical processes and maintain detailed records for reference and reporting purposes.</p>
<p>Our Valued client is looking for a <strong>Business Systems Analyst with manufacturing experience</strong> to join their team in Ottawa's West-End supporting and optimizing an ERP operations within a well-established aerospace manufacturing environment. In this role, you will collaborate with various departments to optimize our business processes and ensure the seamless operation of our systems. This position offers an exciting opportunity to contribute to a dynamic organization while leveraging your technical expertise and analytical skills.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Act as the on-site ERP support lead during and after SAP implementation</li><li>Support the transition from Cincom to SAP</li><li>Provide Tier 3 functional support to plant users</li><li>Partner with Corporate IT on system configuration and issue resolution</li><li>Support manufacturing execution systems and ERP functionality</li><li>Ensure ERP data integrity through validation and process review</li><li>Troubleshoot system issues and escalate technical concerns appropriately</li><li>Develop dashboards and reporting using Excel, Power BI, and related tools</li><li>Support Sales Engineering, Finance, and Operations teams</li><li>Assist with user training and change management initiatives</li><li>Identify process improvements within a traditionally paper-driven plant environment</li></ul>
<p><strong><u>This job posting is for a current vacancy with our client.</u></strong></p><p><br></p><p>We are looking for a Senior Information Security Engineer to join a nationwide Technology team, and support a well-established insurance company. This role works closely with Infrastructure and Information Security leaders to strengthen the company’s security posture, ensure system reliability, and support the ongoing evolution of enterprise security practices.</p><p><br></p><p>In this position, you will play a key role in implementing and maintaining security systems, documenting policies and procedures, troubleshooting complex issues, and monitoring environments to ensure compliance, reliability, and availability.</p><p><br></p><p><strong>In this role, you will:</strong></p><p><br></p><ul><li>Support the implementation and maintenance of cybersecurity systems and controls.</li><li>Work with technologies including firewalls, vulnerability scanners, SIEM tools, and related platforms.</li><li>Assist with IT management infrastructure such as automated tasking, standard builds, monitoring systems, paging tools, patch deployment, and application deployment.</li><li>Serve as a senior member of the Vulnerability Management, Incident Management, and Security Configuration teams.</li><li>Troubleshoot and resolve Tier 3 technical issues.</li><li>Respond to, mitigate, and recover from assigned security events.</li><li>Conduct vulnerability testing, scanning, and documentation.</li><li>Monitor for security breaches and suspicious activity.</li><li>Provide mentorship, guidance, and knowledge transfer to other team members.</li><li>Maintain and update cybersecurity and IT documentation, including policies, procedures, and technical standards.</li></ul>
<p>A well-established public sector organization in the Metro Vancouver region is seeking two experienced Systems Administrators to join its growing IT team. This role supports a multi-site enterprise environment serving 700+ users and plays a key part in maintaining and modernizing Microsoft 365, hybrid cloud, and on-prem infrastructure.</p><p><br></p><p><strong>Role Overview</strong></p><p>You will be responsible for ensuring the stability, security, and performance of the organization’s server, storage, virtualization, and cloud environments. This position blends operational support with project-based infrastructure improvements, cloud migration initiatives, and cybersecurity enhancements.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Administer and optimize Windows Server environments, Active Directory, DNS/DHCP, and Group Policy</li><li>Support Microsoft 365, Azure, Entra ID, Exchange, and Teams environments</li><li>Manage virtualization platforms (VMware vSphere/vCenter; Hyper-V considered an asset)</li><li>Oversee backup, recovery, high availability, and disaster recovery processes</li><li>Implement and maintain endpoint management (SCCM, Intune)</li><li>Strengthen cybersecurity controls, privileged access management, and email security</li><li>Develop automation scripts (PowerShell/PowerCLI) to streamline operations</li><li>Participate in infrastructure upgrades, cloud migrations, and system enhancements</li><li>Provide Tier 3 technical support and mentor junior staff</li><li>Contribute to documentation, change management, and continuous improvement initiatives</li><li>Participate in after-hours maintenance and rotational on-call support</li></ul>
<p><strong>Senior SAP SuccessFactors Consultant (</strong>12-Month Contract)</p><p><strong>Location:</strong> Calgary preferred (Hybrid – 3 days onsite / 2 days remote). Open to remote candidates for the right fit.</p><p><strong>Duration:</strong> 12-month contract</p><p><strong>Hours:</strong> 40 hours per week</p><p><strong>Start:</strong> Mid–late March</p><p><br></p><p><strong>Overview</strong></p><p>We are seeking a <strong>Senior SAP SuccessFactors Consultant</strong> to provide hands-on expertise across multiple modules, supporting post-implementation stabilization and ongoing enhancements.</p><p>Over the past several years, core SuccessFactors modules have been implemented, including <strong>Employee Central (EC), Benefits, Time Off, and Employee Central Payroll (ECP)</strong>, with Performance Management currently in progress. As internal team structures evolve, this role will provide senior-level capability and capacity to ensure stability, governance, and continuous improvement.</p><p>This consultant will operate within a structured tiered support model and play a key role in complex troubleshooting, configuration work, and integration oversight.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Serve as Tier 3 escalation point for complex SAP SuccessFactors issues</li><li>Lead deep troubleshooting and root cause analysis across EC, Benefits, and Time Off</li><li>Deliver prioritized configuration and enhancement work with clear risk, impact, and testing documentation</li><li>Manage Dev → Test → Prod lifecycle with strong governance discipline</li><li>Support and monitor integrations (middleware: SAP BTP)</li><li>Triage interface jobs/logs and coordinate vendor escalations when required</li><li>Assist with stabilization of post–go-live items and ongoing implementation tasks</li><li>Strengthen release management practices and change control processes</li><li>Provide documentation, runbooks, and knowledge transfer to internal IT and HR stakeholders</li><li>Help define what should be handled internally vs. escalated externally</li></ul><p><strong> Core Modules in Scope</strong></p><ul><li>Employee Central (critical focus)</li><li>Benefits</li><li>Time Off</li><li>ECP (high importance, particularly EC → ECP replication monitoring)</li><li>Performance & Goals / PMGM (nice to have)</li></ul><p>Environment includes standard <strong>Dev, Test, and Production</strong> landscapes.</p>
<p><strong>The Role</strong></p><p>We are seeking a <strong>Client Services IT Technician</strong> to join our Edmonton-based team. In this hands-on, client-facing role, you will provide technical support across computer systems, hardware, software, and basic networking. You will serve as the first point of contact for client IT issues, delivering prompt, professional, and high-quality support while ensuring systems operate efficiently and effectively.</p><p><em>Key responsibilities include:</em></p><ul><li>Respond to client IT requests and troubleshoot desktop, laptop, and peripheral issues.</li><li>Install, configure, and maintain operating systems and software.</li><li>Perform basic network troubleshooting for LAN/WAN connectivity.</li><li>Provide guidance on IT solutions and best practices to clients.</li><li>Collaborate with team members to deliver tailored technical support.</li><li>Document solutions and maintain accurate records for reference.</li><li>Escalate complex issues to Tier 2 or senior support when necessary.</li><li>Ensure timely updates and maintenance to minimize client downtime.</li><li>Track billable time accurately for invoicing purposes.</li></ul><p><strong>Why This Role?</strong></p><p>This position offers the chance to join a dynamic IT team delivering white-glove service to clients. You will gain exposure to a variety of systems and technologies, including Dell and Linux platforms, while building strong client relationships and honing your problem-solving expertise. The role provides competitive compensation, mileage, and benefits, along with the opportunity to make a meaningful impact in a client-facing technology environment.</p>
<p><strong>IT Support Technician – Remote Mine Site (BC)</strong></p><p> <strong>Fly-in / Fly-out | 2 Weeks On / 2 Weeks Off | 12-Hour Shifts</strong></p><p> <strong>Contract: April – July | Travel, Camp & Meals Covered</strong></p><p><br></p><p>We’re looking for an <strong>IT Support Technician</strong> to support technology operations at a <strong>remote mining site in Northern British Columbia</strong>. This role will act as the <strong>primary on-site IT contact</strong>, providing hands-on technical support and maintaining site infrastructure.</p><p>The position follows a <strong>2 weeks on / 2 weeks off rotation</strong>. During each rotation, one week will overlap with another IT resource on site, with the second week operating more independently while collaborating with the Vancouver-based IT team remotely.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Provide onsite <strong>desktop and end-user support</strong></li><li>Install, configure, and maintain <strong>endpoints, servers, and network infrastructure</strong></li><li>Troubleshoot <strong>hardware, software, and connectivity issues</strong></li><li>Support site technologies such as <strong>wireless networks, CCTV, cabling, and radio systems</strong></li><li>Coordinate with the <strong>central IT team and vendors</strong> to resolve issues</li></ul>
<p><strong>THE ROLE:</strong></p><p>Robert Half is seeking a hands-on IT Specialist who thrives in both field and office environments. In this operational role, you’ll be the primary technical contact for multiple northern sites, supporting end users, infrastructure, and IT projects that keep field operations running efficiently and securely.</p><p><em>Key Responsibilities:</em></p><ul><li>Deliver in-person and remote technical support for desktops, mobile devices, and end users</li><li>Configure laptops, handheld devices, and related equipment—including onboarding and offboarding tasks</li><li>Manage user accounts and devices across Active Directory, Azure/Entra, Intune, and Office 365</li><li>Resolve network, VPN, and general infrastructure issues</li><li>Partner with internal teams and external vendors to support site upgrades and IT initiatives</li><li>Take on a variety of IT tasks and contribute to ongoing operational and project-based work</li></ul><p><strong>WHY THIS ROLE:</strong></p><p>This is an excellent opportunity for someone who enjoys variety, problem-solving, and being the “go-to” IT resource in an active field environment. You’ll have the chance to work independently, influence site-level technology, and support critical operational functions.</p><p>This role offers a competitive compensation package, including comprehensive health benefits, employer-matched retirement savings, paid time off, wellness resources, and performance incentives. If you’re looking for a role where you can own your work, stay busy, and make a real impact on day-to-day operations—apply now.</p>
<p><strong><u>This job posting is for a current vacancy with our client.</u></strong></p><p><br></p><p>We are seeking an experienced Service Desk & IT Operations Manager to lead service delivery and IT operations within a fast-paced, professional services environment.</p><p><br></p><p>A core focus of this role is the implementation, alignment, and continuous improvement of service desk processes in accordance with ITIL/ITSM best practices. The successful candidate will optimize incident, request, and change management workflows, define and monitor ITSM KPIs, and ensure service delivery meets established performance and compliance standards.</p><p><br></p><p>The role involves monitoring support services through end-user feedback, trend analysis, and reporting to drive continuous improvement and operational efficiency. Ensuring service desk tickets meet quality standards, including accurate logging, complete documentation, and resolution within defined SLAs, is a key responsibility.</p><p><br></p><p>In this role, you will:</p><p><br></p><p>· Establish, define, and evolve baseline service metrics and KPIs to measure performance across incident, request, and change management processes.</p><p>· Drive a strong culture of continuous improvement, using data, reporting, and trend analysis to enhance service quality, efficiency, and end-user experience.</p><p>· Perform root cause analysis on recurring incidents and service issues, identifying underlying problems and implementing preventative and long-term corrective actions.</p><p>· Lead the alignment, implementation, and ongoing optimization of ITSM processes and best practices, ensuring consistent, scalable, and compliant service delivery.</p><p>· Monitor service performance through end-user feedback, operational reporting, and KPI analysis to identify improvement opportunities and service gaps.</p><p>· Provide hands-on escalation support for complex hardware and software issues, including troubleshooting, research, and resolution.</p><p>· Lead, coach, and develop Service Desk staff, with a strong focus on people management, performance coaching, skill development, and engagement.</p>
<p>If you already live on Vancouver Island, you know how great it is. And perhaps you don’t live there quite yet, but you have been looking for your chance to make the move? Well this is a full-time IT administration position based with a well-established company in Victoria, BC. Is this the chance you’ve been waiting for? </p><p><br></p><p>This is a full-time career opportunity with a long-standing industrial company that is part of a bigger company with several global offices. This position will be based in the Victoria office where you will take care of all the computer systems for approximately 50 staff. And you’ll be working collaboratively with a team of other IT people, based in the other global offices</p><p><br></p><p>This position includes a competitive base salary, paid vacation and extended health and dental benefits. </p><p><br></p><p>This IT position would best be suited for a Jack-or-Jill-of-all-Trades who loves doing a variety of different duties every day. On some days you may be more focused on building some new workstations and setting up new user accounts. On other days you may be doing some projects related to upgrading physical infrastructure. And as you can imagine, the main reason to have a person physically stationed in Victoria is to provide a high-level of personal service to the users there (rather than manage everything remotely from Vancouver). So you’ll spend a good part of your day getting to know your co-workers and their computing needs. </p><p><br></p><p>You will be working primarily with Microsoft Windows-based systems, including Active Directory, Outlook, Office 365, and Microsoft Azure, etc. The engineers whom you support often use specialized software applications that may require some additional support or configuration (e.g. CAD software, MRP software, etc)</p><p><br></p><p><strong>How to Apply</strong></p><p><br></p><p>A bit about myself - my name is Nathan Wawruck, and I am a recruitment consultant based in Vancouver, BC. I have over a decade of matching software and IT professionals to job opportunities in BC and across Western Canada.</p><p><br></p><p>If you're interested in pursuing this role, please contact me for an initial discussion. This is a chance for us to discuss specifics, such as the company name, the key hiring managers, and the more in-depth job requirements. This is also a great opportunity to talk about your overall career goals and preferences. We can even discuss other potential roles which may fit what you're looking for. Please find me on LinkedIn by searching my name: Nathan Wawruck</p>
<p><strong>Job Title:</strong> Bilingual Jr. Project Manager– ERP Implementation</p><p><strong>Duration:</strong> 12 months</p><p><strong>Working Arrangements</strong>: Hybrid 3-4 days in office</p><p><strong>Location:</strong> Toronto, ON or Montreal, QU</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Oversee and lead the full-cycle ERP implementation, in coordination with external vendors, IT, and Finance teams.</li><li>Manage the design and standardization of the Chart of Accounts (COA), balancing standard practices and required customizations.</li><li>Serve as system superuser for NetSuite, providing expertise, troubleshooting, and ongoing support after go-live.</li><li>Design and deliver training for end users, including creation of SOPs, user manuals, and English-language training materials.</li><li>Regularly interface with end users and project team, fostering communication and addressing project roadblocks.</li><li>Project manage timelines, deliverables, and communications to ensure on-time delivery.</li><li>Collaborate with stakeholders to gather requirements and relay feedback for successful adoption.</li><li>Support post-implementation activities, including system optimization and process improvement.</li></ul><p><br></p>
We are looking for a skilled Salesforce Administrator to join our team in Calgary, Alberta, on a long-term contract basis. In this role, you will focus on enhancing the usability of the Salesforce platform, supporting end users, and implementing configuration changes to improve workflows and reporting. Ideal candidates will bring expertise in Salesforce best practices and thrive in a dynamic, fast-paced environment.<br><br>Responsibilities:<br>• Act as the primary Salesforce administrator, providing comprehensive support to internal users across various business units.<br>• Configure and manage user accounts, roles, profiles, permission sets, page layouts, record types, flows, validation rules, and custom objects.<br>• Perform regular data imports, deduplication processes, and audits to ensure data accuracy and quality.<br>• Design and optimize automation workflows using tools such as Flow and approval processes.<br>• Develop and maintain dashboards, reports, and analytics to support leadership and operational teams.<br>• Provide Tier 1/2 user support by troubleshooting issues and ensuring timely resolution.<br>• Collaborate with stakeholders to gather system requirements and translate them into actionable enhancements.<br>• Oversee release management activities, including sandbox testing, documentation, and deployment.<br>• Ensure the security, integrity, and compliance of the Salesforce platform according to organizational policies.<br>• Assist with minor project tasks, system cleanup efforts, and the reduction of backlogs.
<p>This job posting is for a current contract vacancy with our client. We are looking for an experienced Desktop Support Analyst to join our team on a contract basis in Belleville, Ontario. This hybrid position requires a minimum of three days onsite per week and focuses on providing exceptional Level 1 IT support to end users. If you are skilled in troubleshooting, user management, and working within Microsoft-centric environments, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Deliver Level 1 IT support to employees, addressing technical issues efficiently and professionally.</p><p>• Manage user onboarding and offboarding processes, including account setup and removal.</p><p>• Resolve daily IT support tickets, ensuring timely troubleshooting of hardware, software, and connectivity issues.</p><p>• Create and manage user accounts, group policies, and permissions within Active Directory.</p><p>• Provide technical assistance for mobile devices across Apple, Android, and Windows platforms.</p><p>• Troubleshoot and resolve printer and network connectivity challenges.</p><p>• Collaborate with the IT Director and managed service providers to maintain systems and implement best practices.</p><p>• Support and maintain Microsoft 365 applications, including Exchange and SharePoint.</p><p>• Assist with hardware and software installations, updates, and repairs.</p><p>• Ensure a service-oriented approach to support for all end-user technology needs.</p>
<p>We're recruiting for a Freelance Accessibility Specialist to conduct a comprehensive ADA/AODA compliance audit for two existing websites. The goal is to evaluate current accessibility standards, identify compliance gaps, and provide clear recommendations for improvement.</p><p><br></p><p>Project Scope</p><ul><li>Perform a full accessibility audit of two live websites</li><li>Evaluate compliance against ADA and AODA standards (WCAG 2.1 AA minimum preferred)</li><li>Identify accessibility barriers affecting users with disabilities</li><li>Provide a detailed written report outlining:</li><li>Areas of non-compliance</li><li>Severity level of issues</li><li>Recommended remediation steps</li><li>Prioritized action plan</li><li>Share the checklist or methodology used to conduct the audit</li></ul><p>Responsibilities</p><ul><li>Use both automated tools and manual testing methods</li><li>Review site structure, navigation, forms, media, and interactive elements</li><li>Assess keyboard navigation, screen reader compatibility, color contrast, and semantic structure</li><li>Deliver findings in a clear, organized, and actionable format</li><li>Be available to clarify findings and answer follow-up questions</li></ul><p><br></p>
<p>Seeking a motivated French/English Bilingual Technical Support Level I professional to join a rapidly growing team. This role focuses on providing efficient, high-quality support to customers, assisting with technical troubleshooting, onboarding, and device monitoring. </p><p><br></p><p>Principal Responsibilities:</p><ul><li>Respond promptly and professionally to customer support tickets.</li><li>Document resolutions and key details in IT systems such as HubSpot.</li><li>Monitor customer devices for uptime, troubleshoot issues, and generate analytics reports.</li><li>Communicate technical updates across teams using platforms like Teams and HubSpot.</li><li>Track and resolve issues with internal IT and external vendors.</li><li>Keep users informed on issue status and next steps.</li><li>Deliver excellent customer service, addressing concerns with effective communication and problem-solving.</li><li>Availability for non-standard hours, weekends, and on-call shifts as needed.</li><li>Perform additional duties as required.</li></ul>
<p><strong>THE ROLE:</strong> </p><p>We’re seeking a Senior Data Integration Specialist to bring deep expertise in data pipelines, integration workflows, and client-facing technical support. In this role, you’ll strengthen data delivery processes, support client onboarding, and collaborate across teams to enhance how data products are built, delivered, and consumed. This position combines advanced technical skills with strong communication and problem-solving abilities.</p><p><em>Key Responsibilities</em></p><ul><li>Work with data across Oracle, Postgres, Snowflake, Elasticsearch, and Azure SQL</li><li>Refine and maintain internal data pipelines and ETL/ELT processes</li><li>Prepare and structure data for analytics tools (e.g., Power BI) and internal applications</li><li>Document integration workflows, mappings, and pipeline designs for reuse and knowledge sharing</li><li>Act as a technical resource to client-facing teams and provide guidance during data integrations</li><li>Support clients as they transition from legacy delivery methods to modern Postgres-based solutions</li><li>Help clients understand underlying data structures and apply them effectively</li><li>Share insights with product and data teams to influence future offerings</li><li>Mentor junior staff and contribute to cross-team collaboration on innovative data solutions</li></ul><p><strong>WHY THIS ROLE?</strong></p><p>This position offers the opportunity to work with cutting‑edge data platforms, partner directly with clients, and influence the direction of innovative data products. You’ll join a team that values collaboration, technical curiosity, and continuous improvement. The role provides competitive compensation, full benefits, and opportunities for long‑term professional growth within a forward‑thinking data organization. Are you passionate about data and love solving complex integration challenges? Then we encourage you to apply now!</p>
<p>Robert Half is recruiting for an ERP Integration Manager to lead the integration, optimization, and ongoing management of critical enterprise resource planning (ERP) systems. This is an exciting opportunity for a strategic and hands-on professional to oversee ERP system integration and ensure strong alignment across business processes and technology platforms.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead end-to-end ERP system integration, including project planning, coordination, and execution across multiple business units.</li><li>Collaborate with internal stakeholders to gather business requirements and design integration solutions.</li><li>Oversee data migration, testing, deployment, and system maintenance, ensuring data integrity and security.</li><li>Manage and mentor a team of technical professionals to achieve project goals and support system users.</li><li>Develop and deliver end-user training and system documentation.</li><li>Coordinate with third-party vendors and manage relationships to maximize solution effectiveness.</li><li>Proactively communicate project progress and issues to leadership and stakeholders.</li></ul><p><br></p>
