4 results for Help Deskdesktop Support Analyst in Scarborough, ON

Help Desk/Desktop Support Analyst

Concord, ON
onsite
Contract / Temporary to Hire
25 - 35 CAD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to join our team in Vaughan, Ontario in a Contract to permanent position. This role is ideal for a customer-focused IT specialist who enjoys resolving technical issues, supporting end users, and creating a smooth day-to-day technology experience across the business. The successful candidate will bring hands-on support experience, strong communication skills, and the ability to explain technical concepts clearly to non-technical users. Responsibilities: • Deliver front-line technical support for hardware, software, mobile devices, and workplace technology issues, ensuring timely resolution for end users. • Manage user administration tasks within Active Directory, including account creation, access updates, and policy-related support. • Support Microsoft 365 applications with a focus on Teams, assisting users with troubleshooting and providing practical guidance on effective use. • Coordinate IT administrative activities such as software subscription tracking, licence management, and arranging technical support coverage for other office locations. • Provide deskside and remote assistance for desktop, laptop, Mac, and peripheral-related concerns while maintaining a high standard of customer service. • Diagnose and resolve service desk incidents involving operating systems, computer hardware, connectivity, and common business applications. • Contribute to user training by helping staff build confidence with workplace tools and by translating technical information into clear, accessible instructions. • Work with a range of support technologies and environments, including Cisco, Citrix, Android, and Microsoft-based systems, to address operational needs.
2026-08-31T00:00:00Z

Product Support Analyst

Toronto, ON
onsite
Temporary
23 - 28 CAD / Hourly
We are looking for a Product Support Analyst to join a long-term contract opportunity supporting digital products within the staffing and recruitment industry in Toronto, Ontario. This 12-month engagement offers the possibility of extension or conversion and follows a hybrid schedule with four days in the office. In this role, you will help strengthen the client experience by resolving platform-related issues, guiding stakeholders through product support needs, and contributing to ongoing enhancements across digital tools and operational processes. Responsibilities: • Deliver senior-level support for digital platforms by assessing issues, setting priorities, and resolving incidents raised by internal teams, clients, and external partners. • Work closely with business stakeholders, technology teams, vendors, and developers to investigate problems, collect business needs, and help move solutions through to completion. • Provide clear guidance on platform functionality, support procedures, issue status, interim workarounds, and final resolutions for both technical and non-technical audiences. • Prepare and refine knowledge articles, user documentation, process guides, and operational materials to improve service consistency and knowledge sharing. • Contribute to release readiness activities by assisting with testing, validation, incident coordination, outage communications, and stakeholder updates for new or enhanced products. • Track support volumes, recurring incidents, and user feedback to identify patterns, perform root cause reviews, and recommend lasting improvements to tools and workflows. • Maintain a strong understanding of product features, digital capabilities, and relevant industry developments to support effective decision-making and service delivery. • Support cross-functional improvement initiatives related to user experience, operational efficiency, and digital platform performance. • Use tools such as JIRA, SQL, and related support resources to document issues, monitor progress, and assist with troubleshooting activities.
2026-09-04T00:00:00Z

Data Centre Technician

Toronto, ON
onsite
Temporary
25 - 30 CAD / Hourly
We are looking for a Data Centre Technician to support the day-to-day operation for a contract position based in the York Region. This role focuses on supporting data centre infrastructure, customer equipment, and connectivity systems to ensure reliable operations and service delivery. The successful candidate will perform cabling, rack and stack activities, hardware troubleshooting, and remote hands support, while responding to operational issues and service requests in a fast-paced environment. Responsibilities:<ul><li>Monitor and support critical facility infrastructure, including power, cooling, environmental, and building monitoring systems to ensure continuous operations.</li><li>Perform routine inspections, preventative maintenance activities, and operational checks throughout the data centre environment.</li><li>Install, route, label, and maintain structured copper and fibre cabling to support customer and infrastructure requirements.</li><li>Perform rack and stack activities, equipment installations, hardware upgrades, and decommissioning projects.</li><li>Provide hands-on hardware support, including replacing RAM, power supplies, blades, and other server components as required.</li><li>Respond to service requests and client tickets, performing hard resets, basic diagnostics, and Tier 1 troubleshooting to minimize downtime.</li><li>Support customers and vendors with onsite activities, equipment access, and remote hands services in accordance with operational procedures.</li><li>Receive, inventory, and organize incoming equipment shipments while maintaining accurate asset records and documentation.</li><li>Maintain accurate documentation, asset records, and change management activities while ensuring compliance with safety, security, and operational standards.</li><li>Assist with data centre moves, adds, changes, and decommissioning activities while adhering to established processes and best practices.</li></ul>
2026-09-04T00:00:00Z

Business Systems Analyst

Toronto, ON
onsite
Permanent
120000 - 130000 CAD / Yearly
We are looking for an experienced Business Systems Analyst to support enterprise initiatives that connect business priorities with technology and data solutions in Toronto, Ontario. This role works closely with investment, operations, finance, risk, compliance, and technology teams to clarify needs, improve processes, and strengthen decision-making through well-defined requirements and analysis. The successful candidate will contribute to transformation efforts by examining current workflows, shaping future-state processes, and supporting data-focused solutions that enhance efficiency, governance, and reporting. Key areas of focus would be: <ul><li>Business/Stakeholder Partnership & Requirements Management</li><li>Process Mapping & Business Transformation</li><li>Data Analysis & Data Mapping </li><li>AI Integration & Innovation/Enablement</li><li>Solution Delivery & Implementation – includes the UAT process</li></ul>Responsibilities:• Work with cross-functional stakeholders to gather objectives, identify operational needs, and convert business priorities into clear functional, technical, and data requirements.• Lead discovery meetings and working sessions to assess existing processes and uncover opportunities for stronger efficiency, control, and scalability.• Review and document present-state workflows, then help define improved future-state business processes across investment and operational functions.• Perform data mapping across interconnected platforms, establishing source-to-target relationships, transformation logic, and business rules for downstream use.• Trace data movement and dependencies between internal and external systems to support reporting accuracy and stronger information governance.• Identify opportunities to reduce manual effort through technology-enabled improvements, including the responsible use of AI-driven capabilities where appropriate.• Partner with project teams, architects, developers, product owners, and external vendors to support the delivery and implementation of business solutions.• Contribute to organizational change and user adoption activities by helping teams understand new processes, tools, and data practices.
2026-09-02T00:00:00Z