9 results for Customer Service Representative in Rexdale, ON

Bilingual Customer Service III - CAD

Markham, ON
remote
Contract / Temporary
24.00 - 27.00 CAD / Hourly
We are looking for a bilingual customer service representative to support customers and internal sales partners in a fast-paced healthcare environment in Markham, Ontario. This Long-term Contract opportunity offers a hybrid schedule and focuses on delivering responsive, accurate service in both English and French while helping maintain strong client relationships. The successful candidate will coordinate order-related activities, resolve inquiries efficiently, and contribute to a collaborative team committed to service excellence. Responsibilities: • Respond to customer and sales inquiries in English and French through phone and email, providing timely and attentive support. • Process customer orders and related requests accurately while following established service standards and internal procedures. • Investigate account, order, and service issues to achieve prompt resolution and a positive customer experience. • Support the setup and maintenance of customer accounts, ensuring information is complete and up to date. • Monitor shared inboxes and workload queues to action requests within expected timelines. • Work closely with sales representatives and internal teams to coordinate follow-ups, clarify details, and address customer needs. • Document interactions, updates, and outcomes clearly across relevant systems to maintain accurate records. • Assist with continuous improvement efforts and support operational changes or system-related updates as required.
2026-05-26T13:04:15Z

Sr. Customer Service Coordinator

Etobicoke, ON
onsite
Permanent
70000.00 - 90000.00 CAD / Yearly
We are looking for an experienced customer service specialist to oversee complex order activity and support key client relationships in Ontario. This position plays a central role in coordinating customer requirements with internal teams, ensuring orders move through the process accurately and on schedule. The successful candidate will also act as a knowledgeable resource on SAP-based order management while helping improve service quality, process consistency, and team effectiveness. Responsibilities: • Oversee a portfolio of strategic customer accounts, building strong working relationships and responding to service needs with professionalism and urgency. • Handle advanced customer concerns, order exceptions, and delivery-related issues by coordinating solutions across internal departments. • Manage the full order cycle from entry to final shipment, ensuring accuracy, timeliness, and alignment with customer expectations. • Track inventory availability, production timing, and shipping status to proactively address delays or fulfilment risks. • Investigate and resolve discrepancies involving orders, returns, credits, and transportation challenges with a focus on service recovery. • Support demand planning and forecast-related activities by maintaining reliable order information and communicating account trends. • Serve as the internal resource for SAP order management processes, offering guidance, troubleshooting support, and practical training to team members. • Maintain process documentation, uphold data accuracy standards, and contribute to testing, system updates, and operational improvement initiatives. • Review service performance indicators, identify opportunities for increased efficiency, and participate in cross-functional projects that strengthen customer satisfaction. • Assist with onboarding and mentoring team members by sharing best practices and providing support on complex account matters.
2026-06-09T20:48:47Z

Outside Sales Representative

Toronto, ON
onsite
Permanent
60000.00 - 65000.00 CAD / Yearly
An established investment management firm is seeking a driven, relationship-focused Regional Associate to join its growing Canadian sales team. This is an excellent opportunity for an ambitious sales professional looking to make a meaningful impact while working alongside experienced sales leaders in the financial services industry.Based in Toronto, with flexibility for candidates located in Montreal, this role partners closely with senior sales professionals to develop and execute regional business development strategies. The successful candidate will play a key role in expanding relationships within the financial advisor community and supporting the growth of a well-respected investment platform across a designated territory.This position is ideal for someone who enjoys proactive outreach, building professional relationships, uncovering opportunities, and contributing to a collaborative, high-performance sales environment. Key Responsibilities<ul><li>Support business development and sales growth within an assigned territory.</li><li>Conduct proactive outreach through phone calls, email campaigns, and virtual meetings with financial advisors, associates, and other industry contacts.</li><li>Build and maintain strong relationships with existing and prospective advisor partners.</li><li>Identify and qualify new business opportunities and contribute to a robust sales pipeline.</li><li>Schedule advisor meetings, presentations, and educational events.</li><li>Follow up on marketing initiatives, campaigns, webinars, and other engagement activities.</li><li>Partner with senior sales professionals to advance and close opportunities.</li><li>Respond to advisor inquiries and provide exceptional client service.</li><li>Assist with the coordination and preparation of both virtual and in-person meetings and presentations.</li><li>Maintain accurate records of client interactions, opportunities, and activity within the CRM system.</li><li>Develop a strong understanding of the firm's investment solutions, market positioning, and value proposition.</li><li>Contribute actively to team discussions, share best practices, and support continuous improvement initiatives.</li></ul>
2026-06-05T15:34:06Z

Member Services Specialist

Toronto, ON
onsite
Contract / Temporary
24.70 - 28.60 CAD / Hourly
Our client is a not‑for‑profit organization operating within the unionized construction sector, responsible for administering pension, health & welfare, and supplementary unemployment benefit (SUB) plans for its members. The organization works closely with employers, union representatives, and third‑party providers to ensure accurate contributions, compliance with collective agreements, and a strong member experience. This role is ideal for a hands‑on benefits detail oriented whose primary focus is benefits administration, processing, and member support.
2026-06-03T20:13:48Z

Collections Specialist

Mississauga, ON
onsite
Contract / Temporary
30.00 - 35.00 CAD / Hourly
We are looking for a Bilingual Collections Specialist to support business-to-business receivables management for a financial services organization in Ontario. This long-term contract opportunity is ideal for someone who is confident handling a high-volume portfolio, building strong client relationships, and securing payment commitments through effective negotiation. The successful candidate will bring a strong customer service approach, sound judgment, and the ability to maintain accurate documentation while working in a structured collections environment. Responsibilities• Maintain clear communication with customers in both French and English is a MUST. • Manage an assigned portfolio of approximately 300 business accounts and follow up on outstanding balances in a timely, consistent manner.• Contact clients to resolve overdue invoices, discuss account status, and negotiate practical payment arrangements that align with business guidelines.• Record all interactions, commitments, and account updates directly in the designated collections platform, ensuring files remain complete and current.• Monitor delinquent accounts closely, identify payment risks, and take appropriate action to encourage prompt resolution.• Work within established collection procedures to meet recovery targets and contribute to overall team performance, including commission-based results.• Review account details and payment histories to support informed discussions and accurate next steps on each file.
2026-06-12T16:28:47Z

French Bilingual AR/Collections Specialist

Mississauga, ON
onsite
Permanent
60000.00 - 70000.00 CAD / Yearly
We are seeking a detail-oriented and proactive Bilingual Accounts Receivable / Collections Specialist to join our clients' team. This role is responsible for the full accounts receivable cycle, with a strong focus on collections and maintaining positive client relationships in both English and French. Key Responsibilities<ul><li>Manage full-cycle accounts receivable, including invoicing, cash application, and account reconciliations</li><li>Proactively follow up on outstanding balances and drive collections efforts to reduce aging</li><li>Communicate with customers via phone and email in both English and French</li><li>Investigate and resolve billing discrepancies, short payments, and disputes</li><li>Maintain accurate customer account records within the ERP system</li><li>Prepare aging reports and provide regular updates on collection status</li><li>Collaborate with internal teams (sales, customer service, accounting) to resolve issues</li><li>Ensure adherence to company policies and credit/collection procedures</li></ul>
2026-05-27T15:28:44Z

Controller

Toronto, ON
remote
Permanent
160000.00 - 200000.00 CAD / Yearly
Our client is a publicly traded financial technology organization operating within the digital asset and investment management space. The company is experiencing continued growth through both organic expansion and strategic acquisitions and is seeking a Corporate Controller to join its finance leadership team. Reporting directly to the Chief Financial Officer, this role will be responsible for leading the financial reporting function, managing the external audit process, overseeing the quarterly close cycle, and supporting the continued development of the organization's finance infrastructure and internal control environment. This position offers significant exposure to executive leadership, public company reporting, and strategic initiatives within a dynamic and evolving industry. Key Responsibilities:<ul><li>Lead the quarterly and annual financial reporting process, ensuring accurate and timely reporting in accordance with applicable accounting standards.</li><li>Prepare and review consolidated financial statements and supporting schedules.</li><li>Manage the monthly, quarterly, and year-end close processes, maintaining reporting deadlines while identifying opportunities to improve efficiency and reduce close timelines.</li><li>Prepare financial information and supporting analyses for Management's Discussion & Analysis (MD& A) and other external reporting requirements.</li><li>Research complex accounting matters and prepare technical accounting memoranda to support accounting conclusions.</li><li>Manage the annual external audit and quarterly review processes, serving as the primary liaison with external auditors.</li><li>Coordinate audit deliverables across multiple entities and jurisdictions.</li><li>Support the CFO in maintaining and enhancing the organization's internal control framework, including compliance with public company reporting requirements.</li><li>Assist with the implementation and documentation of financial controls, policies, and procedures.</li><li>Provide leadership and oversight to a small team of accounting professionals.</li><li>Review work product, mentor team members, and support ongoing professional development.</li><li>Foster a collaborative, accountable, and high-performing finance function.</li><li>Support treasury management activities, banking relationships, and payment processes.</li><li>Oversee Canadian payroll administration.</li><li>Partner with operational teams across international locations to support reporting requirements, process improvements, and business initiatives.</li><li>Act as a key finance owner of the organization's ERP system, ensuring effective utilization and continuous enhancement.</li><li>Lead finance transformation initiatives focused on automation, scalability, process optimization, and reporting efficiency.</li><li>Support the integration of newly acquired businesses into the finance and reporting infrastructure.</li><li>Identify opportunities to leverage technology to strengthen controls and improve financial reporting processes.</li><li>Partner closely with the CFO on strategic finance initiatives, acquisitions, system implementations, and other projects supporting organizational growth.</li></ul>
2026-06-11T14:28:43Z

Director of Collections & Recovery

Toronto, ON
onsite
Permanent
145000.00 - 175000.00 CAD / Yearly
We are looking for an experienced Director of Collections & Recovery to lead the strategy, governance, and day-to-day direction of recovery operations in Toronto, Ontario. This role will shape policies, strengthen controls, and guide internal teams and external partners to deliver compliant, efficient, and customer-focused collections outcomes. The successful candidate will bring strong financial leadership, portfolio oversight, and operational insight to improve recovery performance and support sound business decisions. Responsibilities:• Establish and refine collections and charge-off frameworks, policies, and operating standards to promote consistent execution, strong governance, and audit preparedness across all channels.• Direct repossession, recovery, and post-charge-off activities by defining treatment paths, exception handling, settlement approaches, and provincially compliant practices that improve overall recovery results.• Design and manage the operational foundation for collections, including forecasting tools, staffing models, incentive plans, performance reporting, and financial oversight for budgets and profitability.• Monitor portfolio trends and key performance measures to assess team effectiveness, identify gaps, and implement corrective actions that enhance productivity and service quality.• Provide leadership and oversight for third-party agencies and service partners, ensuring performance expectations, compliance obligations, and customer treatment standards are consistently met.• Partner with senior leadership to deliver reporting, strategic recommendations, and business insights that support operational planning and executive decision-making.• Strengthen control environments and decisioning processes to reduce risk, improve consistency, and maintain adherence to regulatory and internal standards.• Lead continuous improvement initiatives within collections and recovery operations, including process enhancements and tools that support better execution and measurable results.
2026-06-09T18:08:39Z

Collections Specialist

Concord, ON
onsite
Contract / Temporary
27.00 - 27.00 CAD / Hourly
We are looking for a Collections Specialist to join a team in Concord, Ontario on a Long-term Contract basis. This position focuses on managing commercial receivables, assessing customer credit risk, and supporting timely payment activity across a varied account portfolio. The successful candidate will build strong working relationships with clients and internal teams while helping maintain accurate records, effective collections practices, and consistent credit oversight. Responsibilities: • Review customer credit profiles regularly and evaluate account status to support informed credit decisions. • Manage outstanding balances through proactive outreach, consistent follow-up, and thorough investigation of billing discrepancies or payment concerns. • Work closely with teams across the organization to coordinate invoicing, resolve account issues, and improve receivables performance. • Assess the financial standing of new and existing customers to identify exposure and recommend appropriate credit actions. • Learn each client’s billing and payment procedures to help streamline submissions and reduce delays in collection. • Verify that invoices satisfy customer-specific payment requirements and vendor portal standards before they are issued or submitted. • Prepare and maintain credit and collections reports that provide stakeholders with clear visibility into account activity and risk. • Recommend practical approaches for challenging accounts, including escalation steps and short-term credit holds when required. • Review account details and authorization requests, including order approvals, while keeping customer files current and accurate. • Respond promptly to client questions and account concerns while fostering attentive, service-oriented relationships.
2026-06-12T15:33:44Z