We are looking for a dedicated Customer Service Representative to join our team in Thornhill, Ontario. This is a Contract position with the possibility of becoming permanent, offering an excellent opportunity to contribute to meaningful work while growing your skills. The initial term is three months, with the potential for extension based on performance and business needs.<br><br>Responsibilities:<br>• Draft and manage various forms and correspondence related to claims files, including letters to members, third-party reports, and consent forms for police report requests.<br>• Process payments on claims, such as appraisal fees, glass repair invoices, and police report fees.<br>• Assist the Total Loss team by preparing and dispatching Proof of Loss documents to facilitate claim settlements.<br>• Request official reports, including police and fire incident reports, to support claims investigations.<br>• Coordinate the dispatch of property damage claim files to legal representatives as required.<br>• Organize, sort, and distribute incoming correspondence efficiently.<br>• Make outbound calls to members to gather initial details for new claims reported after-hours or online.<br>• Respond to inbound calls as needed, ensuring callers are directed to the appropriate department based on their needs.
We are looking for a highly motivated and detail-oriented Bilingual Customer Service Representative to join our team in Markham, Ontario. In this role, you will provide exceptional support to customers and sales representatives by managing inquiries, processing orders, and ensuring customer satisfaction. This is a long-term contract position that offers the opportunity to work in a hybrid environment, combining in-office and remote work.<br><br>Responsibilities:<br>• Deliver excellent customer service by maintaining a positive, empathetic, and detail-oriented attitude in all interactions.<br>• Manage customer accounts and orders, ensuring accuracy in processing requests, tracking issues, and resolving queries promptly.<br>• Handle and monitor email communication, ensuring customer orders and inquiries are addressed efficiently.<br>• Support new customers and assist them with navigating the online ordering portal.<br>• Document and resolve customer, sales, and patient interactions, escalating issues to the appropriate department when necessary.<br>• Monitor daily sales orders and transactions to ensure they are completed accurately and on time.<br>• Identify opportunities to upsell or cross-sell products and services during customer engagements.<br>• Propose and implement process improvement initiatives to enhance customer service operations.<br>• Collaborate effectively with cross-functional teams to achieve shared goals and ensure task completion.<br>• Adhere to established customer service standards, policies, and procedures while actively contributing to team objectives.
<p>We’re hiring an experienced Customer Service Manager to lead a team in a fast-paced B2B distribution environment. This role oversees daily service operations, system improvements (EDI, ERP, CRM), and drives efficiency across order management and customer communication.</p><p><strong>Responsibilities:</strong></p><ul><li>Lead, coach, and support a team of Customer Service Representatives/ Order Desk </li><li>Oversee pricing checks, stock inquiries, order expediting, and issue resolution</li><li>Ensure high-quality service in a high-volume order environment</li><li>Improve EDI processes and enhance ERP workflows (Epicor Prophet 21 is an asset)</li><li>Strengthen CRM usage and partner with IT on system improvements</li><li>Collaborate with Operations, Sales, Purchasing, and IT on continuous improvement initiatives</li></ul><p><br></p><p><br></p>
<p>Our client is looking for a motivated and personable <strong>Field Sales Representative</strong> to support brand growth through direct, on-the-ground engagement. This role focuses on delivering product samples to potential customers, building relationships with local businesses, and driving sales opportunities within key markets.</p><p><br></p><p>The ideal candidate is energetic, self-motivated, and passionate about food innovation and sustainability, with the ability to confidently represent the brand in face-to-face interactions.</p><p><br></p><p>Compensation: This is not a commissioned role. Mileage reimbursement provided for approved business-related travel.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Conduct regular visits to restaurants, retail stores, cafés, and other foodservice businesses to deliver product samples and introduce the brand.</li><li>Initiate conversations with restaurant owners, chefs, and store managers to present products and explore partnership opportunities.</li><li>Organize and conduct product samplings and demonstrations to increase brand awareness and generate new sales leads.</li><li>Build and maintain positive relationships with prospective customers and local partners.</li><li>Collect feedback from customers on product quality, usage, and market potential, and communicate insights to the sales and marketing teams.</li><li>Maintain accurate records of sales activities, customer interactions, and sampling outcomes.</li><li>Work toward weekly and monthly sales and outreach targets, supporting the acquisition of new accounts and local market growth.</li></ul><p><br></p>
We are looking for a dedicated Collections Specialist to join our team in Aurora, Ontario. In this contract role, you will be responsible for managing receivables related to parts, services, and rentals within the manufacturing industry. This position offers an opportunity to contribute to operational efficiency while maintaining strong relationships with customers and internal stakeholders.<br><br>Responsibilities:<br>• Negotiate payment arrangements with customers requiring additional time to settle their accounts.<br>• Establish and monitor weekly, monthly, and annual collection targets, providing reports on progress and subledger status.<br>• Conduct credit checks for new customers and oversee credit status, ensuring proactive communication about overdue accounts.<br>• Investigate account discrepancies by collaborating with internal teams, suppliers, and subcontractors to gather relevant information.<br>• Provide suggestions to improve invoice accuracy based on customer feedback during collection activities.<br>• Assist Parts and Service Administrators with work order reviews, invoice preparation, payroll processing, and other administrative tasks as required.<br>• Ensure timely and thorough communication with stakeholders to resolve payment issues and maintain account integrity.<br>• Support the Service team in additional operational functions as needed.<br>• Perform other duties as assigned by the Director of Canadian Service.
We are looking for a detail-oriented and personable Receptionist to join our team on a contract basis in Toronto, Ontario. In this role, you will be responsible for managing office operations, welcoming guests, and ensuring smooth communication between departments. This position is ideal for someone who thrives in an organized, fast-paced environment and has strong attention to detail.<br><br>Responsibilities:<br>• Greet and assist visitors in a detail-oriented and friendly manner, ensuring a positive first impression.<br>• Manage incoming calls and direct them to the appropriate departments with efficiency and courtesy.<br>• Organize and maintain office supplies, ensuring stock levels are adequate and replenished as needed.<br>• Submit work orders and liaise with the landlord for maintenance-related tasks.<br>• Provide updates and communicate effectively with leadership and management on office-related matters.<br>• Restock supplies in common areas, including meeting rooms and restrooms, on a regular basis.<br>• Maintain the overall organization and cleanliness of the office environment.<br>• Use Microsoft Teams and Outlook for scheduling, communication, and administrative tasks.<br>• Set up meeting rooms and ensure they are equipped for scheduled events.<br>• Support facilities management tasks as needed and identify areas for improvement.
<p>Are you a highly skilled tax professional with a passion for Canadian taxation and mentoring emerging talent? Our firm is seeking a Senior Tax Accountant to join our dynamic team. In this high-impact role, you will bridge complex tax strategy and client success, leveraging your expertise in public practice accounting to drive outstanding results.</p><p><strong> </strong></p><p><strong>Duties & Responsibilities:</strong></p><p><em>Team Leadership & Quality Control</em></p><ul><li>Oversee a team of bookkeepers, actively coaching and ensuring proficiency in financial statement preparation and T2 accuracy.</li><li>Review T1 and T2 returns at a high level, ensuring compliance with rigorous quality standards before filing.</li></ul><p><em>Tax Advisory & Strategy</em></p><ul><li>Meet with business owners to evaluate year-end performance and provide strategic advice (including optimal salary/dividend compensation structures).</li><li>Lead complex tax planning initiatives, such as corporate reorganizations and restructurings, including filing required tax elections.</li><li>Serve as the primary contact for CRA audits and reviews, resolving disputes and navigating complex tax scenarios.</li></ul><p><em>Operations & Execution</em></p><ul><li>Maintain technical excellence by processing complex financial statements and T1/T2 returns on a daily basis.</li><li>Manage a diverse client portfolio, ensuring all deadlines are met across multiple concurrent projects.</li><li>Identify opportunities for expanded service offerings within your client base and contribute to firm growth initiatives.</li></ul><p><strong>Key Interfaces:</strong></p><ul><li>Internal: Partners, Bookkeepers, Office Manager</li><li>External: Clients, Government Agencies, Financial Institution</li></ul><p><strong>What Success Looks Like:</strong> The ideal Senior Tax Accountant demonstrates a proactive, owner-operator mindset, balancing technical expertise with mentoring and advocacy. Success is delivered through error-free, timely filings, successful resolution of complex tax issues, and strategic tax plans that drive measurable client outcomes. Top performers grow their book of business by earning deep trust and supporting clients through every audit, reorganization, and fiscal year-end.</p><p><br></p><p><strong>Ready to advance your career?</strong></p><p>Apply today or contact a Robert Half talent solutions professional to schedule a walk-through and learn more about this opportunity.</p><p> </p>
<p><u>Title:</u> Financial Controller</p><p><u>Location:</u> Vaughan, Ontario, Canada, ON, Canada</p><p><br></p><p><u>About</u></p><p>The Byng Group is a multi-national full-service general construction company, transforming multifamily residential properties into magnificent renovations. Specializing in residential suite upgrades and common area maintenance and renovations. Byng currently operates in Ontario and in the US.</p><p>Our innovative turnover process, dedicated project management staff and integrated manufacturing facilities yield outstanding savings in time and money. Byng serves all projects with distinction, creatively meeting the needs of each customer uniquely.</p><p>Reporting to the Chief Financial Officer (CFO), the Controller is responsible for overseeing the day-to-day financial operations, including ensuring accurate and timely financial reporting, cash flow planning and financial forecasting. This individual will be responsible for implementing and maintaining internal controls and providing financial guidance to senior management.</p><p>The Controller will provide leadership and coaching to the Finance team members across all entities to maximize the efficiency and effectiveness of the team.</p><p><br></p><p><u>Responsibilities</u></p><p>· Lead the cash flow planning, reporting, and forecasting.</p><p>· Manage banking including review and approval of payments and transfers.</p><p>· Manage the month end close process.</p><p>· Lead and manage the AR, AP, and Financial accounting teams.</p><p>· Responsible for the performance of the Finance team including day-to-day coaching and performance evaluation and development of each individual.</p><p>· Prepare monthly, quarterly, and annual financial statements. </p><p>· Ensure that all financial reporting adheres to GAAP and that internal controls meet generally accepted auditing guidelines.</p><p>· Manage the financial system of the organization ensuring maximum productivity to meet the needs of the business today and in the future.</p><p>· Work closely with Management to provide financial information critical to the success of their areas of responsibility.</p><p>· Support the financial planning and analysis and budgeting processes</p><p>· Provide leadership for the accounting strategy, to optimize the company’s financial performance and strategic position.</p><p>· Manage the year-end process with external accountants, analyze results and develop process improvements based on the results.</p><p>· Ensure compliance with all legal and statutory requirements.</p><p>· Develop internal controls and procedures to protect and safeguard the company’s assets.</p>
<p>Robert Half is partnering with a leading client in Toronto, Ontario to recruit a detail-oriented Collections Specialist. This role is a vital part of the organization’s finance team, responsible for ensuring timely payment collections, maintaining accurate financial records, and fostering strong client relationships. Candidates with a background in financial services and excellent organizational skills are encouraged to apply and make an impact in a dynamic work environment.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Proactively monitor and manage overdue client accounts to ensure prompt collections.</li><li>Communicate with clients to resolve payment disputes while maintaining positive relationships.</li><li>Utilize accounting systems to track accounts, process payments, and update financial records.</li><li>Conduct investigations into delinquent accounts with tools such as Accurint.</li><li>Collaborate with internal teams to improve collection procedures and optimize workflows.</li><li>Analyze credit risk and provide account management recommendations.</li><li>Ensure compliance with all company policies and industry regulations throughout the collections process.</li><li>Maintain thorough documentation regarding all collections communications and transactions.</li><li>Identify and implement opportunities for process improvement to increase efficiency.</li></ul><p><br></p>
<p>We are looking for an organized and detail-oriented Assistant Controller to join our team in Toronto. In this role, you will play a key part in managing financial operations, ensuring compliance, and supporting liaising processes. If you thrive in a fast-paced environment and have a passion for optimizing accounting processes, this position is ideal for you.</p><p><br></p><p>Responsibilities:</p><p>• Oversee daily accounting operations, including accounts payable, payroll, and financial reporting.</p><p>• Oversee bookkeeping for multiple entities and assist/coordinate with external accountants for year-end financial statement and tax return preparations</p><p>• Manage payroll, accounts payable process and vendor payments</p><p>• Maintain the general ledger, ensuring all inter-company transactions and distributions are accurately recorded </p><p>• Support Controller in liaising with banking and brokerage representatives</p><p>• Monitor capital calls and distributions, execute and track wire transfers for investments and property acquisitions</p><p>• Liaise with external investment advisors and banks to ensure reporting integrity</p><p>• Monitor daily cash balances across multiple bank accounts to ensure adequate liquidity</p><p>• Manage family credit card programs, including limit increases, fraud monitoring, and expense categorization</p><p>• Coordinate with external accounting firms for the preparation of individual, trust, partnership, and foundation tax returns</p><p>• Assist in estate planning execution</p><p><br></p>
<p>We are looking for a skilled Collections Specialist to manage accounts receivable and ensure timely payments within the construction and manufacturing industries. This position offers an opportunity to safeguard financial operations by resolving payment issues, negotiating settlements, and maintaining positive relationships with clients and partners. If you excel at problem-solving and enjoy working in a dynamic environment, this role is perfect for you.</p><p><br></p><p>Responsibilities:</p><p>• Manage accounts receivable by reviewing aging reports and prioritizing collection efforts for overdue accounts.</p><p>• Negotiate payment plans and settlements in line with company policies and industry standards.</p><p>• Investigate and resolve invoice disputes, billing errors, and payment discrepancies through collaboration with internal teams.</p><p>• Maintain detailed documentation of all collection activities, including communications and payment commitments.</p><p>• Prepare and deliver regular reports to management regarding account statuses, collection outcomes, and unresolved issues.</p><p>• Ensure compliance with industry regulations, including credit policies and construction lien laws.</p><p>• Build and maintain strong relationships with internal departments and external clients to facilitate effective account management.</p><p>• Recommend accounts for escalation to legal action or third-party collections agencies when necessary.</p><p><br></p><p>This job posting is for a current vacancy with our client.</p><p>Our Specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster</p>
We are looking for an experienced Collections Specialist to join our team in Milton, Ontario. In this long-term contract position, you will play a key role in managing accounts receivable and ensuring timely payments from clients. This opportunity is ideal for someone with strong organizational skills and a background in collections within the metal fabrication industry.<br><br>Responsibilities:<br>• Generate weekly aged accounts receivable reports for multiple regions and monitor outstanding balances.<br>• Communicate with clients regarding overdue payments and follow up on unresolved accounts.<br>• Create and distribute monthly reminder letters through the database system to ensure timely payment.<br>• Upload client invoices accurately using the designated portal.<br>• Process credit card transactions and maintain secure payment records.<br>• Address inquiries from clients and internal teams, investigating billing discrepancies and correcting errors.<br>• Maintain customer records by updating addresses, assigning language preferences, and verifying Class IDs.<br>• Assess payment trends to determine when to place or lift credit holds based on client payment behaviours.<br>• Prepare detailed aged accounts receivable analysis reports for management review.<br>• Utilize Dynamics GP and Microsoft Excel to manage financial data efficiently.
