10 results for Customer Service Representative in Rexdale, ON

Customer Service Representative

Thornhill, ON
remote
Contract to Hire
17.10 - 19.80 CAD / Hourly
We are looking for a Customer Service Representative to join a busy service-focused team in Ontario on a contract basis with the potential for a permanent opportunity. This opportunity is ideal for someone who enjoys supporting customers, managing documentation, and staying organized while handling a high volume of work. The role will help address a significant claims-related backlog and requires strong communication, sound judgement, and a detail-oriented approach to service. Responsibilities: • Create and prepare claim-related documents, including member correspondence, consent forms, and supporting letters required for file activity. • Handle payment processing for claim expenses such as appraisal charges, glass invoices, and report-related fees with accuracy and attention to detail. • Assist the Total Loss team by assembling and issuing proof of loss documentation to support timely settlements. • Obtain external records, including police and fire reports, to help move investigations and claim reviews forward. • Send property damage claim files to legal representatives when requested, ensuring documentation is complete and properly organized. • Receive, sort, and distribute incoming mail and correspondence to the appropriate files or team members. • Place outbound calls to members to gather first notice of loss details for claims submitted after hours or through online channels. • Respond to inbound calls as needed and direct customers efficiently to the correct department based on their needs.
2026-06-23T19:13:57Z

Member Services Representative – Benefits

Toronto, ON
onsite
Permanent
60000.00 - 70000.00 CAD / Yearly
Robert Half Canada is hiring a Member Services Representative for a valued client in the benefits and pension administration sector. This is an excellent opportunity for a service-driven professional who enjoys helping people, solving complex benefit-related questions, and making a meaningful impact through accurate, compassionate member support. If you bring experience in benefits, disability, leave administration, or pension-related services, this role offers the chance to grow your expertise in a collaborative and member-focused environment. What You’ll Do<ul><li>Serve as a key point of contact for members with questions related to benefit and pension plans.</li><li>Administer benefit updates such as enrollments, reinstatements, terminations, dependent changes, beneficiary updates, and supporting documentation.</li><li>Support disability, leave, and self-pay administration, including tracking, communication, documentation, and funding calculations.</li><li>Work closely with external providers, claims administrators, and internal stakeholders to help resolve member issues efficiently and professionally.</li><li>Maintain accurate records, process forms, and ensure documentation is complete and compliant.</li><li>Assist members with online portal access and basic technical support.</li><li>Contribute to special projects, wellness events, and other member service initiatives as needed.</li></ul>
2026-06-18T19:18:46Z

Sr. Customer Service Coordinator

Etobicoke, ON
onsite
Permanent
70000.00 - 90000.00 CAD / Yearly
We are looking for an experienced customer service specialist to oversee complex order activity and support key client relationships in Ontario. This position plays a central role in coordinating customer requirements with internal teams, ensuring orders move through the process accurately and on schedule. The successful candidate will also act as a knowledgeable resource on SAP-based order management while helping improve service quality, process consistency, and team effectiveness. Responsibilities: • Oversee a portfolio of strategic customer accounts, building strong working relationships and responding to service needs with professionalism and urgency. • Handle advanced customer concerns, order exceptions, and delivery-related issues by coordinating solutions across internal departments. • Manage the full order cycle from entry to final shipment, ensuring accuracy, timeliness, and alignment with customer expectations. • Track inventory availability, production timing, and shipping status to proactively address delays or fulfilment risks. • Investigate and resolve discrepancies involving orders, returns, credits, and transportation challenges with a focus on service recovery. • Support demand planning and forecast-related activities by maintaining reliable order information and communicating account trends. • Serve as the internal resource for SAP order management processes, offering guidance, troubleshooting support, and practical training to team members. • Maintain process documentation, uphold data accuracy standards, and contribute to testing, system updates, and operational improvement initiatives. • Review service performance indicators, identify opportunities for increased efficiency, and participate in cross-functional projects that strengthen customer satisfaction. • Assist with onboarding and mentoring team members by sharing best practices and providing support on complex account matters.
2026-06-09T20:48:47Z

Outside Sales Representative

Toronto, ON
onsite
Permanent
60000.00 - 65000.00 CAD / Yearly
An established investment management firm is seeking a driven, relationship-focused Regional Associate to join its growing Canadian sales team. This is an excellent opportunity for an ambitious sales professional looking to make a meaningful impact while working alongside experienced sales leaders in the financial services industry.Based in Toronto, with flexibility for candidates located in Montreal, this role partners closely with senior sales professionals to develop and execute regional business development strategies. The successful candidate will play a key role in expanding relationships within the financial advisor community and supporting the growth of a well-respected investment platform across a designated territory.This position is ideal for someone who enjoys proactive outreach, building professional relationships, uncovering opportunities, and contributing to a collaborative, high-performance sales environment. Key Responsibilities<ul><li>Support business development and sales growth within an assigned territory.</li><li>Conduct proactive outreach through phone calls, email campaigns, and virtual meetings with financial advisors, associates, and other industry contacts.</li><li>Build and maintain strong relationships with existing and prospective advisor partners.</li><li>Identify and qualify new business opportunities and contribute to a robust sales pipeline.</li><li>Schedule advisor meetings, presentations, and educational events.</li><li>Follow up on marketing initiatives, campaigns, webinars, and other engagement activities.</li><li>Partner with senior sales professionals to advance and close opportunities.</li><li>Respond to advisor inquiries and provide exceptional client service.</li><li>Assist with the coordination and preparation of both virtual and in-person meetings and presentations.</li><li>Maintain accurate records of client interactions, opportunities, and activity within the CRM system.</li><li>Develop a strong understanding of the firm's investment solutions, market positioning, and value proposition.</li><li>Contribute actively to team discussions, share best practices, and support continuous improvement initiatives.</li></ul>
2026-06-05T15:34:06Z

Bilingual Collections Specialist

Mississauga, ON
onsite
Contract / Temporary
30.00 - 35.00 CAD / Hourly
We are looking for a Bilingual Collections Specialist to support business-to-business receivables management for a financial services organization in Ontario. This long-term contract opportunity is ideal for someone who is confident handling a high-volume portfolio, building strong client relationships, and securing payment commitments through effective negotiation. The successful candidate will bring a strong customer service approach, sound judgment, and the ability to maintain accurate documentation while working in a structured collections environment. Responsibilities• Maintain clear communication with customers in both French and English is a MUST. • Manage an assigned portfolio of approximately 300 business accounts and follow up on outstanding balances in a timely, consistent manner.• Contact clients to resolve overdue invoices, discuss account status, and negotiate practical payment arrangements that align with business guidelines.• Record all interactions, commitments, and account updates directly in the designated collections platform, ensuring files remain complete and current.• Monitor delinquent accounts closely, identify payment risks, and take appropriate action to encourage prompt resolution.• Work within established collection procedures to meet recovery targets and contribute to overall team performance, including commission-based results.• Review account details and payment histories to support informed discussions and accurate next steps on each file.
2026-06-24T17:33:42Z

Collections Specialist

Toronto, ON
onsite
Contract / Temporary
23.75 - 27.50 CAD / Hourly
We are looking for a Collections Specialist to support billing and receivables activities for a healthcare organization in Toronto, Ontario. This Long-term Contract opportunity is suited to someone who can balance firm follow-up with a detail-oriented, customer-focused approach while helping maintain accurate account records. The successful candidate will work closely with clients and internal finance partners to address invoice concerns, reduce overdue balances, and keep documentation current. Responsibilities: • Manage incoming questions related to invoices and billing matters, providing timely and detail-oriented responses. • Investigate account issues and work directly with clients to settle discrepancies, clarify charges, and resolve payment concerns. • Track outstanding receivables, prioritize overdue accounts, and conduct consistent follow-up to encourage prompt payment. • Maintain complete and accurate notes on collection activity, payment discussions, and account updates in the appropriate systems. • Produce regular summaries and reports on receivables, overdue balances, and collection progress for internal review. • Partner with the finance team to confirm account information is current and that billing procedures are applied correctly. • Submit required online updates and status information to keep records and reporting obligations up to date. • Support the reduction of delinquent accounts across an assigned portfolio through organized follow-up and sound judgment.
2026-07-06T16:28:51Z

Manager of Office Services & Facilities

Toronto, ON
onsite
Permanent
100000.00 - 110000.00 CAD / Yearly
Robert Half Canada is recruiting on behalf of our client for a Manager, Office Services & Facilities in Toronto. This role is responsible for leading the day-to-day operations of the office and helping deliver a professional, client-focused, and high-performing workplace experience.Reporting to the Chief Administrative Officer, the successful candidate will oversee facilities, conference services, and Business Centre operations, while leading the local Office Services team and partnering with office leadership on service delivery, budgeting, risk awareness, and continuous improvement. This role requires on-site presence a minimum of four (4) days per week. Responsibilities<ul><li>Lead daily office operations, including facilities, conference services, and Business Centre functions</li><li>Oversee vendor relationships for workplace services such as janitorial, mail, print, food service, and office amenities</li><li>Support compliance with security, risk management, business continuity, and emergency preparedness protocols</li><li>Partner with office leadership and internal teams to deliver a consistent, client-ready workplace experience</li><li>Lead, coach, and develop the Office Services team in Toronto</li><li>Support budgeting, cost management, and vendor spend oversight</li><li>Identify and implement service and workplace process improvements</li><li>Collaborate on space utilization and workplace planning initiatives</li></ul>
2026-07-06T14:13:43Z

Controller

Toronto, ON
remote
Permanent
160000.00 - 200000.00 CAD / Yearly
Our client is a publicly traded financial technology organization operating within the digital asset and investment management space. The company is experiencing continued growth through both organic expansion and strategic acquisitions and is seeking a Corporate Controller to join its finance leadership team. Reporting directly to the Chief Financial Officer, this role will be responsible for leading the financial reporting function, managing the external audit process, overseeing the quarterly close cycle, and supporting the continued development of the organization's finance infrastructure and internal control environment. This position offers significant exposure to executive leadership, public company reporting, and strategic initiatives within a dynamic and evolving industry. Key Responsibilities:<ul><li>Lead the quarterly and annual financial reporting process, ensuring accurate and timely reporting in accordance with applicable accounting standards.</li><li>Prepare and review consolidated financial statements and supporting schedules.</li><li>Manage the monthly, quarterly, and year-end close processes, maintaining reporting deadlines while identifying opportunities to improve efficiency and reduce close timelines.</li><li>Prepare financial information and supporting analyses for Management's Discussion & Analysis (MD& A) and other external reporting requirements.</li><li>Research complex accounting matters and prepare technical accounting memoranda to support accounting conclusions.</li><li>Manage the annual external audit and quarterly review processes, serving as the primary liaison with external auditors.</li><li>Coordinate audit deliverables across multiple entities and jurisdictions.</li><li>Support the CFO in maintaining and enhancing the organization's internal control framework, including compliance with public company reporting requirements.</li><li>Assist with the implementation and documentation of financial controls, policies, and procedures.</li><li>Provide leadership and oversight to a small team of accounting professionals.</li><li>Review work product, mentor team members, and support ongoing professional development.</li><li>Foster a collaborative, accountable, and high-performing finance function.</li><li>Support treasury management activities, banking relationships, and payment processes.</li><li>Oversee Canadian payroll administration.</li><li>Partner with operational teams across international locations to support reporting requirements, process improvements, and business initiatives.</li><li>Act as a key finance owner of the organization's ERP system, ensuring effective utilization and continuous enhancement.</li><li>Lead finance transformation initiatives focused on automation, scalability, process optimization, and reporting efficiency.</li><li>Support the integration of newly acquired businesses into the finance and reporting infrastructure.</li><li>Identify opportunities to leverage technology to strengthen controls and improve financial reporting processes.</li><li>Partner closely with the CFO on strategic finance initiatives, acquisitions, system implementations, and other projects supporting organizational growth.</li></ul>
2026-06-11T14:28:43Z

Collections Specialist

Concord, ON
onsite
Contract / Temporary
30.40 - 35.20 CAD / Hourly
We are looking for a Collections Specialist to join our client’s team in Concord, Ontario on a Contract basis. This position supports accounts receivable activities for a primarily commercial and industrial customer base, with a strong focus on invoicing, payment application, and proactive follow-up on outstanding balances. The successful candidate will bring sound accounting knowledge, confidence using Excel and accounting systems, and a responsive, detail-oriented approach to customer communication. Responsibilities: • Manage business-to-business collections by following up on overdue accounts and maintaining consistent communication with customers to support timely payment. • Prepare and issue a high volume of invoices each month, ensuring billing details, pricing, and charge calculations are accurate before distribution. • Apply incoming payments in the accounting system, including electronic funds transfers and occasional cheque receipts, while keeping customer accounts up to date. • Review aging reports regularly, identify outstanding receivables, and take appropriate action to reduce days outstanding and improve collection results. • Upload invoices to customer portals and confirm required documentation is submitted correctly to support efficient payment processing. • Work closely with internal accounting and service teams to resolve billing discrepancies, clarify account details, and support accurate receivables records. • Use Excel tools such as pivot tables and VLOOKUP to organize account information, track payment activity, and support reporting needs. • Maintain accurate documentation of collection activity, account status, and customer interactions within the appropriate systems. • Support invoicing and receivables processes related to service work, including reviewing charges and helping ensure account balances reflect correct billing information.
2026-07-07T15:18:44Z

Executive Assistant

Toronto, ON
onsite
Contract / Temporary
33.25 - 38.50 CAD / Hourly
We are looking for an Executive Assistant to provide seamless support to a senior HR executive within a respected investment advisory environment. This long-term contract opportunity is ideal for someone who thrives in a fast-paced setting, brings sound judgment to shifting priorities, and maintains a detail-oriented, proactive approach to executive support. The successful candidate will play a key role in keeping meetings, communications, materials, and administrative activities organized so leadership can stay focused on strategic objectives. Responsibilities:• Provide dedicated administrative support to the Chief People Officer, ensuring daily activities and priorities are managed efficiently.• Oversee a complex calendar, arrange meetings, and adjust schedules quickly to accommodate changing business needs.• Create and organize briefing packages, partner communications, and other materials required for executive review.• Prepare meeting agendas in advance and ensure all background documents are assembled and distributed on time.• Monitor follow-up tasks arising from meetings and maintain visibility on outstanding action items and deadlines.• Process and reconcile expense submissions promptly while keeping accurate records of related documentation.• Coordinate travel arrangements and meeting logistics using appropriate business tools and platforms.• Maintain an organized administrative workflow by managing correspondence, documents, and time-sensitive requests with attention to detail.• Anticipate executive needs and provide dependable day-to-day support that strengthens overall time management and productivity.
2026-07-08T19:38:09Z