14 results for Regulatory Reporting Manager in Port Credit, ON

Manager of Financial reporting

Thornhill, ON
onsite
Permanent
110000.00 - 130000.00 CAD / Yearly
Manager, Insurance Accounting & Reporting About the CompanyOur client is a well-established organization within the insurance industry, known for its strong culture, collaborative environment, and commitment to professional development. About the OpportunityThe successful candidate will be responsible for leading key accounting and reporting activities within the insurance finance function. This role will work closely with internal stakeholders across Finance, Risk, Actuarial, and Operations while ensuring the integrity of financial reporting and supporting strategic initiatives. Key Responsibilities<ul><li>Review and approve accounting journal entries, reconciliations, and supporting analysis prepared by team members.</li><li>Develop and maintain accounting procedures and controls to ensure accurate and efficient financial reporting.</li><li>Prepare and analyze quarterly and annual financial performance reporting for internal and external stakeholders.</li><li>Support the preparation of financial statements, regulatory filings, and other reporting requirements.</li><li>Lead balance sheet and income statement analyses, ensuring accuracy and completeness of financial information.</li><li>Interpret and apply technical accounting guidance to support compliance with applicable accounting standards.</li><li>Partner with business leaders across Finance, Risk, Actuarial, and Operations to support decision-making and reporting requirements.</li><li>Coordinate activities related to audits, regulatory reviews, and external reporting requests.</li><li>Lead and support finance initiatives involving process improvements, systems implementations, automation, and reporting enhancements.</li><li>Identify opportunities to improve reporting processes, strengthen controls, and increase operational efficiency.</li></ul>
2026-09-04T15:48:39Z

Controller

Mississauga, ON
onsite
Permanent
110000.00 - 130000.00 CAD / Yearly
ControllerOur client is seeking an experienced Controller to lead the accounting and finance function. This position will oversee financial reporting, budgeting, forecasting, cash flow management, compliance, internal controls, and a small accounting team while serving as a key business partner to leadership. Key Responsibilities<ul><li>Lead all accounting operations, including AP, AR, payroll, and general ledger activities.</li><li>Manage month-end, quarter-end, and year-end close processes.</li><li>Prepare accurate financial statements, budgets, forecasts, and management reports.</li><li>Monitor cash flow, working capital, and financial performance.</li><li>Oversee internal controls, compliance, tax filings, and regulatory reporting.</li><li>Coordinate annual audits and act as the primary contact for external auditors.</li><li>Analyze financial results and provide recommendations to improve profitability and efficiency.</li><li>Maintain fixed asset records, account reconciliations, and financial systems.</li><li>Support strategic planning, capital budgeting, and special projects.</li><li>Lead, mentor, and develop accounting staff</li></ul>.
2026-08-25T18:08:39Z

Director of Finance

Grimsby, ON
onsite
Permanent
120000.00 - 150000.00 CAD / Yearly
Robert Half is recruiting for a Director of Finance on behalf of a well-established organization operating within a regulated environment. Reporting directly to the President & CEO, this executive leadership role is responsible for providing strategic oversight of finance, accounting, regulatory reporting, billing, and human resources administration. As a key member of the senior leadership team, the Director of Finance will play a critical role in driving financial performance, supporting corporate strategy, ensuring regulatory compliance, and providing insightful analysis to support business decisions. The successful candidate will lead a team of finance and administrative professionals while partnering closely with executive leadership and the Board of Directors. This role is 100% onsite. Key Responsibilities<ul><li>Provide strategic financial leadership and support the development of short and long-term business plans.</li><li>Lead budgeting, forecasting, cash flow management, financial reporting, and performance analysis.</li><li>Oversee all accounting operations, internal controls, tax compliance, fixed asset management, and financial reporting activities.</li><li>Coordinate annual audits and ensure compliance with IFRS and applicable regulatory requirements.</li><li>Manage debt financing, liquidity planning, banking relationships, and capital structure initiatives.</li><li>Monitor key operational and financial metrics and provide recommendations to support organizational performance.</li><li>Oversee regulatory filings, rate applications, and reporting requirements within a regulated business environment.</li><li>Partner with leadership to identify and manage financial, operational, and enterprise risks.</li><li>Provide oversight of human resources administration, workforce planning, recruitment, performance management, and succession planning.</li><li>Support labour relations activities, including collective bargaining and grievance management.</li><li>Lead, mentor, and develop team members while fostering a culture of accountability, collaboration, and continuous improvement.</li></ul>The Ideal CandidateYou are a strategic and collaborative finance leader who combines strong technical expertise with exceptional business acumen. You bring integrity, sound judgment, and the ability to balance strategic objectives with operational execution. Comfortable partnering with senior executives, boards, regulators, lenders, and employees alike, you excel at building high-performing teams and driving organizational success through strong financial leadership.
2026-09-15T02:24:07Z

Sr. Accountant/Manager/Assistant Manager

Toronto, ON
onsite
Permanent
70000.00 - 115000.00 CAD / Yearly
Robert Half Canada is recruiting on behalf of an organization seeking a Senior Accountant /Assistant Manager to support financial reporting, accounting operations, and process improvement initiatives. This opportunity is suited to an experienced accounting professional who can contribute both strategically and operationally within a collaborative finance environment.The successful candidate will bring a strong foundation in accounting and financial analysis, along with the ability to support reporting accuracy, compliance, and continuous improvement across finance processes. Depending on experience, this role may be positioned at the Senior Accountant, Assistant Manager, or Manager level. Key Responsibilities<ul><li>Prepare and review journal entries, account reconciliations, and working papers to support accurate financial reporting.</li><li>Assist with month-end, quarter-end, and year-end close processes.</li><li>Support the preparation of financial statements, internal reports, and supporting analysis.</li><li>Monitor general ledger activity and investigate variances, discrepancies, and unusual transactions.</li><li>Contribute to budgeting, forecasting, and financial analysis activities.</li><li>Support internal controls, compliance requirements, and audit-related processes.</li><li>Assist with tax, regulatory, and statutory reporting requirements, as applicable.</li><li>Identify opportunities to improve accounting processes, reporting workflows, and internal procedures.</li><li>Partner with internal stakeholders across finance and other business functions to support operational and reporting needs.</li><li>Provide guidance or mentorship to junior team members, where appropriate.</li></ul>
2026-09-15T17:28:44Z

Manager- Payroll & Benefits

Hamilton, ON
onsite
Permanent
100000.00 - 120000.00 CAD / Yearly
Our client is a Canadian-based company located in Hamilton, Ontario seeking a Manager, Payroll & Benefits to join their team and take ownership of payroll, benefits, pension administration and related HR processes for both Canadian and U.S. employees. Reporting to the Chief Financial Officer and Vice-President of Human Resources, this is a highly visible role that works closely with Finance, Human Resources, external consultants, benefit providers, pension trustees and government agencies. Key ResponsibilitiesPayroll Administration<ul><li>Administer Canadian and U.S. salaried payroll, ensuring accurate, timely and confidential processing.</li><li>Oversee Canadian hourly payroll administration in accordance with the collective bargaining agreement and applicable legislation.</li><li>Review payroll registers, coordinate payroll funding and maintain accurate payroll records.</li><li>Prepare and file annual payroll reporting, including T4s, T4As and U.S. Forms W-2.</li><li>Ensure compliance with payroll legislation, tax requirements, employment standards and company policies.</li></ul>Benefits Administration<ul><li>Manage the day-to-day administration of Canadian and U.S. employee benefit programs, including health, dental, life, disability and AD& D plans.</li><li>Administer short- and long-term disability claims, including coordination of return-to-work programs.</li><li>Lead annual benefit renewals, carrier negotiations and cost-containment initiatives.</li><li>Liaise with benefit providers, consultants, legal counsel and employees.</li><li>Reconcile benefit eligibility files, carrier invoices and management reports.</li><li>Administer Supplemental Unemployment Benefit (SUB) Plan requirements and regulatory filings.</li></ul>Pension Administration<ul><li>Serve as a member of the Company's Pension Committee.</li><li>Administer defined benefit, defined contribution and SIMPLE IRA pension plans.</li><li>Process pension transactions including retirements, enrolments, pension adjustments, lump-sum payments and benefit calculations.</li><li>Maintain pension records and ensure compliance with applicable legislation and filing requirements.</li><li>Prepare pension reports, funding schedules, benefit forecasts and regulatory filings.</li><li>Monitor pension funding requirements and support ongoing process improvements.</li></ul>Payroll Accounting & Financial Reporting<ul><li>Prepare and reconcile payroll, benefit and pension-related journal entries.</li><li>Reconcile payroll liabilities, source deductions, benefit premiums and pension contributions.</li><li>Process statutory remittances, including EHT, WSIB and other regulatory obligations.</li><li>Calculate monthly insurance premiums and prepare related payments.</li><li>Prepare weekly funding requirements for the Administrative Services Only (ASO) account.</li><li>Support monthly and year-end financial reporting.</li><li>Provide payroll, pension and benefit information for financial statement preparation.</li></ul>
2026-09-16T18:53:38Z

Senior Accountant

Burlington, ON
onsite
Permanent
90000.00 - 105000.00 CAD / Yearly
Our client is a well-established and growing manufacturing organization seeking an experienced Senior Accountant to join their Finance team. This is a hands-on role with a strong focus on job costing, project margin analysis, month-end reporting, and financial process improvement. The successful candidate will work closely with Finance, Operations, Project Management, Engineering, and other key stakeholders to provide accurate financial information and support business decision-making. Key ResponsibilitiesOperations & Job Costing<ul><li>Maintain accurate job costing and provide timely analysis of project margins, efficiency, and variances.</li><li>Support project reviews and identify opportunities to improve project profitability and margins.</li><li>Assist with quoting and pricing decisions by providing financial analysis and insight.</li><li>Manage annual SR& ED and other government grant applications, acting as the primary point of contact throughout the process.</li><li>Develop and enhance financial and operational KPIs in partnership with the Controller.</li><li>Provide financial insight and analysis to support operational and project-related decision-making.</li></ul>Finance & Accounting<ul><li>Manage the month-end close process and prepare accurate financial reporting, with a target close of approximately five business days.</li><li>Perform day-to-day transactional accounting activities and ensure the accuracy and completeness of financial records.</li><li>Manage job routing and job costing activities to ensure projects are accurately captured and reported.</li><li>Ensure compliance with applicable regulatory, government, and customer-mandated requirements.</li><li>Provide oversight of the day-to-day activities of the Finance team.</li><li>Maintain and strengthen internal controls and accounting processes.</li><li>Identify opportunities to improve financial processes, reporting, and overall efficiency.</li><li>Support the Controller with financial analysis, reporting, and ad hoc projects as required.</li></ul> Qualifications & Experience<ul><li>5+ years of progressive accounting experience, ideally within a project-based manufacturing environment.</li><li>Strong understanding of job costing, project accounting, margin analysis, and month-end close.</li><li>Experience with financial reporting, reconciliations, variance analysis, and general accounting.</li><li>Strong Excel skills and experience working with ERP/accounting systems.</li><li>Post-secondary education in Accounting, Business, Finance, or a related discipline preferred.</li><li>Excellent attention to detail, organization, and time-management skills.</li><li>Strong analytical and problem-solving abilities.</li><li>Comfortable working independently while also contributing to a collaborative team environment.</li><li>Strong communication skills and the ability to work effectively across Finance, Operations, Engineering, and Project Management.</li><li>A proactive mindset with a demonstrated ability to identify issues, improve processes, and take ownership.</li></ul>
2026-08-21T15:48:46Z

Controller

Toronto, ON
onsite
Permanent
115000.00 - 125000.00 CAD / Yearly
Our client is a well-established and growing residential home builder and land developer with a strong reputation for creating exceptional communities across the GTA. With a robust pipeline of future development projects, the organization is seeking an experienced and hands-on Controller to lead its finance and accounting function.Reporting directly to the President, the Controller will play a key leadership role in overseeing financial operations, managing a high-performing accounting team, and providing strategic financial guidance to support continued growth.Position SummaryThe Controller will be responsible for all aspects of financial reporting, project accounting, budgeting, treasury management, and internal controls. This individual will partner closely with operations, construction, development, and executive leadership to ensure accurate financial reporting and effective financial management across multiple projects and entities.Key ResponsibilitiesFinancial Reporting & Accounting<ul><li>Lead the monthly, quarterly, and annual financial reporting process.</li><li>Prepare and review consolidated financial statements and supporting schedules.</li><li>Ensure compliance with ASPE, and relevant regulatory requirements.</li><li>Oversee general ledger, account reconciliations, and month-end close activities.</li><li>Manage year-end audits and liaise with external auditors, tax advisors, and financial institutions.</li><li>Monitor and improve accounting policies, procedures, and internal controls.</li></ul>Construction & Project Accounting<ul><li>Oversee accounting for residential construction and land development projects.</li><li>Monitor project budgets, costs, profitability, and cash flow forecasts.</li><li>Analyze project performance and provide detailed reporting to senior management.</li><li>Review construction draws, development expenditures, lot inventories, and project allocations.</li><li>Ensure timely and accurate capitalization of development and construction costs.</li><li>Oversee joint venture and partnership accounting where applicable.</li></ul>Treasury & Cash Management<ul><li>Manage corporate cash flow, liquidity, and banking relationships.</li><li>Prepare short and long-term cash flow forecasts.</li><li>Support financing activities, lender reporting, and covenant compliance.</li><li>Monitor project financing requirements and funding draws.</li></ul>Leadership & Team Management<ul><li>Lead, mentor, and develop the accounting and finance team.</li><li>Establish performance objectives and promote professional development.</li><li>Foster a culture of accountability, collaboration, and continuous improvement.</li><li>Partner with operational leaders to support strategic decision-making.</li></ul>Strategic Finance<ul><li>Support annual budgeting and forecasting processes.</li><li>Provide financial analysis and recommendations to executive leadership.</li><li>Assist with acquisition, development, financing, and investment evaluations.</li><li>Contribute to system enhancements, process improvements, and operational efficiencies.</li></ul>
2026-08-19T20:18:45Z

Director Finance

North York, ON
onsite
Permanent
150000.00 - 170000.00 CAD / Yearly
Our client, a rapidly growing financial services organization, is seeking a hands-on Director Finance to lead accounting operations, financial reporting, and internal controls. The Director Finance will play a key role in strengthening the accounting function through enhanced processes, automation, and financial discipline.This position is ideal for a technically strong CPA who thrives in a fast-paced, growth-oriented environment and can balance strategic leadership with hands-on execution. The Director, Finance will oversee the close process, ensure the integrity of financial reporting, provide technical accounting guidance, and lead a high-performing finance team.Key ResponsibilitiesFinancial Reporting, Accounting & Controls<ul><li>Lead the monthly, quarterly, and annual close processes, ensuring timely, accurate, and complete financial reporting.</li><li>Oversee journal entries, account reconciliations, financial statement preparation, and supporting analyses.</li><li>Maintain strong balance sheet integrity through robust review processes and timely resolution of reconciling items.</li><li>Oversee accounting for premium flows, claims funds, insurer settlements, trust accounts, and cash management activities.</li><li>Develop and monitor dashboards and reporting on financial performance, cash flow, and capital expenditures.</li><li>Strengthen internal controls, accounting policies, documentation standards, and governance practices.</li><li>Drive process improvements, automation initiatives, and efficiencies across the finance function.</li></ul>Technical Accounting & Business Partnership<ul><li>Act as the organization's technical accounting expert, ensuring compliance with U.S. GAAP and consistent application of accounting policies.</li><li>Support management and external auditors with technical accounting assessments and documentation.</li><li>Provide insightful financial analysis on revenue, profitability, expenses, cash flow, and business performance.</li><li>Partner with business leaders to support informed decision-making and financial accountability.</li><li>Support acquisition due diligence, integration activities, and other strategic initiatives.</li><li>Serve as the primary finance liaison for OEM and external financial reporting requirements.</li></ul>Leadership & Process Improvement<ul><li>Lead, mentor, and develop a high-performing finance team.</li><li>Foster a culture of accountability, continuous improvement, and operational excellence.</li><li>Establish scalable processes, controls, and reporting frameworks to support future growth.</li><li>Collaborate with Corporate Finance to ensure alignment on reporting standards, close processes, and reconciliation procedures.</li></ul>Audit, Compliance & Governance<ul><li>Manage external audit relationships and coordinate audit activities.</li><li>Ensure compliance with corporate policies, regulatory requirements, and financial reporting standards.</li><li>Enhance the accuracy, reliability, and integrity of the Company's financial results.</li></ul>
2026-09-09T00:33:40Z

Full Charge Bookkeeper

Toronto, ON
onsite
Permanent
75000.00 - 95000.00 CAD / Yearly
Bookkeeper Location: Midtown Toronto, ON (Hybrid) Industry: Luxury Real Estate / Property Investment About the Company Our client is a well-established, high-end real estate organization with a portfolio of investments and operating entities across the Greater Toronto Area. They are seeking a proactive and highly organized Bookkeeper to oversee the full-cycle accounting and bookkeeping function across multiple entities while providing operational and administrative support to ownership and senior management. This role is ideal for someone who enjoys working in an entrepreneurial environment where responsibilities extend beyond traditional bookkeeping. The successful candidate will be comfortable managing accounting operations while also taking on special projects and business-related tasks as needed. Position Summary The Bookkeeper will be responsible for the full-cycle accounting and bookkeeping functions for multiple entities, ensuring accurate financial reporting, reconciliations, cash flow tracking, and financial record maintenance. In addition to accounting responsibilities, the role will provide support on operational and administrative initiatives that contribute to the overall success of the business. The ideal candidate is highly organized, detail-oriented, adaptable, and willing to roll up their sleeves to support various aspects of the organization when required. Key Responsibilities<ul><li>Accounting & Bookkeeping</li><li>Manage full-cycle bookkeeping for multiple corporate entities.</li><li>Process accounts payable and accounts receivable transactions.</li><li>Perform bank, credit card, loan, and account reconciliations.</li><li>Record and reconcile intercompany transactions and balances.</li><li>Maintain general ledger accuracy and ensure proper account coding.</li><li>Prepare month-end and year-end reconciliations and supporting schedules.</li><li>Produce financial statements, management reports, and cash flow summaries.</li><li>Monitor cash balances and assist with cash flow planning.</li><li>Track prepaid expenses, accruals, and other balance sheet accounts.</li><li>Prepare GST/HST filings and other regulatory remittances.</li><li>Manage expense reporting and corporate credit card reconciliations.</li><li>Coordinate with external accountants during year-end financial statement preparation and tax filings.</li><li>Maintain organized financial records and supporting documentation.</li><li>Administrative & Operational Support Provide administrative support to ownership and senior leadership.</li><li>Assist with special projects, research assignments, and business initiatives.</li><li>Prepare reports, presentations, and ad hoc analyses as required.</li><li>Coordinate with banks, legal counsel, consultants, and external service providers.</li><li>Support process improvements and administrative efficiencies across the organization.</li><li>Assist with office operations and various business-related tasks as needed.</li><li>Take on responsibilities and projects that may fall outside the traditional scope of bookkeeping.</li></ul>
2026-09-03T14:53:43Z

Senior Financial Analyst

Toronto, ON
onsite
Temporary
38.00 - 44.00 CAD / Hourly
We are looking for a Senior Financial Analyst to join a contract opportunity based in Toronto, Ontario. In this role, you will deliver meaningful financial insight, support reporting activities across multiple entities, and help management make informed business decisions. This position is ideal for a finance specialist who combines strong technical accounting knowledge with sharp analytical skills and a hands-on approach to financial reporting and compliance. Responsibilities: • Develop and compile monthly financial reporting materials to support leadership reviews and required regulatory submissions. • Prepare annual financial statements, including supporting note disclosures, with a high degree of accuracy and completeness. • Analyze large sets of financial data to identify trends, explain variances, and build a clear picture of business performance. • Create dashboards and financial analyses that provide management with practical insight into results and emerging issues. • Monitor changes in accounting, tax, and regulatory requirements and assess their impact on reporting and compliance obligations. • Conduct industry and market analysis and summarize relevant findings for internal stakeholders and decision-makers. • Support budgeting, planning, and forecasting activities by gathering data, validating assumptions, and preparing supporting schedules. • Coordinate with external auditors by organizing documentation, responding to inquiries, and assisting with audit-related deliverables. • Maintain finance documentation, including accounting policies, procedures, and supplementary schedules, while supporting ongoing process improvements. • Contribute to month-end activities, ad hoc financial projects, and other accounting support tasks as required by management.
2026-09-11T18:23:44Z

Senior Privacy Specialist

Toronto, ON
onsite
Temporary
31.66 - 36.66 CAD / Hourly
We are looking for an experienced Senior Privacy Specialist to join a consultancy team on a long-term contract basis. This role focuses on strengthening privacy operations, supporting compliance activities, and helping the organization respond effectively to privacy-related matters in a regulated environment. The successful candidate will work closely with internal stakeholders to improve program maturity, manage privacy inquiries, and contribute to ongoing readiness for changing regulatory expectations. Contract till March 2028.Work location: downtown Toronto, ON. Responsibilities:• Advance the effectiveness of the privacy program by contributing to its ongoing development, maintenance, and continuous improvement.• Work with business unit privacy representatives to coordinate deliverables and help ensure privacy obligations are completed on time.• Draft, refine, and support the rollout of privacy policies, procedures, controls, and related documentation.• Assist with privacy risk mitigation efforts by monitoring action plans and following up on remediation progress.• Prepare summaries, reports, and presentation materials for governance discussions and compliance-related meetings.• Oversee the intake and triage of privacy incidents, impact assessments, consultations, access-related matters, and complaints, ensuring timely follow-up.• Conduct initial analysis and gather relevant information to support privacy reviews, investigations, and stakeholder consultations.• Respond to questions and requests received through the Privacy Office communication channels in a thorough and timely manner.• Track privacy developments, emerging risks, and regulatory changes, and support internal teams in assessing their business impact.• Maintain accurate privacy records, update information in governance and risk platforms, and produce dashboards and reporting metrics for ongoing oversight.
2026-09-08T15:08:48Z

Bookkeeper

Toronto, ON
onsite
Permanent
70000.00 - 80000.00 CAD / Yearly
We are looking for an experienced Bookkeeper to join our team in North York, Ontario. In this role, you will oversee the full cycle of accounting operations, ensuring accuracy and compliance with financial standards. This position is ideal for someone who is detail-oriented, thrives in a dynamic environment, and is comfortable managing financial records, payroll, and reconciliations. Responsibilities:• Maintain and manage a full set of books, including accounts payable, accounts receivable, and general ledger.• Prepare and reconcile balance sheets, ensuring accuracy and compliance with accounting standards.• Handle payroll processing for a small team, reviewing and validating timesheets submitted by store managers.• Generate and review financial statements, providing insights and recommendations to support decision-making.• Oversee invoice processing, billing, and data entry to ensure timely and accurate recordkeeping.• Utilize QuickBooks and other accounting software to manage financial data efficiently.• Collaborate with the management team to implement and optimize in-house accounting systems.• Perform intermediate-level tasks in Excel, such as data analysis and reporting.• Ensure adherence to company policies and regulatory requirements in all accounting operations.• Support year-end audit preparation and provide documentation as needed.
2026-08-14T19:48:41Z

Controller

Burlington, ON
onsite
Permanent
90000.00 - 100000.00 CAD / Yearly
Our client, a growing manufacturing/distribution organization in Halton, is seeking a hands-on Controller to oversee the full finance function and partner closely with leadership. This is an excellent opportunity for a CPA who enjoys being embedded in the business, driving process improvements, and having a direct impact on company performance. This is an onsite role, ideal for someone who values collaboration, relationship-building, and working closely with operations, sales, and leadership teams. Key Responsibilities<ul><li>Lead all accounting and finance activities, including month-end reporting</li><li>Manage budgeting, forecasting, cash flow, and KPI reporting</li><li>Oversee accounts payable, accounts receivable, and payroll</li><li>Analyze financial performance, margins, and business trends</li><li>Improve processes, controls, and financial reporting</li><li>Partner with leadership to support strategic decision-making</li><li>Ensure compliance with accounting standards and regulatory requirements</li><li>Support HR administration, benefits, employee programs, and related initiatives</li></ul>Why Join?<ul><li>Own the entire finance function</li><li>High visibility and direct access to leadership</li><li>Opportunity to influence business decisions and drive improvements</li><li>Collaborative, team-oriented environment</li><li>Growing private global organization with strong long-term potential career growth</li></ul>If you're looking for a role where you can make a meaningful impact while leading all aspects of finance, we'd like to hear from you.
2026-09-15T17:08:41Z

Manager - Contact Centre Operations Quality

Markham, ON
onsite
Permanent
95000.00 - 105000.00 CAD / Yearly
We are looking for a strategic quality leader to oversee contact centre quality operations in Markham, Ontario within a regulated utilities and infrastructure environment. This role is responsible for strengthening evaluation practices across internal teams and external partners, improving consistency in customer experience, and turning quality findings into measurable operational improvements. The successful candidate will guide quality governance, support AI-enabled interaction assessments, and work closely with cross-functional stakeholders to maintain high standards of service, compliance, and performance. Responsibilities: • Lead and mentor a team of quality assurance professionals by setting performance expectations, supporting skill development, and reinforcing consistent evaluation practices. • Oversee quality delivery across in-house operations and third-party service providers by establishing service expectations, controls, and governance processes that promote reliable customer outcomes. • Build and maintain quality scorecards and reporting tools that track key trends, channel and vendor performance, compliance results, and areas requiring corrective action. • Run regular calibration sessions with internal reviewers, vendor quality teams, and operational leaders to improve scoring alignment and reduce inconsistencies in evaluations. • Convert audit results and interaction reviews into targeted coaching priorities, training updates, knowledge improvements, and recommendations for process or technology enhancements. • Manage recurring operational reviews with leadership and partner teams to communicate performance results, monitor risks, track action items, and advance continuous improvement plans. • Provide oversight for AI-supported quality evaluation by helping maintain scoring criteria, monitoring performance changes, validating results through human review, and controlling updates across channels. • Partner with operations, training, product, and compliance teams to ensure quality methods, sampling practices, and data handling processes align with privacy, security, and regulatory obligations. • Support remediation efforts through to completion by confirming corrective actions are implemented and assessing whether improvements have delivered the intended impact. • Travel occasionally as needed to collaborate with stakeholders and support quality initiatives across the broader organization.
2026-09-15T18:48:40Z