3 results for It Operations Manager in Oshawa, ON

IT Manager

Toronto, ON
onsite
Permanent
100000 - 120000 CAD / Yearly
This job posting is for a current vacancy with our client. We are seeking an experienced Service Desk & IT Operations Manager to lead service delivery and IT operations within a fast-paced, professional services environment. A core focus of this role is the implementation, alignment, and continuous improvement of service desk processes in accordance with ITIL/ITSM best practices. The successful candidate will optimize incident, request, and change management workflows, define and monitor ITSM KPIs, and ensure service delivery meets established performance and compliance standards. This is an excellent opportunity for a hands-on leader who thrives in fast-paced, high-performance environments and is passionate about delivering exceptional service. In this role, you will lead a Service Desk team, overseeing daily operations while driving performance, engagement, and service excellence. Strong people management experience is essential, as you will be responsible for coaching, mentoring, performance management, and building a high-performing, client-focused team. In this role, you will: <ul><li>Lead, coach, and develop Service Desk staff, with a strong focus on people management, performance coaching, skill development, and engagement.</li><li>Establish, define, and evolve baseline service metrics and KPIs to measure performance across incident, request, and change management processes.</li><li>Drive a strong culture of continuous improvement, using data, reporting, and trend analysis to enhance service quality, efficiency, and end-user experience.</li><li>Perform root cause analysis on recurring incidents and service issues, identifying underlying problems and implementing preventative and long-term corrective actions.</li><li>Lead the alignment, implementation, and ongoing optimization of ITSM processes and best practices, ensuring consistent, scalable, and compliant service delivery.</li><li>Monitor service performance through end-user feedback, operational reporting, and KPI analysis to identify improvement opportunities and service gaps.</li><li>Provide hands-on escalation support for complex hardware and software issues, including troubleshooting, research, and resolution.</li></ul>
2026-05-22T00:00:00Z

Office Manager

Mississauga, ON
onsite
Permanent
80000 - 100000 CAD / Yearly
Our client is a specialized software company with over 25 years of experience delivering industry-leading solutions to safeguard mission-critical systems. Their expertise spans across sectors such as banking, healthcare, and telecommunications.We are looking for an organized, proactive, and detail-oriented Office Manager to join their growing team in Mississauga.In this key role, you’ll oversee day-to-day operational functions with , and general business operations. You will work closely with leadership, clients, and technical teams to ensure smooth and compliant business operations. Key Responsibilities:<ul><li>Directly oversee and coordinate daily administrative operations to optimize workflows and productivity</li><li>Develop and maintain office systems, including inventory management, technology functionality, and HR practices</li><li>Identify areas for improvement in policies and procedures, creating new guidelines to ensure consistent office practices</li><li>Facilitate communication across teams, creating a collaborative and well-organized workplace.</li><li>Assist in onboarding new employees, arranging training sessions, and organizing team-building events.</li><li>Promote and enforce office policies while fostering a welcoming and inclusive work environment.</li><li>Address operational challenges, including facility-related issues, and liaise with building management when necessary.</li><li>Coordinate with external partners, distributors, and international clients as needed</li></ul>
2026-05-15T00:00:00Z

Operations Claims Assistant

Thornhill, ON
remote
Contract / Temporary
18 - 18 CAD / Hourly
We are looking for an Operations Claims Assistant to join a service-focused team in Ontario on a contract basis. This position supports claims and operations functions by coordinating reporting, maintaining records, and responding to internal requests with accuracy and care. The role suits someone who is highly organized, comfortable working with data, and able to manage changing priorities in a busy office environment. Responsibilities: • Produce and circulate operational and claims reports for multiple business areas, ensuring information is timely, clear, and accurate. • Use Microsoft Excel, Word, and Outlook to compile data, track activity, and prepare clear documents and reporting materials. • Maintain reporting tools, spreadsheets, databases, and departmental trackers so records remain complete and up to date. • Assist with improving internal reporting methods and administrative workflows to support greater efficiency across the team. • Handle incoming requests and correspondence from internal stakeholders, directing items to the appropriate teams and following up as needed. • Work closely with claims and operations staff to gather reporting needs, coordinate administrative tasks, and support day-to-day activities. • Attend team and leadership meetings to provide progress updates on assignments, priorities, and outstanding deliverables. • Ensure all work is completed in line with company standards, service expectations, and confidentiality requirements.
2026-05-21T00:00:00Z