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3 results for Customer Service Manager in Ontario
- Ottawa, ON
- onsite
- Permanent
- 88000 - 105000 CAD / Yearly
- <p><strong>Robert Half is partnering with an organization that's looking to add a Patient Service Manager to their growing team. This is a full-time/permanent role on site. </strong></p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Supervise and guide the Patient Services team to regularly provide outstanding, empathetic, and professional support to patients, referring offices, and other key partners.</li><li>Manage day-to-day operations by overseeing staffing levels, scheduling, task allocation, and workflow effectiveness to meet service goals and operational demands.</li><li>Create, introduce, and uphold service expectations across all communication channels, including phone and email interactions.</li><li>Serve as the main point of escalation for challenging patient issues, complaints, and service recovery matters, ensuring prompt and suitable resolution.</li><li>Review feedback from patients and referring offices to spot patterns, resolve service shortcomings, and introduce enhancements that strengthen the patient experience.</li><li>Maintain the accuracy, organization, and timely communication of information entering and leaving the Patient Services department to support seamless care and efficient workflows.</li><li>Evaluate team performance, operational processes, and staffing needs to uncover ways to increase efficiency, remove obstacles, and maximize available resources.</li><li>Define, track, and present key performance metrics to measure team output, service quality, productivity, patient satisfaction, and operational success.</li><li>Analyze data and performance patterns to determine improvement opportunities, set measurable targets, and carry out plans to achieve results.</li><li>Design and implement strategies that support employee engagement, retention, and team performance while preserving excellent service delivery.</li><li>Recognize opportunities to simplify processes, strengthen information flow, and improve collaboration between Patient Services and other departments.</li><li>Identify and assess emerging technologies, systems, and tools that can boost call centre performance, improve workflows, enhance information management, and elevate the patient experience.</li><li>Take the lead in, or contribute to, the rollout of new systems, technologies, and process enhancements.</li><li>Partner with Operations, Finance, Human Resources, and other stakeholders to strengthen workflows, reporting, communication, and coordination throughout the organization.</li></ul><p><br></p>
- 2026-10-22T00:00:00Z
- Mississauga, ON
- onsite
- Permanent
- 130000 - 140000 CAD / Yearly
- <p>Our client, a leading manufacturing organization, is seeking a Supply Chain Manager<strong> </strong> to lead supply planning, inventory strategy, and planning excellence across a complex operation.</p><p>This position will oversee integrated supply planning, inventory optimization, capacity planning, and risk management while partnering closely with Operations, Procurement, Commercial, and Finance teams to ensure supply continuity and exceptional customer service.</p><p><br></p><p>Responsibilities: </p><ul><li>Lead the site Supply Planning team and planning processes.</li><li>Balance demand, inventory, capacity, and customer service requirements.</li><li>Drive inventory optimization and working capital improvements.</li><li>Mitigate supply risks through scenario planning and cross-functional collaboration.</li><li>Support executive decision-making with data-driven insights and recommendations.</li><li>Champion continuous improvement, planning systems, and KPI performance.</li></ul>
- 2026-10-29T00:00:00Z
- Toronto, ON
- onsite
- Temporary
- 29.925 - 34.65 CAD / Hourly
- <p>We are looking for a Client Relations Administrator to support day-to-day coordination and client-facing administrative activities in Toronto, Ontario. This Contract position is well suited with <strong>1–2 years of experience</strong> in financial services, wealth management, or client service operations who is looking to build a long-term career in client relations and financial administration. </p><p><br></p><p>Responsibilities:</p><ul><li>Managing and reconciling recurring and ad hoc payments, including EFTs and wire transfers</li><li>Processing cash withdrawals, deposits, and account transfers</li><li>Supporting client onboarding activities and account transitions</li><li>Assisting with transfers between financial institutions and asset conversions</li><li>Supporting portfolio management activities, including account monitoring, portfolio administration, asset allocation updates, and ensuring client information is maintained accurately</li><li>Utilizing Excel and other financial systems to support daily operations</li><li>Collaborating closely with the Client Relations team and reporting to the Head of Client Relations</li></ul>
- 2026-10-26T00:00:00Z