We are looking for a meticulous Accounts Receivable Clerk to join our team in Markham, Ontario. In this role, you will focus on managing customer deductions, resolving payment discrepancies, and ensuring accurate financial records. This position demands strong analytical skills, effective communication, and a proactive approach to identifying and addressing issues.<br><br>Responsibilities:<br>• Process customer deductions, including audits and adjustments, to maintain accurate account records.<br>• Make collection calls to resolve outstanding balances and address payment inconsistencies.<br>• Investigate and resolve short payment deductions, such as issues with shortages, damages, or pricing discrepancies.<br>• Research and manage deductions related to customer fines, collaborating with internal teams to find solutions.<br>• Communicate with customers and brokers to resolve complex deduction matters with efficiency and professionalism.<br>• Identify and address unauthorized deductions, including initiating repayment requests and analyzing trends to prevent recurrence.<br>• Implement process improvements to optimize workflows and minimize deduction volumes.<br>• Use sales data and promotional reports to validate and apply deductions accurately in relevant systems.
<p>We are looking for a skilled and detail-oriented Senior Payroll Manager to join our client's team in Mississauga, Ontario. In this long-term contract role, you will oversee complex payroll operations while ensuring compliance with legislation and collective agreements. <strong>This position requires expertise in SAP R/3 and a strong ability to provide technical guidance and build collaborative relationships across the organization.</strong></p><p><br></p><p>This is a 12-mon contract opportunity with annual salary, vacation and health & dental benefits. </p><p>Location: Mississauga, 3 days onsite. </p><p><br></p><p>Responsibilities:</p><p>• Manage end-to-end payroll operations for a large organization, ensuring accuracy and compliance with applicable laws and regulations.</p><p>• Provide expert advice and support on payroll matters, acting as a subject matter expert for internal stakeholders.</p><p>• Build and maintain strong relationships across all levels of the organization, fostering trust and collaboration.</p><p>• Interpret and apply employment legislation and collective agreements in payroll processes and decision-making.</p><p>• Oversee the implementation and testing of payroll-related software upgrades, ensuring business continuity and operational needs are met.</p><p>• Collaborate with IT and vendors to align system enhancements with payroll requirements.</p><p>• Lead and motivate team members, promoting a positive and efficient work environment.</p><p>• Ensure accurate processing of time and attendance systems and payroll data.</p><p>• Analyze payroll processes to identify opportunities for improvement and implement effective solutions.</p><p>• Support project teams in payroll-related initiatives and provide technical guidance as needed.</p>
<p>We are seeking an experienced <strong>Payroll Manager</strong> with strong Workday payroll expertise to support end-to-end payroll operations for approximately 3000+ employees in Canada (multi-province). This is a hands-on contract role focused on accuracy, compliance, and process optimization in a fast-paced environment.</p><p><br></p><p><strong>Location:</strong> Toronto (Downtown) – Hybrid (3 days in office)</p><p><strong>Duration:</strong> 6-month contract</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Manage and process full-cycle multi-province payroll for 3000+ employees</li><li>Act as the Workday Payroll SME, supporting payroll processing, troubleshooting, and system enhancements</li><li>Ensure compliance with federal and provincial payroll legislation, including tax, CPP, EI, and year-end requirements</li><li>Review and reconcile payroll results, remittances, and GL entries</li><li>Partner with HR, Finance, and external vendors to resolve payroll issues and improve processes</li><li>Support payroll audits, reporting, and ad hoc analysis as required</li><li>Provide guidance and oversight to payroll team members as needed</li><li>Assist with payroll-related projects, system updates, or process improvements during the contract period</li></ul>
<p>Our client a high net worth Family Office has an exciting opportunity for a Sr. Accountant to join their Accounting Department.. This role offers a hybrid work model, . You will play a critical role in managing full-cycle accounting for a diverse portfolio of family-owned businesses, with opportunities to grow and take on increasingly complex responsibilities over time. This position requires a blend of bookkeeping, administrative tasks, and sophisticated accounting duties, including year-end processes and tax preparation.</p><p><br></p><p>Responsibilities:</p><p>• Handle full-cycle bookkeeping for corporations, trusts, and guardianships using various accounting software. </p><p>• Perform bank reconciliations and manage multi-currency investment transactions, including foreign exchange bookings for US-based transactions.</p><p>• Prepare payable invoices, organize backups for invoices and cheques, and ensure accurate record-keeping.</p><p>• Assist with year-end processes by preparing working paper files in CaseWare or Excel and drafting corporate and trust tax returns using Taxprep.</p><p>• Compile documentation for personal tax returns and support specialized trust reporting using dedicated software.</p><p>• Provide administrative support, including audit documentation preparation for a small charity and other ad hoc tasks.</p><p>• Collaborate effectively with stakeholders, including family office partners, to maintain strong relationships built on attention to detail.</p><p>• Contribute to ongoing system improvements and accounting processes to enhance efficiency.</p><p>• Book year-end entries and assist with complex investment transactions.</p><p>• Maintain accurate and organized records to support financial audits and compliance requirements.</p>
We are looking for a success-driven Customer Experience Specialist to join our team in Markham, Ontario. This role requires a dedicated, detail-oriented individual who excels in building positive relationships with clients and ensuring smooth order and data management processes. You will play a key part in supporting our wholesale distribution operations by delivering exceptional service and maintaining operational efficiency.<br><br>Responsibilities:<br>• Accurately process customer orders and manage data entry tasks to ensure seamless operations.<br>• Address client inquiries and resolve any issues with attention to detail and efficiency.<br>• Utilize Matrix software and other tools to track and manage order fulfillment processes.<br>• Collaborate with team members to maintain a positive and productive office environment.<br>• Monitor and ensure the accuracy of customer records and documentation.<br>• Support the finance team by adhering to company policies for vacation and sick day tracking.<br>• Coordinate with clients and internal departments to ensure timely delivery of products.<br>• Demonstrate flexibility and adaptability, including occasional coverage for appointments during work hours.<br>• Promote a detail-oriented and friendly approach to customer interactions and team collaboration.<br>• Identify opportunities for internal growth and contribute to the overall success of the company.
<p>Company Overview: Join an innovative and industry-leading manufacturing team dedicated to delivering quality products and exceptional service. We foster a collaborative work environment with opportunities for development and growth.</p><p>Position Summary: We are seeking a detail-oriented Purchasing Administrator to manage procurement activities and support our production operations. This role will be responsible for processing purchase orders, maintaining vendor relationships, and ensuring timely delivery of materials required for our manufacturing processes. This is an in office position located in Brantford, On.</p><p>Key Responsibilities:</p><ul><li>Maintain accurate procurement records and update internal databases.</li><li>Manage all documentation related to purchasing department.</li><li>Process and track purchase orders to meet production schedules and inventory needs.</li><li>Research and evaluate suppliers to obtain the best combination of quality, price, and delivery.</li><li>Monitor inventory levels and coordinate with warehouse and production teams to identify supply requirements.</li><li>Communicate with vendors to confirm order details, resolve discrepancies, and schedule deliveries.</li><li>Maintain accurate procurement records and update internal databases.</li><li>Collaborate with finance and production departments to reconcile invoices and address billing issues.</li><li>Support the Purchasing Manager with reporting, analysis, and special projects as needed.</li></ul>
<p><strong>Job Title:</strong> Interim Controller (Contract)</p><p><strong>Location:</strong> GTA – West, ON (Fully onsite, travel required between locations)</p><p><strong>Duration:</strong> 3 months, Full-Time (with potential for extension)</p><p><strong>Start:</strong> ASAP</p><p><strong>Overview:</strong></p><p>A Canadian division of an international company is seeking an Interim Controller to provide hands-on leadership and support during a period of transition. The position will require regular onsite presence at two regional locations, with coordination between offices.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Oversee month-end close, year-end processes, and corporate reporting requirements</li><li>Supervise day-to-day accounting operations, including AP, AR, payroll, and collections</li><li>Lead and support the implementation of a new ERP system.</li><li>Ensure all financial data and processes are accurate and audit-ready for a US-based corporate head office</li><li>Partner with the CFO, VP of Operations, and other key stakeholders across locations</li><li>Adapt quickly to shifting priorities and take ownership of projects with minimal oversight</li></ul>
<p><strong>Job Title:</strong> SOX Auditor (3 Month Contract)</p><p><strong>Location:</strong> West GTA (Remote/Hybrid)</p><p><strong>Duration:</strong> 3 months (March–May)</p><p><strong>Start Date:</strong> March 2026</p><p><strong>Overview:</strong></p><p>Our client is seeking a SOX Auditor for a three-month contract to support SOX compliance and corporate financial reporting during their audit season. You will be responsible for preparing, executing, testing and reviewing SOX controls documentation in a complex, multi-entity environment. This assignment begins in March, offering a remote/hybrid work arrangement.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Prepare, execute, test and review SOX controls documentation across multiple business entities</li><li>Support evolving audit requirements, including new controls and supporting evidence</li><li>Execute detailed SOX control testing, including walkthroughs, design effectiveness assessments, and operating effectiveness testing to validate compliance with SOX requirements</li><li>Ensure all controls are performed and documented according to established standards</li><li>Respond to auditor requests and maintain compliance throughout the audit period</li><li>Collaborate with the reporting team to coordinate activities and ensure accuracy</li><li>Maintain precise compliance documentation and reporting</li></ul><p><br></p>
<p>Our client a medium sized public accounting firm in North GTA with a specialized Tax Practice is looking for a skilled and detail-oriented Tax Accountant to join their Tax Department. In this role, you will handle a variety of tax-related tasks, including preparing returns, assisting clients, and staying updated on Canadian tax regulations. This opportunity is ideal for individuals who excel in tax accounting and enjoy working collaboratively in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Prepare and review income tax returns for individuals, corporations, and trusts, ensuring accuracy and compliance with regulations.</p><p>• Compile and submit information returns and other required organizational filings.</p><p>• Support the preparation of elections and objections for tax-related matters.</p><p>• Analyze and review notices and statements of account from tax authorities.</p><p>• Communicate effectively with clients to address their tax and financial inquiries.</p><p>• Assist clients with tax planning strategies and advisory services tailored to their needs.</p><p>• Act as a liaison with tax authorities, responding to information requests and resolving concerns on behalf of clients.</p><p>• Stay informed about updates and changes in Canadian tax laws and regulations.</p><p>• Collaborate with team members to ensure timely and accurate submission of tax documents.</p><p>• Utilize tax software systems to streamline processes and enhance efficiency.</p>
<p>We are looking for an experienced Payroll Administrator for a contract opportunity in Mississauga. This role requires hands-on experience processing payroll and time and attendance using SAP within a complex payroll environment. This position offers an opportunity to work within the regulatory industry and contribute to the smooth operation of payroll processes.</p><p><br></p><p>Responsibilities:</p><ul><li>Inputting, maintaining, and implementing payroll data for new hires, appointments, rate changes, reclassifications, transfers, terminations, relief pay, retroactive pay, job codes, benefit plan changes, tax exemption amounts, union and society dues, variable allowances, overtime, sick time, and leaves of absence</li><li>Preparing and processing payroll in accordance with established payroll manuals, procedures, collective agreements, and People & Culture policies</li><li>Processing and validating time and attendance data in SAP to ensure accuracy and compliance with legislative and collective agreement requirements</li><li>Printing, reviewing, and auditing payroll registers to verify accuracy and identify discrepancies</li><li>Finalizing and posting payroll following approvals, ensuring accurate general ledger entries and resolving any errors</li><li>Generating and saving bank deposit files</li><li>Reconciling payroll accumulation control accounts and completing corrections related to tax fields, CPP exemptions, pension reinstatements, sick leave, and vacation balances</li><li>Ensuring payroll transactions are completed within required timelines and in compliance with the Employment Standards Act (ESA), Canada Revenue Agency (CRA), Service Canada, and applicable collective agreements</li><li>Responding to internal and external audit inquiries, including year-end, CRA, and Service Canada requests</li><li>Assisting with year-end payroll processes, including T4, T4A, and T5 preparation, reconciliation, and adjustments</li><li>Investigating, explaining, and correcting unusual payroll items and liaising with CRA as required</li><li>Supporting payroll system upgrades, SAP time and attendance and payroll enhancements, testing, and implementation activities</li><li>Maintaining and updating payroll procedures, manuals, and training documentation during system upgrades and changes</li></ul>
<p><br></p><p>The Payroll Manager is a stand‑alone role responsible for the accurate and timely processing of payroll for under 100 employees, including hourly, salaried, and commission-based staff. This role oversees all aspects of payroll administration, statutory reporting, and year‑end activities, as well as Pension and benefits administration.</p><p>In addition, the Payroll Manager provides hands‑on human resources support across the employee lifecycle, including recruitment support, onboarding and offboarding, employee engagement initiatives, and HR administration. This position plays a key role in ensuring payroll accuracy, legislative compliance, and a positive employee experience.</p><p><br></p><p>Key Responsibilities</p><p>Payroll Management & Compliance</p><ul><li>Manage and process full‑cycle payroll for under 100 employees, including hourly, salaried, and commission payroll</li><li>Ensure payroll is processed accurately and on time in accordance with federal and provincial legislation</li><li>Administer statutory deductions, remittances, and reconciliations (e.g., CPP, EI, income tax)</li><li>Prepare and file payroll reports and ensure compliance with all regulatory requirements</li><li>Manage year‑end payroll functions, including T4s, T4As, and reconciliation reporting</li><li>Act as the primary point of contact for payroll-related inquiries and issue resolution</li><li>Maintain payroll records with a high level of confidentiality and accuracy</li></ul><p>Pension & Benefits Administration</p><ul><li>Administer company pension, group benefits, and savings programs</li><li>Enroll and terminate employees in benefits and pension plans, ensuring accurate deductions</li><li>Liaise with benefits and pension providers to resolve issues and manage renewals</li><li>Support employees with benefits and pension-related questions</li></ul><p>Human Resources Support</p><ul><li>Support recruitment efforts, including job postings, screening, and interview coordination</li><li>Manage onboarding and offboarding processes, including employee documentation and system setup</li><li>Coordinate employee terminations, ensuring compliance with employment legislation</li><li>Administer WSIB reporting and claims management</li><li>Support employee engagement initiatives and HR programs</li><li>Prepare and maintain HR documentation, including:</li><li>Employment contracts and letters</li><li>Policy updates and revisions</li><li>Employee handbook maintenance</li><li>Maintain accurate employee records and ensure HR compliance</li></ul><p><br></p>
We are looking for a skilled Payroll Specialist to oversee payroll operations and ensure accurate and timely processing of employee payments. This role is ideal for someone with a strong understanding of payroll systems and compliance standards, who is motivated to contribute to a smooth payroll experience. Join our team in Toronto, Ontario, to play a key role in maintaining efficiency and accuracy in payroll functions.<br><br>Responsibilities:<br>• Process payroll for employees in accordance with established schedules and compliance standards.<br>• Maintain and update payroll records to ensure data accuracy and integrity.<br>• Collaborate with HR and accounting teams to resolve payroll discrepancies and inquiries.<br>• Administer employee benefits related to payroll, ensuring proper deductions and adjustments.<br>• Utilize payroll software systems, such as ADP Workforce Now and Ceridian, to streamline operations.<br>• Generate and review payroll reports for auditing and reconciliation purposes.<br>• Ensure compliance with relevant tax regulations and employment laws.<br>• Address payment issues, including adjustments and corrections, promptly and efficiently.<br>• Support system updates and enhancements to improve payroll functionality.<br>• Provide guidance and training to team members on payroll processes and systems.
<p>We are looking for a Payroll Administrator to join our client's team for a short-term 1+ contract located in downtown Toronto, Ontario. This role is integral to ensuring the smooth and accurate processing of payroll, benefits, and pension-related tasks. The successful candidate will play a key role in maintaining employee records, handling payroll discrepancies, and supporting compliance with government regulations.</p><p><br></p><p>Responsibilities:</p><p>• Manage and assisting with processing payroll data for salaried and hourly employees, ensuring accuracy and timeliness.</p><p>• Set up new hires in the payroll system, verifying bank details and organizational information.</p><p>• Calculate and process salary adjustments, retroactive payments, and manual cheques as required.</p><p>• Maintain and update payroll databases, including pay grades and salary reviews.</p><p>• Respond to employee inquiries related to payroll discrepancies, benefits, and pensions, providing timely resolutions.</p><p>• Assist in transmitting payroll data to service providers and verifying returned information.</p>
<p>We are seeking an experienced and detail-oriented individual to lead and enhance our internal audit operations in Toronto, Ontario. As a Senior Manager in Internal Audit, you will oversee audit processes, ensuring compliance and fostering continuous improvement within the organization. This role requires a strategic thinker with strong analytical skills and expertise in modern audit practices.</p><p><br></p><p>Responsibilities:</p><p>• Develop and implement comprehensive audit programs to evaluate organizational risks and controls.</p><p>• Maintain in-depth audit and business knowledge and act as a SME in promoting ongoing assessment of Bank’ processes with regulatory expectations, and industry best practices and standards. </p><p>• Thorough understanding and experience of first line Audit projects such as deposits and lending activities specifically as it relates to residential and commercial real estate, capital, liquidity.</p><p>• Oversee the execution of audit plans, ensuring alignment with industry standards and regulatory requirements.</p><p>• Collaborate with various departments to assess internal controls and identify areas for improvement.</p><p>• Lead audit teams in conducting thorough evaluations of business systems and processes.</p><p>• Provide strategic recommendations based on audit findings to enhance operational efficiency.</p><p>• Utilize data mining techniques to analyze complex datasets and identify trends.</p><p>• Ensure compliance with frameworks and other relevant standards.</p><p>• Review and refine audit procedures to maintain effectiveness and relevance.</p><p>• Present detailed reports to senior leadership, highlighting key issues and actionable solutions.</p><p>• Stay updated on advancements in auditing practices and accounting software systems.</p>
We are looking for an experienced Payroll Administrator to join our team on a contract basis in Toronto, Ontario. In this role, you will oversee payroll operations for both unionized and non-unionized employees, ensuring accuracy and compliance with federal and provincial regulations. This position offers an excellent opportunity to contribute your expertise to a fast-paced and detail-oriented environment.<br><br>Responsibilities:<br>• Process bi-weekly payroll for salaried and unionized employees, ensuring timely and accurate calculations.<br>• Manage all aspects of payroll processing, including deductions, statutory requirements, and benefits contributions.<br>• Prepare and file T4s, ROEs, and other year-end payroll documentation while adhering to deadlines.<br>• Calculate and process EI contributions, pension deductions, union dues, and other payroll-related payments.<br>• Reconcile payroll data and submit payment details to the Accounts Payable department.<br>• Ensure compliance with applicable federal and provincial payroll laws and regulations.<br>• Maintain and update employee payroll records with meticulous attention to detail.<br>• Address payroll inquiries from employees and internal stakeholders promptly.<br>• Support year-end reconciliation and reporting activities, including T4 preparation and validation.<br>• Collaborate with relevant departments to ensure seamless payroll operations.
We are looking for a dedicated Payroll Specialist to join our team in Scarborough, Ontario. This role is essential in ensuring accurate and timely payroll processing while maintaining compliance with all relevant regulations. The ideal candidate will bring expertise in accounting systems and payroll functions and demonstrate a commitment to delivering exceptional service.<br><br>Responsibilities:<br>• Process payroll transactions with precision and ensure all employees are compensated accurately and on time.<br>• Maintain compliance with government regulations and company policies related to payroll and benefits.<br>• Manage benefit functions, including enrolment and updates, to support employee needs.<br>• Utilize accounting software such as QuickBooks Online to track and reconcile payroll data.<br>• Collaborate with HR and accounting teams to address payroll-related inquiries and resolve discrepancies.<br>• Prepare reports and documentation related to payroll and benefits for internal and external stakeholders.<br>• Oversee payment processing, including direct deposits, deductions, and adjustments.<br>• Implement and optimize payroll systems to improve efficiency and accuracy.<br>• Ensure the confidentiality and security of payroll information.<br>• Assist with audits and compliance checks related to payroll functions.
We are looking for a skilled Payroll Specialist to join our team on a long-term contract basis in Toronto, Ontario. This role involves managing payroll operations within a large healthcare organization, ensuring accuracy and compliance with unionized policies and procedures. If you have expertise in payroll systems and a strong understanding of healthcare-specific payroll processes, we encourage you to apply.<br><br>Responsibilities:<br>• Process payroll for approximately 3,500 employees, ensuring accuracy and timeliness.<br>• Collaborate with clerks, analysts, and attendance managers to streamline payroll-related activities.<br>• Handle deductions, garnishments, benefit reconciliations, and other payroll adjustments.<br>• Provide accurate payroll data to Workday systems and participate in testing functions.<br>• Support timesheet and attendance management processes to ensure proper documentation.<br>• Assist with unionized payroll requirements, adhering to relevant policies and regulations.<br>• Perform audits and reconciliations to guarantee payroll compliance and resolve discrepancies.<br>• Contribute to system testing and improvement initiatives to enhance payroll functionality.<br>• Take on responsibilities shared with other team members to maintain efficient workflow.<br>• Ensure compliance with tax accounting standards and benefit functions.
<p>Are you a detail-oriented Payroll Specialist with a passion for ensuring seamless payroll operations? A leading Canadian manufacturing business is seeking an experienced professional to join their team. If you have expertise in payroll, a strong grasp of union and non-union payroll processes, and an ability to handle out of country payroll—this role is for you!</p><p><br></p><p>Key Responsibilities:</p><ul><li>Manage and process end-to-end payroll, ensuring compliance with provincial regulations.</li><li>Union and Non-Union Payroll: Administer weekly and bi-weekly payrolls for unionized and non-unionized employees.</li><li>North American Payroll: Handle payroll operations for U.S.-based employees, ensuring compliance with relevant federal and state regulations.</li><li>Technology and Tools: Utilize ADP Workforce Now to process and maintain payroll records with utmost accuracy.</li><li>Reporting & Analysis: Leverage your expertise in Microsoft Excel to conduct reporting, audits, reconciliations, and data analysis to support payroll and HR functions.</li><li>Compliance & Records: Ensure compliance with payroll laws, tax regulations, and collective bargaining agreements while maintaining accurate employee payroll records.</li></ul><p><br></p>
<p>We are seeking an experienced <strong>Payroll Process Improvement Consultant</strong> to evaluate, redesign, and optimize end‑to‑end payroll operations across Canada and the United States<strong>. </strong>This short‑term consulting engagement (6–8 weeks) will focus on streamlining processes, addressing reconciliation issues, improving reporting, and establishing clear documentation for sustainable payroll excellence.</p><p>The ideal consultant has deep hands‑on expertise with ADP and SAP SuccessFactors, experience working with offshore HRIS/HR support teams, and a strong background in transforming payroll operations for multi‑country environments.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Conduct a comprehensive review of current payroll processes (Canada & U.S.) to identify gaps, inefficiencies, and risks.</li><li>Resolve payroll reconciliation issues and implement controls to prevent future discrepancies.</li><li>Streamline and standardize payroll reporting, ensuring accuracy, consistency, and operational efficiency.</li><li>Redesign and document payroll workflows, including inputs, validations, approvals, and outputs.</li><li>Recommend and implement process improvements that align with best practices and compliance standards.</li><li>Collaborate with offshore HRIS/HR back‑office teams to enhance handoff points and system interactions.</li><li>Provide clear, professional process documentation, SOPs, checklists, and reference materials for long‑term use.</li><li>Ensure alignment with payroll regulations and semi‑monthly payroll cycles.</li></ul><p><br></p>
<p>Robert Half is working with closely with a client who is looking for a talented Capital Markets Associate to join their team in Toronto, Ontario. In this role, you will work closely with clients from a range of industries on sophisticated capital markets and securities matters. You’ll leverage your legal acumen in public and private equity, debt financing, M& A transactions, and compliance, all within a dynamic, collaborative environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Advise clients on public and private equity and debt financing transactions.</li><li>Prepare, review, and manage prospectuses, offering documents, and continuous disclosure filings.</li><li>Counsel clients on mergers, acquisitions, and corporate reorganizations, including reverse takeovers and take-over bids.</li><li>Guide clients through regulatory frameworks governing investment funds and asset management to ensure full compliance.</li><li>Draft applications for relief to securities regulators and assist with matters related to stock exchange listings.</li><li>Collaborate with clients on strategies to achieve their capital market objectives.</li><li>Conduct legal research and monitor developments in securities law and regulation.</li><li>Manage case documentation, ensuring meticulous reporting and accurate filings.</li><li>Support the resolution of complaints and claims as needed.</li><li>Mentor and provide guidance for junior team members, fostering their professional growth and attention to detail.</li></ul><p><br></p>
<p>Robert Half is pleased to present an exceptional opportunity for a Senior Member Services Representative to join our North York client, a Benefits and Pensions Administration Service.</p><p><strong>Your Role</strong></p><p> As a Senior Member Services Representative, you will serve as an expert resource for members, resolving both routine and complex inquiries related to pension and benefits. You will also mentor junior staff and help shape the service delivery approach.</p><p><strong>Key Responsibilities</strong></p><ul><li>Deliver outstanding member service via phone, and email communication with empathy, accuracy, and efficiency.</li><li>Guide members through administrative processes such as enrollment, retirement applications, and plan education.</li><li>Prepare and issue member documentation, ensuring timely and accurate information.</li><li>Participate in member seminars, individual consultations, and union meetings.</li><li>Review member updates and documentation for accuracy; coordinate pension payment instructions with custodians.</li><li>Reconcile monthly and yearly pension payments in all forms.</li><li>Coach and support junior representatives to uphold service standards.</li><li>Identify and implement opportunities to enhance processes and member satisfaction.</li></ul><p><br></p>
