<p>This hybrid opportunity is located with a client downtown Toronto, looking to hire an AVP, Finance & Administration. The successful candidate will be responsible for preparing accurate and timely financial information and ensuring the implementation of effective controls within the organization's financial accounting operations. This also role oversees the compilation of financial statements, manages Head Office and regulatory reporting, and supports annual reporting activities. Additional responsibilities include monitoring bank reconciliations, entering and reviewing General Ledger data, maintaining account controls, and handling audit and client confirmation requests. The position requires strong organizational skills, attention to detail, and the ability to uphold high standards of financial integrity.</p><p><br></p><p>Reports to: Director, Finance & Administration</p><p>Direct reports: None</p><p><br></p><p>JOB RESPONSIBILITIES</p><p>• Compile financial statements, conduct Head Office reporting, and produce annual reports.</p><p>• Preparation of annual reports and financial statements, along with supporting external auditors' requests for the yearly audit.</p><p>• Review and monitor bank reconciliations and related reporting activities, ensuring prompt follow-up on any outstanding unreconciled items.</p><p>• Perform and review daily and monthly General Ledger accounting data entry</p><p>• Prepare daily, monthly, and quarterly OSFI and Bank of Canada regulatory returns as directed by the supervisor.</p><p>• Compile monthly inter-office managerial adjustments within the managerial accounting system</p><p>• Gather and prepare annual income and balance sheet information and Ledger supports</p><p>• Enter, review, and update customer master data—including registration, changes, and closure—in the accounting system.</p><p>• Prepare monthly provincial allocations for deposits and loans for tax</p><p>• Perform reconciliation and preparation of the annual T5 Return of Investment Income</p><p>• Prepare unearned loan fee amortization schedules using effective interest rate method</p><p>• Support internal monitoring requests and internal audit requests</p><p>• Maintain all documentation related to reports, manuals, and procedures up to date and ensure compliance with both local and Head Office standards</p>
We are looking for a motivated and detail-oriented Financial Analyst to join our team on a long-term contract basis. This role is based in Toronto, Ontario, and offers a hybrid work schedule with two days in the office and three days working from home. Ideal for recent graduates or professionals with 1-3 years of experience, this position provides an excellent opportunity to develop foundational skills in financial management and risk analysis.<br><br>Responsibilities:<br>• Provide support to team members by clarifying financial processes and addressing inquiries as needed.<br>• Assist in managing financial and risk-related tasks, including corporate risk, financial risk, and legal risk assessments.<br>• Utilize accounting software systems and tools, such as Crystal Reports and data mining techniques, to analyze and report financial data.<br>• Ensure compliance with AML (Anti-Money Laundering), KYC (Know Your Customer), and EDD (Enhanced Due Diligence) standards.<br>• Participate in the preparation and review of budgets, accrual accounting, and financial auditing processes.<br>• Work collaboratively with team members to deliver accurate and timely financial reports.<br>• Offer exceptional customer service when addressing client or team-related queries.<br>• Support weekend schedules, if required, to ensure consistent financial operations.<br>• Engage in training sessions to develop a strong understanding of internal tools and processes.<br>• Assist in coordinating and monitoring risk management activities across various departments.
<p><strong>The Company</strong></p><p>Our client in downtown Toronto is looking for a Product Design Lead for a 1 year contract. This is an in office position, and the ability to travel to the US may be required.</p><p><br></p><p><strong>The Position</strong></p><p>The Product Design Lead will shape the design of complex enterprise software solutions that power critical business operations—such as planning, procurement, vendor management, and order management. This is not a typical UX role; it requires a <strong>strategic thinker who can design with depth and context</strong>, balancing user needs with business objectives in a highly data-driven environment. This role is <strong>hands-on</strong>—you’ll lead discovery, synthesize insights, and deliver production-ready designs. </p><p><br></p><p>Responsibilities</p><ul><li>Own the design process for a specific product area, from research through delivery.</li><li>Conduct contextual research to understand user workflows, pain points, and operational constraints.</li><li>Translate complex business and technical requirements into clear user journeys and intuitive UI solutions.</li><li>Collaborate with Product Managers to negotiate scope and problem definitions, ensuring alignment between user needs and business priorities.</li><li>Facilitate workshops and design reviews to drive clarity and alignment across teams.</li><li>Document and communicate design decisions persuasively to stakeholders.</li><li>Experiment with emerging tools, including AI-driven design platforms, to enhance workflows and outcomes.</li></ul><p><br></p>
<p>Our client is seeking a proactive and analytical Business Systems Analyst to support project-based initiatives within Capital Markets. This role is ideal for a self-starter who thrives in dynamic environments and is passionate about translating business needs into effective technology solutions.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p>• Agile Collaboration & Delivery</p><p>Actively participate in Agile ceremonies including sprint planning, daily stand-ups, backlog grooming, and retrospectives. Work closely with Product Owners, Scrum Masters, developers, and QA teams to ensure user stories are well-defined and deliverables are aligned with business goals.</p><p>• Requirements Elicitation & User Story Development</p><p>Engage stakeholders to gather and refine business, financial, and operational requirements. Translate these into clear, actionable user stories with acceptance criteria that guide development and testing efforts.</p><p>• Data Analysis & Reporting</p><p>Conduct data analysis to support decision-making and identify root causes of system issues. Develop reports and dashboards that provide insights and support continuous improvement.</p><p>• Process & Systems Analysis</p><p>Analyze current business processes and systems to identify gaps and opportunities for improvement. Design solutions that enhance efficiency, compliance, and performance within Capital Markets operations.</p><p>• Stakeholder Engagement</p><p>Serve as a key liaison between business units and technical teams. Facilitate communication to ensure shared understanding of requirements, priorities, and timelines.</p><p>• Continuous Improvement & Agile Mindset</p><p>Champion Agile principles and contribute to a culture of continuous learning and improvement. Identify opportunities to enhance team velocity, product quality, and stakeholder satisfaction.</p><p><br></p><p><br></p>
We are looking for an experienced Project Coordinator to join our team in Whitby, Ontario. In this long-term contract position, you will play a pivotal role in managing project timelines, documentation, and stakeholder communications to ensure the success of both new and ongoing initiatives. This opportunity combines technical coordination with strategic planning, contributing to impactful projects in the non-profit sector.<br><br>Responsibilities:<br>• Coordinate project schedules and deliverables by working closely with Business Analysts and technical teams.<br>• Organize and facilitate meetings with stakeholders across various departments to ensure alignment.<br>• Monitor and track progress on initiatives, including multi-year projects, ensuring deadlines and objectives are met.<br>• Maintain and update project documentation, ensuring resources are allocated effectively.<br>• Support budget management processes, ensuring financial timelines are adhered to within the cybersecurity scope.<br>• Utilize tools such as Atlassian Jira and Microsoft Office Suite to manage reporting and project updates.<br>• Assist in planning and organizing key project milestones and deliverables.<br>• Collaborate with team members to enhance communication and streamline workflows.<br>• Provide input on quality assurance and ensure compliance with project standards.<br>• Contribute to the overall success of projects by identifying challenges and offering solutions.
<p>Robert Half is partnering with a growing company to find a detail-oriented Accounts Receivable Clerk. If you have strong organizational skills and billing experience, we want to hear from you!</p><p><strong> </strong></p><p><strong>Key Responsibilities:</strong></p><ul><li>Set up new clients and manage billing terms for assigned projects</li><li>Collect billing details (POs, change orders, holdbacks, etc.) to ensure invoice accuracy</li><li>Generate and submit invoice drafts for project manager review and approval; revise as needed</li><li>Prepare and send final invoice packages to clients within deadlines</li><li>Support project managers by monitoring and tracking aged accounts receivable</li><li>Escalate and document billing issues as needed</li><li>Collaborate with other teams (Accounts Payable, Project Managers, Operations Finance) to resolve concerns promptly</li><li>Recommend process improvements to streamline billing</li><li>Assist with billing reconciliation, data entry, filing, and maintaining documentation</li><li>Prepare reports and spreadsheets and complete additional tasks as required</li></ul><p><br></p>
<p>We are seeking a Benefits Help Desk Representative to serve as the primary point of contact for members seeking information and assistance with the group insurance program. This role blends customer service, insurance program knowledge, claims interpretation, and departmental administrative support to deliver best-in-class member experience.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to member inquiries on insurance program details, including benefits, timeframes, processes, policies, and procedures.</li><li>Address specific questions regarding claims status, payments, eligibility, and dependents, clarifying concerns and facilitating resolution with the claims adjudicator, service providers, and management.</li><li>Triage inquiries, provide program information from websites and brochures, and offer solutions to member problems.</li><li>Log and track all member interactions to ensure timely resolution and thorough documentation.</li><li>Liaise with Benefits staff and escalate complex cases to senior team members or management as needed.</li><li>Obtain and confirm provider information for claims adjudication by communicating with members, dental offices, hospitals, and benefit practitioners.</li><li>Answer general inquiries received via the call center within your area of expertise.</li><li>Support administrative tasks within the department, including organizing claims, processing medical referrals, managing disability information, and assisting during program renewal periods.</li><li>Help with outgoing benefit mailings, check distribution, member packages, and maintenance of legal documentation like Powers of Attorney and Authorization Letters.</li><li>Monitor and alert management about emerging trends or concerns to continually improve member service standards.</li></ul><p><strong>Apply Now</strong></p><p>If you are a dedicated service professional with insurance and benefits experience, we invite you to apply and help us deliver excellence to our insured members. This position is exclusively through Robert Half.</p>
<p>Robert Half is seeking for a Fleet & Procurement Analyst for a Mississauga client. The focus of this role will be on all aspects of fleet operations. The role centers on vendor management, fleet utilization analysis, daily operations, and supporting procurement activities. This is a 12-month contract with a hybrid working arrangement with 3-4 days onsite.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Manage daily operations of our company fleet, including vendor coordination and issue resolution.</li><li>Analyze fleet usage/costs; prepare regular reports, recommendations, and ensure accuracy in SAP.</li><li>Work closely with sales reps to address fleet inquiries and maintain driver satisfaction.</li><li>Track fleet inventory, maintain documentation, and support compliance efforts.</li><li>Assist with procurement activities, including supporting RFPs, contracts, and supplier onboarding.</li><li>Help implement and maintain key platforms (Coupa, Concur) for procurement.</li><li>Support transition to sustainable fleet solutions.</li><li>Collaborate with finance and business ops for strategy, budgeting, and cost optimization.</li></ul>
<p>We are looking for an experienced <strong>Sr. Financial Analyst (Senior Accountant, CPA)</strong> to join our client's team in Toronto, Ontario, for a long-term contract position within the healthcare sector. In this role, you will play a key role in analyzing and reporting financial results, preparing comprehensive financial statements, and collaborating with program and business unit managers to evaluate the impact of operational decisions. The successful candidate will also contribute to process improvements and ensure the delivery of timely and accurate financial information.</p><p><br></p><ul><li><strong>Please note: medical tests will be required prior to joining. </strong></li><li><strong>CPA designation is required. </strong></li><li><strong>12-mon contract with an immediate start. </strong></li><li><strong>Location: 4 days onsite, Toronto, ON.</strong></li></ul><p><br></p><p>Responsibilities:</p><p>• Prepare monthly journal entries and reconcile balance sheets, ensuring adjustments and corrections are timely and accurate.</p><p>• Analyze monthly financial results for assigned portfolios to ensure compliance with Public Sector Accounting Standards.</p><p>• Develop and present financial summaries for senior leadership, highlighting material variances and key insights.</p><p>• Collaborate with program and business unit managers to interpret financial impacts of operational decisions and identify areas for improvement.</p><p>• Act as a subject matter expert for assigned portfolios, providing comparative analyses and benchmarking insights.</p><p>• Prepare and submit quarterly and annual Ministry financial reports, ensuring accuracy and regulatory compliance.</p><p>• Assist in the preparation of annual external financial statements and supporting schedules, coordinating with various departments.</p><p>• Conduct weekly and monthly cash forecasting to maintain liquidity ratios and provide actionable recommendations.</p><p>• Investigate and resolve bank discrepancies, recording daily and weekly bank activities in the general ledger.</p><p>• Review processes and implement changes to enhance the efficiency and quality of financial reporting.</p>
<p>Our client is seeking a highly skilled Assistant Controller to join our corporate finance team. The successful candidate will play a key role in supporting monthly financial consolidation, analysis, and reporting across divisions, as well as overseeing core accounting functions and compliance activities.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Assist with monthly financial consolidation and detailed analysis of divisional results and reporting packages.</li><li>Review reconciliations of divisional balance sheets and intercompany accounts.</li><li>Oversee corporate office accounting, including accounts payable, bank reconciliations, journal entries, and account analysis.</li><li>Prepare monthly internal reports and Key Performance Indicators for senior management.</li><li>Manage the approval process for corporate capital expenditures.</li><li>Support quarterly and annual financial statement preparation, including note disclosures.</li><li>Assist in preparing board materials and the annual business plan.</li><li>Perform annual internal audits at divisional locations (travel required) and provide year-end audit support.</li><li>Assist with annual budget consolidation and review.</li><li>Review tax returns and reconcile book to taxable income for foreign divisions; assist with Canadian and US tax return filings.</li><li>Complete annual compliance filings (T1134s, Surveys, Department of Commerce, etc.).</li><li>Participate in special projects as needed.</li></ul><p><br></p>
<p>Our client is seeking an experienced Senior Financial Analyst for a 12-month contract. This role will provide high-level financial analysis and modeling to support collective bargaining negotiations and other sensitive organizational initiatives. The successful candidate will work with confidential salary and benefits data, develop robust financial models, and provide strategic insights to senior leadership. This position requires a strong combination of analytical expertise, discretion, and the ability to communicate complex financial information clearly to executive stakeholders. You will collaborate closely with teams in Finance, People & Culture, Legal, Strategy, and Project Management to ensure accurate planning, compliance with labor agreements, and alignment with organizational goals.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Analyze employee salary structures, benefits, and payroll data while maintaining strict confidentiality.</li><li>Develop financial models to evaluate compensation trends and forecast salary-related expenses.</li><li>Provide insights into salary competitiveness and cost impacts to support labor negotiations.</li><li>Assist in annual budgeting and long-term financial planning related to workforce costs.</li><li>Prepare sensitive data analysis for executive leadership and board-level presentations.</li><li>Support finance and HR leadership by preparing detailed cost analyses for collective bargaining agreements (CBAs).</li><li>Model various salary and benefits scenarios to assess the financial implications of union proposals.</li><li>Work closely with labor relations and legal teams to ensure compliance with contracts and labor laws.</li><li>Partner with People & Culture to align financial analysis with compensation strategies.</li><li>Ensure accuracy in salary and benefits cost allocations through collaboration with accounting teams.</li><li>Provide financial support for strategic and sensitive projects as required.</li></ul>
<p>We are looking for a dedicated Risk Analyst to join our team in Markham. In this role, you will play a key part in identifying, assessing, and managing risks that could impact the organization. Your expertise will help ensure compliance with policies and regulations while supporting the development of effective risk management strategies.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Help maintain and enhance the ERM framework to ensure it remains effective and relevant. </p><p>• Assisting in leveraging an enterprise risk framework to create robust internal processes. This would be done through the development of policies, governance, controls, and emerging risk management.</p><p>• Contribute to the development of a roadmap and annual plans for closing gaps that includes governance structure development and escalation protocols.</p><p>• Assist in regularly reviewing and updating risk management policies and procedures.</p><p>• Provide support in continuous training and awareness programs to ensure all staff are aware of their roles and responsibilities in managing risk.</p><p>• Assist in developing and implementing metrics and reporting systems to monitor the effectiveness of risk management activities and identify areas for improvement.</p><p>• Promote a culture of risk awareness and proactive risk management throughout the organization.</p><p>• Provide analytical support to the development, implementation and maintenance of decision models such as scorecards.</p>
<p>Senior Director, Marketing and Sales</p><p>Our client, a prominent leader in the insurance and financial planning sector, is seeking a dynamic Senior Director, Marketing and Sales to drive growth and member engagement across Ontario and Atlantic Canada. With a commitment to trusted advisory support, innovative marketing strategies, and a highly collaborative culture, this organization partners with professionals to provide exceptional insurance and retirement planning solutions.</p><p>Position Overview</p><p> As the Senior Director, Marketing and Sales, you will lead a large, high-performing advisory team with a mandate to grow the insurance and retirement planning portfolio. This role is ideal for a strategic sales leader who also embraces thoughtfully integrated marketing initiatives and a passion for building lasting member relationships.</p><p>Key Responsibilities</p><ul><li>Develop and execute integrated strategies for sales, advisory, and marketing initiatives designed to boost member engagement, drive insurance sales, and strengthen brand loyalty.</li><li>Lead and mentor a team of more than 18 advisors and manage two Directors, fostering operational excellence and a culture of compliance, consistency, and outstanding service.</li><li>Actively participate in key sales conversations, coaching teams, collaborating cross-functionally with product, service, and education teams, and shaping the organization’s narrative and overall member experience.</li><li>Champion alignment between marketing, sales, and advisory support to advance business development, member acquisition, and retention goals.</li></ul><p><br></p>
<p>Robert Half is partnering with an industry-leading client to identify a dynamic and visionary Director of Project Management. This leader will play a key strategic role in establishing and overseeing an enterprise Project Management Center of Excellence, reporting directly to the SVP, IT.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Support the SVP, IT in establishing a robust center of excellence (CoE) for enterprise project management across the organization.</li><li>Define and implement project management standards, including developing criteria for certifications, success metrics, methodologies, and toolsets.</li><li>Create and lead a Project Management CoE that upskills project management practitioners and actively shares industry best practices.</li><li>Oversee compliance with enterprise project management policies and standards.</li><li>Manage project prioritization requests from business units to determine staffing, training, tools, and software needs to support company objectives.</li><li>Provide relevant data and analyses for executive leaders to evaluate which project proposals offer the highest strategic value and alignment.</li><li>Work closely with executives to define and communicate project priorities, implementation schedules, risks, and opportunities.</li><li>Drive investment decisions in tools, processes, and workforce required for optimal project portfolio management, risk reviews, document controls, and training.</li><li>Set and review annual performance targets for team members, ensuring individuals and teams meet key objectives.</li><li>Delegate work to a team of Project Managers, Program Managers, and Business Analysts, while defining clear team roles and operating models.</li><li>Mentor and line-manage project teams, actively supporting career growth and skills development.</li></ul><p><br></p><p><br></p>
<p>The Senior Accountant is responsible for supporting the finance and accounting operations in a retail environment by managing daily bookkeeping, data entry, and administrative accounting tasks. Reporting to the VP Finance & Administration, this position plays a key role in ensuring the accurate and timely processing of financial transactions, including those related to sales, inventory, accounts payable, accounts receivable, payroll, and banking activities. Additional responsibilities include month-end close procedures, preparation of financial reports, and supporting budgeting and forecasting processes.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Process supplier invoices, verify accuracy, and ensure on-time payments</li><li>Match purchase orders and delivery documentation to invoices</li><li>Reconcile vendor statements and resolve any discrepancies</li><li>Record daily retail sales and customer payments</li><li>Support customer billing and collections as needed</li><li>Reconcile daily cash, credit card, and electronic deposits from retail locations</li><li>Prepare and record bank deposits</li><li>Complete monthly bank reconciliations</li><li>Reconcile inventory balances between point-of-sale and accounting systems</li><li>Assist with periodic stock counts and variance analysis</li><li>Maintain accurate cost and pricing records</li><li>Enter journal entries and perform month-end closing procedures</li><li>Prepare supporting documentation for financial reporting</li><li>Organize and maintain filing systems for financial documents</li><li>Assist leadership with ad hoc projects and reporting requests</li><li>Communicate effectively with store management, suppliers, and internal teams</li><li>Ensure compliance with established accounting policies and procedures</li></ul>
We are looking for an experienced Accountant to join our team in Toronto, Ontario. In this role, you will oversee the full cycle of accounting operations, ensuring accuracy and compliance with financial standards. This position is ideal for someone who is detail-oriented, thrives in a dynamic environment, and is comfortable managing financial records, payroll, and reconciliations.<br><br>Responsibilities:<br>• Maintain and manage a full set of books, including accounts payable, accounts receivable, and general ledger.<br>• Prepare and reconcile balance sheets, ensuring accuracy and compliance with accounting standards.<br>• Handle payroll processing for a small team, reviewing and validating timesheets submitted by store managers.<br>• Generate and review financial statements, providing insights and recommendations to support decision-making.<br>• Oversee invoice processing, billing, and data entry to ensure timely and accurate recordkeeping.<br>• Utilize QuickBooks and other accounting software to manage financial data efficiently.<br>• Collaborate with the management team to implement and optimize in-house accounting systems.<br>• Perform intermediate-level tasks in Excel, such as data analysis and reporting.<br>• Ensure adherence to company policies and regulatory requirements in all accounting operations.<br>• Support year-end audit preparation and provide documentation as needed.
<p>Robert Half is looking to recruit a full time / permanent Systems Configuration Specialist to join a client that is rapidly expanding in the east GTA region. This is an exciting opportunity offering growth, stability and excellent work culture!</p><p><br></p><p>Please take a look at the summarized information below and apply if you are a good fit. Due to the high volume of applicants, those that fit the requirements closely will receive a response - Thank you for your understanding.</p><p><br></p><p>Role: Systems Configuration Specialist</p><p>Type: Full time / permanent</p><p>Location: East GTA</p><p>Compensation: $65k to $70k + Annual Bonus (Individual performance / company performance ) + 3 Weeks Vacation + 6 PTO days + Benefits including ESP</p><p><br></p><p>Requirements + Responsibilities:</p><p>• 4+ years experience as Business Analyst or Technical Analyst (or similar)</p><p>• Experience working with business requirements – Understanding how requirements are translated into technical documents; IT based projects</p><p>• Experience working in payment cards (ideally); financial or banking or software industry is acceptable</p><p>• Understands workflows and business processes; business process mapping – VISIO, SALESFORCE etc.</p><p>• Setting up workflows from scratch (configuration); technical acumen</p><p>• Banking operations / back office banking knowledge</p><p>• Software implementation experience</p><p>• Strong communication – Most clients are in USA; research maybe required</p><p>• Product is a low code solution and by configuration they mean “Workflows”</p><p>• ASSET: Understanding of Java / J2EE / Web-based applications; SQL – This is not an in-depth technical role</p>
We are looking for an experienced Vendor Management Specialist to join our team in Markham, Ontario. In this role, you will oversee and optimize our vendor relationships, ensuring compliance with our Vendor Management Framework while supporting contract owners throughout the vendor lifecycle. You will play a pivotal role in developing processes, maintaining vendor records, and fostering efficient procurement practices to drive organizational success.<br><br>Responsibilities:<br>• Ensure compliance with the organization's Vendor Management Framework throughout all vendor-related activities.<br>• Provide guidance and support to contract owners during the vendor lifecycle, including procurement, due diligence, contract management, and performance monitoring.<br>• Develop and enhance tools, processes, and systems to streamline vendor management activities.<br>• Maintain and update the vendor register and inventory, ensuring data accuracy and accessibility.<br>• Assist contract owners in evaluating vendor risks and implementing appropriate mitigation strategies.<br>• Facilitate training sessions to improve understanding and application of the Vendor Management Framework.<br>• Generate insights and performance reports to optimize vendor spending and decision-making processes.<br>• Oversee timely contract renewals to ensure uninterrupted service delivery.<br>• Collaborate with business units and subject matter experts to address non-compliance or contract breaches.<br>• Update contract records to reflect vendor offboarding and contract terminations.
We are looking for a dedicated Bilingual Customer Service team member to join our team in Markham, Ontario. In this role, you will provide exceptional support to customers and sales representatives, ensuring that inquiries and orders are handled effectively in both English and French. This is a long-term contract position offering a dynamic opportunity to work in a collaborative and customer-focused environment.<br><br>Responsibilities:<br>• Deliver attentive and empathetic customer service to both customers and sales representatives.<br>• Accurately process orders, manage accounts, and address customer inquiries with efficiency.<br>• Monitor and manage multiple email inboxes to ensure timely action on requests and orders.<br>• Assist new customers and guide them through the online ordering portal to ensure a seamless experience.<br>• Record, document, and resolve customer and sales interactions, escalating issues to appropriate departments when necessary.<br>• Oversee daily sales orders and transactions, ensuring all activities are completed accurately and on time.<br>• Identify opportunities for upselling or cross-selling products and services during customer interactions.<br>• Collaborate with cross-functional teams to enhance processes and complete tasks efficiently.<br>• Adhere to company policies, customer service standards, and quality assurance guidelines.<br>• Proactively suggest improvements to workflows and present ideas to leadership for consideration.
We are looking for a dedicated and detail-oriented Project Assistant to join our team on a long-term contract basis. This position offers a hybrid work arrangement, requiring three days per week in the office in Toronto, Ontario. Bilingualism in English and French is preferred, though English is mandatory. As part of the Service Delivery Team, you will play a critical role in managing client relationships and ensuring their needs are met efficiently and professionally.<br><br>Responsibilities:<br>• Serve as a key liaison between clients and internal operational teams to ensure seamless communication and resolution of issues.<br>• Coordinate efforts across departments to maintain strong client relationships and address their business needs effectively.<br>• Provide guidance to clients on company policies, procedures, and available services to support their operations.<br>• Manage client inquiries and escalate concerns as needed to achieve timely and thorough resolutions.<br>• Conduct regular meetings with clients to review service performance, document concerns, and implement actionable follow-ups.<br>• Represent the organization professionally during client meetings and business events.<br>• Offer recommendations for process improvements to enhance client satisfaction and operational efficiency.<br>• Maintain up-to-date knowledge of company systems, procedures, and regulatory requirements to support client services.<br>• Support training initiatives by educating clients on relevant policies and systems impacting their business.<br>• Collaborate with internal teams to proactively complete tasks and ensure high-quality service delivery.
We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in Markham, Ontario. In this long-term contract role, you will play a key part in delivering exceptional support to customers and sales representatives while ensuring adherence to high service standards. This position offers a hybrid work arrangement, allowing you to engage in both in-office and remote work settings.<br><br>Responsibilities:<br>• Provide attentive and empathetic customer support while maintaining a positive attitude in all interactions.<br>• Manage customer accounts and orders, ensuring accurate processing, issue resolution, and timely follow-ups.<br>• Monitor and maintain email inboxes, addressing customer and sales inquiries promptly and effectively.<br>• Support new customers and assist with the use of online ordering portals, ensuring a seamless experience.<br>• Document and resolve customer, sales, and patient interactions, escalating issues to appropriate departments when necessary.<br>• Track daily sales transactions to ensure all orders are completed in a timely and accurate manner.<br>• Identify opportunities to upsell or cross-sell products and services during customer engagements.<br>• Propose process improvements to enhance efficiency and present suggestions to the leadership team.<br>• Collaborate with cross-functional teams to ensure tasks are completed and customers receive comprehensive support.<br>• Adhere to established customer service standards, policies, and procedures while contributing to a culture of excellence.
<p>Paralegal – General Litigation</p><p>About the Firm:</p><p> Join a general litigation boutique serving diverse clients in areas including civil litigation, labor and employment law, human rights, Aboriginal law, and corporate oversight. Our team values collaboration, professional development, and providing high-quality legal services across a varied practice.</p><p>Position Summary:</p><p> We are seeking a motivated Paralegal to work closely with our legal team. This role centers on legal research, document drafting, client support, and case management. The ideal candidate demonstrates excellent research and writing abilities and thrives in a fast-paced, multi-practice environment.</p><p>Key Responsibilities:</p><ul><li>Draft, prepare, and revise legal documents including pleadings, correspondence, affidavits, briefs, and contracts.</li><li>Conduct legal research and summarize findings in memos or briefs for lawyer review.</li><li>Organize, manage, and maintain case files to ensure accuracy and compliance.</li><li>Prepare materials for hearings, trials, mediations, and discoveries.</li><li>Communicate regularly with clients, courts, opposing counsel, and third parties regarding scheduling and document requests.</li><li>Gather, review, and organize evidence, exhibits, and supporting documentation.</li><li>File documents with courts and tribunals both electronically and in-person, ensuring compliance with all rules and deadlines.</li><li>Support lawyers with a range of administrative tasks such as routine correspondence, preparing checklists, and managing file openings/closings.</li><li>Conduct due diligence, background checks, and searches as relevant to cases.</li><li>Liaise with experts, service providers, and witnesses as needed.</li><li>Ensure confidentiality and compliance with firm policies and regulatory standards.</li></ul><p><br></p>
<p><strong>The Company</strong></p><p>Our client in the hospitality industry is looking for a Content Analyst for a 6 month contract. The Content Analyst will work full time in the downtown Toronto office 5 days a week. Located near TTC subway stations or accessible through The Path, approximately a 10 minute walk from Union Station.</p><p><br></p><p><strong>The Position</strong></p><p>The Content Analyst will be focusing on supporting content operations across digital platforms, with a primary emphasis on managing and analyzing web content.</p><p><br></p><p>Responsibilities:</p><ul><li>Manage and update digital content using Content Management Systems (CMS), ensuring accuracy and alignment with branding guidelines.</li><li>Collaborate with cross-functional teams to support eCommerce, digital marketing campaigns, and other content updates</li><li>Analyze content performance data where applicable and provide insights or recommendations for improvements.</li><li>Collaborate with content creators, designers, and developers to gather required assets and information.</li><li>Ensure all content is optimized for digital display, responsive across devices, and follows SEO and accessibility best practices.</li><li>Conduct quality assurance checks to ensure accuracy, broken links, and formatting consistency.</li></ul>
<p>Associate Lawyer – Plaintiff-Side Employment Law (Remote/Ontario)</p><p>Location: Remote within Ontario</p><p> Practice Focus: Plaintiff-Side Employment Law</p><p> Firm Type: Tech-forward, automation-based firm utilizing modern legal tools (e.g., LexisNexis AI); dedicated support staff.</p><p>About the Firm</p><p> Our Ontario-based plaintiff-side employment law practice is dedicated to efficient, client-centric service delivery. Leveraging legal tech and advanced automation—including LexisNexis AI—and a robust support team, we empower our lawyers to focus on advocacy and legal work, not administrative tasks.</p><p>Key Responsibilities</p><ul><li>Independently manage plaintiff-side employment law files from intake to resolution, including:</li><li>Conducting client intake and providing legal advice</li><li>Drafting pleadings, demand letters, and settlement proposals</li><li>Handling negotiations, mediations, and hearings as applicable</li><li>Utilize firm technology (including LexisNexis AI, automated platforms) for legal research, drafting, and workflow management</li><li>Collaborate with support staff for administrative matters, scheduling, and file organization</li><li>Maintain a target of 5 billable hours per workday</li></ul><p>Additional Responsibilities (as needed):</p><ul><li>Assist with basic estate planning (simple wills, powers of attorney)</li><li>Support general litigation, including personal injury casework</li></ul><p><br></p>
<p>We are looking for a skilled Account Supervisor/Director to join our client's team for a 3-month contract. Based in Toronto, Ontario, this role involves managing fast-paced projects and integrated campaigns, requiring high levels of organization and production expertise. You will collaborate closely with senior team members and external partners, ensuring seamless execution of tasks and processes.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the development and execution of integrated marketing campaigns, including TV, digital, and creative elements.</p><p>• Coordinate with internal teams and external partners to ensure projects are delivered on time and meet quality standards.</p><p>• Manage multiple fast-moving projects while maintaining attention to detail and organization.</p><p>• Ensure smooth production workflows by collaborating with studio teams and adhering to established processes.</p><p>• Provide clear communication and updates to stakeholders, including senior leadership and external collaborators.</p><p>• Participate in office-based work three days a week (Tuesday to Thursday) and be available for evening or weekend tasks when necessary.</p><p>• Support the account director and other senior team members in strategic decision-making and campaign planning.</p><p>• Monitor project budgets, timelines, and deliverables to ensure alignment with client expectations.</p><p>• Utilize CRM and other relevant software systems to track progress and manage client relationships.</p><p>• Troubleshoot challenges and implement solutions to maintain project momentum</p>
