7 results for Telecommunications Specialist in Markham, ON

Genesys Cloud Specialist

Whitby, ON
onsite
Contract / Temporary
45.00 - 60.00 CAD / Hourly
We are looking for an experienced Genesys Cloud Specialist to support a non-profit organization in Whitby, Ontario through a Long-term Contract engagement. This role is suited to a senior consultant who can oversee day-to-day platform operations, optimize contact centre capabilities, and help maintain a reliable cloud-based telephony environment. The successful candidate will bring strong technical judgement, hands-on configuration expertise, and the ability to work across service teams to improve performance and user experience. Responsibilities: • Oversee the ongoing administration of the Genesys Cloud CX environment, ensuring the platform remains stable, secure, and effective for daily operations. • Manage system configuration across user accounts, access levels, divisions, queues, skills, and routing profiles to align with operational needs. • Track platform performance and availability, resolve front-line support issues, and escalate more complex incidents to the managed service provider when necessary. • Build and refine Architect call flows to support efficient customer journeys and dependable contact handling processes. • Set up and maintain routing models, queue logic, overflow paths, callback options, operating schedules, and holiday coverage. • Configure announcements, audio prompts, and customer-facing messaging to support clear and consistent communications. • Support Workforce Management setup by maintaining business units, management units, scheduling structures, and forecasting parameters. • Contribute to Quality Management administration, including evaluation workflows, recording capabilities, and calibration activities that strengthen service quality. • Work with stakeholders to recommend practical improvements to telephony, cloud contact centre operations, and related business processes. • Provide documentation, knowledge sharing, and user guidance to support adoption, training, and effective platform use.
2026-07-09T18:18:40Z

Client Services Specialist

Toronto, ON
onsite
Contract / Temporary
23.00 - 27.00 CAD / Hourly
We are looking for a Bilingual (English/French) Client Services Specialist to join our client's team in Toronto, Ontario on a contract basis. In this hybrid role, you will deliver attentive, detail-oriented service to clients while supporting day-to-day branch and customer service activities. This opportunity is ideal for someone who enjoys helping people, handling a variety of service requests, and connecting clients with the right financial solutions. Responsibilities:• Provide courteous and detail-oriented assistance to clients across in-person, phone, and email interactions, ensuring a positive service experience.• Support account-related requests, including assisting with new account setup, processing routine transactions, and responding to walk-in client needs at the branch.• Speak with clients to understand their banking or financial service needs and direct them to the appropriate specialist or self-serve channel when suitable.• Maintain accurate records by completing data entry, updating client information, and documenting service activities in a timely manner.• Respond to inbound inquiries and complete follow-up communications as needed to resolve issues and support ongoing client requests.• Remain informed about the organization’s products and services in order to provide relevant guidance and appropriate referrals.• Follow established regulatory, privacy, and internal compliance standards in all client interactions and daily tasks.• Contribute to branch operations and take on additional duties as required, including supporting the hybrid work model with regular office attendance.
2026-07-15T18:43:48Z

NON - IT - P4 - Senior

Toronto, ON
remote
Contract / Temporary
25.00 - 30.00 CAD / Hourly
We are looking for a Senior Project Coordinator to support incident management activities for a leading organization in Toronto, Ontario. This Long-term Contract opportunity is ideal for someone who can keep critical response efforts organized, communicate clearly with stakeholders, and help reduce business and client impact during service disruptions. Working in a hybrid environment, you will partner with business and technology teams to keep incidents moving from identification through resolution while maintaining accurate records and timely updates. Responsibilities: • Coordinate incident response activities from initial identification to closure, ensuring tasks, updates, and follow-ups stay on track throughout the lifecycle. • Prepare and maintain detailed incident records, timelines, and supporting documentation so that each event is accurately captured and easy to review. • Assess business impact by gathering information on affected clients, products, and services in collaboration with internal teams and operational partners. • Draft and circulate clear internal and external communications that reflect approved messaging and provide timely status updates. • Support incident calls by organizing meeting logistics, recording key decisions, documenting action items, and following up on outstanding tasks. • Assist with post-incident reviews by collecting relevant information, summarizing findings, and monitoring corrective and preventative actions to completion. • Work closely with technology, operations, product, and support teams to promote accurate information sharing and coordinated decision-making during active incidents. • Provide backup support during high-priority situations and participate in after-hours on-call coverage when critical incident response is required. • Identify recurring issues, process gaps, and improvement opportunities, then contribute to updates to incident procedures, tools, and templates.
2026-07-10T14:08:35Z

Bilingual Help Desk Analyst

Don Mills, ON
remote
Contract / Temporary
25.00 - 35.00 CAD / Hourly
We are looking for a Bilingual (French) Help Desk Analyst to provide responsive technical support and practical solutions for end users. This long-term contract opportunity is ideal for a service-focused, detail-oriented candidate who enjoys resolving desktop, mobile, and account-related issues in a fast-paced support environment. The selected individual will handle a broad range of technical requests, contribute to a smooth user experience, and support both on-site and remote staff with accuracy. Responsibilities:• Deliver first-line and deskside technical support for hardware, software, mobile devices, and user access issues across the organization.• Diagnose and resolve incidents involving Microsoft environments, Mac computers, Android devices, and general workstation performance concerns.• Manage service desk tickets from intake through resolution, ensuring timely follow-up, accurate documentation, and clear communication with end users.• Configure, deploy, and support computer hardware and peripheral equipment while maintaining reliable workstation readiness.• Administer user accounts and access permissions within Active Directory, including password resets, account updates, and basic group management.• Provide troubleshooting assistance for Citrix-based access, remote connectivity, and application availability issues.• Support network and endpoint-related concerns tied to Cisco technologies by identifying problems and escalating where appropriate.• Collaborate with internal teams to address recurring technical issues, improve support processes, and maintain a high standard of customer service.
2026-07-15T12:53:49Z

IT Coordinator

Toronto, ON
remote
Contract / Temporary
25.00 - 30.00 CAD / Hourly
We are looking for an IT Coordinator to support day-to-day desktop, help desk, and end-user technology needs within a healthcare environment in Toronto, Ontario. This contract position is suited to someone who brings strong technical troubleshooting ability, communicates well with a wide range of users, and stays organized in a fast-moving setting. The successful candidate will provide hands-on support across core workplace technologies while helping staff remain productive and connected. Responsibilities:• Deliver front-line technical support for staff by resolving hardware, software, access, and device-related issues in a timely manner.• Provide deskside and service desk assistance for Windows and Mac equipment, mobile devices, and common workplace applications.• Administer user accounts and permissions in Active Directory and support employees with Office 365 access and usage.• Troubleshoot and resolve problems involving computer hardware, peripherals, connectivity, and general desktop performance.• Support technologies such as Cisco and Citrix platforms to maintain reliable access to business systems and services.• Assist with Android device support, configuration, and issue resolution for users requiring mobile access.• Prioritize incoming requests effectively and manage multiple support needs in a busy, high-demand environment.• Contribute to technical tasks related to virtualized environments, including basic support for VMware where applicable.
2026-07-20T13:53:45Z

Systems Administrator

Concord, ON
onsite
Contract / Temporary
30.00 - 45.00 CAD / Hourly
We are looking for an experienced Systems Administrator to join our client’s team in Concord, Ontario on a Long-term Contract basis. This position focuses on strengthening and modernizing endpoint services, with an emphasis on secure device management, platform reliability, and user support. The successful candidate will work closely with service, infrastructure, and security teams to improve endpoint operations and help guide technology enhancements across the environment. This is a 6 month contract to start, hybrid for our client in Concord, Ontario. Responsibilities:• Manage Microsoft Intune administration, including device configuration, compliance settings, application delivery, Windows Autopilot, and update management.• Support Microsoft Configuration Manager activities such as operating system imaging, software packaging and deployment, and patch administration.• Drive endpoint improvement projects that enhance device management, performance, and overall user experience.• Provide advanced third-level support for endpoint-related incidents, escalations, and complex technical issues.• Strengthen endpoint protection by maintaining security controls and supporting compliance-focused initiatives.• Create, update, and maintain technical documentation, operational procedures, and platform standards.• Assess emerging tools and technologies to identify opportunities for modernization and operational efficiency.• Collaborate with service desk, infrastructure, and security teams to resolve issues and align endpoint administration practices.• Participate in occasional after-hours work to support maintenance activities, upgrades, or critical issue resolution.
2026-07-16T13:18:45Z

Director of Information Systems & Technology

Brampton, ON
onsite
Contract / Temporary
142.50 - 165.00 CAD / Hourly
We are looking for an experienced technology leader to guide the information systems and technology function for a healthcare-related organization based in Brampton, Ontario. This Long-term Contract opportunity is ideal for someone who can quickly evaluate the current environment, bring stability to critical operations, and provide steady leadership during a period of transition. The role calls for a hands-on executive who can strengthen service delivery, support business priorities, and help move key post-implementation initiatives forward in a fast-moving setting. Responsibilities: • Review the current technology landscape, identify urgent operational issues, and establish clear priorities to restore stability and momentum. • Lead day-to-day IT operations across infrastructure, enterprise platforms, security, and service delivery to ensure dependable business support. • Assess team capabilities, clarify accountability, and provide leadership that strengthens performance and collaboration across the technology function. • Advance outstanding post-launch and post-acquisition initiatives, including work connected to ERP and integrated business systems. • Partner with operations, marketing, and other business leaders to align technology efforts with organizational goals and high-impact priorities. • Improve platform adoption, operational discipline, and service processes to increase efficiency and user satisfaction. • Oversee data, business intelligence, system integrations, and customer-facing digital tools to support informed decision-making and seamless business processes. • Recommend practical strategies for modernizing the technology environment and evolving the function toward a stronger product and platform mindset.
2026-07-20T19:58:46Z