<p>We are seeking a dynamic and detail-oriented <strong>Services Solutions Specialist</strong> to bridge the gap between technical service delivery and strategic marketing. This role is ideal for a professional who thrives in a cross-functional environment and can translate complex service capabilities into compelling business value.</p><p><strong>Responsibilities</strong></p><ul><li>Develop and maintain technical marketing materials, case studies, and service documentation</li><li>Create clear, engaging content that communicates service value to diverse audiences</li><li>Collaborate with the marketing team to ensure technical accuracy in campaigns</li><li>Update and refine product positioning materials throughout the service lifecycle</li><li>Lead technical writing and response development for complex RFPs and proposals</li><li>Analyze customer requirements and align them with service capabilities</li><li>Coordinate cross-functional teams to gather technical inputs and pricing</li><li>Ensure proposal content reflects actual service delivery capabilities</li><li>Participate in daily service department planning and operations</li><li>Provide strategic and analytical support to service teams</li><li>Act as a liaison between service operations and customer-facing functions</li><li>Support process improvement initiatives and service methodology development</li><li>Assist with escalated customer communications requiring technical expertise</li></ul><p><br></p>
<p>Robert Half is looking for an Amazon eCommerce Specialist for a 6-month remote contract opportunity. The Amazon eCommerce Specialist focuses on enhancing our client's presence on Amazon and other e-commerce platforms, driving sales growth, and ensuring their digital content is competitive and engaging. The ideal candidate will collaborate with cross-functional teams to improve product visibility and optimize online strategies within the manufacturing industry.</p><p><br></p><p>Responsibilities:</p><ul><li>Analyze and create competitive charts for the Canadian Amazon product assortment, following established structures.</li><li>Regularly review and update Amazon product pages to identify gaps and opportunities in key categories.</li><li>Conduct audits of competitor A+ content, including videos, images, and written materials, to enhance our own content strategy.</li><li>Collaborate with creative teams to design and implement updated content, ensuring it is effectively uploaded to relevant platforms.</li><li>Monitor and manage content using Content Management Systems (CMS) such as Salsify and internal image banks.</li><li>Develop strategies to improve product visibility and sales performance on Amazon and other retailer systems.</li><li>Work closely with marketing and sales teams to align e-commerce initiatives with broader business goals.</li><li>Utilize tools like Adobe Photoshop and Illustrator to create visually appealing content for digital platforms.</li><li>Provide insights on digital trends and opportunities to maintain competitiveness in the e-commerce space.</li><li>Ensure compliance with best practices for online content deployment and management.</li></ul>
<p><strong>Exciting Career Advancement in the West GTA Region</strong></p><p><br></p><p>Robert Half is thrilled to partner with a rapidly growing client in the <strong>West GTA region</strong> to fill a <strong>full-time, permanent IT Specialist position</strong>. This is an incredible opportunity for a dedicated IT professional looking to take the next step in their career with a forward-thinking organization offering growth, development, and a hybrid work environment.</p><p>If you’re currently excelling in a <strong>senior help desk role</strong> and eager to transition into a <strong>Systems Administrator path</strong>, this opportunity is tailored for you!</p><p><br></p><p><strong>Position Details:</strong></p><ul><li><strong>Role</strong>: IT Specialist</li><li><strong>Employment Type</strong>: Full-time / Permanent</li><li><strong>Location</strong>: West GTA</li><li><strong>Compensation</strong>: $75,000–$80,000 annually</li><li><strong>Benefits Package</strong>:</li><li>3 weeks of vacation</li><li>Comprehensive health benefits</li><li>Work equipment provided</li><li>Hybrid work environment</li></ul><p><strong>Key Requirements and Responsibilities:</strong></p><ul><li><strong>Communication & Collaboration</strong>: Strong communication skills, a positive personality, and a team-player mindset.</li><li><strong>Help Desk Experience</strong>: 5+ years of dedicated help desk experience, currently in a <strong>Senior or Lead Help Desk role</strong>.</li><li><strong>Technical Expertise</strong>:</li><li>Proficient in <strong>L1 / L2 / L3 support</strong>, with experience handling tasks across <strong>systems, networks, and security</strong>.</li><li>Extensive knowledge of <strong>Office 365</strong> support.</li><li>Expertise in <strong>Active Directory</strong>, <strong>Azure AD</strong>, and <strong>InTune</strong>.</li><li>Skilled in <strong>email support</strong> tasks such as managing Exchange accounts, adding/removing users, and creating groups.</li><li><strong>Help Desk Coordination</strong>:</li><li>Monitor and manage tickets efficiently, escalating where necessary.</li><li>Provide support to ensure team members focus on larger projects and initiatives.</li><li><strong>Basic Networking Knowledge</strong>: A solid understanding of fundamental <strong>network concepts</strong> is an asset.</li></ul>
<p>Robert Half is looking for a skilled Nonstop Support Specialist to deliver exceptional technical assistance for our client and ensure they have a seamless experience using their products. In this role, you will leverage your expertise in troubleshooting, customer service, and application support to address client concerns effectively. The position offers a hybrid work environment, combining office-based collaboration in Mississauga, Ontario, with remote work flexibility.</p><p><br></p><p>Responsibilities:</p><p>• Provide expert-level technical support to clients, resolving issues promptly and ensuring high customer satisfaction.</p><p>• Troubleshoot product-related problems, including hardware and software concerns, to identify and implement effective solutions.</p><p>• Collaborate with internal teams and stakeholders to escalate and resolve complex issues.</p><p>• Utilize cloud technologies to enhance support processes and improve client outcomes.</p><p>• Deliver deskside and remote support services tailored to individual client needs.</p><p>• Conduct quality assurance checks to ensure consistent service delivery and product reliability.</p><p>• Maintain strong communication with clients to address inquiries and provide updates on issue resolutions.</p><p>• Assist in onboarding and training clients on product usage and best practices.</p><p>• Document and track support cases to ensure accurate reporting and continuous improvement.</p><p>• Stay informed of product updates and industry trends to provide proactive and informed support.</p>
<p>We are looking for an experienced IT Director to oversee and guide the strategic development of our organization's core technology infrastructure. This role requires a visionary leader capable of ensuring the reliability, scalability, and security of systems spanning data centres, cloud platforms, networks, and enterprise applications. The successful candidate will play a vital role in aligning technological strategies with organizational goals while fostering collaboration across teams and maintaining vendor relationships.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Strategic Leadership:</strong> Provide direction for the IT Infrastructure and ISO teams, collaborating with senior leadership to design and implement infrastructure strategies that drive business growth, operational excellence, and digital transformation.</li><li><strong>Team Development:</strong> Lead, mentor, and support IT Infrastructure personnel, including network engineers, system administrators, service desk staff, and cybersecurity specialists.</li><li><strong>Systems Management:</strong> Ensure the reliability, availability, and optimal performance of all IT systems, including servers, storage solutions, and cloud environments.</li><li><strong>Project Execution:</strong> Manage infrastructure projects from initiation through completion, overseeing budgets, timelines, and resource allocation.</li><li><strong>Vendor Management:</strong> Build and maintain strong relationships with external service providers, technology vendors, and consultants.</li><li><strong>Cybersecurity & Compliance:</strong> Enforce comprehensive security protocols and ensure adherence to relevant industry standards and regulatory requirements.</li><li><strong>Business Continuity:</strong> Develop and maintain disaster recovery and business continuity plans to safeguard operations against system outages or cyber threats.</li><li><strong>Technical Expertise:</strong> Demonstrate a deep understanding of information systems, network and system architectures, ERP platforms, and system integrations (including APIs).</li><li><strong>Needs Analysis & Procurement:</strong> Evaluate departmental requirements and business documentation to identify technology needs and procure cost-effective hardware and software solutions.</li><li><strong>Financial Oversight:</strong> Manage operating and capital expenditures related to infrastructure planning, design, and execution—including staffing, technologies, and partnerships.</li><li><strong>Site Support:</strong> Travel to various locations to support infrastructure build-outs and assist with client or vendor audits.</li><li><strong>Process Improvement:</strong> Develop and implement strategies to enhance productivity and streamline processes to meet or exceed company performance targets.</li><li><strong>Performance Management:</strong> Guide and evaluate team members to foster growth and talent development.</li><li><strong>Culture & Engagement:</strong> Promote company core values and initiatives to inspire and engage employees.</li><li><strong>Additional Duties:</strong> Perform other responsibilities as assigned.</li></ul>
<p>Robert Half is looking to hire a full time / permanent IT Director for a client that is rapidly expanding in the East GTA region. This is an exciting opportunity offering growth, stability and great work culture.</p><p><br></p><p>Please review the summarized information and apply if you are a good fit. Due to high volume of applicants, those that have accurate experience will receive a response. Thank you for your understanding.</p><p><br></p><p>Role: IT Director</p><p>Type: Full time / Permanent </p><p>Industry: Confidential</p><p>Location: East GTA (More information shared through discussion)</p><p>Compensation: $150k + $170k + Bonus (20%) + Vacation (With sick / PTO days) + Summer hours + Full Benefits with 100% coverage and RRSP's</p><p><br></p><p>Requirements:</p><p>- The main requirement we are looking for is someone that has decentralized IT functions and created IT presence from scratch in a new country.</p><p>- 12+ Years experience working in IT; at last 3 years experience as an IT Director </p><p>- Strong with Systems, Networks and Security; jack of all trades</p><p>- Managed development teams (hands on development not required)</p><p>- MS Dynamics 365 + Business Central (ERP / CRM); previously using INFOR</p><p>- MS Azure</p><p>- Compliance + Audit; ISO 270001</p><p>- Dashboards; Power BI; Reporting</p><p>- Modernization of IT environments; migrations from legacy platforms</p><p><br></p>
