<p>Robert Half is looking for a skilled Nonstop Support Specialist to deliver exceptional technical assistance for our client and ensure they have a seamless experience using their products. In this role, you will leverage your expertise in troubleshooting, customer service, and application support to address client concerns effectively. The position offers a hybrid work environment, combining office-based collaboration in Mississauga, Ontario, with remote work flexibility.</p><p><br></p><p>Responsibilities:</p><p>• Provide expert-level technical support to clients, resolving issues promptly and ensuring high customer satisfaction.</p><p>• Troubleshoot product-related problems, including hardware and software concerns, to identify and implement effective solutions.</p><p>• Collaborate with internal teams and stakeholders to escalate and resolve complex issues.</p><p>• Utilize cloud technologies to enhance support processes and improve client outcomes.</p><p>• Deliver deskside and remote support services tailored to individual client needs.</p><p>• Conduct quality assurance checks to ensure consistent service delivery and product reliability.</p><p>• Maintain strong communication with clients to address inquiries and provide updates on issue resolutions.</p><p>• Assist in onboarding and training clients on product usage and best practices.</p><p>• Document and track support cases to ensure accurate reporting and continuous improvement.</p><p>• Stay informed of product updates and industry trends to provide proactive and informed support.</p>
<p><strong>Key Responsibilities:</strong></p><ul><li><strong>Workforce Data Analysis</strong>: Analyze HR data and metrics to influence decisions on workforce planning, recruitment, retention, and employee relations strategies.</li><li><strong>HR Reporting & Dashboards</strong>: Develop and maintain user-friendly HR reports and dashboards, aiding cross-functional teams in tracking performance and planning.</li><li><strong>Translation & Cultural Sensitivity</strong>: Translate HR communications, policies, and training materials into [specific language], ensuring they are culturally sensitive and accurate.</li><li><strong>Employee Relations Collaboration</strong>: Partner with departments to address employee concerns, provide insights, and recommend innovative solutions for better engagement and retention.</li><li><strong>Compliance Oversight</strong>: Ensure adherence to local and international labor laws, as well as internal policies, across diverse, multilingual teams.</li><li><strong>HR Program Support</strong>: Facilitate onboarding processes and support HR initiatives to promote efficiency, inclusivity, and employee satisfaction.</li></ul><p><br></p><p><br></p><p><br></p>
<p>We are looking for a skilled EDI Systems Administrator to join our team in North York, Ontario. In this role, you will manage and maintain electronic data interchange (EDI) systems, ensuring seamless integration with trading partners and optimizing data workflows. The ideal candidate will have hands-on experience with EDI systems and a strong understanding of related technologies.</p><p><br></p><p>Responsibilities:</p><p>• Configure, maintain, and support EDI systems to ensure smooth operations and data exchange.</p><p>• Develop and manage trading partner maps, ensuring accurate data integration and compliance.</p><p>• Oversee the use of third-party Value-Added Networks (VANs) to facilitate efficient data transfer.</p><p>• Monitor and troubleshoot EDI transactions to identify and resolve issues promptly.</p><p>• Work with cross-functional teams to implement and optimize EDI processes.</p><p>• Utilize Sterling Integrator and other tools to support EDI-related activities and enhance system performance.</p><p>• Maintain and update documentation related to EDI systems, configurations, and processes.</p><p>• Collaborate with trading partners to establish and maintain effective data exchange protocols.</p><p>• Perform testing, including AB testing, to ensure data accuracy and system reliability.</p><p>• Provide technical support and training to internal teams on EDI-related processes and tools.</p>
We are looking for a skilled Network & Security Administrator to oversee and enhance our IT infrastructure in Etobicoke, Ontario. In this role, you will be responsible for maintaining the integrity, security, and performance of our network systems. This position offers an opportunity to work with cutting-edge technologies and contribute to the organization's overall cybersecurity strategy.<br><br>Responsibilities:<br>• Manage and maintain network systems, including routers, firewalls, and other related hardware.<br>• Implement and monitor security protocols to protect the organization's IT infrastructure from potential threats.<br>• Configure and troubleshoot Active Directory, Microsoft 365, and Azure environments to ensure seamless operation.<br>• Design and deploy identity and access management solutions, including multi-factor authentication and network access control.<br>• Conduct regular system audits and vulnerability assessments to identify and mitigate risks.<br>• Create and maintain PowerShell scripts to automate routine tasks and enhance operational efficiency.<br>• Collaborate with cross-functional teams to deploy and manage backup and recovery solutions.<br>• Provide technical support and resolve complex network-related issues in a timely manner.<br>• Stay up-to-date with emerging network and security technologies to recommend and implement improvements.<br>• Document system configurations and maintain accurate records of network changes and updates.
<p><strong>Role Summary:</strong></p><p>Oversees IT support services for assigned offices, collaborating with Digital-IT on remote support, projects, and vendor management. Provides backup for the Global Helpdesk during peak times or holidays.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Coordinate hardware/software upgrades and installations per global standards</li><li>Maintain inventory and license records</li><li>Execute project tasks including testing and documentation</li><li>Perform scheduled maintenance and troubleshoot issues</li><li>Diagnose and resolve hardware/software faults</li><li>Repair or replace equipment as needed</li><li>Participate in shift and on-call rotations</li><li>Guide local office contacts and liaise with external vendors</li><li>Join scheduled IT conference calls</li></ul><p><strong>Digital-IT Collaboration:</strong></p><ul><li>Partner with GSM and Digital-IT to enhance tech adoption and support delivery</li><li>Support Global Helpdesk in software rollouts and issue resolution</li><li>May assist with events or conferences at other offices</li></ul>
We are looking for a skilled IT Administrator to join our team in Mississauga, Ontario. In this role, you will oversee the smooth operation of our systems, ensuring efficient management, troubleshooting, and maintenance across key IT infrastructures. This position requires a proactive individual with expertise in networking, server management, and security protocols.<br><br>Responsibilities:<br>• Manage and maintain Microsoft 365 Suite, ensuring optimal performance and security.<br>• Configure and troubleshoot Cisco routing and switching systems, including advanced network protocols.<br>• Monitor hardware, software, and environmental alerts to identify and resolve issues promptly.<br>• Administer Active Directory and VPN technologies to support secure and seamless access.<br>• Implement and oversee firewall configurations, with Checkpoint firewall experience being an asset.<br>• Provide backend support for Windows and Linux servers, including command-line operations.<br>• Utilize mobile device management tools, such as Microsoft In Tune, to manage devices effectively.<br>• Collaborate with team members to address IT concerns and improve system efficiency.<br>• Conduct advanced troubleshooting for network and system-related problems.<br>• Ensure reliable data backups and recovery processes are in place.
