<p><strong>Exciting Career Advancement in the West GTA Region</strong></p><p><br></p><p>Robert Half is thrilled to partner with a rapidly growing client in the <strong>West GTA region</strong> to fill a <strong>full-time, permanent IT Specialist position</strong>. This is an incredible opportunity for a dedicated IT professional looking to take the next step in their career with a forward-thinking organization offering growth, development, and a hybrid work environment.</p><p>If you’re currently excelling in a <strong>senior help desk role</strong> and eager to transition into a <strong>Systems Administrator path</strong>, this opportunity is tailored for you!</p><p><br></p><p><strong>Position Details:</strong></p><ul><li><strong>Role</strong>: IT Specialist</li><li><strong>Employment Type</strong>: Full-time / Permanent</li><li><strong>Location</strong>: West GTA</li><li><strong>Compensation</strong>: $75,000–$80,000 annually</li><li><strong>Benefits Package</strong>:</li><li>3 weeks of vacation</li><li>Comprehensive health benefits</li><li>Work equipment provided</li><li>Hybrid work environment</li></ul><p><strong>Key Requirements and Responsibilities:</strong></p><ul><li><strong>Communication & Collaboration</strong>: Strong communication skills, a positive personality, and a team-player mindset.</li><li><strong>Help Desk Experience</strong>: 5+ years of dedicated help desk experience, currently in a <strong>Senior or Lead Help Desk role</strong>.</li><li><strong>Technical Expertise</strong>:</li><li>Proficient in <strong>L1 / L2 / L3 support</strong>, with experience handling tasks across <strong>systems, networks, and security</strong>.</li><li>Extensive knowledge of <strong>Office 365</strong> support.</li><li>Expertise in <strong>Active Directory</strong>, <strong>Azure AD</strong>, and <strong>InTune</strong>.</li><li>Skilled in <strong>email support</strong> tasks such as managing Exchange accounts, adding/removing users, and creating groups.</li><li><strong>Help Desk Coordination</strong>:</li><li>Monitor and manage tickets efficiently, escalating where necessary.</li><li>Provide support to ensure team members focus on larger projects and initiatives.</li><li><strong>Basic Networking Knowledge</strong>: A solid understanding of fundamental <strong>network concepts</strong> is an asset.</li></ul>
<p>We are looking for an experienced IT Director to oversee and guide the strategic development of our organization's core technology infrastructure. This role requires a visionary leader capable of ensuring the reliability, scalability, and security of systems spanning data centres, cloud platforms, networks, and enterprise applications. The successful candidate will play a vital role in aligning technological strategies with organizational goals while fostering collaboration across teams and maintaining vendor relationships.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Strategic Leadership:</strong> Provide direction for the IT Infrastructure and ISO teams, collaborating with senior leadership to design and implement infrastructure strategies that drive business growth, operational excellence, and digital transformation.</li><li><strong>Team Development:</strong> Lead, mentor, and support IT Infrastructure personnel, including network engineers, system administrators, service desk staff, and cybersecurity specialists.</li><li><strong>Systems Management:</strong> Ensure the reliability, availability, and optimal performance of all IT systems, including servers, storage solutions, and cloud environments.</li><li><strong>Project Execution:</strong> Manage infrastructure projects from initiation through completion, overseeing budgets, timelines, and resource allocation.</li><li><strong>Vendor Management:</strong> Build and maintain strong relationships with external service providers, technology vendors, and consultants.</li><li><strong>Cybersecurity & Compliance:</strong> Enforce comprehensive security protocols and ensure adherence to relevant industry standards and regulatory requirements.</li><li><strong>Business Continuity:</strong> Develop and maintain disaster recovery and business continuity plans to safeguard operations against system outages or cyber threats.</li><li><strong>Technical Expertise:</strong> Demonstrate a deep understanding of information systems, network and system architectures, ERP platforms, and system integrations (including APIs).</li><li><strong>Needs Analysis & Procurement:</strong> Evaluate departmental requirements and business documentation to identify technology needs and procure cost-effective hardware and software solutions.</li><li><strong>Financial Oversight:</strong> Manage operating and capital expenditures related to infrastructure planning, design, and execution—including staffing, technologies, and partnerships.</li><li><strong>Site Support:</strong> Travel to various locations to support infrastructure build-outs and assist with client or vendor audits.</li><li><strong>Process Improvement:</strong> Develop and implement strategies to enhance productivity and streamline processes to meet or exceed company performance targets.</li><li><strong>Performance Management:</strong> Guide and evaluate team members to foster growth and talent development.</li><li><strong>Culture & Engagement:</strong> Promote company core values and initiatives to inspire and engage employees.</li><li><strong>Additional Duties:</strong> Perform other responsibilities as assigned.</li></ul>
<p>Robert Half is looking for a skilled Nonstop Support Specialist to deliver exceptional technical assistance for our client and ensure they have a seamless experience using their products. In this role, you will leverage your expertise in troubleshooting, customer service, and application support to address client concerns effectively. The position offers a hybrid work environment, combining office-based collaboration in Mississauga, Ontario, with remote work flexibility.</p><p><br></p><p>Responsibilities:</p><p>• Provide expert-level technical support to clients, resolving issues promptly and ensuring high customer satisfaction.</p><p>• Troubleshoot product-related problems, including hardware and software concerns, to identify and implement effective solutions.</p><p>• Collaborate with internal teams and stakeholders to escalate and resolve complex issues.</p><p>• Utilize cloud technologies to enhance support processes and improve client outcomes.</p><p>• Deliver deskside and remote support services tailored to individual client needs.</p><p>• Conduct quality assurance checks to ensure consistent service delivery and product reliability.</p><p>• Maintain strong communication with clients to address inquiries and provide updates on issue resolutions.</p><p>• Assist in onboarding and training clients on product usage and best practices.</p><p>• Document and track support cases to ensure accurate reporting and continuous improvement.</p><p>• Stay informed of product updates and industry trends to provide proactive and informed support.</p>
<p>Robert Half has an exciting 3-month contract opportunity with a National Client for an experienced Bilingual Change Management Consultant to lead and manage the success of complex change initiatives. This individual will influence and enable others to succeed, serving as a coach, guide, and mentor to leaders and employees during times of transition. The ideal candidate will bring expertise in organizational process change practices, exceptional communication skills in both English and French, and a strategic mindset to drive sustainable adoption, utilization, and benefits realization. This is a fully remote opportunity with the possibility to extend. </p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Provide tailored support and coaching to front-line managers and supervisors to help their teams navigate transitions effectively.</li><li>Partner with business leaders to ensure accountability, ownership, and sponsorship of change initiatives.</li><li>Design and execute end-to-end change management strategies for large-scale or multi-year transformation initiatives, ensuring alignment with organizational goals.</li><li>Develop targeted and actionable plans for Stakeholder and impact analyses, communication and training strategies, risk mitigation and readiness evaluations and seamlessly integrate the change management strategy into project plans to address impacts on processes, systems, and team members.</li><li>Oversee measurement systems to track adoption, utilization, and benefits realization for organizational changes.</li><li>Develop and implement reinforcement mechanisms to sustain change, celebrate success, and drive cultural integration.</li><li>Evaluate risks and challenges, implementing effective mitigation strategies to ensure project success.</li><li>Bring up-to-date knowledge of leading-edge change management techniques and methodologies to enrich deliverables.</li></ul>
<p>We are seeking a dynamic and detail-oriented <strong>Services Solutions Specialist</strong> to bridge the gap between technical service delivery and strategic marketing. This role is ideal for a professional who thrives in a cross-functional environment and can translate complex service capabilities into compelling business value.</p><p><strong>Responsibilities</strong></p><ul><li>Develop and maintain technical marketing materials, case studies, and service documentation</li><li>Create clear, engaging content that communicates service value to diverse audiences</li><li>Collaborate with the marketing team to ensure technical accuracy in campaigns</li><li>Update and refine product positioning materials throughout the service lifecycle</li><li>Lead technical writing and response development for complex RFPs and proposals</li><li>Analyze customer requirements and align them with service capabilities</li><li>Coordinate cross-functional teams to gather technical inputs and pricing</li><li>Ensure proposal content reflects actual service delivery capabilities</li><li>Participate in daily service department planning and operations</li><li>Provide strategic and analytical support to service teams</li><li>Act as a liaison between service operations and customer-facing functions</li><li>Support process improvement initiatives and service methodology development</li><li>Assist with escalated customer communications requiring technical expertise</li></ul><p><br></p>
<p><strong>Finance Transformation Manager – Contract Opportunity</strong></p><p><strong>Location:</strong> Hybrid role in North York</p><p><strong>Type:</strong> Contract | Full-Time</p><p><strong>Start Date:</strong> Immediate</p><p> </p><p>Robert Half Canada is seeking a seasoned <strong>Finance Transformation Manager</strong> for a contract engagement with a leading organization undergoing a major finance operations transition to Shared Service Center. This role is ideal for a strategic finance leader with deep operational expertise and a proven track record in managing complex transitions across global finance functions.</p><p><br></p><p>Responsibilities:</p><p>• Lead the transition and migration of finance functions to the designated shared services environment.</p><p>• Lead the design and execution of finance transformation initiatives across Procure-to-Pay (P2P), Record-to-Report (R2R), and Order-to-Cash (O2C).</p><p>• Coordinate finance activities with internal teams, including the Finance, IT and other departments</p><p>• Manage project timelines and milestones to ensure successful implementation of financial processes.</p><p>• Collaborate with international offices to align financial operations and reporting standards.</p><p>• Monitor and report on project progress, identifying and addressing any risks or challenges.</p><p>• Provide leadership and guidance to team members involved in the finance migration.</p><p>• Ensure compliance with all relevant financial regulations and policies during the transition.</p><p>• Facilitate communication between stakeholders to maintain transparency and alignment.</p><p>• Support the adoption of new systems and processes within the finance department.</p><p>• Develop and implement strategies to optimize efficiency and effectiveness in financial operations.</p>
<p><strong>Job Description: Senior Finance and Expense Analyst</strong></p><p><strong>Overview:</strong></p><p> Our insurance client is seeking a detail-oriented professional to support financial analysis, resource planning, and expense optimization for one of their lines of business. This role involves preparing headcount and expense reports, partnering with senior leaders during budgeting cycles, and driving process improvement initiatives.</p><p><strong> </strong></p><p><strong>Responsibilities:</strong></p><ul><li>Prepare and analyze headcount, staff costs, and expense-related reports (MBR, QBR) to support resource planning and operational budgeting.</li><li>Collaborate with cost center leaders and finance during budget/forecast cycles to ensure accurate financial reporting and alignment with organizational goals.</li><li>Provide insights to senior leaders that drive expense optimization and operational efficiencies while ensuring financial data reflects current business practices.</li><li>Lead or assist with ad hoc projects, process improvements, and reporting initiatives as needed to enhance business performance.</li></ul><p><br></p>
We are looking for a dedicated Front Desk Coordinator to join our team in Toronto, Ontario. In this role, you will act as a key point of contact for clients, ensuring exceptional service delivery through collaboration with internal departments. As part of the Mid-Office Service Team, you will support independent Portfolio Managers and Introducing Brokers by managing daily operations and resolving client issues. This is a hybrid long-term contract position requiring at least three days per week on-site, with newer team members expected to work in the office more frequently.<br><br>Responsibilities:<br>• Build and nurture strong client relationships by coordinating efforts with internal teams and departments.<br>• Maintain a high standard of customer service by keeping clients informed about new products, services, and developments relevant to their business.<br>• Resolve client issues promptly and thoroughly, while recommending improvements to enhance overall service delivery.<br>• Review and approve administrative tasks such as bank transfers, de-registrations, foreign exchanges, and internal account transfers on a daily basis.<br>• Serve as a liaison between clients and operational teams to ensure timely and proactive task completion.<br>• Coordinate and document regular client meetings to address service and operational concerns, following up to ensure resolution.<br>• Provide guidance to clients on company policies, procedures, and available training that impact their business operations.<br>• Offer process improvement recommendations to strengthen client relationships and streamline operations.<br>• Represent the company professionally during client meetings and business events.
We are looking for a detail-oriented and friendly Receptionist to join our team in Toronto, Ontario. As the first point of contact for visitors and clients, you will play a vital role in creating a welcoming and organized environment. This position is ideal for someone with strong customer service skills and a passion for maintaining efficient office operations in a fast-paced setting.<br><br>Responsibilities:<br>• Greet and assist visitors, clients, and employees with courtesy and efficiency.<br>• Maintain accurate visitor records, ensuring all guests sign in upon arrival.<br>• Perform general administrative tasks, including data entry, filing, and managing office supplies.<br>• Address client and visitor inquiries, providing exceptional customer service at all times.<br>• Handle incoming and outgoing mail, including sorting, distributing, and preparing shipments.<br>• Support the marketing team with seasonal mail-outs and other assigned tasks.<br>• Keep the reception area and lobby clean, organized, and welcoming.<br>• Monitor and restock office amenities such as coffee machines and snack bars, placing replenishment orders as needed.<br>• Manage multi-line phone systems, directing calls and taking messages efficiently.<br>• Complete additional responsibilities as assigned by management.
<p>Robert Half is looking to hire a full time / permanent IT Director for a client that is rapidly expanding in the East GTA region. This is an exciting opportunity offering growth, stability and great work culture.</p><p><br></p><p>Please review the summarized information and apply if you are a good fit. Due to high volume of applicants, those that have accurate experience will receive a response. Thank you for your understanding.</p><p><br></p><p>Role: IT Director</p><p>Type: Full time / Permanent </p><p>Industry: Confidential</p><p>Location: East GTA (More information shared through discussion)</p><p>Compensation: $150k + $170k + Bonus (20%) + Vacation (With sick / PTO days) + Summer hours + Full Benefits with 100% coverage and RRSP's</p><p><br></p><p>Requirements:</p><p>- The main requirement we are looking for is someone that has decentralized IT functions and created IT presence from scratch in a new country.</p><p>- 12+ Years experience working in IT; at last 3 years experience as an IT Director </p><p>- Strong with Systems, Networks and Security; jack of all trades</p><p>- Managed development teams (hands on development not required)</p><p>- MS Dynamics 365 + Business Central (ERP / CRM); previously using INFOR</p><p>- MS Azure</p><p>- Compliance + Audit; ISO 270001</p><p>- Dashboards; Power BI; Reporting</p><p>- Modernization of IT environments; migrations from legacy platforms</p><p><br></p>
