3 results for It Support Specialist in Guelph, ON

Desktop Support Analyst

Concord, ON
onsite
Temporary
20 - 24 CAD / Hourly
We are looking for a Desktop Support Analyst to join our team in Concord, Ontario on a Long-term Contract basis. In this role, you will provide responsive technical assistance to employees, helping maintain reliable day-to-day operation of desktop systems, user devices, and workplace applications. This opportunity is ideal for someone who enjoys solving technical issues, supporting end users in a detail-focused environment, and contributing to consistent IT service delivery. Responsibilities: • Provide both in-person and remote assistance for desktops, laptops, monitors, printers, and other end-user technology. • Investigate and resolve issues involving Microsoft 365 applications, account access, and common productivity tools. • Prepare, install, and configure hardware and software for onboarding, device refreshes, and replacement equipment. • Manage support requests efficiently, maintain accurate ticket records, and see incidents through to completion. • Identify the root cause of device, system, and connectivity issues, escalating more advanced problems when necessary. • Carry out routine updates, basic maintenance, and asset-related support to help keep user environments stable and functional. • Guide employees with login issues, application questions, and general technical support needs in a clear and approachable manner. • Work closely with internal IT partners to promote dependable service and reduce interruptions to daily business activities.
2026-08-21T00:00:00Z

Product Support Analyst

Toronto, ON
onsite
Temporary
23 - 28 CAD / Hourly
We are looking for a Product Support Analyst to join a long-term contract opportunity supporting digital products within the staffing and recruitment industry in Toronto, Ontario. This 12-month engagement offers the possibility of extension or conversion and follows a hybrid schedule with four days in the office. In this role, you will help strengthen the client experience by resolving platform-related issues, guiding stakeholders through product support needs, and contributing to ongoing enhancements across digital tools and operational processes. Responsibilities: • Deliver senior-level support for digital platforms by assessing issues, setting priorities, and resolving incidents raised by internal teams, clients, and external partners. • Work closely with business stakeholders, technology teams, vendors, and developers to investigate problems, collect business needs, and help move solutions through to completion. • Provide clear guidance on platform functionality, support procedures, issue status, interim workarounds, and final resolutions for both technical and non-technical audiences. • Prepare and refine knowledge articles, user documentation, process guides, and operational materials to improve service consistency and knowledge sharing. • Contribute to release readiness activities by assisting with testing, validation, incident coordination, outage communications, and stakeholder updates for new or enhanced products. • Track support volumes, recurring incidents, and user feedback to identify patterns, perform root cause reviews, and recommend lasting improvements to tools and workflows. • Maintain a strong understanding of product features, digital capabilities, and relevant industry developments to support effective decision-making and service delivery. • Support cross-functional improvement initiatives related to user experience, operational efficiency, and digital platform performance. • Use tools such as JIRA, SQL, and related support resources to document issues, monitor progress, and assist with troubleshooting activities.
2026-08-18T00:00:00Z

Documentation Specialist

Breslau, ON
onsite
Permanent
60000 - 70000 CAD / Yearly
Location: Waterloo Region Job Type: Full-Time Industry: ManufacturingOverview Are you exceptionally organized, detail-oriented, and known for maintaining high standards in everything you do?Our client is a highly respected, well-established manufacturer in the Waterloo Region with a long history of quality, innovation, and operational excellence. They are seeking a Manufacturing Systems & Documentation Specialist to bring structure, accuracy, and continuous improvement to manufacturing documentation, processes, and reporting systems.This is an excellent opportunity for a professional who thrives on organizing information, improving workflows, documenting processes, and supporting manufacturing operations through strong systems, data, and process discipline.About the Role The Manufacturing Systems & Documentation Specialist is responsible for the organization, maintenance, and continuous improvement of:<ul><li>Technical documentation</li><li>Manufacturing records</li><li>Process knowledge</li><li>Production data</li><li>Workflow systems</li></ul>The successful candidate will transform complex or fragmented information into clear, accurate, and user-friendly systems that support operators, supervisors, engineers, quality teams, and leadership.Key ResponsibilitiesManufacturing Documentation & Document Control<ul><li>Develop and maintain SOPs, work instructions, product specifications, process documentation, troubleshooting guides, and manufacturing reference materials</li><li>Manage document control processes and ensure records remain accurate, current, and compliant</li><li>Maintain Bills of Materials (BOMs), specifications, and manufacturing process documentation</li></ul>Knowledge Management & Process Documentation<ul><li>Capture and organize operational knowledge from engineering, quality, and production teams</li><li>Convert informal and undocumented knowledge into structured, searchable documentation</li><li>Develop and maintain a centralized manufacturing knowledge system</li></ul>Continuous Improvement & Workflow Optimization<ul><li>Document manufacturing, quality, engineering, and support workflows</li><li>Identify opportunities to standardize, streamline, automate, and improve business processes</li><li>Support process improvement initiatives across departments</li></ul>Quality Systems & Corrective Actions<ul><li>Support non-conformance investigations and corrective action activities</li><li>Document findings and maintain supporting records</li><li>Ensure process documentation is updated following changes or corrective actions</li></ul>Training & Manufacturing Systems Support<ul><li>Develop training materials, onboarding documentation, job aids, and process guides</li><li>Support implementation and enhancement of digital manufacturing reporting systems</li><li>Assist with adoption of operational systems and best practices</li></ul>Data Analysis & Reporting<ul><li>Compile, validate, analyze, and report production data from ERP, MRP, and manufacturing systems</li><li>Develop reports that support operational decision-making and performance improvement</li><li>Maintain data integrity and reporting accuracy</li></ul>
2026-08-20T00:00:00Z