<p><strong>THE ROLE: </strong></p><p>We’re helping our Edmonton client find a talented and dedicated Client Services IT Technician with strong expertise in diagnosing and resolving technical issues involving hardware, software, and networks. The ideal candidate will deliver exceptional first-line technical support, ensuring systems run smoothly, and maximizing productivity across the board. Working both in person and remotely, you'll collaborate with users to identify and address concerns while maintaining a sharp focus on delivering excellent customer service.</p><p><em>Key Responsibilities:</em></p><ul><li><strong>Primary Technical Support:</strong> Act as the front-line contact for users, addressing tickets and resolving technical issues related to computers, software, and hardware via phone, email, or in person</li><li><strong>Systems Maintenance:</strong> Perform day-to-day system maintenance, including installations, repairs, and optimization of computer systems</li><li><strong>Issue Resolution:</strong> Analyze customer-reported problems, diagnose root causes, and provide step-by-step guidance to implement effective solutions, leveraging diagnostic tools as needed</li><li><strong>Networking Expertise:</strong> Handle troubleshooting for Local Area Networks (LAN), Wide Area Networks (WAN), and third-party systems, ensuring uninterrupted connectivity</li><li><strong>Client Engagement:</strong> Follow up with users to confirm resolutions, gather feedback on IT systems, and ensure a seamless user experience</li><li><strong>Consultative Role:</strong> Recommend tailored IT solutions based on customers’ unique needs and requirements</li><li><strong>Billing Management:</strong> Responsible for timely submission of billable calendar entries to the Accounting Department to support client invoicing</li></ul><p><strong>WHY THIS ROLE?</strong></p><p>This is your chance to be part of a thriving and fast-growing organization that values its team members and fosters a dynamic work environment. Beyond a competitive salary and comprehensive benefits, you’ll enjoy a collaborative environment that supports a strong work-life balance. Joining this team means you’ll have the opportunity to work with cutting-edge technologies, work in partnership within a supportive and motivated group, and make a real impact in a business that’s expanding rapidly. If you’re ready to showcase your technical skills while growing your career, this is the role for you!</p>
<p><strong>THE ROLE: </strong></p><p>We are looking for a skilled and experienced Network and Systems Administrator to lead IT security, cloud, and networking projects that drive efficiencies and improve organizational operations. In this role, you’ll design, implement, and maintain system architectures that align with the organization’s strategic goals. Your expertise will span cybersecurity, networking, cloud environments, and both Linux and Windows systems administration. You’ll work with cross-functional teams to optimize performance, strengthen cybersecurity, and deliver innovative solutions. You’ll also provide mentorship to IT personnel while offering tier 2/3 technical support during peak times. This role presents the opportunity to shape IT infrastructure, ensure business continuity, and contribute to automation efforts using cutting-edge technologies and scripting tools.</p><p><em>Main Responsibilities:</em></p><ul><li><strong>Networking:</strong> Manage and maintain internal network operations for optimal performance. Configure networking equipment (Fortinet, Juniper, Cisco, Aruba) and oversee SD-WAN, VPN tunnels, and IP management. Maintain updated network documentation and diagrams</li><li><strong>Technical Strategy:</strong> Research emerging tools and technologies to enhance IT operations. Design logic-based solutions and contribute to automation using tools like PowerShell and Python. Support development using platforms such as SharePoint, PowerApps, and Flow</li><li><strong>Cybersecurity:</strong> Investigate and address security incidents, configure security tools, monitor traffic, and implement incident response strategies while adhering to industry regulations and best practices</li><li><strong>Systems Administration:</strong> Administer cloud environments (Microsoft 365, Azure, AWS) and virtualized Linux/Windows systems. Conduct backups and implement disaster recovery plans. Optimize server/database performance and train IT staff to troubleshoot system issues efficiently</li><li><strong>Support:</strong> Provide advanced technical support and troubleshooting for IT teams and end-users during peak service times</li></ul><p><strong>WHY THIS ROLE?</strong></p><p>This opportunity promises a unique blend of technical challenges and strategic influence. You’ll have the chance to lead critical IT initiatives, optimize systems across platforms, and guide teams in adopting innovative solutions. This role offers a competitive salary and comprehensive benefits, exposure to cutting-edge technologies, including Microsoft 365, Azure, AWS, SD-WAN, and automation scripting tools like PowerShell and Python. By joining this team, you’ll directly impact the organization’s IT infrastructure, contributing to a secure and efficient digital environment. In addition to competitive compensation, you’ll work in a collaborative environment that values growth, innovation, and mentorship.</p>
<p>We are looking for an experienced Sales Manager to lead the sales efforts of Edmonton-based company specializing in the bio-pharma industry (personal care and cosmetics space). In this role, you will be responsible for establishing th sales function within the company, driving revenue growth, building strong client relationships, and identifying new market opportunities. If you have a passion for sales leadership and a track record of success in business development, apply today!</p><p><br></p><p>Responsibilities:</p><p>• Identify and explore new market opportunities to increase client acquisition and expand market presence.</p><p>• Develop and implement strategic sales plans to attract new customers and penetrate emerging markets.</p><p>• Conduct in-depth market research and competitor analysis to understand industry trends and customer needs.</p><p>• Build and maintain strong, long-term relationships with key accounts to ensure client satisfaction and loyalty.</p><p>• Collaborate with internal teams to create tailored solutions that align with client goals and objectives.</p><p>• Recognize opportunities to upsell or cross-sell products and services to maximize revenue from existing accounts.</p><p>• Set clear sales targets and objectives aligned with the company’s overall vision and strategy.</p><p>• Monitor and evaluate sales performance metrics to identify areas for improvement and implement necessary adjustments.</p><p>• Prepare detailed sales budgets and provide accurate quarterly forecasts for review by senior leadership.</p><p><br></p><p>This is a permanent, full-time role that is primarily office-based with travel as necessary. A comprehensive total rewards package will be provided to the successful candidate.</p>
