1 result for Creative Services Manager in Edmonton, AB
Customer Experience Manager
- Edmonton, AB
- onsite
- Contract / Temporary
-
0 - 0 CAD / Yearly
- <p>Our client is seeking an experienced <strong>Customer Experience Manager </strong>to join their team in Edmonton, Alberta. This role supports the day-to-day leadership and improvement of customer service operations during a period of organizational change. The ideal candidate is a hands-on contact centre leader with strong customer resolution, coaching, reporting, and process improvement experience, combined with a collaborative and service-focused approach.</p><p><strong>Responsibilities:</strong></p><ul><li>Lead daily customer service operations and ensure high-quality support.</li><li>Monitor service levels, call activity, and reporting to improve performance.</li><li>Partner with leadership to support operational goals and service improvements.</li><li>Support workforce transitions, onboarding, and team realignment activities.</li><li>Coach staff on customer service, communication, and complaint resolution.</li><li>Use CRM systems and Avaya CMS reporting to track trends and recommend process improvements.</li><li>Support training initiatives to strengthen service consistency and accountability.</li><li>Promote collaboration and a customer-focused team culture.</li></ul>
- 2026-05-13T00:00:00Z
