2 results for Call Centre Specialist in Edmonton, AB
Customer Service Representative
- Edmonton, AB
- onsite
- Temporary
-
0 - 0 CAD / Yearly
- <p>Our client is looking for a proactive <strong>Customer Service Representative</strong> to join their team in Edmonton, Alberta. This role supports customers by providing exceptional service, resolving inquiries, and ensuring a positive customer experience. The ideal candidate is a strong communicator, organized, detail-oriented, and able to thrive in a fast-paced environment while delivering professional and efficient support.</p><p><strong>Responsibilities:</strong></p><ul><li>Respond to inbound phone inquiries with clear, accurate information.</li><li>Record call details and update information using data entry systems.</li><li>Manage email correspondence and follow up on requests promptly.</li><li>Make outbound calls to provide updates or clarify information.</li><li>Schedule appointments and maintain accurate service records.</li><li>Use Microsoft Word and Excel for administrative tasks and documentation.</li><li>Complete required training before handling client interactions independently.</li></ul>
- 2026-07-21T00:00:00Z
Customer Service Representative
- Edmonton, AB
- onsite
- Temporary
-
0 - 0 CAD / Yearly
- <p>Our client is looking for a <strong>Customer Service Representative</strong> to support a government team in <strong>Edmonton</strong>, Alberta on a contract basis. This role focuses on handling public inquiries, providing accurate information, and completing administrative tasks to support effective service delivery. The successful candidate will be professional, detail-oriented, and comfortable working in a structured environment.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Respond to incoming calls and written inquiries from the public in a professional and timely manner.</li><li>Provide accurate information, resolve service questions, and escalate complex matters when required.</li><li>Document customer interactions, update records, and complete accurate data entry.</li><li>Support appointment scheduling and coordination activities.</li><li>Complete inbound and outbound communication to follow up on requests and confirm information.</li><li>Use Microsoft Office tools, including Word and Excel, to maintain records and support reporting.</li><li>Complete onboarding and training before managing calls independently.</li><li>Maintain flexibility with Monday to Friday schedules and potential extended hours as required.</li></ul><p><br></p>
- 2026-07-21T00:00:00Z
