7 results for Service Desk Team Lead in East Gwillimbury, ON

Customer Service Manager

Mississauga, ON
onsite
Permanent
90000.00 - 100000.00 CAD / Yearly
We’re hiring an experienced Customer Service Manager to lead a team in a fast-paced B2B distribution environment. This role oversees daily service operations, system improvements (EDI, ERP, CRM), and drives efficiency across order management and customer communication.Responsibilities:<ul><li>Lead, coach, and support a team of Customer Service Representatives/ Order Desk </li><li>Oversee pricing checks, stock inquiries, order expediting, and issue resolution</li><li>Ensure high-quality service in a high-volume order environment</li><li>Improve EDI processes and enhance ERP workflows (Epicor Prophet 21 is an asset)</li><li>Strengthen CRM usage and partner with IT on system improvements</li><li>Collaborate with Operations, Sales, Purchasing, and IT on continuous improvement initiatives</li></ul>
2026-04-27T21:28:45Z

IT Support Engineer

Etobicoke, ON
onsite
Permanent
75000.00 - 85000.00 CAD / Yearly
This role would require 5-days in office and our client is based in Etobicoke. We are looking for an IT Support Engineer to provide dependable technical assistance to employees in Etobicoke, Ontario. This role is suited to someone who enjoys solving a wide range of desktop and user support issues, delivering responsive service both on-site and remotely, and helping staff stay productive with minimal disruption. The successful candidate will combine strong troubleshooting ability with a detail-oriented, customer-focused approach in a fast-moving environment. Responsibilities:• Deliver front-line technical support to end users through in-person and remote channels, resolving day-to-day IT issues efficiently.• Investigate and fix problems affecting computers, applications, connectivity, and workplace technology using a practical, hands-on approach.• Set up, configure, and roll out laptops and mobile devices to support new and existing employees.• Maintain user productivity by supporting Microsoft 365 applications, including Outlook, Teams, Excel, and Word.• Provide assistance with office printing and local network-connected devices, ensuring reliable operation across the workplace.• Monitor, update, and manage endpoints through tools such as Microsoft Intune and ManageEngine.• Record, prioritize, and close support requests in Jira while keeping accurate documentation of actions taken.• Support employee onboarding and offboarding by preparing equipment, managing access, and coordinating required technical tasks.• Assist with foundational infrastructure support, including connectivity checks, workstation troubleshooting, and Wi-Fi-related issue resolution.• Follow up with users after service delivery to confirm issues have been fully addressed and expectations have been met.
2026-04-30T15:33:46Z

IT Manager/Director

Toronto, ON
onsite
Permanent
130000.00 - 140000.00 CAD / Yearly
A leading organization within the industrial services sector is seeking an experienced IT Manager/Director to oversee and advance its information technology operations in its Windsor office. This role is responsible for leading the IT department, managing daily activities, crafting strategic plans, and ensuring the secure and effective use of technology throughout the company. Key Responsibilities:<ul><li>Lead, mentor, and manage the IT team to deliver optimal support and services.</li><li>Develop and implement IT strategy in alignment with business objectives.</li><li>Ensure the security, integrity, and reliability of all IT systems and infrastructure.</li><li>Oversee IT projects, including system upgrades, migrations, and new technology rollouts.</li><li>Manage vendors and third-party service providers.</li><li>Develop and maintain IT policies, procedures, and documentation.</li><li>Collaborate with stakeholders across departments to identify current and future technology needs.</li><li>Prepare and manage departmental budgets.</li></ul>
2026-04-09T14:33:44Z

General Manager

Toronto, ON
onsite
Permanent
120000.00 - 150000.00 CAD / Yearly
A leading upscale hospitality property in North York is seeking a dynamic and experienced General Manager to oversee all aspects of hotel operations, drive strategic initiatives, and deliver exceptional guest experiences. This is an outstanding opportunity for a proven leader who is committed to operational excellence, team development, and driving business growth in a competitive market. Key Responsibilities:<ul><li>Oversee day-to-day hotel operations, ensuring alignment with brand standards, business objectives, and guest satisfaction targets.</li><li>Develop, implement, and monitor annual budgets, forecasting, and financial plans to maximize profitability and cost control.</li><li>Foster a culture of hospitality and service excellence among department heads and team members.</li><li>Lead, mentor, and develop management staff in rooms, food & beverage, sales, housekeeping, engineering, and other departments.</li><li>Ensure regulatory compliance in health, safety, sanitation, and employment practices.</li><li>Collaborate with sales and marketing teams to drive occupancy, increase market share, and ensure guest retention.</li><li>Analyze operational performance metrics, guest feedback, and market trends to identify areas for improvement.</li><li>Build and maintain strong relationships with owners, brand representatives, local business partners, and the community.</li></ul>
2026-04-13T20:53:44Z

Customer Service Representative

Thornhill, ON
remote
Contract / Temporary to Hire
17.10 - 19.80 CAD / Hourly
We are looking for a Customer Service Representative to join a service-focused team in Ontario on a contract basis, with the potential for permanent employment. This opportunity is ideal for someone who enjoys supporting customers, managing detailed administrative work, and helping teams address a high volume of outstanding claims-related activities. The initial term is three months, with the potential for extension and longer-term employment based on business needs and performance. Responsibilities: • Create and prepare claim-related documents, including customer letters, third-party correspondence, consent forms, and other supporting file materials. • Handle claim payments accurately, such as processing fees for appraisals, glass invoices, and official report requests. • Assist the Total Loss team by assembling and issuing proof of loss documentation to support timely settlements. • Obtain external records, including police and fire reports, to help advance claim reviews and investigations. • Send property damage claim files to legal counsel when requested and ensure records are forwarded correctly. • Receive, organize, and distribute incoming mail and correspondence to the appropriate parties in a timely manner. • Contact members by phone to gather first notice of loss details for claims submitted after hours or through online channels. • Respond to inbound calls as needed and direct customers to the appropriate department based on their inquiry. • Help manage fluctuating workloads and priorities in response to operational demand and claim backlogs.
2026-04-28T13:43:18Z

Receptionist

Toronto, ON
onsite
Temporary
19.00 - 20.00 CAD / Hourly
We are looking for a detail-oriented Receptionist to support daily front-office and administrative operations in Ontario. This Long-term Contract position is ideal for someone who enjoys creating a welcoming environment, managing records with accuracy, and coordinating a wide range of clerical tasks across the organization. The successful candidate will play an important role in communication, document control, scheduling support, and office organization while helping maintain efficient service for staff, visitors, and the people the agency supports. Responsibilities: • Welcome visitors, answer a multi-line phone system, and respond to general inquiries in a courteous and service-oriented manner. • Maintain electronic and paper-based records, including filing, tracking, archiving, and distributing documents to ensure information is accurate and accessible. • Enter administrative data into internal platforms, update shared folders, and keep personnel and organizational records current. • Prepare, sort, and distribute incoming and outgoing mail and courier packages, ensuring items are processed promptly each day. • Support human resources administration by coordinating interview schedules, contacting candidates, issuing employee identification cards, and maintaining related documentation. • Record meeting notes and prepare minutes for agency, committee, and membership meetings, then circulate materials to the appropriate participants. • Process cash, cheque, debit, and credit transactions as required, maintain tracking logs, and support documentation for deposits and related records. • Monitor office operations by ordering supplies, coordinating room bookings, assisting with office equipment support, and helping keep reception and waiting areas organized and presentable. • Maintain important compliance and resident documentation, including service agreements, identification records, vehicle files, licensing materials, and assigned ministry reports. • Provide administrative guidance to contract clerical staff and assist with special events, membership materials, and other duties assigned by leadership.
2026-04-30T23:38:41Z

Credit/Collections Supervisor/Manager

Markham, ON
onsite
Permanent
75000.00 - 90000.00 CAD / Yearly
Job Summary The primary objective of this position is to direct and manage the Credit Dept. This entails, ensuring timely collection from all of our account base and reconciliation of major retail accounts including appropriate communication with external customers and sales reps and internal sales management. Managing one credit & collections specialist. Duties & Responsibilities Manage the credit staff to ensure that daily, weekly, monthly and annual objectives and goals are met. Evaluating new customers for credit worthiness and setting terms and limits as appropriate. Ensure credit insurance policy is complied with, proper reporting is maintained and portal updated when necessary. Ensure that major retail accounts are reconciled on a regular basis and outstanding deductions are followed up on. Ongoing evaluation of customers’ credit worthiness including re-evaluating credit limits, acceptance of orders exceeding credit limits etc. Knowledge, Skills and Abilities Strong customer focus and ability to establish rapport easily with both internal and external relationships. Solid understanding of credit policies and procedures and ability to manage credit staff. Relationships and Roles within Department Manage credit staff to ensure timely collection of all outstanding receivables. Deal with credit related problems and determine action to be taken, and to resolve them within the department. Relationships with other Departments Works closely with customer base, internal and external sales to ensure that credit related issues are communicated to the appropriate individuals. Credentials and Experience Academic - University/College degree - Credit designation Experience - Credit experience, minimum 5 years - Management experience, minimum 3 years Special Requirements Ability to effectively manage credit function in a customer focussed environment. Ability to work under general direction with little functional guidance - referring only specific cases/problems to supervisor that fall outside organization policies or procedures. Knowledge of Power BI and Excel required.
2026-04-28T14:53:42Z