1 result for Remote in Calgary, AB
Payroll Specialist
- Calgary, AB
- remote
- Contract / Temporary
-
0 - 0 CAD / Yearly
- <p>Our client is looking for a <strong>Payroll Specialist</strong> to join their team in Calgary, Alberta. This role supports high-volume payroll operations by helping customers quickly and accurately resolve payroll-related inquiries through a ticketing system. The ideal candidate brings a solid understanding of payroll processes along with strong client service skills, and is comfortable managing increased demand during peak periods while maintaining a consistent, reliable support experience.</p><p><strong>Responsibilities:</strong></p><ul><li>Manage payroll support tickets, prioritizing by urgency and SLA timelines.</li><li>Investigate and resolve client payroll issues, identifying root causes and providing clear guidance.</li><li>Support small businesses, accountants, and bookkeepers with payroll questions and process explanations.</li><li>Escalate complex or time-sensitive payroll issues through appropriate internal channels.</li><li>Communicate with clients via written support and phone when needed to improve resolution speed.</li><li>Meet productivity and quality targets tied to volume, accuracy, and customer satisfaction.</li><li>Use tools such as Zendesk, Slack, Jira, and payroll systems to document and manage cases.</li><li>Support clients during peak periods and payroll system transitions.</li><li>Maintain accurate case documentation and follow established workflows for consistent service.</li></ul>
- 2026-05-20T00:00:00Z
