<p>Our client is seeking a detail-focused <strong>Customer Service Representative/Dispatcher</strong> to join their team on a contract basis in Calgary, Alberta. This role supports logistics operations by coordinating deliveries, maintaining system accuracy, and working with cross-functional teams to ensure smooth operations. The ideal candidate is organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.</p><p><strong>Responsibilities:</strong></p><ul><li>Monitor and support dispatch and order management system (OMS) activity.</li><li>Resolve same-day delivery issues such as delays, missed deliveries, and route changes.</li><li>Coordinate with internal teams to resolve customer and operational issues.</li><li>Prepare and maintain contracts, service agreements, and related documentation.</li><li>Generate and maintain operational reports (billing, renewals, performance metrics).</li><li>Track contract milestones, expirations, and required follow-ups.</li><li>Support onboarding, customer launches, and quarterly business reviews (QBRs).</li></ul>
