<p><strong>THE ROLE:</strong> </p><p>Our client is seeking a skilled and experienced IT Tier II Support Specialist to join their Calgary-based team. This position is ideal for a technically proficient professional who excels in troubleshooting, infrastructure support, and delivering high-quality service to end-users and internal stakeholders.</p><p>In this role, you will be responsible for resolving escalated technical issues, maintaining core IT systems, and contributing to the stability and efficiency of the organization’s technology environment. You will work closely with other IT teams to support infrastructure, cloud environments, and security tools, while also participating in ongoing projects and system upgrades.</p><p><strong>WHY THIS ROLE?</strong></p><p>This opportunity offers the chance to work in a dynamic and collaborative environment where your technical expertise will directly impact operational success. You’ll be part of a team that values proactive problem-solving, continuous improvement, and professional growth. The role provides a competitive salary along with a comprehensive benefits package, you’ll gain exposure to a broad range of technologies and the opportunity to contribute to meaningful IT initiatives, making it a rewarding opportunity for the right candidate.</p>
<p>Our client, a Microsoft-focused organization, is undergoing a Windows 11 rollout and is seeking a Bilingual Tier 2 Technical Support Analyst to join their team onsite in Calgary. This short-term contract will support a large-scale device migration and provide hands-on technical support to end users.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Provide Tier 2 support via chat, email, and in-person channels</p><p>• Assist with the rollout and manual migration of devices to Windows 11</p><p>• Wipe and reimage Lenovo machines in preparation for deployment</p><p>• Troubleshoot hardware/software issues across Windows 11, Office 365, and other enterprise tools</p><p>• Support user account management and permissions via Active Directory</p><p>• Manage and resolve tickets using Zendesk</p><p>• Collaborate with internal IT teams to ensure smooth transitions during the upgrade</p><p>• Deliver bilingual (English/French) technical support to end users</p>
<p>Robert Half is seeking an Accounts Receivable Clerk on behalf of our well-established client. This position presents an excellent opportunity to join a reputable organization in a key role focused on maintaining and improving financial processes. If you have strong attention to detail, excellent organizational skills, and a passion for numbers, we encourage you to apply!</p><p><br></p><p>As an Accounts Receivable Clerk, you will play an integral role in the financial operations of the company. Below is an outline of the primary responsibilities:</p><p><br></p><ul><li>Generate invoices and bill clients/customers for services rendered or products purchased, ensuring accuracy and compliance with company policies</li><li>Perform cash application by accurately posting payments to the appropriate accounts, matching them to associated invoices</li><li>Prepare and review accounts receivable aging reports to identify overdue accounts, and carry out collection efforts through professional calls and emails to customers</li><li>Handle the management of chargebacks, credit memos, and factoring fees, ensuring timely resolution of discrepancies</li><li>Conduct accounts receivable reconciliations to ensure alignment between customer accounts and financial records</li><li>Prepare and post journal entries</li><li>Support the month-end close process</li></ul>
