2 results for Help Desk Tier 3 in Burlington, ON

Senior IT Support Specialist

Toronto, ON
onsite
Permanent
70000.00 - 80000.00 CAD / Yearly
This job posting is for a current vacancy with our client. Our client, a well-established and growing organization within the financial services sector, is seeking a Senior IT Support Specialist (Bilingual) to join their Toronto-based IT team. This is an exciting opportunity for an experienced IT support professional who enjoys solving complex technical issues, mentoring junior team members, and serving as a trusted technology partner to employees and business stakeholders. This individual will act as a key escalation resource, providing high-touch support while helping to drive operational excellence across the IT support function. This role is highly visible within the organization and will support employees at all levels, including senior leadership and executives. The ideal candidate is customer-focused, collaborative, and takes pride in delivering exceptional service. What you will do and how you will make an impact … <ul><li>Act as the primary escalation point for complex technical issues raised by the Helpdesk team.</li><li>Troubleshoot and resolve hardware, software, network, and connectivity issues in a timely manner.</li><li>Provide support for Windows environments, Microsoft 365 applications, Exchange, MFA solutions, remote access tools, printers, scanners, VOIP phones, conferencing systems, and other end-user technologies.</li><li>Install, configure, and maintain desktops, laptops, peripherals, and software applications.</li><li>Take ownership of incidents and service requests from initial intake through resolution, ensuring accurate and detailed ticket documentation.</li><li>Mentor and support junior IT team members, serving as an informal leader and go-to technical resource.</li><li>Coordinate onboarding activities, including workstation setup, equipment deployment, and IT orientation for new employees.</li><li>Provide support to both internal employees and external business users through phone, email, in-person, and remote support channels.</li><li>Assist with cloud-based applications, secure messaging platforms, advisor portals, and authentication technologies.</li><li>Collaborate closely with infrastructure, security, and operations teams to troubleshoot and resolve issues.</li><li>Occasionally travel to support other Canadian office locations as required.</li></ul> Why we are excited about you … <ul><li>You are an excellent communicator and have experience working with non-technical users.</li><li>You are proactive and curious, and are eager to learn.</li><li>You are an IT generalist and enjoy having a variety of work and responsibilities.</li><li>You are exceptionally organized and diligent with ticket documentation.</li></ul>
2026-07-24T13:58:43Z

NON - IT - P4 - Senior

Toronto, ON
remote
Temporary
25.00 - 30.00 CAD / Hourly
We are looking for a Senior Project Coordinator to support incident management activities for a leading organization in Toronto, Ontario. This Long-term Contract opportunity is ideal for someone who can keep critical response efforts organized, communicate clearly with stakeholders, and help reduce business and client impact during service disruptions. Working in a hybrid environment, you will partner with business and technology teams to keep incidents moving from identification through resolution while maintaining accurate records and timely updates. Responsibilities: • Coordinate incident response activities from initial identification to closure, ensuring tasks, updates, and follow-ups stay on track throughout the lifecycle. • Prepare and maintain detailed incident records, timelines, and supporting documentation so that each event is accurately captured and easy to review. • Assess business impact by gathering information on affected clients, products, and services in collaboration with internal teams and operational partners. • Draft and circulate clear internal and external communications that reflect approved messaging and provide timely status updates. • Support incident calls by organizing meeting logistics, recording key decisions, documenting action items, and following up on outstanding tasks. • Assist with post-incident reviews by collecting relevant information, summarizing findings, and monitoring corrective and preventative actions to completion. • Work closely with technology, operations, product, and support teams to promote accurate information sharing and coordinated decision-making during active incidents. • Provide backup support during high-priority situations and participate in after-hours on-call coverage when critical incident response is required. • Identify recurring issues, process gaps, and improvement opportunities, then contribute to updates to incident procedures, tools, and templates.
2026-07-10T14:08:35Z