2 results for Help Desk Tier 3 in Burlington, ON

Help Desk Analyst I

Toronto, ON
onsite
Contract to Hire
30 - 40 CAD / Hourly
This is an active contract opportunity with our client. We are looking for a Help Desk Analyst I to join an investment management organization in Toronto, Ontario on a contract basis with the potential to become permanent. This opportunity is ideal for an experienced IT support specialist who is comfortable assisting users in a Microsoft-focused environment and resolving day-to-day technical issues efficiently. The role supports business operations through responsive service, practical troubleshooting, and dependable end-user assistance across workplace technology. Responsibilities:• Provide front-line technical support for employees by diagnosing and resolving hardware, software, and access-related issues in a timely manner.• Support users within a Microsoft environment, including Office 365 applications, standard desktop tools, and common workstation configurations.• Troubleshoot point-of-sale equipment and printer-related concerns, identifying root causes and coordinating fixes to minimize disruption.• Perform basic network checks to help isolate connectivity problems and escalate more complex infrastructure issues when required.• Assist with device setup, user onboarding, and routine IT requests to ensure staff have the tools needed for daily work.• Document incidents, resolutions, and recurring technical trends clearly to support service continuity and knowledge sharing.• Deliver on-site support during scheduled coverage periods, including work performed at the location as needed.• Collaborate with internal teams to address service requests, follow established support procedures, and contribute to a smooth user experience.
2026-06-15T00:00:00Z

IT Support Analyst

North York, ON
onsite
Contract / Temporary
23 - 28 CAD / Hourly
This job posting is for a current vacancy with our client based in North York, Ontario. This position will provide day-to-day support for IT-related requests, working closely with the existing technical resource to keep issues moving and users informed. The role is ideal for someone who is comfortable in a fully onsite setting, communicates clearly with a broad user base, and can stay organized while managing multiple support needs. Responsibilities:• Coordinate incoming support requests, track progress, and help ensure issues are addressed within expected timelines.• Provide hands-on troubleshooting assistance for users experiencing system and application challenges, including NetSuite-related concerns.• Work closely with the current IT support resource to prioritize tasks and maintain consistent service for onsite and global teams.• Monitor tickets in Jira and maintain accurate updates so stakeholders have clear visibility into issue status and next steps.• Support approximately 40 onsite employees while also responding to requests from international users across multiple regions.• Communicate with employees in a clear, user-focused manner to resolve technical concerns and improve the support experience.• Assist with follow-up testing, coordination, and documentation to confirm solutions are working as intended.• Help identify recurring issues and contribute to practical recommendations that improve support processes and system reliability.
2026-06-23T00:00:00Z