<p>We are seeking a highly organized and detail-oriented Business Support Coordinator to support our client's growing Operations teams. This is a pivotal role that blends strong administrative support with proactive coordination across departments, clients, and external service providers. While prior experience in mechanical contracting, construction, or property management is considered a strong asset, we welcome qualified candidates from all professional backgrounds who are adaptable, tech-savvy, and eager to learn.</p><p><strong> </strong></p><p>The ideal candidate will have at least three years of relevant experience and a strong understanding of supporting internal teams in a fast-paced, proactive, and collaborative environment. If you're passionate about providing exceptional administrative support and eager to contribute to our success, we'd love to hear from you.</p><p><strong> </strong></p><p><strong>KEY RESPONSIBILITIES</strong></p><ul><li>Provide comprehensive administrative and operational support to internal teams and external clients.</li><li>Coordinate internal and client meetings, manage agendas, record detailed notes, and ensure all action items are tracked and completed.</li><li> Maintain and organize digital filing systems, ensuring all internal documentation is stored efficiently and accurately.</li><li>Act as liaison with third-party professional service providers, including IT Support, VoIP and After-Hours Answering Services, and Insurance Bonding.</li><li>Support special projects that accelerate the company’s 3.0 Strategic Initiatives, including digitization of systems and process improvement.</li><li>Manage the company’s CRM/database, including data entry, lead tracking, client follow-up, and reporting functions to support sales and service operations.</li><li>Work with the website contractor team to ensure timely content and service updates and maintain consistency with the company’s brand and evolving service offering.</li><li>Maintain and update operational dashboards.</li><li>Assist in creating and managing internal workback timelines for project bids and tenders, supporting timely and accurate submissions.</li><li>Draft, format, and issue client proposals using standardized templates, ensuring accuracy and brand consistency.</li><li>Support the preparation and tracking of insurance certificates, WSIB clearances, and compliance documentation.</li><li>Coordinate internal celebration programs and contribute to fostering a positive and collaborative team culture.</li></ul>
We are looking for a dedicated Front Desk Coordinator to join our team in Toronto, Ontario. In this role, you will act as a key point of contact for clients, ensuring exceptional service delivery through collaboration with internal departments. As part of the Mid-Office Service Team, you will support independent Portfolio Managers and Introducing Brokers by managing daily operations and resolving client issues. This is a hybrid long-term contract position requiring at least three days per week on-site, with newer team members expected to work in the office more frequently.<br><br>Responsibilities:<br>• Build and nurture strong client relationships by coordinating efforts with internal teams and departments.<br>• Maintain a high standard of customer service by keeping clients informed about new products, services, and developments relevant to their business.<br>• Resolve client issues promptly and thoroughly, while recommending improvements to enhance overall service delivery.<br>• Review and approve administrative tasks such as bank transfers, de-registrations, foreign exchanges, and internal account transfers on a daily basis.<br>• Serve as a liaison between clients and operational teams to ensure timely and proactive task completion.<br>• Coordinate and document regular client meetings to address service and operational concerns, following up to ensure resolution.<br>• Provide guidance to clients on company policies, procedures, and available training that impact their business operations.<br>• Offer process improvement recommendations to strengthen client relationships and streamline operations.<br>• Represent the company professionally during client meetings and business events.
