16 results for It Systems Analyst jobs

Systems Administrator

Edmonton, AB
onsite
Permanent
90000 - 140000 CAD / Yearly
IT Field TechnicianLocation: Gibbons, Alberta (On-site)Employment Type: Full-Time Position OverviewOur client is seeking a hands-on Field Technician to provide on-site technology support for a large-scale construction and operations environment located just outside of Gibbons, Alberta. This role will support a growing campus currently serving approximately 60 professional staff, with significant expansion expected over the next year.The successful candidate will be a versatile IT professional who enjoys working in the field, troubleshooting technical issues, supporting end users, and ensuring technology systems remain operational in a fast-paced construction environment. Key Responsibilities· Prior field support experience in the construction industry is required, with the ability to work effectively in active construction environments and build strong working relationships with construction personnel and tradespeople.<ul><li>Provide on-site technical support for end users across the project site.</li><li>Diagnose and resolve hardware, software, and connectivity issues.</li><li>Perform break-fix support for desktops, laptops, printers, mobile devices, and peripheral equipment.</li><li>Set up, deploy, configure, and relocate IT equipment as required.</li><li>Support onboarding and workstation deployments for new employees.</li><li>Coordinate with internal infrastructure and networking teams when advanced support is required.</li><li>Assist with inventory management and tracking of IT assets.</li><li>Document incidents, service requests, and technical procedures.</li><li>Travel throughout the site to provide responsive support across multiple locations.</li><li>Maintain a high level of customer service while supporting both office personnel and construction teams.</li></ul>
2026-07-21T00:00:00Z

Systems Administrator

Concord, ON
onsite
Temporary
30 - 45 CAD / Hourly
We are looking for an experienced Systems Administrator to join our client’s team in Concord, Ontario on a Long-term Contract basis. This position focuses on strengthening and modernizing endpoint services, with an emphasis on secure device management, platform reliability, and user support. The successful candidate will work closely with service, infrastructure, and security teams to improve endpoint operations and help guide technology enhancements across the environment. This is a 6 month contract to start, hybrid for our client in Concord, Ontario. Responsibilities:• Manage Microsoft Intune administration, including device configuration, compliance settings, application delivery, Windows Autopilot, and update management.• Support Microsoft Configuration Manager activities such as operating system imaging, software packaging and deployment, and patch administration.• Drive endpoint improvement projects that enhance device management, performance, and overall user experience.• Provide advanced third-level support for endpoint-related incidents, escalations, and complex technical issues.• Strengthen endpoint protection by maintaining security controls and supporting compliance-focused initiatives.• Create, update, and maintain technical documentation, operational procedures, and platform standards.• Assess emerging tools and technologies to identify opportunities for modernization and operational efficiency.• Collaborate with service desk, infrastructure, and security teams to resolve issues and align endpoint administration practices.• Participate in occasional after-hours work to support maintenance activities, upgrades, or critical issue resolution.
2026-07-16T00:00:00Z

Management Systems Specialist

Calgary, AB
onsite
Temporary
0 - 0 CAD / Yearly
We are looking for a Management Systems Specialist to support a major agriculture organization in Calgary, Alberta on a Long-term Contract assignment. In this role, you will work closely with element leadership to move management system initiatives from concept through implementation, ensuring each phase is completed in line with governance expectations, approved methods, and quality standards. You will help coordinate contributors, keep documentation organized and consistent, and ensure outputs are practical, integrated, and ready for operational use. Responsibilities: • Work in close partnership with the assigned element lead to plan, organize, and advance deliverables across the full design and implementation lifecycle. • Guide work through governance checkpoints by preparing required materials, confirming completion criteria, and supporting progress through stage gate approvals. • Lead workshop planning and facilitation, document outcomes, and capture decisions, assumptions, follow-up items, and next steps. • Coordinate subject matter experts and stakeholders across business functions to maintain alignment, resolve gaps, and support timely decision-making. • Develop and refine management system documentation such as frameworks, standards, procedures, process maps, governance materials, role definitions, and implementation support tools. • Review outputs for consistency, quality, usability, and adherence to approved templates, terminology, design principles, and audit requirements. • Track schedules, milestones, risks, dependencies, and open actions, and raise concerns with practical mitigation recommendations when delivery issues emerge. • Prepare summaries, status updates, steering materials, and executive-ready reporting to support oversight and informed decision-making. • Support the transition from design into rollout by assembling implementation packages, coordinating readiness activities, and assisting with adoption planning.
2026-07-21T00:00:00Z

Cyber Security Analyst

Ottawa, ON
remote
Temporary
80 - 90 CAD / Hourly
We are looking for an experienced Cyber Security Analyst to support security operations to join our clients team. This Contract opportunity is ideal for a senior detail-oriented candidate who can work part-time hours while taking ownership of live monitoring, threat investigation, and timely incident response. The role suits someone who is comfortable working hands-on with Darktrace and related security technologies to strengthen detection capabilities and maintain a strong security posture. Responsibilities:• Oversee day-to-day security monitoring activities and assess alerts to identify suspicious behaviour, emerging risks, and potential incidents.• Use Darktrace and other security tools to investigate anomalies, validate threats, and recommend appropriate containment or remediation actions.• Respond to cyber security events in real time, coordinate triage efforts, and support resolution to reduce operational impact.• Review firewall, network, and cloud security configurations to improve protection across the environment.• Analyze threat intelligence and security trends to refine detection approaches and strengthen defensive measures.• Troubleshoot security issues across SOC-related processes, infrastructure, and technologies to maintain effective operations.• Collaborate with internal stakeholders to document findings, communicate risk, and support ongoing security improvements.• Contribute to configuration and quality management practices that enhance the reliability and effectiveness of security controls.
2026-08-11T00:00:00Z

IT Administrator

Ottawa, ON
onsite
Permanent
75000 - 85000 CAD / Yearly
We are looking for an experienced IT Systems Administrator to join our client's team and support the day-to-day operation of their IT environment. This opportunity is ideal for a hands-on IT professional who is comfortable working across L1/L2 technical support, Microsoft 365, Azure, networking, and infrastructure. The role is well suited to someone who has progressed beyond traditional help desk support and has gained practical experience administering and troubleshooting systems, networks, cloud technologies, and end-user environments. The successful candidate will work closely with the IT Manager and provide technical support to a small Ottawa-based environment while contributing to the ongoing improvement and security of the organization's technology infrastructure. Responsibilities:• Provide hands-on L1/L2 technical support to approximately 30 users, troubleshooting hardware, software, Microsoft 365, connectivity, and other IT issues.• Administer and support Microsoft 365, Azure, Entra ID, Intune, and related Microsoft technologies.• Configure, maintain, and troubleshoot laptops, mobile devices, printers, IP phones, and other end-user technology.• Support network infrastructure including switches, firewalls, Wi-Fi, VPN, DNS, DHCP, LAN/WAN, and Internet connectivity.• Administer and troubleshoot Cisco and Sophos network and security equipment.• Monitor and maintain servers, cloud infrastructure, virtual machines, databases, and related IT services.• Support user onboarding by preparing accounts, laptops, mobile devices, software, and access permissions.• Perform system updates, software deployments, patching, backups, and restoration activities.• Troubleshoot network, infrastructure, and application issues and identify opportunities to improve system reliability and performance.• Support IT security through access controls, endpoint protection, firewalls, VPNs, backups, and other security technologies.• Assist with the implementation and support of third-party applications, cloud services, and IT solutions.• Maintain accurate IT documentation, technical procedures, asset information, and end-user guides.• Work with vendors and service providers to resolve technical issues and support hardware, software, licensing, and infrastructure requirements.• Provide technical support for meetings, conferences, and other organizational activities, including occasional support outside regular business hours.• Recommend and implement improvements to the organization's IT infrastructure, systems, and support processes.
2026-08-14T00:00:00Z

Cloud Systems Analyst

North York, ON
onsite
Temporary
25 - 30 CAD / Hourly
We are looking for a Cloud Systems Analyst to support cloud infrastructure and end-user computing initiatives for a hospitality-focused environment in Toronto, Ontario. This Long-term Contract position is ideal for someone who combines strong cloud platform knowledge with hands-on experience in endpoint management, automation, identity services, and secure system operations. The successful candidate will help maintain scalable cloud-based services, improve operational processes, and contribute to stable day-to-day platform performance. Responsibilities:• Monitor cloud-based services and endpoint environments to identify performance issues, track system health, and support timely incident response.• Manage and support cloud-hosted desktop and endpoint environments to ensure reliable availability, efficient resource utilization, and consistent operational performance.• Create and maintain automation workflows using PowerShell and Microsoft platform technologies to streamline provisioning, configuration, and ongoing operational support.• Support endpoint lifecycle management activities including provisioning, onboarding, offboarding, patching, software deployment, and compliance management.• Coordinate deployment activities across cloud-based environments while helping reduce service interruptions and improve service reliability.• Maintain accurate configuration management practices to support consistency, traceability, and controlled technology changes.• Work with security-focused standards and technical controls to help protect endpoints, cloud services, identity platforms, and operational assets.• Use Atlassian Jira to document tasks, track technical issues, and collaborate effectively with cross-functional stakeholders.• Support cloud platform improvements and assist with infrastructure, endpoint, and identity-related changes across Microsoft and cloud-based technologies.
2026-08-12T00:00:00Z

Operations Analyst

Edmonton, AB
onsite
Permanent
65000 - 70000 CAD / Yearly
Our client is seeking a detail-oriented Operations Analyst (IT Focus) to support their IT Director in a newly created role. This position is ideal for a motivated professional with experience in operations, procurement, financial analysis, or IT administration who’s looking to work within a structured, IT-driven environment. This as a strong opportunity for someone who enjoys working behind the scenes—tracking costs, managing vendors, and supporting IT operations—while gaining exposure to leadership and enterprise-level processes. In this role, you’ll act as a key operational and analytical support to the IT function, with responsibilities including: <ul><li>Supporting the IT Director with day-to-day operational and administrative activities</li><li>Performing data entry, reporting, and analysis related to IT costs, budgets, and expenditures</li><li>Tracking, reconciling, and allocating costs (including chargebacks and expense allocations)</li><li>Assisting with vendor management, including contract tracking and renewal schedules</li><li>Supporting software license tracking and compliance</li><li>Coordinating components of IT-related projects (documentation, timelines, tracking)</li><li>Managing accounts payable and accounts receivable activities related to IT vendors</li><li>Maintaining product controls and operational documentation</li><li>Preparing and updating reports using Excel (intermediate level required)</li></ul>Why This Role Stands Out<ul><li>Newly created position with room to shape processes</li><li>Direct exposure to an IT Director and leadership decision-making</li><li>Strong learning opportunity for candidates looking to build on their experience base</li><li>Broad scope across financial tracking, vendor management, and project support</li></ul>This is full-time, permanent, in office position that offers a competitive total rewards package. Apply today!
2026-08-07T00:00:00Z

IT Support Specialist

Calgary, AB
onsite
Permanent
70000 - 80000 CAD / Yearly
THE ROLE:Are you passionate about technology and ready to bring your excellent problem-solving and customer-service skills to a growing IT team? Do you thrive in a dynamic, team-based environment that blends high-tech and the financial services industry? We are looking for an IT Support Specialist to play a crucial role in ensuring stakeholders have top-notch digital experiences. If you're energetic, proactive, and excited to help people solve their tech challenges, we want to hear from you!Key Responsibilities<ul><li>Deliver exceptional in-person and online help desk support, resolving technical issues to meet employee needs</li><li>Logging, tracking, prioritizing, and escalating support tickets as required</li><li>Manage employee identities on Microsoft 365 and other SaaS solutions</li><li>Support tasks like OS repair, virus/spyware removal, hardware troubleshooting, and IT maintenance</li><li>Document technical issues, solutions, and guidance in our knowledge portal to improve IT processes</li><li>Assisting with IT security practices, backups, and governance records</li></ul>WHY THIS ROLE?This is an opportunity to join a collaborative team where your contributions matter. The role offers a competitive salary, comprehensive benefits (including an RRSP program), and a supportive workplace that values development and initiative. The opportunity to work in a supportive environment where you can develop your skills, tackle exciting technical challenges, and deliver meaningful impact every day. With opportunities to explore new technologies and build strong relationships across departments, this role is perfect for someone who loves problem-solving and thrives in dynamic settings. Step into a role where technology meets people—apply today and help our client empower their employees with seamless and innovative IT solutions!
2026-07-24T00:00:00Z

IT Support Specialist

Vancouver, BC
onsite
Temporary
20 - 25 CAD / Hourly
On behalf of our client, we are seeking an IT Support Specialist to provide hands-on technical support across end-user technology, Microsoft cloud services, and core IT infrastructure. This role will support employees across office and remote environments, troubleshoot day-to-day technology issues, assist with system administration, and help improve the reliability, security, and efficiency of the IT environment. This contract opportunity has an initial term of 3-months and will work full-time on-site in Vancouver, BC. Key Responsibilities<ul><li>Provide Tier 1 and Tier 2 technical support through the IT service desk.</li><li>Troubleshoot hardware, software, operating system, printer, and business application issues.</li><li>Support employee onboarding and offboarding, including devices, accounts, permissions, and licensing.</li><li>Administer and support Microsoft 365, Entra ID, user access, MFA, SSO, and related services.</li><li>Deploy, configure, maintain, and track laptops, mobile devices, and other IT assets.</li><li>Support device management and endpoint administration through MDM tools.</li><li>Assist with cloud and on-premises infrastructure, backups, recovery, and routine system maintenance.</li><li>Support office technology including meeting room equipment, AV systems, and printers.</li><li>Assist with cybersecurity activities such as vulnerability monitoring, phishing simulations, and security awareness initiatives.</li><li>Maintain technical documentation, asset records, and knowledge-base articles.</li><li>Develop scripts and workflow automations using tools such as PowerShell and Power Automate.</li><li>Support networking and connectivity issues across LAN, WAN, VPN, wireless, and related environments.</li><li>Escalate more complex technical issues where appropriate.</li></ul>
2026-08-14T00:00:00Z

Database Analyst

Thornhill, ON
onsite
Permanent
50000 - 76000 CAD / Yearly
We are looking for a Database Analyst to support data-driven decision-making for a service-focused organization in Thornhill, Ontario. This role combines database expertise with business insight to turn complex information into clear reporting, campaign analysis, and practical recommendations. The successful candidate will work closely with cross-functional teams to interpret data, evaluate performance, and develop meaningful analytics solutions. Responsibilities: • Analyze marketing and customer data to identify trends, measure campaign results, and provide actionable business insights. • Build, maintain, and optimize database queries and data sets to support reporting, segmentation, and performance analysis. • Develop dashboards and visual reports using tools such as Power BI or Tableau to communicate findings effectively to stakeholders. • Partner with business teams to translate analytical needs into structured reporting and data solutions that support decision-making. • Design and assess tests and experiments to evaluate initiatives, validate assumptions, and improve future campaign performance. • Use programming and database tools to manage large enterprise data environments and ensure reliable access to information. • Prepare clear summaries and presentations that connect analytical results to business objectives for both technical and non-technical audiences. • Support data initiatives involving SQL-based environments, including work completed through SQL Server Management Studio and related platforms when required.
2026-07-28T00:00:00Z

Configuration Management Analyst

Calgary, AB
onsite
Temporary
0 - 0 CAD / Yearly
Our client is looking for a dedicated Configuration Management Analyst to join their team in Calgary, Alberta. This role supports the reliability of key business services by strengthening configuration management practices, improving data quality, and enabling informed operational decision-making. The ideal candidate is a detail-oriented and collaborative professional with strong analytical skills, the ability to manage and maintain accurate service data, and a commitment to driving consistency, quality, and operational excellence across service management practices.Responsibilities:<ul><li>Lead and support configuration management to ensure reliable IT services.</li><li>Maintain the CMDB, improving data accuracy, completeness, and integrity.</li><li>Develop and enforce configuration management standards, processes, and governance.</li><li>Collaborate with teams to identify, manage, and track configuration items throughout their lifecycle.</li><li>Administer ServiceNow tools, including Discovery and Service Mapping, and apply configuration controls.</li><li>Conduct audits, reviews, and reconciliations to ensure data quality and compliance.</li><li>Create and maintain process documentation, knowledge articles, and user guidance.</li><li>Provide training and support on configuration management practices and ServiceNow usage.</li><li>Develop reports and dashboards to monitor compliance, data health, and service performance.</li><li>Partner with change management teams to assess the impact of changes on services and configuration items.</li></ul>
2026-08-07T00:00:00Z

Senior IT Support Specialist

North York, ON
onsite
Permanent
70000 - 80000 CAD / Yearly
This job posting is for a current vacancy with our client. Our client, a well-established and growing organization within the financial services sector, is seeking a Senior IT Support Specialist (Bilingual) to join their Toronto-based IT team. This is an exciting opportunity for an experienced IT support professional who enjoys solving complex technical issues, mentoring junior team members, and serving as a trusted technology partner to employees and business stakeholders. This individual will act as a key escalation resource, providing high-touch support while helping to drive operational excellence across the IT support function. This role is highly visible within the organization and will support employees at all levels, including senior leadership and executives. The ideal candidate is customer-focused, collaborative, and takes pride in delivering exceptional service. What you will do and how you will make an impact … <ul><li>Act as the primary escalation point for complex technical issues raised by the Helpdesk team.</li><li>Troubleshoot and resolve hardware, software, network, and connectivity issues in a timely manner.</li><li>Provide support for Windows environments, Microsoft 365 applications, Exchange, MFA solutions, remote access tools, printers, scanners, VOIP phones, conferencing systems, and other end-user technologies.</li><li>Install, configure, and maintain desktops, laptops, peripherals, and software applications.</li><li>Take ownership of incidents and service requests from initial intake through resolution, ensuring accurate and detailed ticket documentation.</li><li>Mentor and support junior IT team members, serving as an informal leader and go-to technical resource.</li><li>Coordinate onboarding activities, including workstation setup, equipment deployment, and IT orientation for new employees.</li><li>Provide support to both internal employees and external business users through phone, email, in-person, and remote support channels.</li><li>Assist with cloud-based applications, secure messaging platforms, advisor portals, and authentication technologies.</li><li>Collaborate closely with infrastructure, security, and operations teams to troubleshoot and resolve issues.</li><li>Occasionally travel to support other Canadian office locations as required.</li></ul> Why we are excited about you … <ul><li>You are an excellent communicator and have experience working with non-technical users.</li><li>You are proactive and curious, and are eager to learn.</li><li>You are an IT generalist and enjoy having a variety of work and responsibilities.</li><li>You are exceptionally organized and diligent with ticket documentation.</li></ul>
2026-08-13T00:00:00Z

Information Management Analyst III (CAD)

Calgary, AB
onsite
Temporary
0 - 0 CAD / Yearly
We are looking for an experienced Information Management Analyst III to support enterprise data protection, information governance, and compliance initiatives for a leading organization in the agriculture sector. This Long-term Contract position is based in Calgary, Alberta, and focuses on strengthening the management of information across its lifecycle using Microsoft 365, Microsoft Purview, and established governance practices. The successful candidate will work with business and technical partners to deliver practical, secure, and compliant solutions that align with operational needs, regulatory obligations, and risk management priorities. Responsibilities: • Lead the planning, configuration, and rollout of data protection and information governance capabilities across Microsoft 365 and related enterprise platforms. • Assess information risks and business requirements, then recommend solutions that improve compliance, security, and usability for end users. • Partner with stakeholders across Cyber Security, Legal, Privacy, IT, and operational teams to support effective protection of corporate information assets. • Administer and optimize Microsoft Purview features to support retention, classification, information protection, and compliance objectives. • Develop reporting, documentation, and governance procedures that support ongoing monitoring, audit readiness, and continuous improvement. • Provide guidance and training to users and stakeholders on information management practices, compliance expectations, and platform capabilities. • Support the design and implementation of policies, controls, and standards that govern the full information lifecycle from creation through disposal. • Contribute as an individual contributor, collaborative team member, or project lead in a fast-paced environment with evolving business priorities.
2026-07-30T00:00:00Z

Sr. Business Analyst

Calgary, AB
onsite
Temporary
60 - 70 CAD / Hourly
OverviewOur Calgary-based client is seeking a SharePoint Business Analyst / Change Management Consultant for a 3-6 month part-time contract (approximately 20 hours/week). This role will focus on improving SharePoint adoption across various business functions, including HR, Quality, and other operational teams. The organization has invested in SharePoint but is not fully leveraging its capabilities, resulting in manual processes, inconsistent utilization, and missed efficiency opportunities. They are looking for a consultant who can assess current workflows, identify opportunities for improvement, educate stakeholders, and guide departments through practical SharePoint adoption strategies. This is an ideal opportunity for a consultant who combines strong business analysis skills with change management, training, and stakeholder engagement experience. Key Responsibilities<ul><li>Engage with business stakeholders across departments including HR, Quality, Operations, and Corporate Services to understand current processes and challenges.</li><li>Assess how teams are currently utilizing SharePoint and identify gaps, inefficiencies, and opportunities for improvement.</li><li>Recommend practical solutions and best practices to improve SharePoint adoption and user engagement.</li><li>Facilitate workshops, discovery sessions, and stakeholder interviews to gather business requirements.</li><li>Translate business needs into SharePoint-related process improvements and adoption strategies.</li><li>Develop training materials, job aids, and user documentation.</li><li>Deliver end-user training sessions and coaching to support organizational adoption.</li><li>Act as a trusted advisor to business leaders on how SharePoint can be leveraged to streamline workflows, document management, collaboration, and information sharing.</li><li>Support change management activities including communications, stakeholder engagement, readiness assessments, and adoption planning.</li><li>Measure and report on adoption progress, user feedback, and improvement opportunities.</li><li>Collaborate with internal IT teams and business leaders to ensure solutions align with organizational objectives.</li></ul>
2026-07-24T00:00:00Z

Software Engineer (Java)

Toronto, ON
onsite
Permanent
100000 - 130000 CAD / Yearly
We are helping a growing and highly innovative financial services organization with a new Java Engineer to join their Payments Technology team. This is an exciting opportunity for a developer who enjoys solving complex problems, wearing multiple hats, and gaining exposure to a broad range of technologies, projects, and business functions. You'll work closely with senior leaders, product teams, operations, compliance, and engineering stakeholders to help build and enhance critical payment platforms supporting ACH, Wires, Real-Time Payments (RTP), FedNow, and other modern payment networks. We're looking for someone who is resourceful, entrepreneurial, curious, and excited by the opportunity to make a visible impact within a fast-moving environment. What you will do and how you will make an impact …<ul><li>You will play a key role in the development and evolution of modern payment processing platforms that support critical banking and financial transactions.</li></ul>In this position, you will:<ul><li>Design, develop, and maintain backend applications and APIs using Java and Spring Boot.</li><li>Work across the full software development lifecycle, from requirements gathering and design through implementation, testing, deployment, and production support.</li><li>Partner with Product, Operations, Compliance, QA, and engineering teams to deliver secure and scalable payment solutions.</li><li>Develop integrations with banking partners, third-party providers, and internal systems.</li><li>Support highly reliable, secure, and compliant transaction processing platforms.</li><li>Participate in architecture discussions, code reviews, troubleshooting, and continuous improvement initiatives.</li><li>Contribute to monitoring, observability, and operational excellence efforts alongside DevOps and production support teams.</li></ul>Why we are excited about you ... <ul><li>You thrive in environments where you can take ownership, solve problems independently, and continuously learn new technologies and business domains.</li><li>You are naturally curious and enjoy exploring how complex systems work.</li><li>You take initiative and can navigate ambiguity with confidence.</li><li>You understand financial services, and want exposure to modern payments technology.</li></ul>
2026-08-14T00:00:00Z

Senior Data Analyst

Calgary, AB
onsite
0 - 0 CAD / Yearly
Our client, an established Alberta-based professional regulatory organization, is seeking a Senior Data Analyst for a contract opportunity covering a leave. The successful candidate will join the organization during a significant period of technology and data transformation, including the implementation of Microsoft Dynamics 365 Customer Service and the transition of its reporting environment into Microsoft Fabric. The organization is continuing to develop its overall data maturity and requires someone who can connect business processes, reporting needs and underlying data structures. This is not a purely technical development role: approximately 60% of the position will involve working directly with business stakeholders to understand their processes, identify data requirements and translate those needs for technical teams. This 12-month fixed-term (with potential to extend) contract pays between $90,000-$100,000 + 6% vacation pay and will work hybrid on-site 4-days per week, 1-day remote. Key Responsibilities<ul><li>Partner with business stakeholders to understand operational processes, reporting requirements and data challenges.</li><li>Translate business needs into clear data, reporting and technical requirements.</li><li>Act as a liaison between business teams, database specialists, developers, external implementation partners and other technical stakeholders.</li><li>Analyze existing reports and determine how their underlying data will be mapped or sourced within the new CRM and Azure environment.</li><li>Support the migration from a legacy CRM platform to Microsoft Dynamics 365 Customer Service.</li><li>Assist with data mapping, validation, reconciliation and quality assurance throughout the migration.</li><li>Work with on-premises SQL, Azure SQL and Dataverse data structures to locate, validate and interpret information.</li><li>Support the transition of Power BI reporting into the Microsoft Fabric environment.</li><li>Assist with the development, testing and enhancement of reports, dashboards and analytics products.</li><li>Investigate data and reporting issues raised by business users, particularly during post-go-live hypercare.</li><li>Determine whether apparently missing data has been relocated, renamed, transformed or incorrectly mapped within the new environment.</li><li>Facilitate conversations with business users to clarify issues and distinguish between data, reporting, system and business-process concerns.</li><li>Develop requirements documentation, test cases, data definitions and supporting documentation.</li><li>Identify patterns, trends and opportunities within data that can improve business operations and decision-making.</li><li>Educate users on report functionality, data interpretation and changes resulting from the new CRM and reporting environment.</li><li>Manage multiple reporting, migration and stakeholder priorities within a dynamic project environment.</li></ul>
2026-08-12T00:00:00Z