<p><strong><u>This job posting is for a current vacancy with our client.</u></strong></p><p><br></p><p>We are seeking an experienced Service Desk & IT Operations Manager to lead service delivery and IT operations within a fast-paced, professional services environment.</p><p><br></p><p>A core focus of this role is the implementation, alignment, and continuous improvement of service desk processes in accordance with ITIL/ITSM best practices. The successful candidate will optimize incident, request, and change management workflows, define and monitor ITSM KPIs, and ensure service delivery meets established performance and compliance standards.</p><p><br></p><p>The role involves monitoring support services through end-user feedback, trend analysis, and reporting to drive continuous improvement and operational efficiency. Ensuring service desk tickets meet quality standards, including accurate logging, complete documentation, and resolution within defined SLAs, is a key responsibility.</p><p><br></p><p>In this role, you will:</p><p><br></p><p>· Establish, define, and evolve baseline service metrics and KPIs to measure performance across incident, request, and change management processes.</p><p>· Drive a strong culture of continuous improvement, using data, reporting, and trend analysis to enhance service quality, efficiency, and end-user experience.</p><p>· Perform root cause analysis on recurring incidents and service issues, identifying underlying problems and implementing preventative and long-term corrective actions.</p><p>· Lead the alignment, implementation, and ongoing optimization of ITSM processes and best practices, ensuring consistent, scalable, and compliant service delivery.</p><p>· Monitor service performance through end-user feedback, operational reporting, and KPI analysis to identify improvement opportunities and service gaps.</p><p>· Provide hands-on escalation support for complex hardware and software issues, including troubleshooting, research, and resolution.</p><p>· Lead, coach, and develop Service Desk staff, with a strong focus on people management, performance coaching, skill development, and engagement.</p>
<p>Our client, A well-established and growing Canadian company (17 years in operation) is seeking an experienced Logistics Manager to lead and modernize its logistics and international supply chain operations. Due to significant new business growth and expanding operational needs, this is a key leadership hire with strong executive visibility.</p><p><br></p><p>This is a confidential search until shortlisted candidates are identified.</p><p><br></p><p><strong>About the Company</strong></p><p><br></p><p>Our client operates in a dynamic, international trade environment with complex import/export requirements across North America and overseas markets. The organization has built a strong reputation over nearly two decades and is now entering an exciting growth phase with increased volume, new facilities, and expanded supplier relationships.</p><p>The leadership team is hands-on, commercially driven, and highly supportive of its people. This role offers strong executive exposure, reporting directly to senior leadership.</p><p><br></p><p><strong>Position Summary</strong></p><p><br></p><p>The Logistics Manager will oversee and optimize end-to-end logistics operations including ocean freight, trucking, inventory control, documentation, regulatory compliance, and vendor management. The successful candidate will strengthen international logistics solutions, improve container and freight processes, support facility expansion, and lead a growing team.</p><p>This role requires both operational depth and strong negotiation capability with external carriers and suppliers.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><br></p><p>1. International Logistics & Freight Management</p><p>• Lead ocean freight operations (minimum 7+ years’ experience required)</p><p>• Oversee container management, load planning, and carrier coordination</p><p>• Manage trucking operations across Canada and cross-border routes</p><p>• Implement risk control measures for international shipments</p><p>• Ensure efficient booking, documentation, and on-time delivery</p><p><br></p><p>2. Inventory & Facility Expansion</p><p>• Manage inventory accuracy across locations (FIFO implementation)</p><p>• Support and coordinate the setup of new facilities</p><p>• Improve logistics workflows to support growing business volume</p><p>• Optimize warehouse and inbound/outbound operations</p><p><br></p><p>3. Documentation & Regulatory Compliance</p><p>• Oversee shipping documentation and export processes</p><p>• Coordinate regulatory compliance with authorities (e.g., CFIA, USDA)</p><p>• Ensure accuracy and timeliness of international documentation</p><p><br></p><p>4. Vendor & Negotiation Leadership</p><p>• Negotiate transportation rates and service agreements</p><p>• Build and manage strong relationships with freight forwarders and carriers</p><p>• Source and negotiate new supplier partnerships</p><p>• Drive cost optimization initiatives</p><p><br></p><p>5. Team Leadership</p><p>• Lead a team of 4 (expanding to 6)</p><p>-1 Coordinator</p><p>-1 Assistant</p><p>• Provide hands-on guidance and mentorship</p><p>• Strengthen collaboration across logistics, operations, and documentation teams</p><p>• Deliver clear, timely feedback and performance improvements</p>
<p>A well-established public sector organization in the Metro Vancouver region is seeking two experienced Systems Administrators to join its growing IT team. This role supports a multi-site enterprise environment serving 700+ users and plays a key part in maintaining and modernizing Microsoft 365, hybrid cloud, and on-prem infrastructure.</p><p><br></p><p><strong>Role Overview</strong></p><p>You will be responsible for ensuring the stability, security, and performance of the organization’s server, storage, virtualization, and cloud environments. This position blends operational support with project-based infrastructure improvements, cloud migration initiatives, and cybersecurity enhancements.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Administer and optimize Windows Server environments, Active Directory, DNS/DHCP, and Group Policy</li><li>Support Microsoft 365, Azure, Entra ID, Exchange, and Teams environments</li><li>Manage virtualization platforms (VMware vSphere/vCenter; Hyper-V considered an asset)</li><li>Oversee backup, recovery, high availability, and disaster recovery processes</li><li>Implement and maintain endpoint management (SCCM, Intune)</li><li>Strengthen cybersecurity controls, privileged access management, and email security</li><li>Develop automation scripts (PowerShell/PowerCLI) to streamline operations</li><li>Participate in infrastructure upgrades, cloud migrations, and system enhancements</li><li>Provide Tier 3 technical support and mentor junior staff</li><li>Contribute to documentation, change management, and continuous improvement initiatives</li><li>Participate in after-hours maintenance and rotational on-call support</li></ul>
<p><strong>About the Role</strong></p><p>Our client in New Westminster is seeking a skilled Infrastructure Analyst to support the design, implementation, monitoring, and maintenance of their on‑premise and cloud‑connected data centre infrastructure. This is a fully onsite position responsible for hands-on system administration, troubleshooting, and operational support across servers, virtualization, storage, backups, and networking. The successful candidate will be required to complete a background check and obtain enhanced security clearance.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Design, implement, monitor, and maintain on‑premise and off‑premise data centre infrastructure, including Windows Server environments, virtualization platforms, and enterprise storage.</li><li>Administer Windows Server 2016/2019/2022, Active Directory Services (DHCP, DNS, KMS, Group Policy), and related identity and access components.</li><li>Manage and support VMware vSphere and blade computing infrastructure used for virtualization and hosting.</li><li>Oversee Veeam Backup & Replication, ensuring reliable backup, restore, and data protection operations.</li><li>Support and troubleshoot Cisco networking, including Layer 2 switching and core network connectivity.</li><li>Apply ITIL framework principles in day‑to‑day operational processes such as incident management, change management, and problem management.</li><li>Monitor infrastructure performance and capacity, proactively identifying issues and implementing corrective actions.</li><li>Support SaaS and cloud services administration, including M365 environments.</li><li>Participate in infrastructure change management and evaluate proposed changes for operational impacts.</li><li>Provide Tier 3 escalation support for infrastructure incidents, service requests, and problem resolution.</li><li>Collaborate with other IT teams to gather technical requirements and align infrastructure solutions to business needs.</li><li>Assist with Business Impact Analysis (BIA), Disaster Recovery (DR) planning, testing, documentation, and stakeholder communication.</li></ul>
<p><strong>THE ROLE:</strong></p><p>We’re looking for a seasoned Network Engineer to support the stability, performance, and security of enterprise network, voice, and collaboration environments for our Edmonton area client. In this role, you’ll design and enhance modern network and unified communications solutions for a highly distributed workforce while serving as a technical advisor for new technologies and enterprise initiatives.</p><p><em>Key Responsibilities:</em></p><ul><li>Design and deploy secure, scalable network solutions in partnership with architects and business stakeholders</li><li>Lead the administration and optimization of LAN/WAN environments (wired and wireless)</li><li>Configure routers, switches, wireless controllers, access points, and edge security technologies</li><li>Support Cisco platforms including Catalyst Center, ISE, and related tools</li><li>Assess and improve network performance, compliance, and operational efficiency</li><li>Develop network roadmaps and provide guidance on future technology adoption</li><li>Ensure network designs align with security standards and compliance frameworks</li><li>Collaborate with cloud and managed service partners on connectivity, monitoring, and troubleshooting</li><li>Contribute to projects involving unified communications, cloud networking, security tools, and emerging technologies</li></ul><p><strong>WHY THIS ROLE:</strong></p><p>This role offers the opportunity to influence the direction of enterprise networking while working with advanced Cisco technologies and modern architecture patterns. You’ll join a collaborative team, contribute to high‑visibility initiatives, and help shape long‑term infrastructure strategy. Competitive compensation, strong benefits, and meaningful technical ownership make this a great time to apply if you’re looking to elevate your career. Don’t delay – apply now!</p>
<p>This is a great chance to apply your network administration skills to a high-profile, government-funded organization in Vancouver, BC. This role will be focused on network administration for on-prem and hybrid cloud data centre operations. You will also be doing some projects related to the corporate, back-office network environment (LAN/wireless). This organization handles sensitive, government data, so information security and network security will be top of mind for all projects. </p><p><br></p><p>In this role, you’ll be working with a team of experienced technology professionals in the Vancouver office. You’ll be working on a variety of projects related to systems modernization, specifically related to on-prem to cloud integrations. As part of this, you’ll also be analyzing and supporting the existing systems, which are primarily linux-based, on-prem systems.</p><p><br></p><p>The systems themselves contain highly-sensitive government data. As part of the hiring process, you will go through an RCMP background check with the goal of obtaining a government ‘Secret’ status. </p><p><br></p><p>This is a full-time position, and includes a competitive base salary, paid vacation and extended health and dental benefits. </p><p><br></p><p><strong>How to Apply</strong></p><p><br></p><p>A bit about myself - my name is Nathan Wawruck, and I am a recruitment consultant based in Vancouver, BC. I have over a decade of matching software and IT professionals to job opportunities, and I am always looking to connect with like-minded people in the Vancouver area.</p><p><br></p><p>If you're interested in pursuing this role, please apply to this posting online, and contact me for an initial discussion. This is a chance for us to discuss specifics, such as the company name, the key hiring managers, and the more in-depth job requirements. This is also a great opportunity to talk about your overall career goals and preferences. We can even discuss other potential roles which may fit what you're looking for. Please find me on LinkedIn by searching my name: Nathan Wawruck</p>
<p>Robert Half Canada is seeking a detail-oriented and creative Content Manager on behalf of a leading organization in the legal services sector. This is an exciting opportunity for a communications professional to lead the development and execution of engaging content strategies within a collaborative team environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Develop and implement content strategies aligned with organizational goals across web, social media, and print platforms</li><li>Create, edit, and manage a variety of content including articles, blog posts, newsletters, and press releases</li><li>Oversee website and social media content updates, ensuring consistency in tone, style, and branding</li><li>Coordinate with subject matter experts and internal teams to gather insights and generate compelling content</li><li>Analyze content performance metrics and make recommendations for optimization</li><li>Manage content calendars and project timelines to ensure timely delivery</li><li>Uphold best practices in content creation, SEO, and copyright compliance</li></ul><p><br></p>
<p>A leading Canadian provider of innovative district energy solutions is searching for an experienced Energy Operations Manager to direct its operations in Hamilton. This vital role will oversee the safe, reliable, and efficient functioning of modern energy systems, including boilers, chillers, generators, and renewable energy assets. Join an industry pioneer shaping the future of sustainable energy services.</p><p>Key Responsibilities:</p><ul><li>Lead and develop a team of Energy Operators and Technicians, establishing compliance with company safety programs and promoting a culture of continuous improvement.</li><li>Direct all aspects of plant operations, including hot water, steam, power generation, and cooling systems to ensure seamless delivery of contracted customer services.</li><li>Create and implement asset management plans, including preventative maintenance schedules and disaster response strategies.</li><li>Act as the escalation point for customer inquiries, delivering outstanding service and fostering strong relationships with both existing and prospective clients.</li><li>Ensure regulatory compliance across TSSA, ESA, IESO, MOL, and MOE standards.</li><li>Supervise contractors and maintain exemplary housekeeping and maintenance practices across all energy assets.</li><li>Provide strategic input on annual Operating and Capital Plans, ensuring adherence to budgetary objectives and organizational goals.</li></ul><p><br></p>
<p>Are you an experienced technology leader who thrives at the intersection of strategy, innovation, and enterprise architecture? </p><p><br></p><p>We’re seeking an Enterprise Architect to help shape and drive a forward-looking technology vision for a national organization undergoing significant digital transformation. You will support this company through a large-scale cloud transformation, and strong experience with Microsoft Azure is critical for this role. </p><p><br></p><p>As the IT Enterprise Architect, you will:</p><p><br></p><ul><li>Own and evolve the organization’s architecture framework, including principles, standards, roadmaps, and reference models.</li><li>Lead strategic design and scoping initiatives to ensure technology solutions align with enterprise architecture goals and future-state vision.</li><li>Guide technical design activities, working closely with solution architects and technical leads to ensure secure, scalable, and standards‑aligned solutions.</li><li>Shape and support data and AI strategy, including providing architectural oversight for emerging technology initiatives.</li><li>Drive technology innovation, evaluating new tools and platforms, building proofs of concept, and identifying opportunities that enhance business productivity.</li><li>Partner with senior stakeholders to understand priorities, provide strategic technology guidance, and advocate for architectural best practices.</li><li>Influence digital transformation initiatives, with opportunities to shape modernization efforts across infrastructure, cloud, data, and business systems.</li><li>Promote continuous improvement, identifying opportunities to optimize cost, performance, or efficiency across the technology ecosystem.</li><li>Stay attuned to industry trends, especially those relevant to professional services and regulated sectors.</li><li>Serve as a key member of the IT leadership team, contributing to planning, resourcing, and strategic direction.</li></ul><p><br></p>
<p>We are looking for an experienced Senior Accountant and Manager to join a well-established accounting firm in Trenton, Ontario. This role is ideal for a motivated individual with a strong background in audits, reviews, and tax services who thrives in a client-focused environment. You will play a vital role in delivering comprehensive accounting solutions to owner-managed businesses.</p><p><br></p><p>Responsibilities:</p><p>• Prepare and review financial statements, ensuring accuracy and compliance with accounting standards.</p><p>• Conduct audits, reviews, and Notice to Reader engagements for a variety of clients.</p><p>• Manage corporate and personal tax filings, providing expert guidance on tax planning and compliance.</p><p>• Build and maintain strong relationships with business owners to understand their needs and provide tailored advice.</p><p>• Oversee client accounts, including monitoring transactions and balances to ensure financial health.</p><p>• Address audit findings, providing recommendations for improvement and implementing solutions.</p><p>• Lead audit engagements, coordinating with team members to deliver high-quality results.</p><p>• Collaborate with internal and external stakeholders to support the growth and success of clients' businesses.</p><p>• Ensure all financial records are organized and up-to-date, adhering to regulatory requirements.</p><p>• Provide innovative strategies to clients, helping them optimize their financial operations and achieve growth.</p>
<p><strong>THE ROLE:</strong></p><p>We are seeking a<strong> Systems Administrator</strong> in Calgary, Alberta to manage and enhance our Project Portfolio Management platform. In this hands-on role, you will ensure the system aligns with corporate project standards, governance practices, and financial controls. You will maintain data integrity, configure workflows, and provide reliable reporting to support operational and executive decision-making. This position is ideal for professionals who thrive in structured, process-driven environments and enjoy collaborating with stakeholders across portfolios.</p><p><em>What you'll do:</em></p><ul><li>Configure and maintain the PPM platform to meet corporate project and lifecycle standards.</li><li>Manage approvals, permissions, workflows, and ensure data integrity.</li><li>Design and maintain dashboards and reporting frameworks for operational and executive use.</li><li>Document system standards, configurations, and governance protocols.</li><li>Collaborate with stakeholders to support financial alignment, capital tracking, and portfolio comparability.</li><li>Promote adoption of tools and workflows across teams.</li></ul><p><strong>WHY THIS ROLE?</strong></p><ul><li>Enable enterprise-wide portfolio visibility and reliable reporting for informed decision-making.</li><li>Influence stakeholders and drive adoption of governance practices and system standards.</li><li>Maintain data integrity, compliance, and operational consistency across multiple portfolios.</li><li>Collaborate with cross-functional teams while contributing directly to strategic and financial objectives.</li></ul>
