8 results for Help Desk Analyst Ii jobs

Desktop Support Technician

Prince George, BC
onsite
Contract to Hire
25 - 28 CAD / Hourly
OverviewOur Prince George, BC–based client is seeking a Desktop Support Specialist for a 3-month contract-to-hire opportunity. This role is fully onsite and requires hands-on experience supporting end users in a corporate environment. Responsibilities<ul><li>Provide day-to-day IT support for office hardware, including PCs, laptops, printers, and boardroom equipment</li><li>Support operating systems, Microsoft 365, and other business applications</li><li>Troubleshoot and resolve technical issues independently, escalating when required</li><li>Manage and respond to service requests via phone, email, walk-ins, and ServiceNow</li><li>Install, configure, and maintain hardware, operating systems, and software applications</li><li>Troubleshoot network connectivity and related issues</li><li>Administer user accounts and support a client-server environment</li><li>Identify recurring issues and implement long-term solutions to improve stability</li><li>Ensure timely resolution of tickets while maintaining strong customer service standards</li></ul>
2026-05-28T00:00:00Z

Data Security Analyst

Scarborough, ON
onsite
Contract / Temporary
60 - 70 CAD / Hourly
We are looking for a Cybersecurity Analyst to support a machinery manufacturing organization in Scarborough, Ontario. The ideal Cybersecurity Analyst will have experience to protect our clint's computer systems, networks, and data from cyber threats. The ideal candidate will monitor security systems, identify vulnerabilities, respond to incidents, and implement security measures to safeguard sensitive information. This is a 6 month contract, 3 days in office in Scarborough, Ontario. Key Responsibilities Monitor networks and systems for security breaches or suspicious activity Investigate and respond to cybersecurity incidents in a timely manner Conduct vulnerability assessments Analyze security logs and alerts from SIEM tools Implement and maintain security controls, policies, and procedures Perform risk assessments and recommend mitigation strategies Stay up to date with emerging threats, vulnerabilities, and technologies Collaborate with IT teams to ensure secure system configurations Assist with compliance efforts (e.g., ISO 27001, NIST, GDPR, HIPAA) Provide security awareness training to employees Coordinate prevention services (e.g. penetration testing) with security partners
2026-05-13T00:00:00Z

Cyber Security Analyst

Ottawa, ON
remote
Contract / Temporary
79.1635 - 91.663 CAD / Hourly
We are looking for an experienced Cyber Security Analyst to support security operations for a government consulting environment. This Contract opportunity is ideal for a senior detail-oriented candidate who can work part-time hours while taking ownership of live monitoring, threat investigation, and timely incident response. The role suits someone who is comfortable working hands-on with Darktrace and related security technologies to strengthen detection capabilities and maintain a strong security posture. Responsibilities:• Oversee day-to-day security monitoring activities and assess alerts to identify suspicious behaviour, emerging risks, and potential incidents.• Use Darktrace and other security tools to investigate anomalies, validate threats, and recommend appropriate containment or remediation actions.• Respond to cyber security events in real time, coordinate triage efforts, and support resolution to reduce operational impact.• Review firewall, network, and cloud security configurations to improve protection across the environment.• Analyze threat intelligence and security trends to refine detection approaches and strengthen defensive measures.• Troubleshoot security issues across SOC-related processes, infrastructure, and technologies to maintain effective operations.• Collaborate with internal stakeholders to document findings, communicate risk, and support ongoing security improvements.• Contribute to configuration and quality management practices that enhance the reliability and effectiveness of security controls.
2026-05-06T00:00:00Z

Cyber Security Analyst

Calgary, AB
onsite
Permanent
70000 - 80000 CAD / Yearly
THE ROLE: We are seeking a Cyber Security Analyst to help protect and strengthen a growing organization’s technology environment. In this hands-on role, you will monitor threats, respond to security incidents, and contribute to ongoing security improvements across infrastructure and cloud environments. AS the successful candidate for this role will have a minimum of two years of proven experience within the Canadian cybersecurity landscape. You will serve as a key advocate for identifying, assessing, and mitigating risks while ensuring the upkeep of the organization's security framework. Key responsibilities include:<ul><li>Monitoring and responding to security alerts and incidents using tools such as CrowdStrike, Qualys, and Azure Defender</li><li>Managing patching processes to maintain secure and up-to-date systems</li><li>Supporting backup validation and disaster recovery readiness</li><li>Conducting vulnerability assessments and supporting remediation efforts</li><li>Developing and maintaining cybersecurity policies, procedures, and documentation</li><li>Delivering security awareness initiatives, including phishing simulations and training</li><li>Partnering with IT and business teams to identify and mitigate security risks</li></ul>WHY THIS ROLE?This is a great opportunity to grow your cybersecurity career in a collaborative and evolving environment where your work directly contributes to protecting critical systems and data. You’ll gain exposure to modern security tools, cloud platforms, and real-world incident response while working alongside experienced professionals. The role offers a competitive salary and benefits package, along with ongoing development opportunities in a high-demand field. If you’re looking to build your cybersecurity expertise and make a tangible impact, apply today!
2026-05-28T00:00:00Z

Data Migration Analyst

Edmonton, AB
remote
Contract / Temporary
47.5 - 55 CAD / Hourly
On behalf of our client, we’re looking for a hands-on Data Migration Analyst to support a critical data transition effort. This role will focus on extracting data from SQL-based systems, transforming it into structured Excel formats, and preparing clean, validated datasets for vendor upload into a new application. This remote contract role can start as soon as tomorrow and will likely go for 6-8 weeks. This is an execution-focused role—ideal for someone who enjoys working directly with data, solving inconsistencies, and ensuring accuracy across systems. Key Responsibilities:<ul><li>Extract and query data from SQL databases using optimized scripts</li><li>Transform and map data into Excel templates aligned with vendor requirements</li><li>Perform data cleansing, normalization, and deduplication</li><li>Validate and reconcile datasets to ensure completeness and accuracy</li><li>Identify and resolve data discrepancies between source systems and output files</li><li>Collaborate with internal stakeholders and external vendors to confirm data formats and upload requirements</li><li>Support test uploads and troubleshoot data-related issues during migration cycles</li><li>Document data mapping logic and transformation rules</li></ul>
2026-05-06T00:00:00Z

Business Systems Analyst

Burnaby, BC
remote
Permanent
90000 - 100000 CAD / Yearly
In this Business Systems Analyst role, you will assess business processes and user requirements to support the delivery of a SaaS software platform to financial services customers across Canada and the US. The company operates with team members across Canada, allowing you to work remotely from your home office. And you may occasionally visit their offices in either Vancouver or Toronto, or Canadian customers in other provinces, from time-to-time (e.g. a few times per year max). You will partner with customers to run discovery sessions, gather requirements, and outline project scope for software implementations. This includes mapping business needs to system functionality and ensuring alignment across solution design, configuration, and testing activities. This is a full-time position, and includes a competitive base salary, paid vacation and extended health and dental benefits. A key draw of this role is the opportunity to work closely with a modern SaaS platform in the financial services space, while collaborating with cross-functional technical and delivery teams. HOW TO APPLY A bit about myself - my name is Nathan Wawruck, and I am a recruitment consultant based in Vancouver, BC. I have over a decade of matching technology professionals to job opportunities, and I am always looking to connect with like-minded people in the Vancouver area. If you're interested in pursuing this role, please apply to this posting online, and contact me for an initial discussion. This is a chance for us to discuss specifics, such as the company name, the key hiring managers, and the more in-depth job requirements. This is also a great opportunity to talk about your overall career goals and preferences. We can even discuss other potential roles which may fit what you're looking for. Please find me on LinkedIn by searching my name: Nathan Wawruck
2026-05-19T00:00:00Z

Senior Client Services IT Technician

Calgary, AB
onsite
Permanent
70000 - 80000 CAD / Yearly
THE ROLE: We are seeking a Senior Client Services IT Technician to deliver exceptional technical support across client environments. This hands-on role focuses on troubleshooting complex issues, maintaining systems, and ensuring seamless IT operations while providing a high level of customer service.Key responsibilities include:<ul><li>Acting as the primary point of contact for user support (in-person, phone, and remote)</li><li>Diagnosing and resolving hardware, software, and network issues</li><li>Performing system maintenance, installations, and optimizations</li><li>Troubleshooting LAN/WAN connectivity and third-party systems</li><li>Following up with users to ensure successful issue resolution and satisfaction</li><li>Recommending tailored IT solutions based on client needs</li><li>Maintaining accurate ticketing and supporting billing documentation</li></ul>WHY THIS ROLE?This is an exciting opportunity to join a growing, fast-paced organization where your technical expertise and customer service skills will make a real impact. You’ll work with a variety of clients and technologies, gaining diverse and hands-on experience in a supportive, collaborative environment. The role offers a competitive salary and comprehensive benefits package, along with a strong focus on work-life balance and professional growth. If you’re looking to advance your IT career while working on meaningful challenges, apply now.
2026-05-12T00:00:00Z

Senior Client Services IT Technician

Edmonton, AB
onsite
Permanent
70000 - 80000 CAD / Yearly
THE ROLE: We’re helping our Edmonton client find a talented and dedicated Client Services IT Technician with strong expertise in diagnosing and resolving technical issues involving hardware, software, and networks. The ideal candidate will deliver exceptional first-line technical support, ensuring systems run smoothly, and maximizing productivity across the board. Working both in person and remotely, you'll collaborate with users to identify and address concerns while maintaining a sharp focus on delivering excellent customer service.Key Responsibilities:<ul><li>Acting as the primary point of contact for technical support requests (in person, phone, and remote)</li><li>Diagnosing and resolving hardware, software, and network-related issues</li><li>Performing system maintenance, installations, and optimizations</li><li>Troubleshooting LAN/WAN connectivity and third-party systems</li><li>Following up with users to ensure resolution and a positive support experience</li><li>Providing consultative recommendations on IT solutions aligned to client needs</li><li>Maintaining accurate ticketing and supporting billing documentation</li></ul>WHY THIS ROLE?This is your chance to be part of a thriving and fast-growing organization that values its team members and fosters a dynamic work environment. Beyond a competitive salary and comprehensive benefits, you’ll enjoy a collaborative environment that supports a strong work-life balance. Joining this team means you’ll have the opportunity to work with cutting-edge technologies, work in partnership within a supportive and motivated group, and make a real impact in a business that’s expanding rapidly. If you’re ready to showcase your technical skills while growing your career, this is the role for you!
2026-05-12T00:00:00Z