8 results for Help Desk Analyst Ii jobs

Help Desk Analyst I

Toronto, ON
onsite
Contract to Hire
30 - 40 CAD / Hourly
This is an active contract opportunity with our client. We are looking for a Help Desk Analyst I to join an investment management organization in Toronto, Ontario on a contract basis with the potential to become permanent. This opportunity is ideal for an experienced IT support specialist who is comfortable assisting users in a Microsoft-focused environment and resolving day-to-day technical issues efficiently. The role supports business operations through responsive service, practical troubleshooting, and dependable end-user assistance across workplace technology. Responsibilities:• Provide front-line technical support for employees by diagnosing and resolving hardware, software, and access-related issues in a timely manner.• Support users within a Microsoft environment, including Office 365 applications, standard desktop tools, and common workstation configurations.• Troubleshoot point-of-sale equipment and printer-related concerns, identifying root causes and coordinating fixes to minimize disruption.• Perform basic network checks to help isolate connectivity problems and escalate more complex infrastructure issues when required.• Assist with device setup, user onboarding, and routine IT requests to ensure staff have the tools needed for daily work.• Document incidents, resolutions, and recurring technical trends clearly to support service continuity and knowledge sharing.• Deliver on-site support during scheduled coverage periods, including work performed at the location as needed.• Collaborate with internal teams to address service requests, follow established support procedures, and contribute to a smooth user experience.
2026-06-15T00:00:00Z

Desktop Support Analyst

Victoria, BC
onsite
Contract / Temporary
23.75 - 27.5 CAD / Hourly
Overview:We are seeking a hands-on Desktop Support Analyst to join our Victoria-based client on a 6-month, fully onsite contract with strong potential for permanent conversion. This role supports a dynamic, multi-entity environment across aviation, agriculture, and a family office. You’ll provide end-to-end user support to a small but diverse user base, working through tickets while also proactively managing onboarding, offboarding, and device setup. <ul><li>Provide onsite desktop and end-user support across multiple business entities</li><li>Manage onboarding and offboarding processes (user provisioning, hardware setup, access management)</li><li>Configure, deploy, and maintain desktops, laptops, and peripherals</li><li>Troubleshoot hardware, software, and connectivity issues</li><li>Handle and prioritize tickets through the Freshservice ticketing system</li><li>Support and administer Microsoft 365 environment (Exchange, Teams, SharePoint basics)</li><li>Manage users and access within Active Directory</li><li>Assist with network-related troubleshooting (Cisco Meraki environment)</li><li>Maintain documentation and ensure best practices are followed across all entities</li></ul>
2026-06-10T00:00:00Z

Desktop Support Technician

Prince George, BC
onsite
Contract to Hire
25 - 28 CAD / Hourly
OverviewOur Prince George, BC–based client is seeking a Desktop Support Specialist for a 3-month contract-to-hire opportunity. This role is fully onsite and requires hands-on experience supporting end users in a corporate environment. Responsibilities<ul><li>Provide day-to-day IT support for office hardware, including PCs, laptops, printers, and boardroom equipment</li><li>Support operating systems, Microsoft 365, and other business applications</li><li>Troubleshoot and resolve technical issues independently, escalating when required</li><li>Manage and respond to service requests via phone, email, walk-ins, and ServiceNow</li><li>Install, configure, and maintain hardware, operating systems, and software applications</li><li>Troubleshoot network connectivity and related issues</li><li>Administer user accounts and support a client-server environment</li><li>Identify recurring issues and implement long-term solutions to improve stability</li><li>Ensure timely resolution of tickets while maintaining strong customer service standards</li></ul>
2026-05-28T00:00:00Z

Cyber Security Analyst

Ottawa, ON
remote
Contract / Temporary
80 - 90 CAD / Hourly
We are looking for an experienced Cyber Security Analyst to support security operations to join our clients team. This Contract opportunity is ideal for a senior detail-oriented candidate who can work part-time hours while taking ownership of live monitoring, threat investigation, and timely incident response. The role suits someone who is comfortable working hands-on with Darktrace and related security technologies to strengthen detection capabilities and maintain a strong security posture. Responsibilities:• Oversee day-to-day security monitoring activities and assess alerts to identify suspicious behaviour, emerging risks, and potential incidents.• Use Darktrace and other security tools to investigate anomalies, validate threats, and recommend appropriate containment or remediation actions.• Respond to cyber security events in real time, coordinate triage efforts, and support resolution to reduce operational impact.• Review firewall, network, and cloud security configurations to improve protection across the environment.• Analyze threat intelligence and security trends to refine detection approaches and strengthen defensive measures.• Troubleshoot security issues across SOC-related processes, infrastructure, and technologies to maintain effective operations.• Collaborate with internal stakeholders to document findings, communicate risk, and support ongoing security improvements.• Contribute to configuration and quality management practices that enhance the reliability and effectiveness of security controls.
2026-06-18T00:00:00Z

Business Systems Analyst

Burnaby, BC
remote
Permanent
90000 - 100000 CAD / Yearly
In this Business Systems Analyst role, you will assess business processes and user requirements to support the delivery of a SaaS software platform to financial services customers across Canada and the US. The company operates with team members across Canada, allowing you to work remotely from your home office. And you may occasionally visit their offices in either Vancouver or Toronto, or Canadian customers in other provinces, from time-to-time (e.g. a few times per year max). You will partner with customers to run discovery sessions, gather requirements, and outline project scope for software implementations. This includes mapping business needs to system functionality and ensuring alignment across solution design, configuration, and testing activities. This is a full-time position, and includes a competitive base salary, paid vacation and extended health and dental benefits. A key draw of this role is the opportunity to work closely with a modern SaaS platform in the financial services space, while collaborating with cross-functional technical and delivery teams. HOW TO APPLY A bit about myself - my name is Nathan Wawruck, and I am a recruitment consultant based in Vancouver, BC. I have over a decade of matching technology professionals to job opportunities, and I am always looking to connect with like-minded people in the Vancouver area. If you're interested in pursuing this role, please apply to this posting online, and contact me for an initial discussion. This is a chance for us to discuss specifics, such as the company name, the key hiring managers, and the more in-depth job requirements. This is also a great opportunity to talk about your overall career goals and preferences. We can even discuss other potential roles which may fit what you're looking for. Please find me on LinkedIn by searching my name: Nathan Wawruck
2026-06-16T00:00:00Z

Data & AI Automation Analyst

Calgary, AB
onsite
Permanent
75000 - 85000 CAD / Yearly
THE ROLE:As the Data & AI Automation Analyst you will bridge business strategy and advanced analytics, delivering scalable data, automation, and AI-driven solutions. You will work closely with stakeholders to identify opportunities, design solutions, and drive measurable outcomes.Key Responsibilities:<ul><li>Design and implement automation workflows using tools such as Power Automate</li><li>Develop and support AI, analytics, and data-driven initiatives</li><li>Source, clean, and transform data to ensure accuracy and integrity</li><li>Build scalable data models and dashboards (Power BI) to support reporting</li><li>Translate business requirements into actionable insights and structured solutions</li><li>Lead solution design and requirements gathering with stakeholders</li><li>Mentor junior analysts and contribute to a high-performing analytics team</li><li>Communicate insights effectively to both technical and non-technical audiences</li></ul>WHY THIS ROLE?This is an exciting opportunity to join a high-performing digital solutions team at the forefront of AI, automation, and analytics innovation. You’ll work on impactful projects that combine emerging technologies with real-world business challenges, while collaborating in a culture that prioritizes continuous learning and knowledge sharing. The role offers a competitive salary, strong benefits package, and meaningful career growth opportunities. If you’re passionate about turning data into strategic insights and want to make a tangible impact, apply now!
2026-06-02T00:00:00Z

Senior Client Services IT Technician

Calgary, AB
onsite
Permanent
70000 - 80000 CAD / Yearly
THE ROLE: We are seeking a Senior Client Services IT Technician to deliver exceptional technical support across client environments. This hands-on role focuses on troubleshooting complex issues, maintaining systems, and ensuring seamless IT operations while providing a high level of customer service.Key responsibilities include:<ul><li>Acting as the primary point of contact for user support (in-person, phone, and remote)</li><li>Diagnosing and resolving hardware, software, and network issues</li><li>Performing system maintenance, installations, and optimizations</li><li>Troubleshooting LAN/WAN connectivity and third-party systems</li><li>Following up with users to ensure successful issue resolution and satisfaction</li><li>Recommending tailored IT solutions based on client needs</li><li>Maintaining accurate ticketing and supporting billing documentation</li></ul>WHY THIS ROLE?This is an exciting opportunity to join a growing, fast-paced organization where your technical expertise and customer service skills will make a real impact. You’ll work with a variety of clients and technologies, gaining diverse and hands-on experience in a supportive, collaborative environment. The role offers a competitive salary and comprehensive benefits package, along with a strong focus on work-life balance and professional growth. If you’re looking to advance your IT career while working on meaningful challenges, apply now.
2026-06-12T00:00:00Z

Senior Client Services IT Technician

Edmonton, AB
onsite
Permanent
70000 - 80000 CAD / Yearly
THE ROLE: We’re helping our Edmonton client find a talented and dedicated Client Services IT Technician with strong expertise in diagnosing and resolving technical issues involving hardware, software, and networks. The ideal candidate will deliver exceptional first-line technical support, ensuring systems run smoothly, and maximizing productivity across the board. Working both in person and remotely, you'll collaborate with users to identify and address concerns while maintaining a sharp focus on delivering excellent customer service.Key Responsibilities:<ul><li>Acting as the primary point of contact for technical support requests (in person, phone, and remote)</li><li>Diagnosing and resolving hardware, software, and network-related issues</li><li>Performing system maintenance, installations, and optimizations</li><li>Troubleshooting LAN/WAN connectivity and third-party systems</li><li>Following up with users to ensure resolution and a positive support experience</li><li>Providing consultative recommendations on IT solutions aligned to client needs</li><li>Maintaining accurate ticketing and supporting billing documentation</li></ul>WHY THIS ROLE?This is your chance to be part of a thriving and fast-growing organization that values its team members and fosters a dynamic work environment. Beyond a competitive salary and comprehensive benefits, you’ll enjoy a collaborative environment that supports a strong work-life balance. Joining this team means you’ll have the opportunity to work with cutting-edge technologies, work in partnership within a supportive and motivated group, and make a real impact in a business that’s expanding rapidly. If you’re ready to showcase your technical skills while growing your career, this is the role for you!
2026-06-12T00:00:00Z