We are looking for a skilled Technical Support Analyst to join our team in Toronto, Ontario. In this role, you will provide comprehensive technical assistance to ensure seamless operation of IT systems and applications. This position offers an opportunity to work with cutting-edge technologies and collaborate with a dynamic team to deliver exceptional support services.<br><br>Responsibilities:<br>• Provide technical support for Microsoft Server environments, including Server 2008/2012, Exchange 2010, and SQL Server.<br>• Manage and maintain cloud technologies such as Microsoft Azure, cloud-based storage solutions, virtual machines, and identity/access management tools.<br>• Assist in the migration, administration, and ongoing support of Microsoft 365 services, including Exchange Online, OneDrive, and other cloud platform tools.<br>• Perform patch management and ensure proper updates to systems using relevant software.<br>• Troubleshoot network-related issues, including VPN configuration, switches, routers, and firewalls.<br>• Monitor IT systems to identify potential issues and implement proactive solutions using network monitoring and alerting tools.<br>• Provide support for Active Directory and Exchange, ensuring optimal functionality and user access.<br>• Collaborate with team members to develop and implement effective IT solutions and strategies.<br>• Deliver deskside and remote technical support for hardware, software, and desktop applications.<br>• Document technical incidents and resolutions using ticketing systems to ensure effective tracking and follow-up.
<p>Our Valued client is looking for a <strong>Business Systems Analyst with manufacturing experience</strong> to join their team in Ottawa's West-End supporting and optimizing an ERP operations within a well-established aerospace manufacturing environment. In this role, you will collaborate with various departments to optimize our business processes and ensure the seamless operation of our systems. This position offers an exciting opportunity to contribute to a dynamic organization while leveraging your technical expertise and analytical skills.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Act as the on-site ERP support lead during and after SAP implementation</li><li>Support the transition from Cincom to SAP</li><li>Provide Tier 3 functional support to plant users</li><li>Partner with Corporate IT on system configuration and issue resolution</li><li>Support manufacturing execution systems and ERP functionality</li><li>Ensure ERP data integrity through validation and process review</li><li>Troubleshoot system issues and escalate technical concerns appropriately</li><li>Develop dashboards and reporting using Excel, Power BI, and related tools</li><li>Support Sales Engineering, Finance, and Operations teams</li><li>Assist with user training and change management initiatives</li><li>Identify process improvements within a traditionally paper-driven plant environment</li></ul>
<p><strong><u>This job posting is for a current vacancy with our client</u></strong></p><p><br></p><p>We are looking for a detail-oriented Business Systems Analyst to join our client's growing team in Toronto, Ontario. This position focuses on supporting Capital Markets initiatives by bridging the gap between business needs and technology solutions. The ideal candidate will possess exceptional analytical skills and a strong ability to collaborate within Agile environments. </p><p><br></p><p>Responsibilities:</p><p>• Actively participate in Agile ceremonies, such as sprint planning, daily stand-ups, backlog grooming, and retrospectives, to ensure alignment with project goals.</p><p>• Collaborate with stakeholders to gather, analyze, and refine business, financial, and operational requirements.</p><p>• Translate requirements into detailed user stories and acceptance criteria to guide development and testing processes.</p><p>• Perform data analysis to identify system inefficiencies and create reports or dashboards that enhance decision-making.</p><p>• Evaluate current business processes and systems to identify gaps and propose effective solutions specifically for Trade and Order Management Systems.</p><p>• Act as a liaison between business units and technical teams to ensure mutual understanding of priorities and timelines.</p><p>• Promote an Agile mindset by identifying opportunities for team improvement and enhancing product delivery.</p><p>• Design system specifications, including use cases, performance testing, and functional requirements.</p><p>• Support the implementation of technology solutions by overseeing their design and development.</p>
<p><strong>About the Role</strong></p><p>We are seeking a versatile Business Systems Analyst to join our client’s IT team in Vancouver. This role is a unique combination of Help Desk Support, System Administration, and Functional Analyst responsibilities. You will play a key part in supporting and enhancing Microsoft Dynamics AX and related applications, working closely with business users, technical teams, and external partners to ensure reliable, efficient, and scalable systems.</p><p><br></p><p>This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and has a strong mix of technical and business analysis skills. This is a 6-month contract with potential to extend and is open to candidates remotely in BC, Alberta, Manitoba, Ontario and Quebec. </p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide day-to-day support for Dynamics AX, including troubleshooting, configuration, and user assistance.</li><li>Monitor and respond to requests through the help desk system and shared mailboxes.</li><li>Collaborate with the Dynamics AX partner to implement system customizations and enhancements.</li><li>Assist in the design, configuration, and testing of Dynamics AX core modules and 3rd party integrations.</li><li>Maintain and administer supporting applications such as procurement, invoicing, and expense tracking tools.</li><li>Develop and maintain complex financial reports using SQL Server, MDX, and other reporting tools.</li><li>Design and test SQL ETL processes for financial data collection and reporting.</li><li>Work with stakeholders to gather requirements, develop test plans, train end users, and ensure proper documentation.</li><li>Create and maintain training materials, user guides, and process documentation.</li><li>Perform systems and quality assurance testing to ensure reliability and accuracy.</li></ul><p><br></p>
