3 results for Help Desk Analyst Ii jobs

Help Desk/Desktop Support Analyst

York, ON
onsite
Temporary
30 - 40 CAD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide responsive technical support for end users in Toronto, Ontario. This Long-term Contract opportunity is suited to someone who enjoys resolving hardware, software, and access issues while delivering a high standard of customer service across desk-side and service desk environments. The successful candidate will support a range of technologies, contribute to reliable day-to-day operations, and help maintain a stable and efficient user computing experience. Responsibilities: • Deliver front-line technical assistance for desktop, laptop, mobile, and peripheral issues received through service desk channels and in-person support requests. • Diagnose and resolve problems involving Microsoft environments, Mac computers, Android devices, and common business applications to minimize user downtime. • Configure, deploy, and maintain end-user hardware, including workstations, monitors, printers, and related accessories across the organization. • Administer user accounts, permissions, and access requests within Active Directory while following established security and support procedures. • Support connectivity and infrastructure-related incidents involving Cisco and Citrix technologies, escalating complex issues when required. • Perform desk-side troubleshooting for operating system, software, and device-related concerns, ensuring timely and thorough resolution. • Record incidents, service requests, resolutions, and follow-up actions accurately within the ticketing system to maintain clear support documentation. • Assist with technology rollouts, workstation refreshes, and other operational IT initiatives that improve the end-user support environment.
2026-05-04T00:00:00Z

Technical Support Analyst

Toronto, ON
onsite
Permanent
68000 - 75000 CAD / Yearly
This job posting is for a current vacancy with our client. In this role, you will be joining a well-established professional services firm. You will be a part of a large IT team, and help manage the IT infrastructure in their Toronto office. What you will do and how you will make an impact … <ul><li>Provide user support for Office 365 and Windows products.</li></ul> <ul><li>Provide support for Tier 1 - Tier 2 issues. You will diagnose and resolve hardware/software issues for desktops, laptops, printers, and peripherals.</li></ul> <ul><li>Troubleshoot and document issues related to Windows, Office 365, company-specific applications, and network connectivity.</li></ul> <ul><li>Track equipment assignments and maintain accurate records in inventory systems.</li></ul> <ul><li>Set up and support PCs, monitors, printers, VOIP phones, and other shared equipment.</li></ul> <ul><li>Document processes and issues and manage their inventory.</li></ul> <ul><li>Onboard and offboard users and manage user accounts and access.</li></ul> Why we are excited about you … <ul><li>You are an excellent communicator and have experience working with non-technical users.</li></ul> <ul><li>You are proactive and curious, and are eager to learn.</li></ul> <ul><li>You are an IT generalist and enjoy having a variety of work and responsibilities.</li></ul>
2026-04-20T00:00:00Z

Business Systems Analyst

Ottawa, ON
onsite
Permanent
75000 - 85000 CAD / Yearly
Our Valued client is looking for a Business Systems Analyst with manufacturing experience to join their team in Ottawa's West-End supporting and optimizing an ERP operations within a well-established aerospace manufacturing environment. In this role, you will collaborate with various departments to optimize our business processes and ensure the seamless operation of our systems. This position offers an exciting opportunity to contribute to a dynamic organization while leveraging your technical expertise and analytical skills. Responsibilities:<ul><li>Act as the on-site ERP support lead during and after SAP implementation</li><li>Support the transition from Cincom to SAP</li><li>Provide Tier 3 functional support to plant users</li><li>Partner with Corporate IT on system configuration and issue resolution</li><li>Support manufacturing execution systems and ERP functionality</li><li>Ensure ERP data integrity through validation and process review</li><li>Troubleshoot system issues and escalate technical concerns appropriately</li><li>Develop dashboards and reporting using Excel, Power BI, and related tools</li><li>Support Sales Engineering, Finance, and Operations teams</li><li>Assist with user training and change management initiatives</li><li>Identify process improvements within a traditionally paper-driven plant environment</li></ul>
2026-04-06T00:00:00Z