7 results for Help Desk Analyst Ii jobs

Help Desk/Desktop Support Analyst

North York, ON
onsite
Temporary
25 - 30 CAD / Hourly
We are looking for a customer-focused Desktop Support Analyst to join a Financial Services organization in Toronto, Ontario on a Contract basis. This position plays a key role in supporting employees and advisors by resolving day-to-day technical issues, preparing equipment for new hires, and maintaining a reliable end-user computing environment. The successful candidate will work closely with internal IT teams while delivering attentive, responsive service to both technical and non-technical users. This is a 2 month contract to start, fully in office for client in North York, Ontario. Responsibilities:• Deliver first- and second-level technical support for staff and advisors, addressing incidents and service requests in a timely and thorough manner.• Set up workstations, user accounts, and equipment for new employees, ensuring a smooth onboarding experience from day one.• Diagnose and resolve issues involving desktops, laptops, printers, scanners, mobile devices, software applications, and network access.• Administer and support core workplace technologies, including Microsoft 365, Windows 10 and 11, Active Directory, Azure, and Intune.• Track, assign, and maintain IT hardware inventory, including device deployment, recovery, and lifecycle updates.• Escalate complex issues appropriately and collaborate with Infrastructure and Security teams to support broader technical initiatives and problem resolution.• Provide deskside and remote assistance to users with varying levels of technical knowledge, maintaining a strong service-oriented approach.• Create and update support documentation, ticket notes, and knowledge resources to improve issue tracking and team efficiency
2026-07-27T00:00:00Z

HR Analyst II, Reporting and Analytics

Calgary, AB
onsite
Temporary
0 - 0 CAD / Yearly
Our client is looking for a proactive HR Analyst, Reporting and Analytics to join their team in Calgary, Alberta. This role supports HR reporting and analytics by delivering reliable workforce insights and partnering with HR, payroll, and IT teams. The ideal candidate is organized, detail-oriented, and able to manage multiple priorities while communicating effectively with a diverse range of stakeholders.Responsibilities:<ul><li>Develop and maintain HR reports, dashboards, and data summaries.</li><li>Analyze workforce and payroll data to identify trends and improvement opportunities.</li><li>Collaborate with HR, payroll, and IT on reporting and data validation.</li><li>Manage multiple reporting requests while ensuring accuracy and timeliness.</li><li>Prepare hiring metrics and recruitment reports for stakeholders.</li><li>Investigate data discrepancies and improve reporting quality.</li><li>Support HR systems reporting and process improvements.</li><li>Present insights through clear reports and summaries.</li></ul>
2026-07-29T00:00:00Z

Information Management Analyst III (CAD)

Calgary, AB
onsite
Temporary
0 - 0 CAD / Yearly
We are looking for an experienced Information Management Analyst III to support enterprise data protection, information governance, and compliance initiatives for a leading organization in the agriculture sector. This Long-term Contract position is based in Calgary, Alberta, and focuses on strengthening the management of information across its lifecycle using Microsoft 365, Microsoft Purview, and established governance practices. The successful candidate will work with business and technical partners to deliver practical, secure, and compliant solutions that align with operational needs, regulatory obligations, and risk management priorities. Responsibilities: • Lead the planning, configuration, and rollout of data protection and information governance capabilities across Microsoft 365 and related enterprise platforms. • Assess information risks and business requirements, then recommend solutions that improve compliance, security, and usability for end users. • Partner with stakeholders across Cyber Security, Legal, Privacy, IT, and operational teams to support effective protection of corporate information assets. • Administer and optimize Microsoft Purview features to support retention, classification, information protection, and compliance objectives. • Develop reporting, documentation, and governance procedures that support ongoing monitoring, audit readiness, and continuous improvement. • Provide guidance and training to users and stakeholders on information management practices, compliance expectations, and platform capabilities. • Support the design and implementation of policies, controls, and standards that govern the full information lifecycle from creation through disposal. • Contribute as an individual contributor, collaborative team member, or project lead in a fast-paced environment with evolving business priorities.
2026-07-30T00:00:00Z

Business Systems Analyst

Burnaby, BC
remote
Permanent
90000 - 100000 CAD / Yearly
In this Business Systems Analyst role, you will assess business processes and user requirements to support the delivery of a SaaS software platform to financial services customers across Canada and the US. The company operates with team members across Canada, allowing you to work remotely from your home office. And you may occasionally visit their offices in either Vancouver or Toronto, or Canadian customers in other provinces, from time-to-time (e.g. a few times per year max). You will partner with customers to run discovery sessions, gather requirements, and outline project scope for software implementations. This includes mapping business needs to system functionality and ensuring alignment across solution design, configuration, and testing activities. This is a full-time position, and includes a competitive base salary, paid vacation and extended health and dental benefits. A key draw of this role is the opportunity to work closely with a modern SaaS platform in the financial services space, while collaborating with cross-functional technical and delivery teams. HOW TO APPLY A bit about myself - my name is Nathan Wawruck, and I am a recruitment consultant based in Vancouver, BC. I have over a decade of matching technology professionals to job opportunities, and I am always looking to connect with like-minded people in the Vancouver area. If you're interested in pursuing this role, please apply to this posting online, and contact me for an initial discussion. This is a chance for us to discuss specifics, such as the company name, the key hiring managers, and the more in-depth job requirements. This is also a great opportunity to talk about your overall career goals and preferences. We can even discuss other potential roles which may fit what you're looking for. Please find me on LinkedIn by searching my name: Nathan Wawruck
2026-07-30T00:00:00Z

Client Services IT Technician

Calgary, AB
onsite
Permanent
60000 - 65000 CAD / Yearly
THE ROLE: We’re helping our Calgary client find a talented and dedicated Client Services IT Technician with strong expertise in diagnosing and resolving technical issues involving hardware, software, and networks. The ideal candidate will deliver exceptional first-line technical support, ensuring systems run smoothly, and maximizing productivity across the board. Working both in person and remotely, you'll collaborate with users to identify and address concerns while maintaining a sharp focus on delivering excellent customer service.Key Responsibilities:<ul><li>Act as the front-line contact for users, addressing tickets and resolving technical issues related to computers, software, and hardware via phone, email, or in person</li><li>Perform day-to-day system maintenance, including installations, repairs, and optimization of computer systems</li><li>Analyze customer-reported problems, diagnose root causes, and provide step-by-step guidance to implement effective solutions, leveraging diagnostic tools as needed</li><li>Handle troubleshooting for Local Area Networks (LAN), Wide Area Networks (WAN), and third-party systems, ensuring uninterrupted connectivity</li><li>Follow up with users to confirm resolutions, gather feedback on IT systems, and ensure a seamless user experience</li><li>Recommend tailored IT solutions based on customers’ unique needs and requirements</li><li>Responsible for timely submission of billable calendar entries to the Accounting Department to support client invoicing</li></ul>WHY THIS ROLE?This is your chance to be part of a thriving and fast-growing organization that values its team members and fosters a dynamic work environment. Beyond a competitive salary and comprehensive benefits, you’ll enjoy a collaborative environment that supports a strong work-life balance. Joining this team means you’ll have the opportunity to work with cutting-edge technologies, work in partnership within a supportive and motivated group, and make a real impact in a business that’s expanding rapidly. If you’re ready to showcase your technical skills while growing your career, this is the role for you!
2026-07-24T00:00:00Z

Data & AI Automation Analyst

Calgary, AB
onsite
Permanent
75000 - 85000 CAD / Yearly
THE ROLE:As the Data & AI Automation Analyst you will bridge business strategy and advanced analytics, delivering scalable data, automation, and AI-driven solutions. You will work closely with stakeholders to identify opportunities, design solutions, and drive measurable outcomes.Key Responsibilities:<ul><li>Design and implement automation workflows using tools such as Power Automate</li><li>Develop and support AI, analytics, and data-driven initiatives</li><li>Source, clean, and transform data to ensure accuracy and integrity</li><li>Build scalable data models and dashboards (Power BI) to support reporting</li><li>Translate business requirements into actionable insights and structured solutions</li><li>Lead solution design and requirements gathering with stakeholders</li><li>Mentor junior analysts and contribute to a high-performing analytics team</li><li>Communicate insights effectively to both technical and non-technical audiences</li></ul>WHY THIS ROLE?This is an exciting opportunity to join a high-performing digital solutions team at the forefront of AI, automation, and analytics innovation. You’ll work on impactful projects that combine emerging technologies with real-world business challenges, while collaborating in a culture that prioritizes continuous learning and knowledge sharing. The role offers a competitive salary, strong benefits package, and meaningful career growth opportunities. If you’re passionate about turning data into strategic insights and want to make a tangible impact, apply now!
2026-07-06T00:00:00Z

Senior Client Services IT Technician

Edmonton, AB
onsite
Permanent
70000 - 80000 CAD / Yearly
THE ROLE: We’re helping our Edmonton client find a talented and dedicated Client Services IT Technician with strong expertise in diagnosing and resolving technical issues involving hardware, software, and networks. The ideal candidate will deliver exceptional first-line technical support, ensuring systems run smoothly, and maximizing productivity across the board. Working both in person and remotely, you'll collaborate with users to identify and address concerns while maintaining a sharp focus on delivering excellent customer service.Key Responsibilities:<ul><li>Acting as the primary point of contact for technical support requests (in person, phone, and remote)</li><li>Diagnosing and resolving hardware, software, and network-related issues</li><li>Performing system maintenance, installations, and optimizations</li><li>Troubleshooting LAN/WAN connectivity and third-party systems</li><li>Following up with users to ensure resolution and a positive support experience</li><li>Providing consultative recommendations on IT solutions aligned to client needs</li><li>Maintaining accurate ticketing and supporting billing documentation</li></ul>WHY THIS ROLE?This is your chance to be part of a thriving and fast-growing organization that values its team members and fosters a dynamic work environment. Beyond a competitive salary and comprehensive benefits, you’ll enjoy a collaborative environment that supports a strong work-life balance. Joining this team means you’ll have the opportunity to work with cutting-edge technologies, work in partnership within a supportive and motivated group, and make a real impact in a business that’s expanding rapidly. If you’re ready to showcase your technical skills while growing your career, this is the role for you!
2026-07-24T00:00:00Z