Help Desk Analyst Ii Jobs

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Technical Support Engineer: II

Toronto, ON
remote
Temporary
30 - 40 CAD / Hourly
We are seeking a Technical Support Engineer with 4+ years of experience providing technical support across enterprise environments. The ideal candidate will have strong experience supporting applications, hardware, Microsoft technologies, and end-user computing environments. This role requires excellent troubleshooting skills, a customer-focused mindset, and the ability to work effectively in a fast-paced environment. This is fully remote 6 month contract to start opportunity, for our client in Toronto, Ontario. Key Responsibilities Provide Level 1-2 technical support for software, hardware, network, and application-related issues. Support, maintain, and troubleshoot business-critical application systems. Manage and administer Active Directory, including user account creation, permissions, group policies, password resets, and access management. Provide support for Microsoft 365 (Office 365) services, including Outlook, Teams, OneDrive, SharePoint, and Exchange Online. Diagnose and resolve desktop, laptop, printer, and peripheral hardware issues. Install, configure, maintain, and upgrade hardware and software components. Investigate incidents, perform root cause analysis, and implement corrective actions. Collaborate with development, infrastructure, and business teams to resolve complex technical issues. Document support activities, technical procedures, and knowledge base articles. Monitor system performance and recommend improvements to enhance reliability and user experience. Ensure adherence to service level agreements (SLAs) and support best practices.
2026-10-30T00:00:00Z

Technical Analyst

Markham, ON
onsite
Temporary
23.75 - 27.5 CAD / Hourly
We are looking for a Technical Analyst to join our team on a Contract basis in Markham, Ontario. This role supports day-to-day IT operations by maintaining end-user technology, resolving technical issues, and helping ensure stable, secure service delivery across desktop and infrastructure environments. The successful candidate will bring strong hands-on support experience, sound troubleshooting skills, and the ability to contribute to service improvement and technical planning. Responsibilities: • Provide first- and second-level technical support to employees by diagnosing issues, restoring service, and guiding users through effective solutions. • Install, configure, and maintain desktops, laptops, mobile devices, and related IT infrastructure in alignment with established operational and security standards. • Monitor the performance and reliability of hardware, software, and connected systems to identify risks and address issues before they affect business operations. • Manage service requests and incident tickets by prioritizing work, documenting findings, and following defined support processes through to resolution. • Carry out technical validation and operational testing to confirm that systems, devices, and configurations perform as expected. • Investigate recurring incidents and underlying technical problems, determine root causes, and support timely corrective action. • Contribute to the design and ongoing enhancement of technical components within the support environment, including capacity planning and optimization activities. • Help maintain consistent service delivery by documenting solutions, updating the knowledge base, and sharing practical insights that improve support effectiveness. • Assess technical considerations such as system availability and security impacts when reviewing support needs or proposed changes within the area of expertise.
2026-11-02T00:00:00Z

Business Systems Analyst

Vancouver, BC
onsite
Temporary
40 - 60 CAD / Hourly
OverviewOur client is seeking an experienced Business Analyst for a 6-month contract supporting a large-scale ERP modernization initiative involving the migration from Microsoft Dynamics AX 2012 to Dynamics 365 Finance & Operations (D365 F&O). This role will serve as a key liaison between business stakeholders, project teams, and technical resources to ensure business requirements are well-defined, documented, and successfully translated into solution designs. The ideal candidate brings hands-on experience supporting ERP transformation projects, particularly within Dynamics AX or D365 F&O environments. This individual should be a true consultant who can quickly understand business processes, identify gaps and opportunities, facilitate discussions with stakeholders, and help drive project deliverables with minimal onboarding. Responsibilities<ul><li>Gather, analyze, and document business requirements related to the migration from AX 2012 to D365 F&O.</li><li>Facilitate workshops and meetings with business stakeholders to understand current-state processes and future-state requirements.</li><li>Document business processes, workflows, functional requirements, and user stories.</li><li>Conduct gap analyses between existing AX 2012 functionality and D365 F&O capabilities.</li><li>Collaborate closely with functional consultants, developers, project managers, and business stakeholders throughout the project lifecycle.</li><li>Support solution design discussions and ensure requirements are clearly communicated to technical teams.</li><li>Assist with data migration planning, testing, validation, and user acceptance testing (UAT).</li><li>Develop test scenarios, coordinate testing activities, and track issue resolution.</li><li>Support organizational change management, user training, and adoption activities as required.</li><li>Maintain project documentation and provide regular updates on requirements and project progress.</li></ul>
2026-10-30T00:00:00Z

Business Systems Analyst

Edmonton, AB
remote
Temporary
0 - 0 CAD / Yearly
OverviewOur Edmonton-based client is seeking a Business Analyst to support process improvement and automation initiatives across the organization. The successful consultant will work closely with stakeholders to understand current business processes, document workflows, identify inefficiencies, and support the evaluation of potential automation and system solutions. Current projects include documenting and improving timesheet-related processes, mapping workflows between project management and HR systems, reducing manual spreadsheet-based activities, and identifying opportunities to streamline operations through automation and technology. This role will focus primarily on business analysis, requirements gathering, process documentation, and stakeholder engagement, while collaborating with technical resources responsible for solution design and implementation. This is an initial part-time contract requiring approximately 10-15 hours per week. The role is fully remote; however, consultants must be located in Edmonton to support occasional onsite meetings if required. Key Responsibilities<ul><li>Conduct stakeholder interviews and requirements-gathering sessions to understand business challenges, current processes, and operational goals.</li><li>Document current-state business processes, workflows, and business requirements.</li><li>Create process maps, workflow diagrams, and supporting documentation.</li><li>Analyze business processes and identify opportunities for efficiency improvements, automation, and process optimization.</li><li>Support the development of future-state process recommendations and business requirements for proposed solutions.</li><li>Assist with data gathering, research, and evaluation of business and technology solutions.</li><li>Collaborate with technical teams to communicate requirements and support implementation activities.</li><li>Participate in testing, validation, and user acceptance activities as needed.</li><li>Provide regular project updates and maintain project documentation.</li></ul>
2026-10-21T00:00:00Z

Order Desk Coordinator

Abbotsford, BC
onsite
Permanent
50000 - 55000 CAD / Yearly
Are you an organized, customer-focused professional who enjoys keeping orders moving, coordinating details, and ensuring customers receive exceptional service? Our client is looking for an Order Desk Coordinator to join their team in Abbotsford. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys working with customers and internal teams, and takes pride in accuracy and follow-through. The OpportunityIn this role, you will be responsible for coordinating customer orders from initial entry through to delivery, ensuring accurate information, timely communication, and smooth day-to-day operations. Working closely with customers, sales, logistics, warehouse, and other internal departments, you will play an important role in maintaining efficient order processing and a positive customer experience. The ideal candidate is detail-oriented, proactive, and comfortable balancing multiple priorities while maintaining a high level of accuracy. Key Responsibilities<ul><li>Receive, review, and process customer orders accurately and efficiently.</li><li>Enter orders into the company's internal systems and verify pricing, quantities, product details, and delivery requirements.</li><li>Coordinate order fulfillment, shipment scheduling, and delivery timelines with logistics, warehouse, and production teams as required.</li><li>Communicate with customers regarding order confirmations, availability, delivery updates, and any changes or delays.</li><li>Respond to customer inquiries and resolve order discrepancies in a timely and professional manner.</li><li>Maintain accurate customer records, order documentation, and system information.</li><li>Monitor outstanding orders and proactively follow up on issues to ensure deadlines are met.</li><li>Collaborate with sales and internal departments to ensure customer requirements are communicated clearly.</li><li>Assist with invoicing, purchase orders, reporting, and other administrative duties as needed.</li><li>Identify opportunities to improve order processing, communication, and overall workflow efficiency.</li></ul>
2026-10-28T00:00:00Z

Bilingual Help Desk/Application Support, D365 F+O

Mississauga, ON
onsite
Temporary
30 - 45 CAD / Hourly
We are looking for a bilingual Help Desk/Application Support specialist to join a contract opportunity in Ontario. This role combines day-to-day technical support for employees with application support for Dynamics 365 F&O and CE, making it ideal for someone who enjoys balancing user service with system troubleshooting. The selected candidate will provide responsive assistance across end-user technology, maintain strong documentation practices, and work closely with internal teams and external partners to resolve issues efficiently. Responsibilities:• Deliver first- and second-level technical support for desktops, laptops, mobile devices, printers, phones, network connectivity, and business software used across the organization.• Manage incoming service requests through the ticketing platform by recording complete details, assigning the correct priority, communicating progress, and ensuring timely resolution.• Support employee onboarding and offboarding by preparing equipment, setting up user profiles, provisioning accounts, and granting appropriate application access.• Administer routine Active Directory activities such as password resets, account updates, and security group maintenance.• Diagnose and resolve user issues related to Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive, as well as Windows operating systems.• Coordinate with senior technical teams when issues require escalation, while retaining accountability for follow-up and closure of assigned incidents.• Keep support documentation current by updating knowledge articles, recording troubleshooting steps, and maintaining accurate asset information.• Provide front-line support for Dynamics 365 Finance & Operations and Customer Engagement, addressing user questions, access concerns, navigation challenges, and transactional errors.• Partner with internal stakeholders and third-party vendors to investigate application problems, test fixes, and support updates or integrations.• Monitor recurring support trends and recommend process improvements, user guidance, or training opportunities to reduce repeat issues and improve system usage.
2026-11-03T00:00:00Z

6 results for Help Desk Analyst Ii jobs