Help Desk Analyst Ii Jobs

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Desktop Support Analyst

Brampton, ON
onsite
Permanent
65000 - 75000 CAD / Yearly
We are looking for a Desktop Support Analyst to provide reliable technical assistance to employees in Brampton, Ontario. In this role, you will support day-to-day end-user computing needs, maintain core desktop and account administration processes, and help keep workplace technology secure and efficient. This opportunity is well suited to someone who enjoys solving technical issues, supporting a diverse user base, and contributing to stable IT operations. Responsibilities:• Deliver front-line technical support for desktops, laptops, mobile devices, printers, and other workplace hardware used by employees.• Investigate and resolve service desk tickets, user requests, and technical incidents in a timely and thorough manner.• Diagnose issues involving operating systems, business applications, hardware components, printing, and remote connectivity, escalating more complex problems when needed.• Set up, update, and retire user accounts, access rights, and group memberships while maintaining compliance with organizational security standards.• Assist with employee onboarding and offboarding by preparing equipment, configuring access, and ensuring account changes are completed accurately.• Install, configure, and maintain desktop equipment, operating systems, software packages, and patches across the end-user environment.• Track IT assets, keep support records current, and help coordinate device replacements and hardware lifecycle activities.• Provide support for Microsoft 365 tools, Active Directory administration, password issues, and basic backup or recovery tasks.• Troubleshoot network and remote access problems involving Wi-Fi, internet connectivity, switches, routers, wireless access points, and related infrastructure.• Contribute to technical documentation, knowledge articles, and continuous improvement initiatives while promoting safe computing practices across the organization
2026-09-25T00:00:00Z

Desktop Support Analyst

Calgary, AB
onsite
Temporary
0 - 0 CAD / Yearly
About the OpportunityOur client is seeking a Desktop Support Specialist to join their team in a fast-paced professional services environment. This role is ideal for someone who enjoys working directly with end users, troubleshooting a broad range of technical issues, and providing high-touch customer service to executives and business professionals. The successful consultant will act as a key point of contact for day-to-day IT support, ensuring users receive timely and effective assistance across hardware, software, mobility, conferencing technologies, and workstation support. This role requires someone who can work independently, prioritize competing requests, and deliver a premium support experience. Key Responsibilities<ul><li>Provide deskside and remote support for end users in a professional office environment.</li><li>Troubleshoot and resolve hardware, software, printer, mobile device, and connectivity issues.</li><li>Support Microsoft 365 applications, including Outlook, Teams, Word, Excel, PowerPoint, and OneDrive.</li><li>Administer and troubleshoot Active Directory accounts, password resets, and access requests.</li><li>Manage and resolve incidents through a ticketing system while maintaining detailed documentation.</li><li>Set up, deploy, image, configure, and support Windows and Mac devices.</li><li>Support conference room technology and assist with meeting room troubleshooting.</li><li>Perform equipment installations, moves, additions, and changes (MAC activities).</li><li>Escalate complex issues to appropriate support teams and follow through to resolution.</li><li>Maintain a high level of customer service while supporting users across various business functions.</li><li>Assist with asset management, inventory tracking, and hardware lifecycle activities.</li></ul>
2026-10-05T00:00:00Z

IT Access Controls Analyst

Calgary, AB
onsite
Temporary
1 - 1 CAD / Hourly
We are looking for an IT Access Controls Analyst to join a long-term contract opportunity within the agriculture sector in Calgary, Alberta. In this role, you will help strengthen enterprise access control practices by reviewing governance processes, improving documentation, and supporting audit and compliance activities. You will work with cross-functional teams to enhance control effectiveness, identify efficiencies, and contribute to a more consistent and reliable IT control environment. Responsibilities: • Examine access-related IT general controls across enterprise applications and infrastructure to confirm they are properly documented and operating as intended. • Analyze current control activities to identify overlap, inefficiencies, and opportunities to streamline practices across the organization. • Revise and maintain control narratives, process maps, risk and control matrices, and other governance materials to keep documentation accurate and audit-ready. • Partner with control owners and technical teams to clarify control expectations, improve consistency in execution, and ensure supporting evidence is retained appropriately. • Assist with internal and external audit requests by gathering documentation, explaining control design, and helping address follow-up items. • Contribute to access governance initiatives such as user access reviews, privileged access oversight, and segregation of duties assessments. • Recommend practical opportunities to automate control monitoring, execution, and evidence collection where appropriate. • Prepare summaries, metrics, and progress updates for stakeholders and leadership regarding control effectiveness and ongoing improvement efforts.
2026-10-06T00:00:00Z

Systems Analyst

Edmonton, AB
onsite
Temporary
0 - 0 CAD / Yearly
We’re looking for a Systems Analyst to support an organization as it maintains and improves its current CRM environment while beginning the assessment and selection of its future platform. This 6-month contract will work full-time on-site in Edmonton. This is a hands-on role combining systems support, data integration and analysis with current-state documentation and requirements gathering. The successful candidate will spend approximately 50% of their time supporting the existing technology environment and 50% helping the organization document processes, identify gaps and define future system requirements. What You’ll Be Doing<ul><li>Support and maintain the organization’s existing CRM environment, currently built on Maximizer CRM</li><li>Troubleshoot system, data and reporting issues and help improve overall data quality</li><li>Work with integrations between the CRM and other business platforms</li><li>Transform incoming data, including flat-file feeds, into formats that can be consumed by the CRM</li><li>Work with APIs, SQL-based data and cloud-hosted systems</li><li>Support the creation and maintenance of custom CRM fields, workflows and functionality</li><li>Assist with data exports, cleanup and reconciliation</li><li>Document the organization’s current-state systems, processes and integrations</li><li>Identify system limitations, process gaps and opportunities for improvement</li><li>Gather business and technical requirements as the organization evaluates future CRM and association management platforms</li><li>Support early-stage needs analysis and eventual product selection</li><li>Collaborate with internal stakeholders, including a Data Analyst supporting reporting and Power BI initiatives</li></ul>
2026-10-07T00:00:00Z

Cyber Security Analyst

Calgary, AB
onsite
Permanent
75000 - 85000 CAD / Yearly
THE ROLE:We are seeking a Cyber Security Analyst to help protect and strengthen a growing organization’s technology environment. In this hands-on role, you will monitor threats, respond to security incidents, and support ongoing security improvements across infrastructure and cloud environments. The successful candidate will have a minimum of two years of proven experience within the Canadian cybersecurity landscape and will play a key role in identifying, assessing, and mitigating risks while supporting the organization’s security framework.Key responsibilities include:<ul><li>Monitoring and responding to security alerts and incidents using tools such as CrowdStrike, Qualys, and Azure Defender.</li><li>Managing patching processes to maintain secure and up-to-date systems.</li><li>Supporting backup validation and disaster recovery readiness.</li><li>Conducting vulnerability assessments and supporting remediation efforts.</li><li>Developing and maintaining cybersecurity policies, procedures, and documentation.</li><li>Delivering security awareness initiatives, including phishing simulations and training.</li><li>Partnering with IT and business teams to identify and mitigate security risks.</li></ul>WHY THIS ROLE?This is a great opportunity to grow your cybersecurity career in a collaborative and evolving environment where your work directly contributes to protecting critical systems and data. You’ll gain exposure to modern security tools, cloud platforms, and real-world incident response while working alongside experienced professionals. The role offers a competitive salary and benefits package, along with ongoing development opportunities in a high-demand field. If you’re looking to build your cybersecurity expertise and make a tangible impact, apply today!
2026-09-28T00:00:00Z

Lead CRM Analyst

Mississauga, ON
onsite
Permanent
85000 - 95000 CAD / Yearly
We are looking for an experienced Lead CRM Analyst to support and enhance enterprise application solutions in Mississauga. This role is suited to a detail-oriented individual who can bridge business needs and technical capabilities, improve CRM and ERP processes, and provide informed guidance on system functionality. The successful candidate will contribute to solution delivery, troubleshoot application issues, and help strengthen reporting, integrations, and user experience across connected platforms. Responsibilities:• Lead the functional analysis, configuration, and ongoing support of Microsoft Dynamics CRM within a broader enterprise applications environment.• Work closely with business stakeholders to gather requirements, translate operational needs into system solutions, and recommend practical improvements.• Investigate incidents and application issues, perform root-cause analysis, and develop both immediate fixes and longer-term corrective actions.• Contribute to CRM and ERP implementation initiatives, including process mapping, testing, documentation, and user readiness activities.• Support integration points between multiple business systems to help maintain reliable data flow and consistent application performance.• Develop and refine reports, dashboards, and system insights that support business decision-making and operational visibility.• Provide functional leadership on enhancement requests, system changes, and release activities while ensuring alignment with business priorities.• Collaborate with technical teams, vendors, and internal users to resolve system limitations and improve overall application effectiveness.
2026-09-28T00:00:00Z

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