8 results for Help Desk Analyst Ii jobs

Help Desk Analyst I

Toronto, ON
onsite
Contract / Temporary to Hire
28 - 33 CAD / Hourly
We are looking for a dependable Help Desk Analyst I to provide day-to-day technical support for end users. This contract-to-permanent position is well suited to someone with strong Microsoft environment experience who can resolve hardware, software, and connectivity issues in a thorough and timely manner. The successful candidate will support business users across core workplace technologies, contribute to smooth onsite operations, and help maintain a reliable IT experience across the office. Responsibilities: • Deliver frontline technical assistance for employees by diagnosing and resolving issues related to desktops, laptops, printers, and common workplace technology. • Support users with Microsoft 365 applications and other Microsoft stack tools, ensuring account access, application functionality, and day-to-day productivity needs are addressed efficiently. • Investigate basic network and connectivity concerns, identify root causes, and escalate more complex incidents when required. • Maintain and troubleshoot point-of-sale equipment and related peripherals to minimize disruption to business operations. • Respond to printer hardware failures, print queue issues, and device configuration problems while coordinating repairs or replacements as needed. • Provide onsite support during regular business hours and assist users in designated work locations when scheduled. • Record incidents, service requests, troubleshooting steps, and resolutions accurately to support service continuity and knowledge sharing. • Assist with technology setup, workstation readiness, and general IT support tasks that improve the overall end-user support experience.
2026-09-09T00:00:00Z

Help Desk/Desktop Support Analyst

Concord, ON
onsite
Contract / Temporary to Hire
25 - 35 CAD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to join our team in Vaughan, Ontario in a Contract to permanent position. This role is ideal for a customer-focused IT specialist who enjoys resolving technical issues, supporting end users, and creating a smooth day-to-day technology experience across the business. The successful candidate will bring hands-on support experience, strong communication skills, and the ability to explain technical concepts clearly to non-technical users. Responsibilities: • Deliver front-line technical support for hardware, software, mobile devices, and workplace technology issues, ensuring timely resolution for end users. • Manage user administration tasks within Active Directory, including account creation, access updates, and policy-related support. • Support Microsoft 365 applications with a focus on Teams, assisting users with troubleshooting and providing practical guidance on effective use. • Coordinate IT administrative activities such as software subscription tracking, licence management, and arranging technical support coverage for other office locations. • Provide deskside and remote assistance for desktop, laptop, Mac, and peripheral-related concerns while maintaining a high standard of customer service. • Diagnose and resolve service desk incidents involving operating systems, computer hardware, connectivity, and common business applications. • Contribute to user training by helping staff build confidence with workplace tools and by translating technical information into clear, accessible instructions. • Work with a range of support technologies and environments, including Cisco, Citrix, Android, and Microsoft-based systems, to address operational needs.
2026-08-31T00:00:00Z

Product Support Analyst

Toronto, ON
onsite
Temporary
23 - 28 CAD / Hourly
We are looking for a Product Support Analyst to join a long-term contract opportunity supporting digital products within the staffing and recruitment industry in Toronto, Ontario. This 12-month engagement offers the possibility of extension or conversion and follows a hybrid schedule with four days in the office. In this role, you will help strengthen the client experience by resolving platform-related issues, guiding stakeholders through product support needs, and contributing to ongoing enhancements across digital tools and operational processes. Responsibilities: • Deliver senior-level support for digital platforms by assessing issues, setting priorities, and resolving incidents raised by internal teams, clients, and external partners. • Work closely with business stakeholders, technology teams, vendors, and developers to investigate problems, collect business needs, and help move solutions through to completion. • Provide clear guidance on platform functionality, support procedures, issue status, interim workarounds, and final resolutions for both technical and non-technical audiences. • Prepare and refine knowledge articles, user documentation, process guides, and operational materials to improve service consistency and knowledge sharing. • Contribute to release readiness activities by assisting with testing, validation, incident coordination, outage communications, and stakeholder updates for new or enhanced products. • Track support volumes, recurring incidents, and user feedback to identify patterns, perform root cause reviews, and recommend lasting improvements to tools and workflows. • Maintain a strong understanding of product features, digital capabilities, and relevant industry developments to support effective decision-making and service delivery. • Support cross-functional improvement initiatives related to user experience, operational efficiency, and digital platform performance. • Use tools such as JIRA, SQL, and related support resources to document issues, monitor progress, and assist with troubleshooting activities.
2026-09-04T00:00:00Z

Cyber Security Analyst

Ottawa, ON
remote
Temporary
80 - 90 CAD / Hourly
We are looking for an experienced Cyber Security Analyst to support security operations to join our clients team. This Contract opportunity is ideal for a senior detail-oriented candidate who can work part-time hours while taking ownership of live monitoring, threat investigation, and timely incident response. The role suits someone who is comfortable working hands-on with Darktrace and related security technologies to strengthen detection capabilities and maintain a strong security posture. Responsibilities:• Oversee day-to-day security monitoring activities and assess alerts to identify suspicious behaviour, emerging risks, and potential incidents.• Use Darktrace and other security tools to investigate anomalies, validate threats, and recommend appropriate containment or remediation actions.• Respond to cyber security events in real time, coordinate triage efforts, and support resolution to reduce operational impact.• Review firewall, network, and cloud security configurations to improve protection across the environment.• Analyze threat intelligence and security trends to refine detection approaches and strengthen defensive measures.• Troubleshoot security issues across SOC-related processes, infrastructure, and technologies to maintain effective operations.• Collaborate with internal stakeholders to document findings, communicate risk, and support ongoing security improvements.• Contribute to configuration and quality management practices that enhance the reliability and effectiveness of security controls.
2026-09-11T00:00:00Z

Business Systems Analyst

Edmonton, AB
remote
Temporary
0 - 0 CAD / Yearly
OverviewOur Edmonton-based client is looking for a senior Business Systems Analyst with a strong technical background to support process improvement, automation, and systems integration initiatives. The successful consultant will be expected to assess business processes, identify automation opportunities, estimate effort, design solutions, and execute technical deliverables when required. Current projects include automating timesheet data flows between project management and HR systems, eliminating spreadsheet-driven manual processes, documenting business workflows, identifying operational inefficiencies, and recommending automation or system solutions. The ideal candidate comes from a software development, systems integration, or technical consulting background and is comfortable leveraging AI-assisted development tools such as Cursor (or similar) to build integrations, automation workflows, and lightweight solutions. Experience with REWST is considered a nice-to-have but is not required. This is an initial 3-month contract working 40 hours per week. The role is currently fully remote while the client finalizes a new office location, however consultant must be located in Edmonton for future onsite requirements. Key Responsibilities<ul><li>Lead stakeholder interviews, discovery sessions, and requirements gathering activities to understand business challenges and operational needs.</li><li>Document and analyze current-state business processes, workflows, and system interactions to identify opportunities for improvement.</li><li>Develop future-state process designs and recommend automation, integration, or technology solutions to address business requirements.</li><li>Create effort estimates, implementation plans, solution recommendations, and supporting documentation for client initiatives.</li><li>Design and implement system integrations, workflow automations, and process improvements across various business applications.</li><li>Leverage AI-assisted development tools such as Cursor and modern automation technologies to build and support solutions.</li><li>Support API integrations, data mapping, testing, troubleshooting, and deployment activities to ensure successful solution delivery.</li><li>Own projects from discovery through implementation, managing deliverables, timelines, stakeholder communication, and overall delivery outcomes.</li></ul>
2026-09-10T00:00:00Z

Business Systems Analyst

Toronto, ON
onsite
Permanent
120000 - 130000 CAD / Yearly
We are looking for an experienced Business Systems Analyst to support enterprise initiatives that connect business priorities with technology and data solutions in Toronto, Ontario. This role works closely with investment, operations, finance, risk, compliance, and technology teams to clarify needs, improve processes, and strengthen decision-making through well-defined requirements and analysis. The successful candidate will contribute to transformation efforts by examining current workflows, shaping future-state processes, and supporting data-focused solutions that enhance efficiency, governance, and reporting. Key areas of focus would be: <ul><li>Business/Stakeholder Partnership & Requirements Management</li><li>Process Mapping & Business Transformation</li><li>Data Analysis & Data Mapping </li><li>AI Integration & Innovation/Enablement</li><li>Solution Delivery & Implementation – includes the UAT process</li></ul>Responsibilities:• Work with cross-functional stakeholders to gather objectives, identify operational needs, and convert business priorities into clear functional, technical, and data requirements.• Lead discovery meetings and working sessions to assess existing processes and uncover opportunities for stronger efficiency, control, and scalability.• Review and document present-state workflows, then help define improved future-state business processes across investment and operational functions.• Perform data mapping across interconnected platforms, establishing source-to-target relationships, transformation logic, and business rules for downstream use.• Trace data movement and dependencies between internal and external systems to support reporting accuracy and stronger information governance.• Identify opportunities to reduce manual effort through technology-enabled improvements, including the responsible use of AI-driven capabilities where appropriate.• Partner with project teams, architects, developers, product owners, and external vendors to support the delivery and implementation of business solutions.• Contribute to organizational change and user adoption activities by helping teams understand new processes, tools, and data practices.
2026-09-02T00:00:00Z

Client Services IT Technician

Calgary, AB
onsite
Permanent
70000 - 75000 CAD / Yearly
THE ROLE:We’re helping our Calgary client find a talented and dedicated Client Services IT Technician with strong expertise in diagnosing and resolving technical issues involving hardware, software, networks, servers, and firewalls. The ideal candidate will provide exceptional first-line technical support, serving as the first point of contact for customers and ensuring systems run smoothly. This role involves both in-person and remote support, with a strong focus on customer service and effective problem resolution.Key Responsibilities:<ul><li>Serve as the first point of contact for customers, responding to support tickets and providing technical assistance.</li><li>Troubleshoot and resolve hardware, software, computer system, LAN/WAN, server, firewall, and connectivity issues; escalate complex issues to Tier 3 support when required.</li><li>Install, configure, modify, repair, and maintain computers, software, hardware, and peripherals.</li><li>Perform system maintenance, cleanup, optimization, and diagnostics to ensure reliable day-to-day performance.</li><li>Take direction from the Team Lead and maintain accurate support records.</li><li>Recommend tailored IT solutions based on customers’ unique needs and requirements</li><li>Responsible for timely submission of billable calendar entries to the Accounting Department to support client invoicing.</li></ul>WHY THIS ROLE?This is your chance to join a thriving and fast-growing organization that values its team members and fosters a collaborative, supportive work environment. You’ll enjoy a competitive salary, comprehensive benefits, work-life balance, and the opportunity to work with modern technologies while making a meaningful impact.
2026-08-28T00:00:00Z

Senior Analyst Master Data Management

Calgary, AB
onsite
Temporary
0 - 0 CAD / Yearly
THE ROLE:Our client is seeking a Sr. Analyst, Master Data Management for an initial three-month contract with strong potential to convert into a permanent opportunity. This role will play a key part in maintaining data integrity, supporting financial processes, and driving continuous improvement across master data governance and SAP operations.Responsibilities:<ul><li>Collaborate with Finance, Capital Accounting, Operations, and IT teams to support SAP master data governance and process enhancements</li><li>Maintain and optimize key master data including WBS elements, assets, cost centers, hierarchies, business partners, and joint venture data</li><li>Support project setup, WBS design, project closeout activities, and asset lifecycle management</li><li>Assist with month-end activities including settlements, distributions, overhead allocations, and cutback processes</li><li>Participate in system upgrades, testing initiatives, and implementation of business requirements</li><li>Provide troubleshooting support and guidance to end users across business functions</li><li>Identify opportunities to streamline processes, improve reporting capabilities, and enhance data quality controls</li></ul>ABOUT YOU:You are a detail-oriented finance or accounting professional with a passion for data accuracy, process improvement, and systems optimization. You thrive in cross-functional environments and enjoy partnering with business stakeholders to solve complex challenges. With strong analytical capabilities, advanced system knowledge, and excellent communication skills, you can confidently manage large data sets, support critical business processes, and contribute to ongoing operational excellence.WHAT'S ON OFFER?This opportunity offers a competitive hourly wage, the chance to work with a highly collaborative team, and valuable exposure to enterprise-scale SAP environments. You'll have the opportunity to contribute to meaningful process improvements while expanding your expertise in master data governance and financial systems. For the right candidate, this contract role also presents the potential for long-term career growth through permanent employment. If this sounds like the opportunity you’ve been looking for, submit your details online today!
2026-09-11T00:00:00Z