<p>We are looking for an experienced Call Center Specialist to join our clients team in Ottawa, Ontario. In this long-term contract role, you will play a vital part in supporting callers with inquiries related to a class action lawsuit. Your expertise in managing customer interactions and providing accurate information will be essential to ensuring a seamless experience for all callers.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Handle inbound calls and provide guidance on claim statuses, form submissions, and other inquiries related to the class action lawsuit.</p><p>• Research and locate answers to caller questions using available resources and relay accurate information.</p><p>• Collect detailed caller information when an escalation is required, ensuring proper verification of data.</p><p>• Maintain a high level of professionalism and empathy while addressing caller concerns.</p><p>• Utilize customer service software and CRM tools to document interactions and track resolutions.</p><p>• Follow established protocols to ensure compliance with legal and organizational guidelines.</p><p>• Collaborate with team members to identify solutions for complex issues and improve service processes.</p><p>• Manage multiple tasks efficiently while adhering to deadlines and high-quality standards.</p><p>• Contribute to the development of best practices to enhance the overall caller experience.</p>
<p>**CPA– Cabinet Comptable</p><p>**Sherbrooke **Très grande croissance **</p><p> </p><p>Notre client, un cabinet comptable dynamique, recherche des profils CPA de toutes expériences pour rejoindre son équipe. Offrant un horaire très flexible allant de 4 ou 5 jours par semaine et une culture axée sur la conciliation travail-famille, ce poste est idéal pour un candidat souhaitant évoluer dans un environnement collaboratif et en croissance. Vous apporterez votre expertise en cabinet comptable pour soutenir une clientèle variée et contribuer au succès de l’équipe.</p><p> </p><p><br></p>
