We are looking for an experienced Customer Service Representative to join our team in Brampton, Ontario. This is a Contract to permanent position, offering an exciting opportunity to work with a leading label manufacturer in the beauty and healthcare industry. In this role, you will play a key part in supporting the sales team, assisting with order management, and ensuring excellent customer service.<br><br>Responsibilities:<br>• Process and manage customer orders efficiently and accurately.<br>• Collaborate closely with the purchasing department to ensure timely fulfillment of orders.<br>• Provide support to the sales team by handling administrative tasks and client inquiries.<br>• Assist the Customer Service Director and sales team in their absence to ensure smooth operations.<br>• Utilize Microsoft Excel to create and manage spreadsheets for data tracking and reporting.<br>• Respond to customer inquiries through email and phone, ensuring timely and detail-oriented communication.<br>• Schedule appointments and maintain organized records of interactions.<br>• Handle inbound and outbound calls to address customer needs and provide solutions.<br>• Perform data entry tasks with precision to maintain accurate records of transactions.
<p>Are you a detail-oriented and ambitious professional with a passion for finance and investments? Our client, a well-established private investment and mortgage firm, is seeking an Investment Administrator to join their growing team.</p><p><br></p><p>This is an excellent opportunity for someone who thrives in a dynamic, fast-paced environment and enjoys managing multiple priorities while delivering exceptional client service.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Provide daily administrative support to the Dealer Representative (DR) and Exempt Market Dealer (EMD) teams.</li><li>Prepare, process, and track account documentation and investment transactions.</li><li>Maintain accurate and up-to-date client files, records, and databases.</li><li>Assist in the preparation of reports, statements, and correspondence.</li><li>Respond to client inquiries in a professional and timely manner (in person, via email, and by phone).</li><li>Liaise with internal departments and external partners to coordinate client requests and troubleshoot account issues.</li><li>Assist with mortgage administration, including preparing mortgage statements, recording transactions, and auditing borrower files.</li><li>Contact borrowers to address issues such as overdue payments, strata arrears, outstanding property taxes, and insurance requirements.</li><li>Administer and maintain investment accounts (RRSP, TFSA, and non-registered portfolios).</li><li>Process investor contributions, transfers, and redemptions accurately and in compliance with policies.</li><li>Reconcile reports and data using Excel and internal systems.</li><li>Contribute to process improvements and support operational efficiency within the department.</li></ul>
We are looking for an experienced Call Center Specialist to join our team in Ottawa, Ontario. In this long-term contract role, you will play a vital part in supporting callers with inquiries related to a class action lawsuit. Your expertise in managing customer interactions and providing accurate information will be essential to ensuring a seamless experience for all callers.<br><br>Responsibilities:<br>• Handle inbound calls and provide guidance on claim statuses, form submissions, and other inquiries related to the class action lawsuit.<br>• Research and locate answers to caller questions using available resources and relay accurate information.<br>• Collect detailed caller information when an escalation is required, ensuring proper verification of data.<br>• Maintain a high level of professionalism and empathy while addressing caller concerns.<br>• Utilize customer service software and CRM tools to document interactions and track resolutions.<br>• Follow established protocols to ensure compliance with legal and organizational guidelines.<br>• Collaborate with team members to identify solutions for complex issues and improve service processes.<br>• Manage multiple tasks efficiently while adhering to deadlines and high-quality standards.<br>• Contribute to the development of best practices to enhance the overall caller experience.
<p>In anticipation of future needs, we are currently seeking a skilled<strong> Collection Specialist</strong> to join our network for upcoming client opportunities. This role is ideal for professionals experienced in managing large account portfolios, handling high volumes of collection activity, and providing top-tier service to commercial clients.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Conduct a high volume of outbound collection calls to commercial clients to recover outstanding balances</li><li>Investigate and resolve billing disputes and payment delays in a timely and professional manner</li><li>Manage and monitor aging receivables and proactively follow up on past due accounts</li><li>Maintain a professional and client-focused communication style, fostering positive relationships while ensuring timely collections</li><li>Review and interpret service contracts and invoicing cycles to ensure accurate billing and payment tracking</li><li>Stay organized and persistent in managing a large and diverse portfolio of accounts</li><li>Document all collection activities and update customer records accurately within internal systems</li><li>Collaborate with internal departments (e.g., sales, billing, customer service) to resolve client issues and facilitate payment</li></ul><p><br></p>
We are looking for a results-driven Sales Representative to join our team in Mississauga, Ontario. In this role, you will focus on building lasting client relationships and driving sales of maintenance contracts for enterprise hardware solutions. This is an excellent opportunity for a motivated individual with a strong background in IT sales to excel in a dynamic and rewarding environment.<br><br>Responsibilities:<br>• Identify and pursue new business opportunities to expand the customer base.<br>• Promote and sell maintenance contracts for enterprise hardware, including servers, storage, and networking equipment.<br>• Build and nurture strong, long-term client relationships to ensure customer satisfaction and retention.<br>• Consistently meet or exceed sales targets and performance metrics.<br>• Collaborate with internal teams to provide tailored solutions that meet client needs.<br>• Stay informed about industry trends and the competitive landscape to identify growth opportunities.<br>• Prepare and deliver compelling sales presentations to prospective clients.<br>• Maintain accurate records of sales activities and client interactions using CRM tools.<br>• Act as a trusted advisor to clients by providing valuable insights and recommendations.
<p><strong>Outside Sales Representative</strong></p><p>Are you a results-driven, tenacious sales professional seeking a challenging role with uncapped earning potential? Do you thrive on building strong client relationships and closing deals? If so, we have an exciting opportunity for you!</p><p><strong>Position Overview:</strong></p><p> We are seeking an <strong>Outside Sales Representative (OSR)</strong> to take charge of managing and growing accounts while expanding new business opportunities. As an OSR, you will be the face of our industry-leading protective tapes and films products, trusted by clients across industries such as metal, plastics, glass, construction, and automotive sectors. Your mission is to achieve and exceed fiscal sales targets while demonstrating exceptional product knowledge and a customer-focused approach.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Conduct in-field sales calls with both prospective customers and existing accounts.</li><li>Represent a wide range of high-quality protective solutions throughout your assigned territory.</li><li>Build and nurture lasting relationships with clients while steadily growing the account portfolio.</li><li>Manage a structured schedule of approximately 25 face-to-face client interactions weekly.</li><li>Regularly update CRM systems and maintain accurate sales reports.</li></ul><p>Thrive in a self-directed environment, managing your time and territory efficiently</p>
We are looking for a detail-oriented and friendly Receptionist to join our team in Toronto, Ontario. As the first point of contact for visitors and clients, you will play a vital role in creating a welcoming and organized environment. This position is ideal for someone with strong customer service skills and a passion for maintaining efficient office operations in a fast-paced setting.<br><br>Responsibilities:<br>• Greet and assist visitors, clients, and employees with courtesy and efficiency.<br>• Maintain accurate visitor records, ensuring all guests sign in upon arrival.<br>• Perform general administrative tasks, including data entry, filing, and managing office supplies.<br>• Address client and visitor inquiries, providing exceptional customer service at all times.<br>• Handle incoming and outgoing mail, including sorting, distributing, and preparing shipments.<br>• Support the marketing team with seasonal mail-outs and other assigned tasks.<br>• Keep the reception area and lobby clean, organized, and welcoming.<br>• Monitor and restock office amenities such as coffee machines and snack bars, placing replenishment orders as needed.<br>• Manage multi-line phone systems, directing calls and taking messages efficiently.<br>• Complete additional responsibilities as assigned by management.
<p>We’re seeking a Regional Sales Manager to lead business development across Western Canada and the U.S., representing a respected manufacturer in the hydronic and HVAC systems industry. This position is ideal for a driven, technically minded sales professional who thrives on building relationships with engineers, contractors, distributors, and industry partners.</p><p><br></p><p><strong><u>Key Responsibilities:</u></strong></p><p><br></p><ul><li>Promote and represent the company’s product lines to engineering firms, contractors, and distributors.</li><li>Grow sales through established agent and distributor networks to achieve regional targets.</li><li>Assess client needs, recommend suitable equipment, and prepare detailed quotations.</li><li>Deliver product training sessions and presentations to clients and partners.</li><li>Attend and represent the company at key trade shows and industry events.</li><li>Provide post-sale technical support and ensure client satisfaction.</li><li>Manage inbound client inquiries and coordinate timely follow-up.</li><li>Identify and report on market trends, opportunities, and competitive activity.</li><li>Collaborate closely with internal teams to ensure project success and customer alignment.</li><li>Support the launch of new products and contribute insights to product development initiatives.</li></ul><p><br></p><p><br></p>
<p>Notre client est actuellement à la recherche d’un Représentant du service à la clientèle<strong> </strong>pour se joindre à son équipe sur site. Il s’agit d’une excellente opportunité pour un professionnel orienté vers le service à la clientèle, doté d’un esprit technique, souhaitant soutenir les utilisateurs finaux dans un environnement dynamique et collaboratif. L'expérience dans les secteurs financier, de l’assurance, des télécommunications ou de l’automobile sera considérée comme un atout majeur.</p><p><br></p><p><strong>Aperçu du poste</strong></p><p>Candidat retenu sera responsable d’aider les clients à résoudre les problèmes techniques liés aux produits et services, tout en maintenant un haut niveau de professionnalisme et de qualité de service. Ce rôle implique des interactions directes avec les clients par téléphone et courriel, ainsi que la coordination avec les équipes internes afin d’assurer une résolution rapide des demandes.</p><p><br></p><p><strong>Responsabilités principales</strong></p><ul><li>Répondre aux appels téléphoniques et aux courriels des clients de manière rapide et professionnelle</li><li>Évaluer les besoins des clients et proposer des solutions efficaces</li><li>Traiter et assurer le suivi des demandes de service</li><li>Coordonner avec les équipes internes, y compris les ventes et le personnel technique</li><li>Gérer les demandes de retour des clients et initier les retours aux fournisseurs</li><li>Suivre les billets de service pour garantir leur résolution et effectuer les escalades nécessaires</li></ul>
<p><strong>Robert Half is partnering with an excellent organization that's looking for a bilingual Finance Officer to join their team. This is a full-time/permanent role on site. </strong></p><p><br></p><p><strong>Advantages:</strong></p><p>-Competitive salary (65-70K)</p><p>-Full benefits + RRSP match</p><p>-Up to 4 weeks vacation + 15 sick days</p><p>-Free parking</p><p>-Excellent team</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Prepare and issue sales invoices accurately and in a timely manner.</p><p>• Conduct follow-up calls with customers to address overdue accounts and arrange payments.</p><p>• Generate detailed aging reports to monitor outstanding balances.</p><p>• Process and apply debits, credits, and payments, including cheques and credit card transactions.</p><p>• Manage employee expense claims by reviewing and processing them for reimbursement.</p><p>• Investigate and resolve customer disputes related to billing and payments.</p><p>• Create journal entries and assist in maintaining accurate financial records.</p><p>• Handle the bank reconciliation.</p><p>• Process the employees' payroll including bonuses, deductions, and taxes. </p><p>• Assist with the month end closing duties.</p><p>• Assist the Finance Manager with other financial duties.</p><p>• Reconcile monthly revenue accounts and support year-end closing and audit preparations.</p>
<p>Notre client, une entreprise dans le domaine alimentaire, est à la recherche d'une personne dynamique et organisée pour occuper le poste d'Adjoint service à la clientèle à Brossard. Le candidat idéal aura un excellent sens de la communication et sera à l’aise dans un environnement bilingue. Ce rôle implique une variété de tâches administratives et un contact direct avec les clients afin de garantir leur satisfaction.</p><p><br></p><p>Responsibilities:</p><p>• Gérer les courriels entrants et répondre aux demandes des clients de manière professionnelle.</p><p>• Maintenir à jour la liste des enfants inscrits et assurer la précision des informations.</p><p>• Imprimer les rapports et étiquettes nécessaires pour la production des repas.</p><p>• Offrir un service à la clientèle exceptionnel en français et en anglais.</p><p>• Traiter les commandes et les annulations des clients avec efficacité.</p><p>• Gérer les plaintes des clients et assurer un suivi jusqu’à leur résolution.</p><p>• Créer et planifier du contenu pour les plateformes de médias sociaux.</p><p>• Effectuer le suivi des initiatives sur les médias sociaux pour améliorer la visibilité.</p><p>• Soutenir l’administration dans diverses tâches, notamment la rédaction de mémos, la gestion des données et l’envoi de documents.</p><p>• Préparer et envoyer les menus tout en veillant à leur exactitude.</p>
<p>Our client in the construction industry are looking for a skilled Contract & Risk Analyst to join their team. In this role, you will be responsible for managing contract reviews, negotiating terms, and ensuring compliance with legal and regulatory standards. The ideal candidate will bring a strong understanding of contract administration, excellent analytical skills, and the ability to thrive in a dynamic environment.</p><p><br></p><p><strong>Role Responsibilities</strong></p><ul><li>Reviews terms and conditions of bid documents, contracts (service/maintenance agreements, modernization agreements, new installation/construction agreements), and change orders.</li><li>Negotiates and approves contract terms with sales representatives and customers</li><li>Supports projects and initiatives that have regulatory, legal or operational risk implications</li><li>Advises departments and customers of contractual rights and obligations</li><li>Administers completion of insurance and bond request forms, as needed</li><li>Assists regional and branch representatives in drafting and issuing demand letters to non-paying customers, and negotiating settlements of unpaid accounts and early contract cancellations</li><li>Reviews and revises national agreements, preparing contract review guidance documents for internal use, and conducting research into legislative updates and other contract-related industry trends, as required</li><li>Involvement with legal notice of delinquent AR issues and resolution of same with the branches</li><li>Performs other legal research and administrative duties to support and assist in Legal, Compliance, Contracts & Risk Administration, as assigned</li></ul>
<p>We are looking for an accomplished and forward-thinking Chief Financial Officer (CFO) to join our client's executive leadership team in Ottawa, Ontario. This role is pivotal in overseeing financial strategy, compliance, and operational excellence while serving as a trusted advisor to senior leadership and the Board of Directors. The successful candidate will bring a balance of strategic vision and hands-on expertise to ensure the organization's financial sustainability and regulatory adherence.</p><p><br></p><p>Responsibilities:</p><p>• Provide strategic financial guidance to the Board of Directors, executive team, and senior management to support organizational decision-making and long-term goals.</p><p>• Manage and oversee financial planning, budgeting, forecasting, and reporting processes for the organization and its subsidiaries.</p><p>• Ensure compliance with federal contracting standards and regulations, while delivering accurate analysis to support corporate planning.</p><p>• Develop and maintain robust internal controls, risk management strategies, and treasury operations to safeguard organizational assets.</p><p>• Establish and enforce financial policies and systems that adhere to high standards and regulatory requirements.</p><p>• Lead, mentor, and develop senior finance managers and their teams, fostering growth and succession planning.</p><p>• Collaborate with external stakeholders, including auditors, regulators, financial institutions, insurers, and government authorities.</p><p>• Represent the organization in high-level negotiations with federal government departments, benefit providers, and major partners.</p><p>• Work closely with Federation CFOs to align financial strategies and practices across the broader organization.</p><p>• Drive operational improvements through the implementation and optimization of financial systems and tools.</p>
<p>Robert Half is partnering with a reputable manufacturing client located in Bolton, Ontario to recruit a skilled HR Generalist for a stand-alone role at their facility. This is an excellent opportunity for a self-driven HR detail oriented who thrives in a hands-on environment and is ready to take ownership of the full HR function.</p><p>Key Responsibilities:</p><ul><li>Act as the sole HR representative on-site, supporting all HR-related activities. Lead recruitment, onboarding, and employee lifecycle processes.</li><li>Administer HR policies and ensure compliance with employment legislation.</li><li>Manage employee relations, investigations, and performance management.</li><li>Maintain HRIS records and coordinate payroll and benefits administration.</li><li>Support health & safety initiatives and training programs.</li><li>Advise leadership on HR best practices and workforce planning.</li><li><br></li></ul>
<p>We are looking for an experienced, <strong>fluently bilingual Chief Financial Officer (CFO)</strong> to oversee the financial, administrative, and security operations of our client's Crown Corporation in Ottawa, Ontario. This pivotal role involves managing a significant Crown Corporation's financial portfolio, ensuring fiscal stewardship, and maintaining operational continuity across multiple domains. The ideal candidate will bring a wealth of expertise in financial management, risk mitigation, and security oversight to uphold the organization's mission and safeguard its assets.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Lead financial planning, budgeting, and reporting processes to ensure the organization meets its fiscal objectives.</p><p>• Oversee the management of an investment portfolio valued at over $480 million, ensuring optimal returns and compliance with regulations.</p><p>• Direct key administrative functions, including accounting, contracting, and accommodation services.</p><p>• Develop and implement comprehensive risk management strategies to mitigate potential threats and maintain operational continuity.</p><p>• Supervise security policies, practices, and systems to safeguard physical and informational assets.</p><p>• Manage crisis response and incident handling to ensure the organization remains resilient in the face of challenges.</p><p>• Collaborate with executive leadership to align financial and administrative strategies with organizational goals.</p><p>• Ensure compliance with government funding requirements and oversee the allocation of $380 million in annual expenses.</p><p>• Optimize the use of accounting software, CRM systems, and other business tools to streamline operations.</p><p>• Provide guidance and mentorship to the finance and administration teams to foster detail-oriented growth.</p>
<p>Are you a bilingual (French/English) marketing and communications professional with a strategic mindset and polished communication skills? We are seeking a <strong>Senior Manager, Corporate Marketing & Communications</strong> for our client, a leading provider in the health benefits management industry. This role will oversee corporate marketing and communications programs to strengthen brand positioning, engage stakeholders, and establish the organization as a recognized thought leader in its sector. If you thrive in dynamic environments, can lead small teams, and are adept at both strategy and execution, this role might be the right fit for you.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>External Communications</strong></p><ul><li>Work with the Chief Administrative Officer (CAO) to develop strategic marketing and communication programs.</li><li>Collaborate with Senior Leadership teams in Canada and the US to identify and drive initiatives positioning the company as an industry innovator.</li><li>Develop and execute strategies for digital and social media to enhance employee engagement, leadership messaging, and brand presence.</li><li>Lead the creation and implementation of marketing and communications strategies for advertising, branding, events, government relations, media relations, and public speaking opportunities.</li><li>Support and serve as a backup contact for Canadian media relations.</li><li>Oversee the departmental budget and produce monthly forecasts.</li></ul><p><strong>Marketing Communications & Programs</strong></p><ul><li>Manage corporate and brand communication efforts, including internal and external messaging.</li><li>Handle media and public relations activities, including content writing, presenting, creating speeches, and working with stakeholders.</li><li>Oversee corporate social media accounts and digital marketing strategies.</li><li>Manage website content, branding initiatives, and re-branding efforts.</li><li>Plan and execute strategies for in-person conferences and key events.</li></ul><p><br></p><p><br></p>
<p>Our Client in Calgary is looking for a tech-savvy, results-driven <strong>Collections Specialist</strong> for a fast-paced B2B environment. You’ll manage high-volume calls and emails, track customer communications, and work closely with Sales to recover outstanding balances. This is a contract role with an immediate start.</p><p><br></p><p><strong>What You'll Do:</strong></p><ul><li>Make outbound collection calls and send follow-up emails</li><li>Track “promise to pay” commitments and update internal systems</li><li>Work with lien waivers (conditional & final)</li><li>Leave professional voicemails and maintain a firm but friendly tone</li><li>Use Excel (VLOOKUPs, pivot tables, macros) for tracking and reporting</li><li>Recommend next steps, though legal decisions handled by leadership</li><li>Ad-hoc duties as requested</li></ul>
<p>Vous êtes un professionnel de la vente axé sur les résultats, avec une passion pour le développement de relations clients et une solide connaissance des produits d’assurance collective et de régimes de retraite ? Nous recherchons un <strong>Représentant des comptes</strong> pour rejoindre l’équipe en pleine croissance de notre client, dans le secteur des ventes d’assurance collective et de régimes de retraite.</p><p>Dans ce rôle, vous serez responsable de développer votre propre portefeuille, conclure de nouvelles affaires et proposer des solutions personnalisées adaptées aux besoins uniques de chaque client. Si vous excellez dans un environnement dynamique, orienté client, et que vous avez fait vos preuves dans la vente de services financiers, nous aimerions vous rencontrer !</p><p><br></p><p><strong>Responsabilités principales :</strong></p><ul><li>Identifier et poursuivre de nouvelles opportunités d’affaires dans les secteurs de l’assurance collective et des régimes de retraite</li><li>Comprendre les besoins des clients et proposer des solutions personnalisées</li><li>Rédiger et présenter des propositions convaincantes pour conclure de nouvelles ententes</li><li>Développer et entretenir des relations solides avec les décideurs, courtiers et partenaires</li><li>Se tenir informé(e) des tendances du marché, des changements réglementaires et des innovations produits</li><li>Gérer efficacement l’ensemble du processus de vente, de la prospection à la conclusion</li></ul><p><strong>Ce que nous offrons :</strong></p><ul><li>Salaire de base compétitif + <strong>commissions et primes liées à la performance</strong></li><li>Possibilités d’avancement et de développement professionnel</li><li>Environnement de travail dynamique et collaboratif</li><li><strong>Régime d’avantages sociaux complet</strong> – assurance santé, dentaire, et plans de retraite</li><li>Encadrement et outils pour favoriser votre réussite</li></ul>
<p>Notre client, une entreprise dans le domaine de l'outillage, est à la recherche d'un représentant interne passionné par les relations avec les clients et les activités commerciales pour rejoindre leur équipe dynamique à Candiac. Ce rôle offre l'opportunité de contribuer activement à la croissance de l'entreprise en assurant une communication efficace avec les clients et en soutenant le processus de vente. Si vous avez une expérience en vente interne et directe, ainsi qu'une aptitude pour la négociation et la résolution de problèmes, nous aimerions vous rencontrer.</p><p><br></p><p>Responsabilités:</p><p>• Établir des relations solides avec les clients en répondant à leurs demandes par téléphone ou par courriel.</p><p>• Identifier les besoins des clients et proposer des solutions adaptées à leurs attentes.</p><p>• Préparer des devis et fournir des informations détaillées sur les produits et services.</p><p>• Collaborer avec les représentants externes et les gestionnaires de comptes pour soutenir la finalisation des contrats.</p><p>• Surveiller les comptes clients, effectuer des suivis sur les paiements et produire des rapports sur les ventes.</p><p>• Négocier les prix et les modalités tout en répondant aux objections ou aux préoccupations des clients.</p><p>• Résoudre efficacement les problèmes des clients pour garantir leur satisfaction et leur fidélité.</p><p>• Maintenir à jour les informations dans les outils de gestion comme Salesforce pour suivre les performances et générer des rapports.</p><p>• Participer à l'amélioration continue des processus de vente et des relations avec les clients.</p>
