We are looking for an experienced and strategic Program Manager to join our team on a long-term contract basis in Toronto, Ontario. This role offers the opportunity to drive transformational initiatives, develop innovative strategies, and oversee key programs that align with organizational goals. The ideal candidate will excel in collaborating across departments, managing complex projects, and delivering impactful results.<br><br>Responsibilities:<br>• Develop and implement detailed project plans, including scope, objectives, timelines, and milestones, for large-scale integration initiatives.<br>• Establish governance structures and facilitate regular meetings to ensure alignment and progress towards organizational goals.<br>• Lead cross-functional teams to execute integration strategies while adhering to budget and timeline constraints.<br>• Identify, evaluate, and mitigate project risks, issues, and dependencies, ensuring timely escalation of critical concerns.<br>• Monitor and report on program performance, providing accurate updates to senior leadership and stakeholders.<br>• Collaborate with internal and external teams to harmonize systems, policies, and processes for seamless integration.<br>• Drive continuous improvements in program processes by implementing best practices and innovative solutions.<br>• Develop and maintain effective communication plans to keep stakeholders informed and engaged throughout the project lifecycle.<br>• Provide leadership and mentorship to team members, fostering growth and cultivating future talent.<br>• Support pre-close due diligence activities and translate findings into actionable integration plans.
<p><strong><u>This job posting is for a current vacancy with our client.</u></strong></p><p> </p><p>Are you a versatile, hands-on IT Project Manager who thrives in dynamic environments and enjoys taking ownership of a wide range of technical initiatives?</p><p> </p><p>We are looking for an experienced IT Project Manager who can lead complex projects across data migrations, IT infrastructure, software development, cybersecurity, and emerging AI initiatives.</p><p> </p><p>This role requires a balance of strategic thinking and tactical execution, strong leadership across cross-functional teams, and expertise in both Agile and Waterfall delivery. </p><p> </p><p>In this role, you will:</p><p> </p><p>· Plan and deliver diverse projects—including infrastructure upgrades, software development initiatives, cybersecurity enhancements, data migrations, and AI‑related solutions</p><p>· Oversee the full lifecycle of IT programs and projects, including project planning, scheduling, budgeting, and risk management.</p><p>· Collaborate with stakeholders to understand requirements, assess operations, and develop solution recommendations. You will translate business needs into documentation, functional designs, and technology roadmaps.</p><p>· Mentor and guide team members, strengthen project management capabilities across the department, and drive continuous improvement in processes and methodologies.</p><p>· Prepare dashboards, status reports, and executive‑level updates that communicate progress, resource utilization, risks, and overall performance.</p>
<p><strong><u>This job posting is for a current vacancy with our client.</u></strong></p><p><br></p><p>We are seeking an experienced Service Desk & IT Operations Manager to lead service delivery and IT operations within a fast-paced, professional services environment.</p><p><br></p><p>A core focus of this role is the implementation, alignment, and continuous improvement of service desk processes in accordance with ITIL/ITSM best practices. The successful candidate will optimize incident, request, and change management workflows, define and monitor ITSM KPIs, and ensure service delivery meets established performance and compliance standards.</p><p><br></p><p>The role involves monitoring support services through end-user feedback, trend analysis, and reporting to drive continuous improvement and operational efficiency. Ensuring service desk tickets meet quality standards, including accurate logging, complete documentation, and resolution within defined SLAs, is a key responsibility.</p><p><br></p><p>In this role, you will:</p><p><br></p><p>· Establish, define, and evolve baseline service metrics and KPIs to measure performance across incident, request, and change management processes.</p><p>· Drive a strong culture of continuous improvement, using data, reporting, and trend analysis to enhance service quality, efficiency, and end-user experience.</p><p>· Perform root cause analysis on recurring incidents and service issues, identifying underlying problems and implementing preventative and long-term corrective actions.</p><p>· Lead the alignment, implementation, and ongoing optimization of ITSM processes and best practices, ensuring consistent, scalable, and compliant service delivery.</p><p>· Monitor service performance through end-user feedback, operational reporting, and KPI analysis to identify improvement opportunities and service gaps.</p><p>· Provide hands-on escalation support for complex hardware and software issues, including troubleshooting, research, and resolution.</p><p>· Lead, coach, and develop Service Desk staff, with a strong focus on people management, performance coaching, skill development, and engagement.</p>
<p>We are seeking a <strong>Bilingual Learning Developer (French/English)</strong> to support the design and development of engaging learning experiences for our client. This short-term contract role is ideal for someone with a strong <strong>instructional design background</strong> who can translate learning objectives into effective digital learning solutions. The successful candidate will work closely with subject matter experts and stakeholders to create clear, engaging, and accessible learning materials in both <strong>English and French</strong>.</p><p><br></p><p>Contract: 3 months to start, opportunities to extend</p><p>Location: Remote, work in EST hours (Candidates must be local to the Greater Toronto Area or Montreal) </p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Design and develop learning solutions such as eLearning modules, job aids, facilitator guides, and microlearning resources.</li><li>Apply <strong>instructional design methodologies</strong> (e.g., ADDIE, adult learning principles) to create effective learning experiences.</li><li>Collaborate with subject matter experts to gather content and translate it into engaging learning materials.</li><li>Develop and adapt learning content in <strong>both English and French</strong>, ensuring linguistic accuracy and cultural appropriateness.</li><li>Review and update existing training materials to improve clarity, engagement, and effectiveness.</li><li>Ensure learning content meets accessibility and quality standards.</li></ul>
We are looking for a skilled Power Apps/SQL Developer to join our team on a long-term contract basis in Toronto, Ontario. In this role, you will create and maintain advanced applications using Microsoft Power Platform technologies, ensuring seamless integration with enterprise systems and databases. This position offers the opportunity to collaborate closely with cross-functional teams to deliver innovative solutions tailored to organizational needs.<br><br>Responsibilities:<br>• Develop and maintain custom Power Apps (Canvas Apps) to support enterprise workflows and data management.<br>• Create and optimize Power Automate workflows for process automation and system integrations.<br>• Design and implement Power BI dashboards to provide actionable insights and support business decision-making.<br>• Write efficient SQL queries, stored procedures, and perform data transformations to ensure optimal database performance.<br>• Manage Dataverse tables, relationships, and business rules while ensuring data integrity and security.<br>• Collaborate with business analysts and stakeholders to translate requirements into technical solutions.<br>• Support integration of Power Platform solutions with enterprise databases and back-end systems.<br>• Document technical designs, configurations, and workflows to ensure clarity and maintainability.<br>• Follow best practices for Power Platform development, security, and governance.<br>• Provide ongoing enhancements and support for existing applications, ensuring system reliability.
