35 results for Program Manager in Ajax, ON

Manager - Contact Centre Operations Quality

Markham, ON
onsite
Permanent
95000.00 - 105000.00 CAD / Yearly
We are looking for a strategic quality leader to oversee contact centre quality operations in Markham, Ontario within a regulated utilities and infrastructure environment. This role is responsible for strengthening evaluation practices across internal teams and external partners, improving consistency in customer experience, and turning quality findings into measurable operational improvements. The successful candidate will guide quality governance, support AI-enabled interaction assessments, and work closely with cross-functional stakeholders to maintain high standards of service, compliance, and performance. Responsibilities: • Lead and mentor a team of quality assurance professionals by setting performance expectations, supporting skill development, and reinforcing consistent evaluation practices. • Oversee quality delivery across in-house operations and third-party service providers by establishing service expectations, controls, and governance processes that promote reliable customer outcomes. • Build and maintain quality scorecards and reporting tools that track key trends, channel and vendor performance, compliance results, and areas requiring corrective action. • Run regular calibration sessions with internal reviewers, vendor quality teams, and operational leaders to improve scoring alignment and reduce inconsistencies in evaluations. • Convert audit results and interaction reviews into targeted coaching priorities, training updates, knowledge improvements, and recommendations for process or technology enhancements. • Manage recurring operational reviews with leadership and partner teams to communicate performance results, monitor risks, track action items, and advance continuous improvement plans. • Provide oversight for AI-supported quality evaluation by helping maintain scoring criteria, monitoring performance changes, validating results through human review, and controlling updates across channels. • Partner with operations, training, product, and compliance teams to ensure quality methods, sampling practices, and data handling processes align with privacy, security, and regulatory obligations. • Support remediation efforts through to completion by confirming corrective actions are implemented and assessing whether improvements have delivered the intended impact. • Travel occasionally as needed to collaborate with stakeholders and support quality initiatives across the broader organization.
2026-09-15T18:48:40Z

Controller

Mississauga, ON
onsite
Permanent
115000.00 - 125000.00 CAD / Yearly
We are looking for a Controller to lead the financial operations of a manufacturing business based in Mississauga, Ontario. This position will oversee core accounting activities, support accurate reporting, and help guide budgeting, payroll, and financial analysis across the organization. The successful candidate will bring strong systems knowledge and a practical approach to improving financial visibility and decision-making. Responsibilities:• Direct day-to-day accounting operations, ensuring financial records are complete, accurate, and maintained in accordance with company standards.• Prepare timely financial statements, management reports, and other analysis to support leadership with informed business decisions.• Oversee budgeting activities, monitor performance against forecasts, and identify key variances requiring follow-up.• Manage payroll processes and related financial controls to ensure employees are paid accurately and on schedule.• Use accounting platforms and reporting tools to streamline workflows, improve data quality, and support operational reporting needs.• Produce ad hoc financial analysis and customized reports for leadership, using available systems and reporting software to address evolving business requirements.• Collaborate with operational and administrative teams to strengthen financial processes and ensure consistent information flow across the business.• Support ongoing improvements to financial systems, reporting practices, and internal controls as business needs change.
2026-08-24T15:28:43Z

US GAAP Consultant

Remote, ON
remote
Temporary
60.00 - 75.00 CAD / Hourly
US GAAP Conversion Consultant (Part-Time Contract)Location: Fully Remote, EST preferredDuration: approximately 3 months Work Model: Part-time hours – approx. 20 hours per week - ESTThe OpportunityOur client, is seeking a US GAAP Conversion Consultant to support an IFRS-to-US GAAP conversion project.Working closely with senior finance leadership and external advisors, you will help prepare technical accounting memos, quantify accounting differences, and support key financial reporting conversion activities. This engagement is intended to provide hands-on execution support and specialized U.S. GAAP expertise.Key Responsibilities<ul><li>Prepare technical accounting memos and supporting analyses for IFRS-to-U.S. GAAP differences.</li><li>Document accounting conclusions, rationale, and quantification of impacts for assigned areas.</li><li>Lead memo preparation and quantification support in key areas including derivatives and hedging and income taxes.</li><li>Perform quantification of IFRS-to-U.S. GAAP differences in areas including intangible assets, employee benefits, business combinations, foreign currency, and provisions and contingencies.</li><li>Calculate and quantify accounting adjustments for identified IFRS-to-U.S. GAAP differences.</li></ul>
2026-09-11T18:23:44Z

Business Analyst

Toronto, ON
onsite
Permanent
85000.00 - 100000.00 CAD / Yearly
Robert Half Canada is partnering with a confidential organization to hire a Business Analyst. This opportunity is suited to a thoughtful and detail-oriented professional who enjoys working with stakeholders to understand business needs, improve processes, and support practical, data-informed solutions. Position Summary The Business Analyst will work closely with business and cross-functional teams to gather requirements, analyze processes, identify opportunities for improvement, and support the delivery of business and operational initiatives. The person in this role will help translate business needs into clear documentation and actionable recommendations while contributing to a collaborative and inclusive work environment. Key Responsibilities<ul><li>Collaborate with stakeholders to gather, document, and validate business requirements</li><li>Analyze current processes, workflows, and systems to identify gaps, risks, and improvement opportunities</li><li>Develop business requirements documents, process maps, user stories, and other project documentation</li><li>Support solution design, testing, implementation, and change management activities</li><li>Facilitate meetings, workshops, and discussions with internal stakeholders and project teams</li><li>Track project progress, action items, and deliverables to support timely execution</li><li>Assist in data analysis, reporting, and the development of business insights to support decision-making</li><li>Work with technical and non-technical teams to help ensure shared understanding of project goals and requirements</li><li>Contribute to process improvement initiatives and continuous improvement efforts</li><li>Maintain accurate records, documentation, and status updates throughout the project lifecycle</li></ul>
2026-09-03T14:58:38Z

Property Accountant

Richmond Hill, ON
onsite
Temporary
27.71 - 32.09 CAD / Hourly
We are looking for a Property Accountant to join a real estate and property organization in Richmond Hill, Ontario on a Long-term Contract basis. In this role, you will oversee accounting activities for a portfolio of properties while helping deliver accurate reporting, meaningful financial analysis, and dependable operational support. This opportunity is well suited to someone who enjoys working with detail-driven financial information, partnering with cross-functional teams, and identifying smarter ways to improve reporting and accounting processes. Responsibilities: • Manage complete accounting activities for an assigned property portfolio, including preparing journal entries, reconciling accounts, producing financial statements, and reviewing budget performance. • Analyze monthly results by comparing actuals to forecasts and budgets, then explain notable variances and the factors influencing property performance. • Provide accounting support for property transactions such as acquisitions, sales, refinancing, and related financing activities, including required financial setup and follow-up. • Partner with teams across operations, corporate accounting, investor reporting, payroll, finance, acquisitions, and accounts payable to resolve questions and provide accurate financial insight. • Contribute to broader portfolio reporting needs by supporting executive summaries, investor reporting packages, property tax matters, reconciliation activities, and lender-related requirements. • Assist with external and investor-related audits by preparing supporting documentation, responding to requests, and helping ensure timely completion of deliverables. • Prepare year-end working papers and schedules, and support the review of U.S. partnership tax return information for investors where required. • Evaluate existing workflows and recommend practical improvements that enhance efficiency, strengthen controls, and support more effective reporting and analysis.
2026-09-03T21:28:37Z

Senior Privacy Specialist

Toronto, ON
onsite
Temporary
31.66 - 36.66 CAD / Hourly
We are looking for an experienced Senior Privacy Specialist to join a consultancy team on a long-term contract basis. This role focuses on strengthening privacy operations, supporting compliance activities, and helping the organization respond effectively to privacy-related matters in a regulated environment. The successful candidate will work closely with internal stakeholders to improve program maturity, manage privacy inquiries, and contribute to ongoing readiness for changing regulatory expectations. Contract till March 2028.Work location: downtown Toronto, ON. Responsibilities:• Advance the effectiveness of the privacy program by contributing to its ongoing development, maintenance, and continuous improvement.• Work with business unit privacy representatives to coordinate deliverables and help ensure privacy obligations are completed on time.• Draft, refine, and support the rollout of privacy policies, procedures, controls, and related documentation.• Assist with privacy risk mitigation efforts by monitoring action plans and following up on remediation progress.• Prepare summaries, reports, and presentation materials for governance discussions and compliance-related meetings.• Oversee the intake and triage of privacy incidents, impact assessments, consultations, access-related matters, and complaints, ensuring timely follow-up.• Conduct initial analysis and gather relevant information to support privacy reviews, investigations, and stakeholder consultations.• Respond to questions and requests received through the Privacy Office communication channels in a thorough and timely manner.• Track privacy developments, emerging risks, and regulatory changes, and support internal teams in assessing their business impact.• Maintain accurate privacy records, update information in governance and risk platforms, and produce dashboards and reporting metrics for ongoing oversight.
2026-09-08T15:08:48Z

Business Systems Analyst

Toronto, ON
onsite
Permanent
120000.00 - 130000.00 CAD / Yearly
We are looking for an experienced Business Systems Analyst to support enterprise initiatives that connect business priorities with technology and data solutions in Toronto, Ontario. This role works closely with investment, operations, finance, risk, compliance, and technology teams to clarify needs, improve processes, and strengthen decision-making through well-defined requirements and analysis. The successful candidate will contribute to transformation efforts by examining current workflows, shaping future-state processes, and supporting data-focused solutions that enhance efficiency, governance, and reporting. Key areas of focus would be: <ul><li>Business/Stakeholder Partnership & Requirements Management</li><li>Process Mapping & Business Transformation</li><li>Data Analysis & Data Mapping </li><li>AI Integration & Innovation/Enablement</li><li>Solution Delivery & Implementation – includes the UAT process</li></ul>Responsibilities:• Work with cross-functional stakeholders to gather objectives, identify operational needs, and convert business priorities into clear functional, technical, and data requirements.• Lead discovery meetings and working sessions to assess existing processes and uncover opportunities for stronger efficiency, control, and scalability.• Review and document present-state workflows, then help define improved future-state business processes across investment and operational functions.• Perform data mapping across interconnected platforms, establishing source-to-target relationships, transformation logic, and business rules for downstream use.• Trace data movement and dependencies between internal and external systems to support reporting accuracy and stronger information governance.• Identify opportunities to reduce manual effort through technology-enabled improvements, including the responsible use of AI-driven capabilities where appropriate.• Partner with project teams, architects, developers, product owners, and external vendors to support the delivery and implementation of business solutions.• Contribute to organizational change and user adoption activities by helping teams understand new processes, tools, and data practices.
2026-09-02T04:18:35Z

Accounts Receivable Coordinator

Etobicoke, ON
onsite
Permanent
60000.00 - 70000.00 CAD / Yearly
We are looking for an Accounts Receivable Coordinator to support accurate invoicing, timely cash application, and dependable collections activity for our Ontario team. This position plays an important role in maintaining healthy cash flow by managing customer accounts, resolving discrepancies, and keeping records current. The successful candidate will bring strong attention to detail, sound judgement, and the ability to work confidently with billing and reconciliation processes in a fast-paced environment. Responsibilities: • Prepare and issue customer invoices with a high degree of accuracy, ensuring billing aligns with contracts, project details, and internal records. • Apply incoming payments promptly and investigate unmatched receipts to keep account balances current and properly documented. • Monitor outstanding balances, follow up with clients on overdue accounts, and carry out collection activities with strong attention to detail. • Reconcile customer accounts by reviewing transactions, identifying variances, and resolving discrepancies in collaboration with internal teams and external contacts. • Maintain complete and organized accounts receivable records, including payment activity, billing adjustments, and supporting documentation. • Support project-based invoicing requirements by verifying billable information and preparing invoices that reflect approved terms and timelines. • Use Microsoft Dynamics 365 ERP and related systems to process receivable transactions, update account information, and generate reports. • Assist with month-end activities by preparing receivable summaries, reviewing aged accounts, and helping ensure financial data is accurate.
2026-09-15T18:36:52Z

Administrative Assistant

North York, ON
onsite
Temporary
19.00 - 22.00 CAD / Hourly
We are looking for an organized Administrative Assistant to support a contract project with a real estate development organization in North York, Ontario. This Contract position is ideal for someone who works efficiently, pays close attention to detail, and is comfortable handling large volumes of documents with accuracy. The successful candidate will help organize and prepare records for digitization while ensuring electronic files are labelled clearly and stored correctly. Responsibilities: • Review and organize paper records before processing to ensure documents are grouped appropriately. • Prepare files for scanning by removing staples, separating pages, and arranging materials in the proper order. • Scan tax, loan, and other project-related documents into digital format with a high level of accuracy. • Upload and save electronic records in OneDrive using clear and consistent file names and titles. • Identify document types and place them in the correct electronic folders to maintain an orderly filing system. • Complete assigned volumes of work within established timelines while maintaining quality and attention to detail. • Use Microsoft Office applications to support document handling, record tracking, and administrative tasks as needed.
2026-09-18T15:33:46Z

Salesforce Developer

Toronto, ON
onsite
Permanent
73000.00 - 110000.00 CAD / Yearly
We are looking for a Salesforce Developer to support a non-profit organization in Toronto, Ontario by building and enhancing reliable CRM solutions that strengthen day-to-day operations and stakeholder engagement. In this role, you will collaborate with technical and business teams to design, develop, and maintain scalable Salesforce functionality while ensuring quality, usability, and performance. This opportunity is well suited to someone who enjoys solving complex development challenges, improving existing systems, and contributing to mission-driven work through thoughtful technology delivery. Responsibilities: • Design, build, and maintain Salesforce features, custom components, and backend integrations that support organizational programs and internal operations. • Translate business needs into technical solutions by working closely with stakeholders, documenting requirements, and recommending practical system enhancements. • Develop and support custom code using relevant programming languages and web technologies to extend platform capabilities and improve user experience. • Investigate defects, troubleshoot application issues, and implement sustainable fixes while tracking work through established ticketing and bug management processes. • Manage source code and deployment activities using version control and collaborative development practices to promote code quality and release stability. • Create and execute testing activities to validate new functionality, confirm system performance, and reduce the risk of production issues. • Contribute to ongoing platform improvements, including updates to existing workflows, integrations, and data handling processes when business changes require system adjustments. • Prepare technical documentation and share knowledge with team members to support maintainability, continuity, and effective adoption of solutions.
2026-08-19T20:34:10Z