<p>We are looking for a skilled AR - Trades Deductions Analyst to join our team on a Contract basis in Markham, Ontario. In this role, you will support accounts receivable operations by analyzing customer deductions and ensuring efficient resolution of trade-related issues. This position offers an excellent opportunity to work collaboratively with brokers, clients, and customers while contributing to process improvement initiatives.</p><p><br></p><p>Responsibilities:</p><p>• Analyze and validate customer deductions, including post audits for tier-one accounts, using trade management software and Excel to ensure accurate documentation.</p><p>• Monitor and resolve outstanding open deductions, ensuring timely clearance while aligning with company cash flow objectives.</p><p>• Collaborate with customers, brokers, and supervisors to address complex deduction issues and provide solutions.</p><p>• Communicate effectively with brokers, clients, and customers to resolve unauthorized deductions, identify trends, and implement corrective actions.</p><p>• Develop strategies to streamline processes and reduce deduction volume, driving cost efficiency and administrative improvements.</p><p>• Maintain accurate records of deduction transactions and ensure compliance with organizational standards.</p><p>• Assist in identifying opportunities for enhancing trade deduction processes to support organizational goals.</p><p>• Support the team by providing insights on deduction trends and contributing to overall operational improvements.</p><p>• Ensure timely and attentive handling of customer inquiries related to deductions and payments.AR - </p>
<p>We are looking for an experienced Collections Supervisor to join our team in Markham, Ontario. In this role, you will oversee credit and collections operations, ensuring efficient processes and maintaining strong customer relationships. Your expertise will drive the success of our financial services and B2B collections activities.</p><p><br></p><p>Responsibilities:</p><p>• Supervise and guide the credit and collections team to achieve performance targets.</p><p>• Oversee B2C collections processes, ensuring timely and accurate payments.</p><p>• Maintain and update customer accounts using CRM systems to track collections effectively.</p><p>• Develop and implement strategies to improve collection rates and reduce outstanding balances.</p><p>• Handle escalated customer accounts, resolving disputes and maintaining positive relationships.</p><p>• Monitor and analyze accounts receivable metrics to identify trends and areas for improvement.</p><p>• Collaborate with other departments to ensure seamless payment processing and customer satisfaction.</p><p>• Ensure compliance with company policies and industry regulations in all credit and collections activities.</p><p>• Provide training and support to team members, fostering a collaborative work environment.</p><p>• Prepare detailed reports on collections performance and present findings to management.</p>
